National Résumé Writers' Association The Watercooler - Articles from the NRWA Newsletter

New & Renewing Members of November & December 2023

(Past member) — Mon, 01 Jan 2024 21:43:06 GMT

Welcome to our new and renewing members for the months of November & December 2023!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

New Members:

Kuupua Akana in Kaneohe , Hawaii
Danielle Ayodele at Excel Career Management in Chicago , Illinois
Kimberly Barnard at Leading Edge Services, LLC in Olathe , Kansas
German Baron at Fullerton College, Career Center
Jennie Benezra in McHenry , Illinois
Kimberly Conroy in Foxboro , Massachusetts
Patrick Fierro in Huntington Station , New York
Alicia Gunter in GREAT MILLS , Maryland
Troy Holt at Jake Jabs College of Business and Entrepeneurship
Rabia Khan
Liz Massey at True North Resumes in Grand Isle , Maine
Lana McMurdo at Resumes by Lana in Throsby , Queensland
Emily Paris-Martin at Jake Jabs College of Business and Entrepeneurship
Tangela Plant at Tangela's Resume Writing Services, LLC in Fort Valley , Georgia
Sarah Ragan at Caffeinated Career Creations, LLC. in Deltona , Florida
Mariah Stopplecamp in Bozeman , Montana

Renewing Members:

Carol Adams at Ideal Resumes, LLC in Lafayette , Louisiana
Amy Adler at Five Strengths Career Transition Experts in Salt Lake City , Utah
Muhammad Bandesha at Key Resume LLC in Tampa , Florida
German Baron at Fullerton College, Career Center
Paul Bennett at NOVA Career Strategies in West Vancouver , British Columbia
Arnie Boldt at Arnold-Smith Associates in Rochester , New York
Kimberly Cook at Blue Pen Resumes in Dallas , Texas
Susan de la Houssaye at Tulane University in New Orleans , Louisiana
Gayle Draper at Intentional Careers and Human Resources in Collingwood , Ontario
Michelle Dumas at Distinctive Career Services, LLC in Sanbornville , New Hampshire
Eustacia English at Résumés on Demand in Cherry Hill , New Jersey
Margaret Flores at Writing With A Flair, LLC in Mclean , Virginia
Virginia Franco at Virginia Franco Resumes in Charlotte , North Carolina
Roberta Gamza at Career Ink in Broomfield , Colorado
Nirmala Gangadeen in Valley Stream , New York
Kamee Gilmore at Paradigm Solutions | PRCS Canada in Sherwood Park , Alberta
Nancy Grant, MS at Regional Career & Employment Services in Canandaigua , New York
Kerry Gustafson at Simply Great Resumes in Delafield , Wisconsin
Donna Hall in Knightdale , North Carolina
Troy Holt at Jake Jabs College of Business and Entrepeneurship
Kim Isaacs at Advanced Career Systems in Doylestown , Pennsylvania
Crystal Johnson at Johnson Consulting Services LLC in McLean , Virginia
Erin Kennedy at Professional Resume Services, Inc. in Lapeer , Michigan
Rabia Khan
Tanya King Floyd at Alliance Résumé and Writing Service in Austin , Texas
Stacey Macchi at Western Illinois University in Macomb , Illinois
Madelyn Mackie at Activate Your Career Dreams in Oakland , California
Kippie Martin in Madison , Connecticut
Linda Matias at CareerStrides in Long Island , New York
Heather Mueller at Training Connections, LLC in Seattle , Washington
Becky Neff at Zoetic Resume & Writing Services in Three Rivers , Michigan
Valerie Palmer at Higher & Hire in Corpus Christi , Texas
Emily Paris-Martin at Jake Jabs College of Business and Entrepeneurship
Aleksandra Paszkiewicz at Gated Talent in Edinburgh , California
Saresa Pleasant in Baltimore , Maryland
Lisa Rangel at Chameleon Resumes in Rutherford , New Jersey
Rachel Raymond (Vander Pol) at RVP Career Services in Santee , California
Rosalinde Rosado at URLaunchpad in Wellington , Florida
Heather Rothbauer-Wanish at Feather Communications in Colfax , Wisconsin
Syril Salel in Lakewood , New Jersey
Nina Scott in Pleasanton , California
Stephanie Sullivan at Midwestern State University in Wichita Falls , Texas
Sara C Timm at Colorado Resume in Colorado Springs , Colorado
Mary Ann Victor at MAV Associates, LLC in Shelby Township , Michigan
Vincent Vitale in Lexington , Kentucky
Paul Wagoner in Cambridge , Massachusetts
Wendi Weiner, Esq. at The Writing Guru in Miami , Florida
Dirk Welch at Midwestern State University in Wichita Falls , Texas
Stephanie Wobensmith in Ottawa , Ontario
Adam Zajac at James Drury Partners in Park Ridge , Illinois

New & Renewing Members of October 2023

(Past member) — Fri, 10 Nov 2023 15:13:18 GMT

Welcome to our new and renewing members for the month of October 2023!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

New Members

Dennis Carr in Stafford , Virginia
Chaz Clyburn at Chaz Enterprises in Newport News , Virginia
Theresa Doyle at Riegelsville Business Center in Riegelsville , Pennsylvania
Cecilia Grey at Cecilia Grey Professional Services in Santa Barbara , California
Jaime Schmitt in Green Bay , Wisconsin
Derek Wilson at Resume Revelator in Escondido , California

Renewing Members

Bridget Batson at Houston Outplacement in Houston , Texas
Shoni Bell at Summit Resume Service in Las Vegas , Nevada
Michele M. Coneys in Whitehouse Station , New Jersey
Casie Dingwell at Opening Doors Resume & Writing Services in Inwood , West Virginia
Jane Fontaine at 1964 in Attleboro , Massachusetts
Laura Fontenot at Masterwork Resumes in Frisco , Texas
Roberta Gamza at Career Ink in Broomfield , Colorado
Nelly Grinfeld at Top of the Stack Resume in Mason , Ohio
Bree Gurin at Creative Resumes and Business Writing by Bree Gurin in Harwinton , Connecticut
Beate Hait at Resumes Plus in Holliston , Massachusetts
Tiffany Hardy at tiffanyhardy.com in Prescott , Arizona
La-Shanna Henry at The Elevated Professional in Short Hills , New Jersey
Brad Holda at InvestNU in Cornelius , North Carolina
Erin Kennedy at Professional Resume Services, Inc. in Lapeer , Michigan
Peter Lavelle at Rez Builder in Hugo , Minnesota
Edward Lawrence at Getstart-ed in Natick , Massachusetts
Nancy Lopez at NDL Leadership LLC in Webster , New York
Darleen McAllan at Miss in Arundel , Queensland
Jeannette McClellan in Norfolk , Virginia
Amanda Miller at Resume and Career Services in Phoenix , Arizona
Dr. Cheryl Minnick at University of Montana - Career Counselor/Academic Advisor in Missoula , Montana
Becky Neff at Zoetic Resume & Writing Services in Three Rivers , Michigan
Aleksandra Paszkiewicz at Gated Talent in Edinburgh , California
Thomas Powner at Career Thinker Inc. in Rego Park , New York
Dawn Rasmussen at Pathfinder Writing and Career Services LLC in The Dalles , Oregon
Rachel Raymond (Vander Pol) at RVP Career Services in Santee , California
Kim Ribich at Kim Ribich Consulting in Crested Butte , Colorado
Andres Ricardo in Miami Lakes , Florida
Sandra Riddles at CareerSource Broward in Fort Lauderdale , Florida
Stephanie Sullivan at Midwestern State University in Wichita Falls , Texas
Rosa Elizabeth Vargas at Career Steering in Altamonte Springs , Florida
Jill Walser at I got the job! in Bellevue , Washington
Dirk Welch at Midwestern State University in Wichita Falls , Texas
Terri Wiksten at Executive Career Partners in Greenwood Village , Colorado
Larisa Williams at Chic Resumes & Services in Round Rock , Texas
Dr. Linda Woodard at LDW Group LLC in Jacksonville , Florida

New & Renewing Members of September 2023

(Past member) — Fri, 13 Oct 2023 13:36:32 GMT

Welcome to our new and renewing members for the month of September 2023!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

New Members

Dia Kline at Personal Touch Career Services
Ivy Allotey in Bronx , New York
Laken Armstrong at Work for Wariors MS in Jackson , Missouri
Tiffani Bibb at The Office Informant in Jacksonville , Florida
Thomas Bond at Work for Wariors MS in Jackson , Missouri
Milton Bounds at Work for Wariors MS in Jackson , Missouri
Chaz Clyburn at Chaz Enterprises in Newport News , Virginia
Patricia Erickson at Professional Resume Services
Rebekah Felix in Rocky Point , North Carolina
Currie Gasche at Lake Forest Graduate School in Lake Forest , Illinois
Candace Hines at Get It Write in Chesapeake , Virginia
Joshua Holocomb at Work for Wariors MS in Jackson , Missouri
Jeffery Isabell at Work for Wariors MS in Jackson , Missouri
Melanie Jauch in Marietta , Georgia
Mariah Lucas at Concordia University Irvine in Irvine , California
Michael McGee at Work for Wariors MS in Jackson , Missouri
Kristy Miller in Baton Rouge , Louisiana
Becky Parr at Personal Touch Career Services

Renewing Members

Andrew Arkley at PurpleCV in Kingston , United Kingdom
Indira Banerjee at Smart Careers Today in Waterloo , Ontario
Lori Barnes at Applied Technology Group, Inc. in Bakersfield , California
Amber Barney at Lumen Agents, LLC in East Patchogue , New York
Elaine Basham at The Resume Group in Kansas City , Missouri
Shoni Bell at Summit Resume Service in Las Vegas , Nevada
Kelly Butler at Start Date Career Services in Beverly Hills , California
Melissa Carvalho in Kenilworth , New Jersey
Paula Christensen at Strategic Career Coaches in Green Bay , Wisconsin
Michele M. Coneys in Whitehouse Station , New Jersey
Fred Coon at Stewart, Cooper & Coon, Inc. in Phoenix , Arizona
Grant Cooper at Strategic Resumes & Business Plans in New Orleans , Louisiana
Kristen Coria, CARW at Resume Innovators in Branford , Connecticut
Cliff Eischen at Eischen's Professional Resume Service in Fresno , California
Margaret Flores at Writing With A Flair, LLC in Mclean , Virginia
Roberta Gamza at Career Ink in Broomfield , Colorado
Valerie Green in Apex , North Carolina
Jennifer Grunwald at University of Connecticut in Hartford , Connecticut
E Rene Hart in Raleigh , North Carolina
La-Shanna Henry at The Elevated Professional in Short Hills , New Jersey
Karen Jackson in Cypress , Texas
Jeremy Johnson at Opened Door Career Services LLC in Charlotte , North Carolina
Kam Khare at CStarter LLC in Charlottesville , Virginia
Peter Lavelle at Rez Builder in Hugo , Minnesota
Nancy Lopez at NDL Leadership LLC in Webster , New York
Stacey Macchi at Western Illinois University in Macomb , Illinois
Darleen McAllan at Miss in Arundel , Queensland
Dr. Cheryl Minnick at University of Montana - Career Counselor/Academic Advisor in Missoula , Montana
Rachel Morse at Fleet Resumes in Marysville , Ohio
Monica O'Neill at Best Image Career Services, LLC in Algonquin , Illinois
Veronica Peterson at Mastering the Job Search in Staten Island , New York
Thomas Powner at Career Thinker Inc. in Rego Park , New York
Jennifer Reule at Precision Writing Services LLC in Orlando , Florida
Annette Richmond at Personal Brand You in Norwalk , Connecticut
Doreen Rodo in Sarasota , Florida
Maria Santiago at M. Santiago Group in Indianapolis , Indiana
Christina Scott in San Francisco , California
Alison Smith at Radical Resumes, LLC in Birmingham , Alabama
Meredith Tseu at MLT Career Services LLC in Ellicott City , Maryland
Robin Tucker at Wilson Consulting, LLC. in Memphis , Tennessee
Rosa Elizabeth Vargas at Career Steering in Altamonte Springs , Florida
Marni Vyn at Chosen Resumes, LLC in Grand Rapids , Michigan
Jill Walser at I got the job! in Bellevue , Washington
Terri Wiksten at Executive Career Partners in Greenwood Village , Colorado
Chelsea Wiltse at Seasoned and Growing LLC in Charlotte , Michigan
Dr. Linda Woodard at LDW Group LLC in JACKSONVILLE , Florida
Lucie Yeomans at Your Career Ally in San Diego , California

New & Renewing Members of August 2023

(Past member) — Fri, 01 Sep 2023 17:11:46 GMT

Welcome to our new and renewing members for the month of August 2023!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

New Members:

Angela Bates in Magnolia , Texas
Leora Chernesky at Reading Area Community College in Reading , Pennsylvania
Porcsha Harris at Workonomics LLC in Newark , New Jersey
Jeannie Hodes at MyNextSeason in Overland Park , Kansas
Katie Kothenbeutel at Grow Your Dreams Coaching LLC in Aurora , Colorado
Wendy Low at Close Up Foundation in Washington , District of Columbia
Heather Luke at FFSC NSAA in Gambrills , Maryland
Rachel Moser in Norwich , Connecticut
Laura Parrino at LAK Group in Milwaukee , Wisconsin
Donna Shannon at Personal Touch Career Services in Arvada , Colorado
Leslie Turner at Administrative development in Richmond , Texas
Robert Wallace in Nashua , New Hampshire
Ina Whitehead in Hampton , Virginia
Rebecca Worthen at Career Keystone LLC in Rockwall , Texas

Renewing Members

Cathy Alfandre at Catherine A. Alfandre, LLC in Easton , Connecticut
Jazmar Allison-NEal at Resume Demand in Detroit , Michigan
Kara D. Bell at Kara D. Bell Careers in San Antonio , Texas
Joan Blumenthal at Career Transition Associates LLC in Chicago , Illinois
Denisha Bonds at Career and Résumé Designs in Port St. Lucie , Florida
Rebecca Bosl in Sagamore Hills , Ohio
Mary Elizabeth Bradford at Maryelizabethbradford.com in Boerne , Texas
Kathleen Brogan at Brogan Communications in Minneapolis , Minnesota
Matilda Cole at CareerBIO, LLC in Littleton , Colorado
Kelly Donovan at Kelly Donovan & Associates in Lake Isabella , California
Dianne Donovan in Fairfax , Virginia
Ashley Faison at AshleyFaison.com in Sacramento , California
Amber Fernandez in Auburn , Washington
Jennifer Fishberg at Career Karma Resume Development & Career Services in Highland Park , New Jersey
Margaret Flores at Writing With A Flair, LLC in Mclean , Virginia
Paul Freiberger at Shimmering Careers in Manteca , California
Mir Garvy in Raleigh , North Carolina
Wendy Gelberg at JVS in Boston , Massachusetts
Eduardo Gonzalez at Meet the World LLC in Laredo , Texas
Valerie Green in Apex , North Carolina
Frank Grossman at Resumes that Shine (Self-employed) in Philadelphia , Pennsylvania
Helen Horton at Thunder Resume in Kensington , Maryland
Phil Hurd at Phil Hurd Resume Services in Lexington , Massachusetts
Jeremy Johnson at Opened Door Career Services LLC in Charlotte , North Carolina
Emily Kapit at ReFresh Your Step in Miami , Florida
Stacey Macchi at Western Illinois University in Macomb , Illinois
Thomas Munoz in Honolulu , Hawaii
Monica O'Neill at Best Image Career Services, LLC in Algonquin , Illinois
Ruth Pankratz at Gabby Communications in Fort Collins , Colorado
Doreen Rodo in Sarasota , Florida
Diana Sarkis at The Resume Studio Group in LaSalle , Ontario
Paula Scott Gross at dba Paula Gross, Writing and Editing Consultant in Philadelphia , Pennsylvania
Jawaria Suhail at ThenonclinicalMD in New Lenox , Illinois
Michelle Swanson at Michelle Swanson .com in Edwardsville , Illinois
Meredith Tseu at MLT Career Services LLC in Ellicott City , Maryland
Stacy Ulery at University of Montana in Missoula , Montana
Jennifer Wegman in Fleetwood , Pennsylvania
Lucie Yeomans at Your Career Ally in San Diego , California

New & Renewing Members of July 2023

(Past member) — Wed, 09 Aug 2023 14:02:06 GMT

Welcome to our new and renewing members for the month of July 2023!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

New Members:

Jasmine Arabiyat at Milwaukee Area Technical College in Milwaukee , Wisconsin
Dawn Arriola in Virginia
Kathy Bailon at A Resume For You in Valencia , California
Omar Barberena at Milwaukee Area Technical College in Milwaukee , Wisconsin
Alicia Brown at AA&B Human Resource Services, LLC in Marietta , Georgia
Sarah Cerda at Tyler Bookkeeping and Tax Pros Inc in Gladewater , Texas
MC Didone at Oracle in Longwood , Florida
Lorena Gasca Illinois
Fred Hairston, Jr at National Able Network in Oak Park , Illinois
Loretta Nyhan Illinois
Megan Odom in Jackson , Wyoming
Parkes in Katy , Texas
Isamary Reyes at Milwaukee Area Technical College in Milwaukee , Wisconsin
Gina Riley at Gina Riley Consulting in Sisters , Oregon
Jessica Schultz in Greensboro , North Carolina
Torisha Shorte' in Wichita , Kansas
Dionna Simmons at Milwaukee Area Technical College in Milwaukee , Wisconsin
Jessica Starr at ResumeStarr
Lorna Stocking at Milwaukee Area Technical College in Milwaukee , Wisconsin
Goldhmong Vang at Milwaukee Area Technical College in Milwaukee , Wisconsin

Renewing Members

Jasmine Arabiyat at Milwaukee Area Technical College in Milwaukee , Wisconsin
Omar Barberena at Milwaukee Area Technical College in Milwaukee , Wisconsin
Nickquolette Barrett at iRock Development Solutions, LLC dba iRock Résumés in Allen , Texas
Teegan Bartos at Jolt Your Career in Schaumburg , Illinois
Jurmelle Bynoe in Miami , Florida
Thomas Camoia at KPMG in Floral Park , New York
Kimberly Cook at Blue Pen Resumes in Dallas , Texas
Cheryl Cooper at Professional Best Resumes in McDonough , Georgia
Catharine Craig in Lamoni , Iowa
Elaine Doremus at Resumes Written in Albany , New York
Lisa Dupras at Elev8 Consulting in Lanoka Harbor , New Jersey
Nadine Franz at APEX Career Services, LLC in Overland Park , Kansas
Cathleen Garner in Pearland , Texas
Lorena Gasca
E Rene Hart in Raleigh , North Carolina
Cherie Heid at Competitive Edge Resume Service in Carlsbad , California
La-Shanna Henry at The Elevated Professional in Short Hills , New Jersey
Julia Holian at Holian Associates in Walnut Creek , California
Rachel Horan at Career Cultivation LLC in Clayton , Missouri
Scott Kraun at Scott Kraun Healthcare Consulting, LLC in Atlanta , Georgia
Anne Lynch at Georgia Institute of Technology in Atlanta , Georgia
Hafiz Abdul Majeed in Lahore , Other
Bernice Maldonado at Catalyst Era, Inc. in San Dimas , California
Kimberly Matteson at KWM Resume & Career Solutions in Bettendorf , Iowa
Isamary Reyes at Milwaukee Area Technical College in Milwaukee , Wisconsin
Irma Rojas in Wellington , Florida
Dionna Simmons at Milwaukee Area Technical College in Milwaukee , Wisconsin
Kari Solomon at Aspire Resumes in Montvale , New Jersey
Laura Spawn at Virtual Vocations, Inc. in Eugene , Oregon
Ellen Steverson at StartingBlock Career Services LLC in Orlando , Florida
Colleen Tapia in Denver , Colorado
Karen Tweedt-Ordaz at Northern Valley Catholic Social Service in Corning , California
Goldhmong Vang at Milwaukee Area Technical College in Milwaukee , Wisconsin
Vivian VanLier at Advantage Resume & Career Services in Los Angeles , California
Kara Varner at A Platinum Resume in Colorado Springs , Colorado
Stephanie Walsh, SHRM-SCP, NCOPE at ARES HR Services in Fort Walton Beach , Florida
Amy Britta Watt at Career Marketing Centre in Orillia , Ontario

New & Renewing Members of June 2023

(Past member) — Sat, 01 Jul 2023 18:00:16 GMT

Welcome to our new and renewing members for the month of June 2023!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

New members:

Jasmine Arabiyat at Milwaukee Area Technical College in Milwaukee, Wisconsin

Omar Barberena at Milwaukee Area Technical College in Milwaukee, Wisconsin

Alicia Brown at AA&B Human Resource Services, LLC in Marietta, Georgia

Sarah Cerda at Tyler Bookkeeping and Tax Pros Inc in Gladewater, Texas

Kimisha Dickey at Job Corps - MTC in New Haven, Connecticut

MC Didone at Oracle in Longwood, Florida

Tanye Harrison at University of Illinois Chicago in Chicago, Illinois

Courtney Hays at Datassist in Fresno, California

Patrice Johns at DPJ HR Consulting, LLC in Bronx , New York

Audra Kopp at Liberty University in Evington, Virginia

Megan Odom in Jackson, Wyoming

Isamary Reyes at Milwaukee Area Technical College in Milwaukee, Wisconsin

Sharon Ryan in Lauderhill, Florida

Jessica Schultz in Greensboro, North Carolina

Torisha Shorte' in Wichita, Kansas

Dionna Simmons at Milwaukee Area Technical College in Milwaukee, Wisconsin

Jessica Starr at ResumeStarr

Ryan Stivers in Duluth, Georgia

Heidi VandeHoef-Gunn at University of Virginia Athletics in Charlottesville, Virginia

Goldhmong Vang at Milwaukee Area Technical College in Milwaukee, Wisconsin

Kay Wakeham at Citi in Irving, Texas

Renewing:

Heather Halldin in Audubon, Pennsylvania

Judy Friedler at CareerPro International in Mississauga, Ontario

Nikki Marlowe at University of Montana in Missoula, Montana

Travis Koehler at Travis Koehler Writing LLC. in Hermitage, Tennessee

Barbara Safani at Career Solvers in New York, New York

Karen Silins at A+ Career & Resume, LLC in Kansas City, Missouri

Liz Helton in Walnut Creek, California

Juleen Walker at Mom is always write media inc in West Covina, California

Mill Montejo at The Talent Mill | Job Search Superhero | Dr Mill Computer Wiz in Manahawkin, New Jersey

Kelli Thomason at Career CAVU in West Union, South Carolina

Eustacia English Cherry Hill, New Jersey

Ruth Sternberg Rochester, New York

Ellen Sokolowski at Iowa Vocational Rehabilitation Services in Atlantic, Iowa

Ryan Stivers Duluth, Georgia

Shulamis Hes at Resume Your Career in Teaneck, New Jersey

Sarah Moore in Jefferson, Maine

Lori Gastin at Kenyon College in Gambier, Ohio

Melanie Shorts at M Resumes and Career Consulting, LLC in Washington, District of Columbia

Krista Mitchell at iCareerSolutions in Adairsville, Georgia

Fran Kelley at The Resume Works, LLC in Waldwick, New Jersey

Laurel A. Kashinn at Write Stuff Resources, LLC in Cedarburg, Wisconsin

Holly Leyva at Virtual Vocations, Inc. in Eugene, Oregon

Natalie Weston at University of South Alabama - Career Services in Mobile, Alabama

Christopher Barnes at University of South Alabama Career Services in Mobile, Alabama

Brenda Collard-Mills at Robust Resumes in Wasaga Beach, Ontario

Julie Maahs at Minnesota State University Moorhead in Moorhead, Minnesota

Laura Fusco at Elevate Resume Services LLC in Pittsburgh, Pennsylvania

Rhonda Roehrig at Career Balance, LLC in Mayville, Wisconsin

Christopher Erle at Chris Twist in Las Vegas, Nevada

New & Renewing Members of May 2023

(Past member) — Thu, 01 Jun 2023 14:58:22 GMT

Welcome to our new and renewing members for the month of May 2023!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

New members:

Allison Gregg in Huntsville , Alabama
Anna Stufano in Kenmore , Washington
Catherine Levine in Boston , Massachusetts
Kristin Dunn in Austin , Texas
Jennifer Matsuda in Chula Vista , California
Milan Williams in York , Pennsylvania
Jennifer Afflerbaugh in Smyrna , Tennessee
Roseann Rush at 7P1G in Glencoe , Alabama
Melinda Hines at Delaware County Community College in Broomall , Pennsylvania
Mark Gabriel Morales at Gabriel Resume Writing Company in Victoria , Other
Lara Fernicola at Greenville Technical College in Greenville, South Carolina
Conne Reece at Lock Haven University in Muncy , Pennsylvania
Naomi Pollek at Milwaukee Area Technical College in Milwaukee, Wisconsin
Molly Boomer at Northwest Lineman College in Meridian , Idaho
Kelli Chorjel at Northwest Lineman College in Meridian , Idaho
Brandi Hawkins at Northwest Lineman College in Meridian , Idaho
Vibeke Machado at Northwest Lineman College in Meridian , Idaho
Pam Mortensen at Northwest Lineman College in Meridian , Idaho
Chloe Otsuji at Northwest Lineman College in Meridian , Idaho
Mandee Stanko at Northwest Lineman College in Meridian , Idaho
Chloe Storie at Northwest Lineman College in Meridian , Idaho
Michael Caputo at PA CareerLink in Media , Pennsylvania
Joan Giordano at PA CareerLink in Media , Pennsylvania
Wendy Kellison at Training Connections in Maple Valley , Washington
Ana Blackstad at TrainingConnections LLC in Burien , Washington
Heather Mueller at TrainingConnections LLC
Karla Repman at TrainingConnections LLC
Norm Wright at TrainingConnections LLC
Martha Barnes at U of MS - School of Business in Foley , Alabama
Staci Livesay at Vision4Talent in Austin , Texas
Molly McCoy at Wayne State College in Wayne , Nebraska

Renewing:

Tamara Cameron in Nanaimo , British Columbia
Trevor Richfield in Lancaster , California
Nikki Townsend in Elk Grove , California
Christine Yamamoto in Washington , District of Columbia
Belinda Stephens in Marianna , Florida
Brittany Ohnsman in Boise , Idaho
Marie Sales in Chicago , Illinois
Jenny Czerniak in Cedarville , Ohio
Brianne Young in Murfreesboro, Tennessee
Patti Long in TYLER, Texas
Natasha Peterson in Vienna, Virginia
Marcia Baker at Advance the Vision in Waldorf, Maryland
Pat Kendall at Advanced Resume Concepts in Beaverton, Oregon
Danielle Powelson at Ally Elite Agency in Williston, North Dakota
Michelle Robin at Brand Your Career in Buffalo Grove, Illinois
Cliff Flamer at BrightSide Resumes in San Francisco, California
Stephanie Meehan at Cameron Smith & Associates, Inc. in Rogers, Arkansas
Leigh Waring at CandidateNext in Villanova , Pennsylvania
Jean Juchnowicz at Career Advice Simplified in Sarasota , Florida
Kristi Kigar at Creative Resume Services in Baldwin , Michigan
Hollie Baker at Custom Resume Writer in Tyler , Texas
David Barnes at Dbarnes431 Communications LLC in Fairfax , Virginia
Melinda Hines at Delaware County Community College in Broomall, Pennsylvania
Dorothy Richardson at DKR Global Consulting Inc. in Deerfield Beach, Florida
Norine Dagliano at ekm Inspirations in Winchester, Virginia
Kirstin Lincoln at Gather Momentum in East Amherst , New York
Patty Rusin at Getting There Today in Crown Point , Indiana
Tomeika Bennett at Greenville Technical College in Greenville, South Carolina
Ileka Leaks at Greenville Technical College in Greenville , South Carolina
Kenyetta Choice-Ellis at Greenville Technical College in Greenville , South Carolina
Beverly Harvey at HarveyCareers LLC in Pierson , Florida
Holly Genser at Holly Genser, Job & Career Change Strategist in Boynton Beach, Florida
Arno Markus at iCareerSolutions in New York , New York
Natalie Hodencq at Ikiru People Inc in Hoboken , New Jersey
Cathleen Lanzalaco at Inspire Careers LLC in Cheektowaga , New York
Meri Stockwell at Meritas Advisory Group, LLC in Belleair Bluffs , Florida
Michele Calderigi at Next Career, LLC in Santa Monica , California
Terri Heggemeyer at Northeast Community College in Norfolk , Nebraska
Pam Mortensen at Northwest Lineman College in Meridian , Idaho
Benjamin Cooper at PreLawPro LLC in Carrollton , Texas
Nick Pirelli at ProfessorP Media in Sagamore Beach , Massachusetts
Brianka Morgan at Queen Hermes LLC in Cary , North Carolina
Tami Pursley at Randstad RiseSmart in Carlsbad , California
Michelle Amparbin at Raritan Valley Community College in Branchburg , New Jersey
Vitaliia Vasylenko at Resume Lust in SAN FRANCISCO , California
Sue Montgomery at Resume Plus in Dayton , Ohio
Cheryl Harland at Resumes By Design in The Woodlands , Texas
Selena Webb-Ebo at The Choice Career Coach in Milwaukee , Wisconsin
Tim Windhof at Windhof Communications - Career Services in Delaware, Ohio
Brooke Cabot at Working Definition in Sebastopol , California
Jan Johnston Osburn at www.Empower365.net in Spring City , Tennessee

New & Renewing Members of April 2023

(Past member) — Mon, 01 May 2023 14:14:16 GMT

Welcome to our new and renewing members for the month of April 2023!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

New Members

Andrea Bossel at The Grind Connection in Willis, Virginia
Ellen Dean at Schmidt Baking Company in Edgewood, Maryland
Jonathan Estreich in New York, New York
Laura Fernicola at Greenville Technical College in Greenville, South Carolina
Kailey Hill in Minneapolis, Minnesota
Susan Kurzeka at Larimer County Economic and Workforce Development in Fort Collins, Colorado
Maria Matias in Stafford, Virginia
Omonzuwa Ogieuhi at Linkr Research Team in Lagos , Other
Katrina Pankuch at Aspire Talent Solutions, LLC in West Chester , Ohio
Juandiego Wade at Albemarle County, VA in Charlottesville , Virginia
Friederike Ward at Otto Resumes in Parker , Colorado
Stephanie Wobensmith in Ottawa , Ontario

Renewing Members

Kippie Martin in Madison , Connecticut
Bea Ramos at USN FFSC in Washington , District of Columbia
Scott Gardner at Vitae Express in Tampa , Florida
Holly Genser at Holly Genser, Job & Career Change Strategist in Boynton Beach , Florida
Beverly Harvey at HarveyCareers LLC in Pierson , Florida
Lisa McAlpine at Brix Investments Group, LLC in Lawrenceville , Georgia
Marcia Baker at Advance the Vision in Waldorf , Maryland
Amy Sindicic at Amy Sindicic LLC in Lanham , Maryland
Krista Bogertman in Revere , Massachusetts
Stacie Fehrm at Stacie Writes Resumes in Kingston , Massachusetts
Elizabeth Gross at Job Search Divas in West Roxbury , Massachusetts
Deborah Hampton at DLHedits in Belleville , Michigan
Douglas Kiracofe at Galen Michaels & Associates in Grand Blanc , Michigan
Deborah Schuster, CPRW at The Lettersmith in Troy , Michigan
Angelia Knight in Mississippi State , Mississippi
Daniel Chahbazian at Your Resume Services in East Norwich , New York
Cathleen Lanzalaco at Inspire Careers LLC in Cheektowaga , New York
Arno Markus at iCareerSolutions in New York , New York
Cheryl Milmoe at Cardinal Expert Résumés in Sayville , New York
Stephanie Staff at Resumes With Results in Glenmont , New York
Camille Mason at UNC Kenan-Flagler Business School in Chapel , North Carolina
Tyler Littleton at Littleton Virtual Services, LLC in York , Pennsylvania
Jason Vallozzi at Campus to Career Crossroads in Pittsburgh , Pennsylvania
Tomeika Bennett at Greenville Technical College in Greenville , South Carolina
Marie Barberet in Alexandria , Virginia
tamara cameron in Nanaimo , British Columbia
Christie Bertch at BERTCHBRAND LLC in San Marino , California
Brooke Cabot at Working Definition in Sebastopol , California
Michele Calderigi at Next Career, LLC in Santa Monica , California
Trevor Richfield in Lancaster , California
Sheila Wener at BYU-Idaho in Rexburg , Idaho
Deborah Eison in Chicago , Illinois
Michelle Robin at Brand Your Career in Buffalo Grove , Illinois
Meg Applegate at Hinge Resume in Noblesville , Indiana
Patty Rusin at Getting There Today in Crown Point , Indiana
Jenny Czerniak in Cedarville , Ohio
Pat Kendall at Advanced Resume Concepts in Beaverton , Oregon
Portia Ingram at Mo Life Media LLC in Dallas , Texas
Brandi Munoz at People Culture Consulting in Cypress , Texas
Emily Salazar , Self-Employed in Austin , Texas
Kathy Keshemberg at A Career Advantage in Appleton , Wisconsin

Perspective: What Makes a Great DEI Columnist (April & May Newsletter Article)

(Past member) — Fri, 07 Apr 2023 19:00:00 GMT

By Amanda Brandon, NRWA Newsletter Editor

Our long-time DEI columnist Eustacia English is taking a step back, and while we’re sad to see her step out of this role, it creates an opportunity for a new voice or voices to amplify our position on this essential topic.

Here’s a list of qualifications I put together for this important part of our signature publication.

A volunteer or group of volunteers who can take on this monthly commitment.
A volunteer/volunteers who actively invest in training and thought leadership on DEI topics.
A volunteer who can apply DEI to writing resumes, LinkedIn profiles, and career branding topics.
A punctual, dedicated writer. No publication experience is required. If you’ve never written a column before, don’t be afraid to submit your name. I’ve been working with up-and-coming columnists for 20 years. I can help you polish your writing for a publication audience. My greatest need is interest, content, and dedication.
Open to feedback. Putting together a newsletter for a niche audience requires continuous improvement on my part and the writers’ part. Even as an editor, my team of proofreaders helps me sharpen my writing and understand our organization’s take on topics. You must be open to constructive feedback to be successful in this role.

If you are interested in working on our DEI column on a semimonthly or monthly basis, please email me at newsletter@thenrwa.org. I’m looking forward to your responses.

New & Renewing Members of March 2023

(Past member) — Tue, 04 Apr 2023 18:08:09 GMT

Welcome to our new and renewing members for the month of March 2023!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

New Members

Jasmine Benton in Kansas City, Missouri
Terrance Chambliss at City of Charlotte in Charlotte, North Carolina
Lorinda Church in Rogers, Arkansas
Nadine DeMarco in Cutler Bay , Florida
Brooke DePue at West Texas A&M University in Amarillo , Texas
Miranda Etheridge at Professional Perspective Resume, LLC in Houston , Texas
Liza Farias in Laredo , Texas
Claudia Franchini at Heidrick & Struggles in Milan , New York
Rhonda Gathright in Cordova , Tennessee
Tonya Griffin at Tonya Griffin Coaching and Wellness in Hoover , Alabama
Rosalineda Griffith at RAJA COACHX LLC in Bushkill , Pennsylvania
Zoraya Gudelman in Redondo Beach , California
Danada Hart at Essential Business Solutions, LLC. in Indianapolis , Indiana
Sha Von Johnson at Nliten Services in Suwanee , Georgia
Betsy Joshua at University of St. Thomas in Houston , Texas
SIERRA KITE in Baltimore , Maryland
Sarah L Lee in Biloxi , Mississippi
Carolina Little in Houston , Texas
Nancy Malaga in Dayton , New Jersey
Micaela Marina Martinez at Martinez Income Tax & More in Irving , Texas
Angie Mayorga in Dracut , Massachusetts
Kelli Mohan in Lansing , Kansas
Mark Gabriel Morales at Gabriel Resume Writing Company in Victoria , Other
Aida Ortiz in San Juan , Puerto Rico
Lisa M Owens in Coram , New York
Christina Pye in Savannah , Georgia
Jennifer Ramcharan in Revere , Massachusetts
Blanca Rivera in Hollywood , Florida
Mia Satya in San Francisco , California
Phillip Slaughter at The Professional Veteran in Clarksville , Tennessee
Anna Stufano in Kenmore , Washington
Kearston Vargas at Blue Mountain Enterprise in Vacaville , California
Zenobia Zeina at Career Pro in Tripoli , Lebanon

Renewing Members

Michelle Aikman in Golden , Colorado
Laci Baker at University of Phoenix in Missoula , Montana
Tessa Barlow at DFW Resume in Madison , South Dakota
Anne Barnwell in KELLER , Texas
Jacqueline Brown at Projections Resume Writing Service in Hephzibah , Georgia
Jaime Chambron at Career Agility System in Dallas , Texas
Emily Christakis in Long Island City , New York
Deborah Curry in Lanham , Maryland
Sheena Davis at The Switch App in Fort Washington , Maryland
Shelly DeVille in Cincinnati , Ohio
Paul Felshaw at Employment Services in Fairview , Utah
Allyn Gardner at Brookside Consulting Partners in Brockton , Massachusetts
Lisa Hebert at LMH Advisors, Inc. in Bay Village , Ohio
Diane Irwin at Dynamic Resumes in Cherry Hill , New Jersey
Amanda Jackson in FORT WASHINGTON , Maryland
Billie Jordan at Advantage Resumes and Career Services in Maysville , North Carolina
Orinthia Marks in Oakville , Ontario
Julia Mattern at Julia Mattern Career Services, LLC in Westfield , Indiana
Michelle McClellan at MLM Communications in Portland , Oregon
Laureen McHugh in West Simsbury , Connecticut
Andrea Mitchell-Khan at Career Flips Career Coaching in Redmond , Washington
Kevin Morris in Naples , Florida
Jessica Mullery in Miami , Florida
Kris Niklawski at Blue Sky Resumes in Cumming , Iowa
Kelli Page at Professional Resume Services in Columbiaville , Michigan
Wanda Pemberton at Be Savvy at Work in Wake Forest , North Carolina
Brittney Ripley in Wheaton , Illinois
Micall Searles in Missoula , Montana
Kari Sleezer at FireFly in Highlands Ranch , Colorado
Laurie Smith at Creative Keystrokes Executive Resume Service in Gastonia , North Carolina
Nancy Spivey at Ready Set Resumes in Atlanta , Georgia
Darla Stevens at HR Compass in Soap Lake , Washington
Liz Strom at Creative Calm Solutions LLC in Oakton , Virginia
Dodie Thompson at Peak Resumes LLC in Colorado Springs , Colorado
Sara C Timm at Colorado Resume in Colorado Springs , Colorado
Deborah Uemura in Honolulu , Hawaii
Livia Wright at The wRight Search in Lakeland , Florida
Karen Wrigley at AMW Resume Service, LLC in Easley , South Carolina

Perspective: International Women's Day

(Past member) — Fri, 10 Mar 2023 19:00:00 GMT

By Eustacia A. English - NRWA DEI Columnist

March is one of my favorite months because it’s Women’s History Month in the United States, and we celebrate International Women’s Day during the second week of the month. International Women’s Day reminds us to be even more mindful and welcoming of women from all continents, countries, and communities.

International Women’s Day is an inclusive and diverse celebration devoted to celebrating women's achievements while fighting for gender equality across the globe. This day aims to honor the impact of women worldwide and encourages people to challenge gender stereotypes, discrimination, and oppression.

For International Women’s Day in 2023, the official International Women’s Day organization will run a campaign on the theme of "Embrace Equity.” Meanwhile, this year, the United Nations’ official theme is “DigitALL: Innovation and technology for gender equality.”

Women and girls face many overlapping and intersecting challenges, like reproductive injustice, economic inequality, and ongoing discrimination. Historically, women of color, transgender women, and queer women have been subjected to even more harmful and isolating oppression than their White, cisgender sisters in America and beyond. However, on International Women’s Day, it’s important to learn more about the experiences of women all across the globe.

Here are some resources and learning materials for your educational pursuits:

Read good news about women.
Donate to organizations around the world that support women and girls.
Help improve women’s health around the globe.
Check out local and virtual event calendars for International Women’s Day events, fundraisers, or service projects near you.
Have a women filmmakers movie marathon.
Watch a documentary about women’s rights.
Read books about gender equality.
Learn about the challenges women and girls face around the world.
Turn your good intentions into real change.

Former First Lady Michelle Obama once said, “There is no limit to what we, as women, can accomplish.” Celebrate women's achievements. Raise awareness about discrimination. Take action to drive gender parity. International Women’s Day belongs to everyone, everywhere.

I implore you to approach all of your celebrations with intersectionality and intention.

Eustacia English writes the Perspective column, which examines Diversity, Equity, and Inclusion (DEI) in resume writing and career strategy. She is a 20-year HR and talent acquisition veteran and started Resumes on Demand last year. She also writes on DEI for The Black in HR e-zine. She lives with her husband and two children in Cherry Hill, NJ. Find her online at LinkedIn.com/in/ecampbell05.

New & Renewing Members of February 2023

(Past member) — Fri, 10 Mar 2023 13:45:48 GMT

Welcome to our new and renewing members for the month of February 2023!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

New Members

Maranda Churn in Bowie, Maryland
Ricky Clifton at Miss. State, Mississippi
Chelsea Edwards at CodeWorks, LLC in Boise, Idaho
Vashayla Frinks at Career Kickback in Atlanta, Georgia
Kelly Harper at Cincinnati State in Cincinnati, Ohio
Claudia Kidder in Washington District of Columbia
Agnes Kroneraff in Gunnison, Colorado
William Martin at Skookum in Bremerton, Washington
Leanne McLean in Winnipeg, Manitoba
Kim Nowlin at Nowlin Resume Service in San Angelo, Texas
Marshall Tucker at Emory University in Doraville, Georgia
Ramon Vega in Naples, Florida
Cindy Wilder, MRA, in Dayton, Minnesota
Autumn Willingham at Arlington Hts, Illinois

Renewing Members

Kaljah Adams at The Career Advising Hub in New York , New York
Jean Austin at Talents Presented Resume Writing & Job Search Strategies in Melbourne , Florida
Laura Bashore at Anew Resume and Career Services in San Marcos , California
Joanna Beattie in Hoboken , New Jersey
Jeannine Bennett at Vision to Purpose in Virginia Beach , Virginia
Eric Brass at Federal Prose in RICHMOND , Virginia
Katie Britton at The Finesse Resume LLC in Clover , South Carolina
Amanda Doblin at AD Freelance Writing, LLC in Wilmette , Illinois
Liz Doyle at Career Forward in Tarpon Springs , Florida
Stephanie Dwelly at Career Vantage in New Richmond , Ohio
Cynthia Estalilla at Let’s Résumé! LLC in Daly City , California
Arnie Fertig at Jobhuntercoach in Melrose , Massachusetts
Brooke Fisch at Four Corners Career Consulting, LLC in Darien , Connecticut
Toni Frana at FlexJobs in Boulder , Colorado
Gail Frank at Frankly Speaking - Resumes That Work! in Tampa , Florida
Heidi Giusto at Career Path Writing Solutions LLC in Apex , North Carolina
Denise R. Hemphill, PharmD at Confident Career Moves, LLC in Houston , Texas
Fanchon Henneberger in Dallas , Texas
Alana Henry at The Writique, LLC in Indianapolis , Indiana
Kelly Hood in Plano , Texas
Sarah Jewell at A Remarkable Resume in St Augustine , Florida
Felicia Landry in Broussard , Louisiana
Marion Liszkowski in San Diego , California
Debra Ann Matthews at Let Me Write It For You: Job-Winning Resumes in Clarksville , Tennessee
Rebecca McCarthy at Bright Career Branding in Vista , California
Jennifer Messner in Altoona , Pennsylvania
Keith Miller, M.A., NCRW, BCC, PCC at Ivy League Resumes in Staten Island , New York
Jonathan Nugent at All★Star Career Services in Florence , Kentucky
Marissa Polselli at Wordtree, LLC in Quakertown , Pennsylvania
Michlie Ranieri at SquareBiz Recruiting in Farmingdale, NY , New York
Michelle Riklan at Riklan Resources in Freehold , New Jersey
Martha Rockwell at A+ Resumes & Career Coaching in Scottsdale , Arizona
Elena Sabry at Career Academy in San Jose , California
Robin Schlinger at Robin's Resumes in Atlanta , Georgia
Kristen Schmidt at Wordschmidt Consulting LLC in Columbus , Ohio
Anne Marie Segal at Segal Coaching LLC in Stamford , Connecticut
Rachel Shelton in Leander , Texas
Tammy Shoup at Breakthrough Resume Writing Service in Decatur , Indiana
Scott Singer at Insider Career Strategies in Hallandale , Florida
Lydia Snyder at Morongo Tribal TANF in San Bernardino , California

Perspective: Black History Beyond February

(Past member) — Fri, 10 Feb 2023 18:26:54 GMT

By Eustacia A. English, NRWA DEI Columnist

I love a good theme, and this year's Black History Month theme, “Black Resistance,” explores how "African Americans have resisted historical and ongoing oppression, in all forms, especially the racial terrorism of lynching, racial pogroms, and police killings," since the nation's earliest days, according to History.com.

Let’s dive into what you need to know about Black History Month and how to celebrate it this year.

Black History Month, which began as a week-long celebration in 1926 by Carter G. Woodson, is an annual celebration of African American achievements and a time to recognize their central role in US history.

Black History Month was first recognized by President Gerald Ford in 1976. In a speech, President Ford encouraged Americans to “seize the opportunity to honor the too-often neglected accomplishments of Black Americans in every area of endeavor throughout our history." Since his administration, every American president has recognized Black History Month, and Congress passed National Black History Month in 1986.

Other countries, such as the United Kingdom, the Netherlands, and Ireland, celebrate Black History Month in October. Black American history was the main emphasis of Black History Month when it was first observed in the U.K. in 1987. However, Black British history has gotten more attention over time, with the celebration now focusing on African achievements in the U.K.

After teaching Canadian Black history in her classroom, Canada’s first African Canadian Parliamentarian, Jean Augustine, led the charge to establish Canada’s Black History Month. She proposed a motion to Parliament in 1995 that passed with unanimous consent.

I urge everyone to commemorate Black History in February and all year long. Here are three ways to do so.

1. Support Black-owned businesses. Many Black-owned companies are still affected by structural racism, threatening their ability to serve community needs. Becoming a customer is a great way to celebrate a Black-owned business.

Don’t know where to start? Online marketplaces like Miiriya, Afterpay, and We buy black showcases Black-owned businesses in fashion, art, beauty, home decor, and more. You can also find companies by searching for the #blackowned hashtag online.

2. Visit museums that center on Black history and culture. There are plenty of museums that you can visit in person or virtually. My personal favorites are the African American Museum of Philadelphia and the National Museum of African American History and Culture in Washington, D.C.

3. Learn about Black figures and their contributions. Black History Month is associated with many well-known historical figures, such as Civil Rights leader Martin Luther King, Jr. and activist Rosa Parks. You can visit BlackPast.org for a list of other notable Black figures.

This column is a call to everyone to study the history of Black people and establish safe spaces where Black history can be honored, sustained, fortified, and respected. Peace, love, and blessings in 2023 and beyond.

New & Renewing Members - December 2022

Administrative Manager — Fri, 06 Jan 2023 10:00:00 GMT

Welcome to our new and renewing members for the month of December 2022!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

NEW MEMBERS

Muhammad Bandesha - Key Resume LLC in Tampa, Florida
Mellonie Banks - iApply4U in Hazel Green, Alabama
Daniel Bowley in Bel Air, Maryland
Amanda Camarata in Wheat Ridge, California
Tracy Engstrom in Galesburg, Illinois
Courtney Long in Kannapolis, North Carolina
Molly McCoy - Wayne State College in Wayne, Nebraska
Philip Myer - Wayne State College in Wayne, Nebraska
Dali O'Neill - Wayne State College in Wayne, Nebraska
Sandra Saltibus Howard - Sandra Saltibus Coaching in Stonecrest, Georgia
Leanne Torres - Leanne Torres Life Coaching in Moline, Illinois
Roger Torres - HHUSA Bulverde, Texas
Vincent Vitale in Lexington, Kentucky
Paul Wagoner in Cambridge, Massachusetts
Michelle Yestrepsky - Front Range Community College in Longmont, California

RENEWING MEMBERS

Uche Achinanya - Gelife Group in Fulshear, Texas
Dahlia Ashford - Ashford Career Consulting Company in Winchester, Virginia
Marian Bernard - The Regency Group in Aurora, Ontario, Canada
Ralph Brown - Rightway Resumes in Madison, Mississippi
Demetria Cooper - Iron Sharpens Iron 2717, LLC in Columbia, South Carolina
Adelle Dantzler - Dantzler Solutions LLC in Washington, D.C.
Shabrina Dew - Thee Happenings LLC. Professional Recruiting Agency in Killeen, Texas
Kathryn Dolphin - Dolphin Talent Scout in Renton, Washington
Laurie Feigenbaum - Feigenbaum Publishing and Resume Consultants, Inc. in New York, New York
Sadanyah FlowingWater-ONeal in Akron, Ohio
Gary Foster in Highlands Ranch, California
Virginia Franco - Virginia Franco Resumes in Matthews, North Carolina
Emma Geiser - Visual-Career-Guides, LLC in Dublin, Ohio
Nancy Hedrick - The Professional Edge Resume & Business Services in Lawrence, Kansas
Caroline Jagot - A Better Resume in Tallahassee, Florida
Crystal Johnson - Johnson Consulting Services LLC in McLean, Virginia
Gayle Keefer - TruMark Resumes in Martin, Georgia
Mary Jo King - Alliance Resume & Writing Service in Racine, Wisconsin
Beth Lovell - Employment Issues! in Millersville, Pennsylvania
Greg Marano - The Syracuse Pen in Liverpool, New York
Ferrell Marshall - Spotlight Coaching in Pasadena, California
Troy Reed - Tee, The Writer in Los Angeles, California
Kristen Schmidt - Wordschmidt Consulting LLC in Columbus, Ohio
Nina Scott in Pleasanton, California
Dan Shortridge in Dover, Delaware
Mary Ann Victor in Shelby Township, Michigan
Wendi Weiner, Esq. - The Writing Guru in Miami, Florida
Michelle Wright - Wright Writing Services, LLC in Charlotte, North Carolina

The NCRW Corner: Updates to the NCRW Study Guide

Administrative Manager — Fri, 06 Jan 2023 09:00:00 GMT

Tips from the NCRW Certification Commission

Editor’s Note: We will review essential sections from the NCRW Study Guide for the next several months. Members can access this guide for free at this link.

If you have a question that you want answered by the graders, please email newsletter@thenrwa.org.

We’re starting the New Year with an update to the NCRW Study Guide!

The Certification Commission reviews new information and best practices pertaining to writing resumes all year long, keeping a list which we discuss at our quarterly meetings. There weren’t many items on the list in 2022, but we have made some changes to the updated version of the Study Guide (available here). Here are highlights:

1. Revamped letterhead section (page 20) to incorporate changes and better explain our thoughts.

We addressed two best practices:

For many years, resume writers have agreed that the client’s street address shouldn’t be included on the resume.
As a general rule, we omit the http:// part of a web address and do not include guide words (i.e., email, phone number).

When reviewing samples, we see letterheads that aren’t as eye catching as they could be, so we rewrote our guidance on layout and design of this important section of the resume.

2. Advice on verb redundancies in the “Accomplishments and Contributions” section under Professional Experience (page 14).

We added just three words to this section, but if you pay attention to these words, your resumes will be much more powerful: “Avoid verb redundancies.” Very often, on samples and tests, we see words like “develop,” “deliver,” or “manage” used multiple times. Using a variety of verbs will make your resumes more interesting.

3. Best practices on personal pronouns in the ATS section (page 30).

In the ATS section, we added the recommendation not to include preferred personal pronouns (he/his; she/her; they/them) after the client’s name at the top of the resume.

We encourage everyone to spend some time reading the Study Guide. We guarantee you will pick up tips that will improve your resume writing.

Perspective: Diversity of Thought

Administrative Manager — Fri, 06 Jan 2023 08:00:00 GMT

By Eustacia A. English, NRWA DEI Columnist

Happy New Year! I'm writing this in December, reflecting on 2022 and thinking about what's coming in 2023. As I reflect on the past year, I think of diversity, particularly the diversity of thought in the workplace. Too often, I see people holding back their thoughts and not commenting for whatever reason. As I sit here, I think of what I would like to see collectively in the workplace in the new year.

If you stop to think about it, the typical meeting or event is a haven for conformity and group thinking. According to studies, conversations at events and meetings often center on a small number of people discussing the same topics, with the talking points of the most senior individuals present. Let's try to reconsider how we handle meetings and events in 2023.

In my opinion, the best meetings and events concentrate more on the ideas that people can contribute than on the identity or stature of their sources. Allowing anonymity during brainstorming sessions is one of the best ways to do this because it allows for the evaluation of ideas to be based only on their merits rather than being limited by conformity.

In 2023, let's open the door to fresh thinking and honest dialogue. It's important to create cultures in your organizations that allow everyone to benefit from the full range of perspectives and skills. We often characterize a diverse group in terms of race and gender. However, it's important to encourage racial and gender diversity and inclusion at meetings and events, but these are just the beginning of what a truly diverse group means.

Different people have various viewpoints and ways of thinking. Everybody has encountered various influences throughout their lives. Smart leaders know that if they want to build, grow, and retain good teams, they need to use cognitive diversity, which is a mix of different ideas and experiences. This is the only way to effectively promote diversity and an inclusive culture.

If everyone in the room is an analytical thinker, you may have a diverse range of backgrounds and experiences, but you won't get the creative abrasion that comes from combining risk-takers, brainstormers, and analytical thinkers. Better outcomes occur when different ways of thinking are brought together.

Here are some techniques to help ensure your organization encompasses diverse thinking styles, even though you might not be able to spot them right away.

1.       Break down the silos. Establish interdisciplinary teams to promote varied thinking. You get better results when many different people look at a problem from many different angles. Each person's contribution is valuable, and when silos between teams are broken, great ideas result.

2.       Analyze thinking styles. I fully support using personality tests like Myers-Briggs or Insights to distinguish between various thinking styles on teams. I have completed and administered these assessments over the years, giving you opportunities to put like-minded individuals together to foster more creative thoughts. Collaborations improve because people are better aware of the value that others can bring to problem-solving.

3.       If your team lacks diversity in ideas, employ varied thinking tactics to fill in the gaps. Teams with similar thinking styles frequently arrive at the same solution quickly. When you add in varied thinking tactics, they must determine if they are examining all their options when asked to select the next best answer. Research suggests that teams approach issues from four distinct viewpoints: data and analysis, the human element, major ideas, and deadlines to meet. It's a terrific method to encourage individuals to think critically and outside their comfort zone.

4.       Encourage everyone to speak up. No matter how accurate the assessment, it won't work if leaders don't value all thinking styles and allow everyone a chance to contribute. Leaders must encourage all viewpoints and ideas to create a space where everyone can feel heard and respected.

Diversity of thought is significant for decision-making because it introduces diverse perspectives. According to recent studies, diversity of thought can lead to higher revenues, more innovation, and lower turnover rates.

But remember, skin color and gender aren't the only measures to consider when building a diverse organization. If business leaders want to leverage the full financial benefits of creating diverse organizations, they also need to seek out diversity of thought.

Eustacia English writes the Perspective column, which examines Diversity, Equity, and Inclusion (DEI) in resume writing and career strategy. She is a 20-year HR and talent acquisition veteran and started Resumes on Demand last year. She also writes on DEI for The Black in HR e-zine. She lives with her husband and two children in Cherry Hill, NJ. Find her online at Linkedin.com/in/eustacia.

Feature Article: Interview with Author Louise Kursmark

Administrative Manager — Fri, 06 Jan 2023 07:00:00 GMT

Editor’s Note: I sat down with Louise Kursmark for an interview around Thanksgiving after I saw many of my LinkedIn connections sharing that they’d been featured in the updated Modernize Your Career series and upcoming Resume & LinkedIn Strategies for New College Graduates. This book series is a frequent reach on my personal writing desk.

I also learned that Louise and Wendy Enelow just released an updated version of Modernize Your Resume: Get Noticed…Get Hired. This seemed like the perfect opportunity to bring you an inside look at what goes into a book like this. Enjoy!

Congratulations to the NRWA members featured in the upcoming Modernize Your Career titles: Resume & LinkedIn Strategies for New College Graduates and Modernize Your Resume, Third Edition:

Andrea Adamski, CPRW, Lee’s Summit, MO | Write for You Resumes
Cathy Alfandre, NCOPE, MRW, CCMC, ACRW, Easton, CT | CathyAlfandre.com
Meg Applegate, CPRW, Noblesville, IN | Hinge Resume
Jean Austin, NCRW, NCOPE, CCMC, CJSS, Orlando, FL | TalentsPresented.com
Rebecca Bosl, NCRW, NCOPE, CERM, CCMC, CJSS, Sagamore Hills, OH | DreamLifeTeam
Brenda Bernstein, CARW, CMRW, CERM, New Haven, CT | The Essay Expert
Brenda Collard-Mills, NCOPE, MRW, CRS, Wasaga Beach, CN | Robust Resumes
Norine Dagliano, NCRW, NCOPE, Winchester, VA | EKMInspirations.com
Roshael Hanna, CPRW, Woodbury, MN | Resumes4ResultsUSA.com
Chelsea Jay, NCRW, NCOPE, CPRW, CPCC, Charlotte, MI | ChelseaJayConsulting.com
Michelle McCann Kelley, NCOPE, CPRW, Newark, DE | CareerProUSA.net
Cathy Lanzalaco, CPRW, CPCC, NCOPE, Cheektowaga, NY | InspireCareers.com
Edward Lawrence, NCOPE, CPRW, Natick, MA | Getstart-ed.com
Cheryl Milmoe, NCOPE, CARW, ACRW, Sayville, NY | CardinalExpertResumes.com
Cheryl Minnick, NCRW, CCMC, CHJMC, NCOPE, Missoula, MT | LinkedIn.com/in/cherylminnick
Ruth Pankratz, NCRW, MRW, CPRW, Fort Collins, CO | GabbyCommunications.com
Robert Rosales, NCRW, NCOPE, CPRW, Kingsburg, CA | EZResumeServices.com
Nikki Townsend, NCOPE, Elk Grove, CA | ResumeResultsOnline.com
Donna Tucker, NCOPE, CPRW, Phoenix, AZ | CareerPRO
Vivian VanLier, CPRW, JCTC, CCMC, Los Angeles, CA | CareerEmpowermentCoach.com
Kara Varner, MAOM, CPRW, Colorado Springs, CO | A Platinum Resume
Ashley Watkins, NCRW, Moody, AL | Write Step Resumes
Kate Williamson, CPRW, Bend, OR | ScientechResumes.com
Lucie Yeomans, NCOPE, CPRW, CEIC, Scottsdale, AZ | YourCareerAlly.com

NRWA: Why did you write these books?

LK: The principal audience for our books is job seekers. Many will not hire a resume writer, so we write these books to help them be more fluent in writing their resumes and managing their careers.

I don’t worry about [the books] cutting into our market as professional resume writers. There is a huge need for our services, and what we provide is incredibly valuable. But the books help to create a benchmark for what makes a good resume. And, of course, we know that many resume writers use our books as resources, so we want to be sharing the best practices and best examples to help our colleagues as well as the general public.

Each book in the Modernize Your Career series has a slightly different focus. The upcoming book for New College Graduates is written a bit differently, with more step-by-step instructions for every part of the job-seeking process from resumes and LinkedIn to letters, job search practices, and interviewing. We’re assuming a broader range of readers with more experience in the Modernize Your Resume book – that they have some understanding. We explain the why and how and give job seekers confidence.

NRWA: What can resume writers gain from your books?

LK: I’ve been a resume writer for a long time, and I still I find value in seeing how others do things. I get ideas from others’ work. It keeps my creativity alive. I expect that many writers can gain similar value from the books.

NRWA: How did you get started as a resume writer?

LK: I started doing secretarial services to work from home. I’ve always been a good writer, but I never knew I could make a living from it. (I should have consulted a career coach!) People were asking me to edit and write, and over time I shifted entirely to resume and career services. I learned the craft by doing, serving, attending training and conferences, reading books, listening to my clients, and refining it all into my own style.

NRWA: What does your business look like today?

LK: I’ve been in business since 1982, but I don’t have a high-volume practice. I probably take four new clients per month along with regular updates from past clients.

I’m not a career coach; I’m a writer. I love the writing and strategy that’s involved in creating a resume. I enjoy positioning my clients and building their professional narratives. The vast majority of my clients are senior executives—more specifically, executives who know what they want and where they want to go.

Most, if not all, of my business comes from referrals. Quite often my executive clients will ask me to work with their college-graduating children. I really like working with new graduates. They’re ambitious and hardworking. It makes me hopeful for the future generation.

NRWA: What’s the most interesting resume you’ve written?

LK: One of the most interesting was my first board of directors candidate, a European senior executive who was extremely accomplished and very fascinating. I had fun positioning him for board opportunities, and I enjoyed the challenge of doing something new and a bit different.

Another was my son. He was trying to get into a competitive major in college, and I was wracking my brain to come up with accomplishments because he didn’t do anything in high school except play in a garage band! I ended up using his band experience as the value in his resume. He got into the program (thank goodness), and he’s been really successful as a U/X designer since graduation.

NRWA: Why would you suggest a writer join a professional organization like The NRWA?

LK: We have to always be learning. If we’re stagnant, our work will reflect that. Take advantage of having a group of colleagues to relate with, ask for advice, and share your struggles and successes. Our industry feels unique in that we share freely and don’t feel like we’re competing.

NRWA: How do you select submissions for your resume books?

LK: We do a mass invitation to submit resume samples. Our evaluation questions: Does it look good? Is it diverse in style? Does it fit our topic?

I then go through and proofread the resumes and have editorial license to change some elements for the book. I will sometimes change a name or gender to ensure a diversity of samples. I might add design elements. I want the samples to look as good as possible. Because it is published in black and white, the glorious colors used by the writers won’t be visible. However, most of the edits are quite minor. I want the samples to showcase the different writers’ skills and strategies.

If anyone is interested in hearing about future publishing opportunities and has NOT received past appeals, email Louise@LouiseKursmark.com to be added to the distribution list.

NRWA: How did you get started in writing resume books? What professional gain have you experienced from it?

LK: Way back when Jan Melnik (my co-author for Expert Resume & LinkedIn Strategies for New College Graduates) was writing a book on how to start a resume business. She recommended me to her editor, and I wrote my first book about running a home-based business. Later, at an industry conference I met an editor from the former JIST publishing company and proposed my first resume book: Sales & Marketing Resumes. I kept writing book proposals and kept writing books. I absolutely love the process—I would do it full-time if it paid well enough. (Writing resumes is much more lucrative.)

The main benefit of writing books is that it positions you as an authority and helps you gain more frequent speaking and training opportunities. You become better-known in the industry. However, writing a book should be a passion project. You also need to be prepared to market the book. I’ve worked with publishers in the past, and now Wendy Enelow and I have a self-publishing company and do the marketing ourselves.

NRWA: How can a professional resume writer build their audience?

LK: I think libraries are an incredible resource. Propose a program there – where you teach people how to write a resume. Consider what are the local needs and just ask.

NRWA: What other resources do you offer resume writers and job seekers?

LK: We have an entire book on writing for executives in the Modernize Your Career series. It’s called Modernize Your Executive Job Search. In addition to resumes, the guide features examples of LinkedIn profiles, bios, cover letters, and board resumes and a detailed guide to conducting an executive job search.

Another tool is the Modernize Your Job Search Letters. This guide gives you many examples of e-notes, cover letters, recruiter letters, networking letters, thank-you letters, job proposal letters, and letters for challenging circumstances

NRWA: Where can we find your books?

LK: Our books are available in many local bookstores and online at traditional booksellers like Barnes & Noble and Amazon. Also, quite likely at your local library! We also have a website, EmeraldCareerPublishing.com, where we sell digital and print copies of our entire catalog.

What’s Saving My Life This Month? (January 2023)

Administrative Manager — Fri, 06 Jan 2023 06:00:00 GMT

By Amanda Brandon, NCOPE – NRWA Newsletter Editor

I reached out to our brilliant Facebook community to find out what our members will focus on in the first month of 2023. Great advice and ideas! Here’s what several members shared.

1.       “I’ll be focusing on building my marketing infrastructure via web content and downloadable lead magnets. I have 100 ideas, but they always keep falling to the back of the to-do list!” ~Dan Shortbridge, NCRW, Dover, DE, Linkedin.com/in/danshortbridge

2.       “In January (and beyond), I plan to focus on being more active in our line of work. Although I have 17+ years in our field, I have not spent enough time networking, attending events, and interacting with professionals. I aim to connect, network, and broaden my reach.” ~Danielle Powelson, CPRW, Williston, ND, Linkedin.com/in/dpowelson

3.       “I do NO social media whatsoever, but I intend to change that. That’s why I’ve enrolled in some self-paced webinars (through a monthly subscription) – including “How to Start a Successful YouTube Channel from Scratch” and “LinkedIn for Business.” ~Marian Bernard, CPRW, CEIP, CJSS, NCOPE, Ontario, CN, Linkedin.com/in/marianbernardcertifiedprofessionalresumewriter/

4.       “January is the month of new beginnings, reflections, and action plans. As a business owner, it is time for a seasonal tweak in service offerings on my calendar. I will focus on providing more flexibility in my calendar for career transition coaching and inserting nonnegotiable self-care time.” Gayle Draper, Collingwood, CN, LinkedIn.com/in/gayledraperchrl

Thanks for sharing with us! Got a tip for “What’s Saving My Life?” Send it to newsletter@thenrwa.org.

New and Renewing Members - November 2022

Administrative Manager — Sat, 10 Dec 2022 03:02:04 GMT

Welcome to our new and renewing members for the month of November 2022!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

NEW MEMBERS

Jenn Dorman in Charlotte, North Carolina
Karen Gill - Next Step College Advising in Santa Cruz, California
Jessica Goforth - Hire Heroes USA in Winter Garden, Florida
Courtney Imel McKim - Western Nebraska Community College in Scottsbluff, Nebraska
Vinita Matta in New Delhi, India
Valerie Palmer - Higher & Hire in Corpus Christi, Texas
Araceli Patino Ortiz - Artistic Precise Translations LLC in Canton, Michigan
Tasha Penwell - Bytes and Bits in Vinton, Ohio
Kellie Weed in Belmont, North Carolina
Curtis Williams - CMW Consulting LLC in Turnersville, New Jersey

RENEWING MEMBERS

Amy Adler - Five Strengths Career Transition Experts in Salt Lake City, Utah
Kim Batson - The CIO Coach in Sammamish, Washington
Arnie Boldt - Arnold-Smith Associates in Rochester, New York
Carolina Borges in Howell, New Jersey
Casie Dingwell - Opening Doors Resume & Writing Services in Inwood, West Virginia
Kamee Gilmore - Paradigm Solutions in Sherwood Park, Alberta, Canada
Bea Hait - Resumes Plus in Holliston, Massachusetts
Sandra Ingemansen - Resume Strategies in Matteson, Illinois
Julia Kaukinen - Kaukinen Consulting Oy in Kauniainen, Finland
Monica Manney - Compass Career & Development Services in Charlottesville, Virginia
William Mitchell - The Resume Clinic in New Orleans, Louisiana
Becky Neff - Zoetic Resume & Writing Services in Three Rivers, Michigan
Greg Palmer in Winterville, North Carolina
Lisa Rangel - Chameleon Resumes in Rutherford, New Jersey
Rachel Raymond (Vander Pol) - RVP Career Services in Santee, California
Katey Redmond - The Amiable Red Pen in Anchorage, Alaska
Nikki Ryberg - Ryberg Group, LLC in Oregon, Wisconsin
Laura Smith-Proulx - An Expert Resume in Arvada, Colorado
Wendy Steele - BluePrint Executives in Atlanta, Georgia
Stephanie Sullivan - Midwestern State University in Wichita Falls, Texas
Donnella Tilery - Careers with Donnella LLC in Raritan, New Jersey
Jill Walser - I got the job! in Bellevue, Washington
Angela Watts - MyPro Resumes in Eagle, Idaho
Dirk Welch - Midwestern State University in Wichita Falls, Texas

NRWA Member Spotlight – Sara Timm, NCRW, NCOPE

Administrative Manager — Fri, 09 Dec 2022 21:55:28 GMT

By Amanda Brandon, NCOPE, NRWA Newsletter Editor

Editor’s Note: Our current president Sara Timm and I sat down for a Zoom before Thanksgiving to talk about her past year and the upcoming year for the NRWA. Sara also chatted with me about moving from Dallas to Colorado Springs and what that business transition looked like. Fun fact: Sara and I only live about an hour apart! So fun to have NRWA buddies nearby! I hope you enjoy this member spotlight as much as I did. Thanks, Sara, for serving as our fearless leader in 2022.

A Nationally Certified Resume Writer (NCRW), Sara made the move from Dallas to Colorado in 2021. She still owns DFWResume and expanded her business to incorporate Colorado Springs to Denver with Colorado Resume. In addition to moving, she took on the immense role of leading the nation’s only nonprofit resume and career services professional association.

DFW to Colorado

Sara moved to Colorado after completing a seven-state vacation tour. “I had breast cancer and knew I needed a healthier lifestyle,” she says. “We visited Arizona, Wyoming, Utah, Nevada, California, and Colorado. Coming down Interstate 25, I asked my husband, ‘Can we move to Colorado? It feels like home.’”

Getting Started in Resume Writing

After running an employee transition center for a financial services company, Sara got her start in resume writing almost accidentally.

“Someone from the bank asked me to help with his resume, and the rest was history. I secured a contract role with a resume firm and became their head writer. I decided to turn it into a business. This also allowed me to stay home with my young children.”

For many years, Sara worked on building a business with her own sweat and tears. And through Bridget Weide Brooks’ website BeaResumeWriter.com, she discovered the need to expand her education. That’s when she started looking at associations. She chose the NRWA because the nonprofit aspect of our organization appealed to her. She also saw the value in gaining certification as a solopreneur.

Why the NRWA
“I was only working on my strengths and hit a block where I could go no further by myself,” she says. “The minute I put my NRWA membership on my business website, I saw a big difference.”

She says she got involved in 2015 and joined a boot camp with Jean Austin to start working on her NCRW certification. “This is how I got to know the leadership,” she says. “Jean asked me to join the conference committee and gave me a couple of things to do. She said that I followed up and did what I said I would do.”

Then NRWA President, Michelle Dumas, reached out and said, “I hear you’re doing good things,” Sara says. “So, my NRWA board career began. I’ve served as an industry support representative, membership chair, conference chair (for a very short spell), and now president.”

Why Sara Loves Her Job

Sara won a ROAR Award in 2021 for her work on a resume for a breastfeeding expert who was looking to move across states and says this is one of her favorite projects to date. She also recently completed a resume for a fire chief and found it fascinating.

“I learn something every day, a new skill, a new way to do something, and what people do for jobs,” Sara says about helping clients.

“My process involves a personal interview, a DISC profile, and researching the industry by studying job descriptions. I fill in the blanks by taking all that back to the client and asking, ‘Where does this apply? Where did you do this? Research is the key.”

Building Business Value with the 2022 NRWA Conference

When asked how the NRWA has helped her business lately, Sara told me about a new feature she’s writing on LinkedIn called “Sara Says.”

“At this year’s conference, I learned that I don’t need to be afraid to put myself out there,” she says. “I teach my clients to build engagement on LinkedIn and I knew I needed to practice what I preached, so I invented Sara Says.”

“I introduced my avatar and its purpose during Breast Cancer Month. And then, I started offering advice almost daily. I have doubled my connections, and the engagement is incredible.”

What Sara Can Teach the Next Generation

Sara’s tips for newcomers to the resume writing world:

1. Follow the industry leaders and find a mentor so you can get support.

2. Tap into the network of an association. It’s been instrumental in growing my business.

3. Find your niche and write about what you know.

What’s Next for Sara?

As the immediate past president, Sara will still have a role in the NRWA leadership. She’ll be heading the ROAR Awards and a grant program for members to apply for financial assistance, such as free membership and attendance at the annual conference. She’ll be sharing more about these programs in the next few weeks.

We’re so grateful to Sara for leading us this year – through our first in-person conference in two years and so much more. Reach out to her at sara@dfwresume.comor on LinkedIn at www.linkedin.com/in/saractimm.

The NCRW Corner: What Makes a Great Summary?

Administrative Manager — Fri, 09 Dec 2022 21:53:30 GMT

Tips from the NCRW Certification Commission

Editor’s Note: Our Certification Commission team is transitioning this column to a “tips” column. We will review essential sections from the NCRW Study Guide for the next several months. Members can access this guide for free at this link.

If you have a question that you want answered by the graders, please email newsletter@thenrwa.org.

The Professional Summary section is a crucial part of the resume. A well-written summary captures the reader’s attention and positions the client as a strong candidate while distinguishing the client from others in the job market.

Section II of the NCRW Study Guide focuses on structuring and writing a good summary.

What are the key parts of a summary?

A headline that identifies your client’s current job or target job.
An optional sub-headline or skills line that showcases how the client excels or key areas of expertise.
A branding statement or tagline that tells the employer the value a client offers their company.
A paragraph summary with relevant job-specific skills, specialized experience, relevant training and degrees, willingness to travel/relocate, and industry-specific software.

What makes a good resume summary?

A good summary turns into an excellent summary when the writer includes relevant facts and metrics to showcase the client’s expertise.

What will you learn from Section II of the NCRW Study Guide?

How long a summary should be.
What types of metrics to use for positioning the client.
How to effectively add keywords to the summary section.
Common summary weaknesses and how to avoid them.

We encourage you to review Section II closely for specific writing strategies and clear examples of writing a good summary.

Perspective: Human Rights Are Everyone’s Rights

Administrative Manager — Fri, 09 Dec 2022 21:52:29 GMT

By Eustacia A. English, NRWA DEI Columnist

Human Rights Day is observed each year on December 10th. This is the day in 1948 that the United Nations General Assembly adopted the Universal Declaration of Human Rights (UDHR). The UDHR is one of the United Nation’s major achievements and proclaims the inherent rights of every human, regardless of race, color, religion, sex, language, political or other opinions, national or social origin, property, birth, or status.

What’s in the Universal Declaration of Human Rights?

Interest in and awareness of human rights has grown in recent decades. The UHDR stipulates universal values and a shared standard of achievement for everyone in every country. It has become the most important document of what should be considered the standard for basic equality and human rights.

Human rights include the right to life and liberty, freedom from slavery and torture, freedom of opinion and expression, the right to work and education, and many more. Everyone is entitled to these rights without discrimination.

Why Human Rights Day?

Despite the efforts to protect human rights, the hostility toward human rights and those who defend them continues to rise. Human Rights Day advocates for everyone to stand up for their rights and those of others' civil, economic, political, and cultural rights. Additionally, the day aims to enlighten us about how our rights are a foundation of sustainable development and peaceful societies. The day also acknowledges the advocates and defenders of human rights worldwide. While the UN holds the Guinness World Record for the world’s most translated document (the UHDR), far too many people are still unaware of their basic rights as human beings.

Why Human Rights Matter

Let’s discuss 10 specific reasons human rights matter.

1. Human rights guarantee that people's basic needs are met.

Everyone must have access to food, water, clothing, and shelter. Each individual has a foundational level of dignity thanks to the inclusion of these in basic human rights. Although millions of people still lack these basic needs, claiming that it is a matter of human rights enables activists and others to work toward ensuring that everyone has access to them.

2. Vulnerable groups are shielded from abuse by human rights.

The tragedies of the Holocaust and World War II greatly influenced the creation of the Declaration of Human Rights. At that time in history, the most defenseless members of society, such as the LGBTQ+ community, people with disabilities, and the Jewish community, were targeted. Instead of overlooking those in society most susceptible to abuse from those in positions of authority, human rights organizations focus on them.

3. Human rights empower individuals to confront societal corruption.

The idea of human rights empowers individuals to speak out when they encounter abuse and corruption. No society is flawless, which is why certain rights, like the freedom to assemble, are so important. The idea of human rights gives people authority and conveys to them that society, including the government and the workplace, owes them a certain amount of decency. They can stand up if they don't get this respect.

4. Human rights promote the right to freedom of speech and expression.

This is related to what you just read, but it goes beyond to say that you should be able to express yourself without worrying about being brutally punished. Additionally, it protects those who desire to argue against particular views represented in their culture and goes both ways. No one should ever feel threatened by their government because of their opinions, even if they hold ideas and ways of speaking that not everyone will enjoy or agree with.

5. People have the freedom to practice their religion or none at all.

Throughout history, there have been numerous instances of religiously motivated violence and tyranny, including the Crusades, the Holocaust, and current acts of terrorism. Human rights allow people to practice their religions and spiritual beliefs in peace and recognize the importance of those beliefs. A human right also includes the freedom not to practice a particular religion or any religion at all.

6. People can love whomever they want.

The significance of this right cannot be underestimated. A fundamental human right is the freedom to decide how one wants to live their romantic life. When you consider nations where women are pushed into marriages they don't want or where LGBTQ+ individuals are repressed and abused, the effects of not guaranteeing this right are obvious.

7. Equal employment possibilities are encouraged by human rights.

People can thrive in their society when they have the freedom to work and earn a living. People experience mistreatment or limited chances if they don't acknowledge that the workplace might be biased or even oppressive. The idea of human rights promotes equality and serves as a guide for how employers should handle employees.

8. Access to education is made possible by human rights.

Societies where poverty is pervasive need education to help break the cycle of poverty. Organizations and governments concerned with human rights provide access to education and supplies. Everyone can obtain education if it is viewed as a right, not only the wealthy few.

9. Human rights protect the environment.

As a result of climate change and its effects on people, there is a growing marriage between human rights and environmentalism. Since humans are a part of the earth and require land, it makes sense that environmental changes impact human beings. As important as the other rights on this list, the rights to clean water, clean air, and clean soil are equally important.

10. Governments can be held liable for their conduct if they violate human rights.

When the UHDR was published, it had two purposes: to set a standard for the future and to make the world recognize that human rights had been seriously violated during World War II. This important document set a definition for human rights. It and other documents are crucial because they call attention to injustice and establish a precedent. With the standards set for what constitutes a human right, governments can be held accountable for their conduct in the case of a human rights violation.

Where to Learn More About Human Rights

If you want to learn more about human rights, you can access free courses on children’s human rights, international human rights laws, international women’s health and human rights, international humanitarian law, defending dignity, and human rights for open societies from Harvard University, UNICEF, or Amnesty International among others. Many of these education providers also offer a completion certificate.

As 2022 comes to a close, let’s do our part to stand up for the rights and dignity of all individuals. Let’s go into 2023 with a mindset of peace, love, happiness, and blessings.

Eustacia English writes the Perspectivecolumn, which examines Diversity, Equity, and Inclusion (DEI) in resume writing and career strategy. She is a 20-year HR and talent acquisition veteran and started Resumes on Demand last year. She also writes on DEI for The Black in HR e-zine. She lives with her husband and two children in Cherry Hill, NJ. Find her online at LinkedIn.com/in/ecampbell05.

What’s Saving My Life This Month? (December 2022)

Administrative Manager — Fri, 09 Dec 2022 21:48:19 GMT

By Amanda Brandon, NCOPE – NRWA Newsletter Editor

I put out a call for member spotlights on Facebook a few weeks ago. Thank you all for your responses! I have 5-6 lined up for the upcoming year.

One of those replies started a fun conversation and a feature for “What’s Saving My Life This Month?”

Claire Davis of Traction Resume shared a video I want to post all over social media and anonymously send to a few clients. Check out a unique way to answer the question, “Why wouldn’t I include 25 years of experience on my resume?”

Watch it here:

New & Renewing Members October 2022

Administrative Manager — Fri, 04 Nov 2022 14:40:14 GMT

Welcome to our new and renewing members for the month of October 2022!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

New Members

Kelly Butler - Start Date Career Services in Beverly Hills, California.
Kimberly Caisse in Westminster, Massachusetts.
Kenneth Lang - My Networking Central in Wayne, New Jersey.
Susan McClanahan in Chapel Hill, North Carolina.
Jeannette McClellan in Norfolk, Virginia.
Zachariah Olsen - CodeWorks, LLC in Boise, Idaho.
Melissa Orpen-Tuz - Vivid Career Services in Cranston, Rhode Island.
Aleksandra Paszkiewicz - Gated Talent in Edinburgh, Other.
Joseph Perez - Seattle Resume (Writing Wolf) in Seattle, Washington.
Sandra Riddles - CareerSource Broward in Fort Lauderdale, Florida.
Lindsay Runion - Ion Career Consulting in Silver Spring, Maryland.
Benjamin Southwell in Singapore.
Jennifer Walker in Pottstown, Pennsylvania.

Renewing Members

Lori Barnes - Applied Technology Group, Inc. in Bakersfield, California.
Bridget Batson - Houston Outplacement in Houston, Texas.
Jeremy Bernstein - West to East Consulting in Lithia, Florida.
Pat Criscito - ProType/ProWrite, Ltd. in Hurdle Mills, North Carolina.
Leonida Andrea Fernandez in Arnold, Maryland.
Laura Fontenot - Masterwork Resumes in Frisco, Texas.
Marlena Gibson - Independent Rehabilitation Services, Inc. in Youngsville, North Carolina.
Nelly Grinfeld - Top of the Stack Resume in Mason, Ohio.
Beate Hait - Resumes Plus in Holliston, Massachusetts.
Erin Kennedy - Professional Resume Services, Inc. in Lapeer, Michigan.
Edward Lawrence - Getstarted LLC in Natick, Massachusetts.
Madelyn Mackie - Activate Your Career Dreams in Oakland.
Dawn Rasmussen- Pathfinder Writing and Career Services LLC in The Dalles, Oregon.
Kim Ribich - Kim Ribich Consulting in Crested Butte, Colorado.
Celine Robichaud - Randstad RiseSmart in Moncton, New Brunswick.
Lisa Tascione in Kennett Square, Pennsylvania.

BOARD BYTES – 3rd Quarter, 2022

Administrative Manager — Fri, 04 Nov 2022 13:39:47 GMT

The third quarter of 2022 brought new educational opportunities to the NRWA. The board voted to offer Resume Writing 101 course as a member benefit to elevate membership value and the quality of work provided by resume writers. RW 101 is a self-paced learning program that delivers practical, ready-to-use resume writing tips to improve your skills, whether you’re a seasoned professional or just starting out in the field. NRWA members can access the course after January 1, 2023.

And then there’s a new class. Kathy Keshemberg, Certification Chair introduced Writing Excellence Foundations, six hours of instructor-led training that begins with how to execute the discovery process and plan the document strategy and culminates with best practices for developing and formatting modern resumes and cover letters. Find out more about this class at https://www.thenrwa.org/Writing-Excellence-Foundations.

The NRWA is excited to announce a partnership with Elizabethtown College which is now setting up a landing page with NRWA information. The NRWA will provide all Elizabethtown students with discounted (membership) pricing for its’ online webinars. (Amount TBD.) Elizabethtown College will provide a 10% tuition discount off the per-credit rate for all School of Graduate and Professional Studies undergraduate and graduate degree program offerings. Courses at the discounted rate are offered through the accelerated adult degree program and do not apply to programs outside of the SGPS. Classes are offered 100% online as well as blended course options at Elizabethtown College.

This fall, Immediate Past President Kathi Fuller and Past President Lorraine Beaman set up a partnership with Council of Supply Chain Management Professionals, offering virtual review resumes through December. Many RWA members volunteered for these reviews.

Strategic planning for the next 3 years has also been a matter of focus for the board in the third quarter. Rob Rosales, President-Elect has been spearheading this initiative and when asked about the future, he sees distinct pillars of focus:

1st Pillar (focus area): Membership – We are a member-driven organization, our members are the foundation. We must address the needs of our diverse membership.

2nd Pillar: Identity – As the industry continues to evolve, so must the NRWA. To keep pace with the ever-changing needs of our members and their clients, we must consider the best option to position the organization within the greater career community. We must strategically meet the needs of our diverse membership so they can meet the needs of their equally diverse clients.

3rd Pillar: Infrastructure – To continue to stay relevant, we must reinvest in infrastructure. In doing so, we will strengthen our ability to deliver value and a quality experience to our membership.

Rob went on to say that since we have 3 member segments that have unique needs: entry-level members, experienced members, and older members who are winding down in their careers / businesses, we have to understand and meet their unique needs. We need more help to do it. As an example, Jean Austin, Education Chair, has revamped the educational programming for 2023 designed specifically to meet the needs of all our constituencies.

The board also welcomed Tanya King Floyd to fill the open position of Partnership Chair. The Partnership Chair promotes strong relationships with existing affiliate members and sponsors to ensure that each receives the benefits and value of their support of the NRWA. The role also identifies and solicits new affiliate members and sponsors and advocates for affiliate members and sponsors to resolve issues and enhance value, in collaboration with other board members and the administrative team.

Member Spotlight: Kelli Thomason, NCOPE

Administrative Manager — Fri, 04 Nov 2022 13:35:00 GMT

By Amanda Brandon, NCOPE, NRWA Newsletter Editor

Editor’s Note: I met Kelli Thomason through a networking conversation on the NRWA Facebook group. She asked about a career coaching certification, and I chimed in with the one I’m working on. We connected via phone, and I got a chance to mentor an HR industry veteran on breaking back into resume writing.

Kelli currently works as the senior director of operations for HireBetter. As the right hand to the CEO, she is in charge of five functional areas of the executive search services provider. She says, “My main objectives are to create order from chaos, keep the train running on time, and put ducks in a row.”

Prior to her recent promotion to senior director, Kelli led recruiting operations for HireBetter. In this role, she championed many technical, professional development, and operational improvements related to sourcing candidates for her company. Before this, she directed her organization's recruitment team and the ATS.

Kelli has run a side gig resume and LinkedIn writing business since 2004, when she left recruiting for the Federal Reserve Bank. At Kelli Thomason Consulting, she elevates career marketing documents to help candidates attract more social views and interviews. She says this element of her career “fills my cup to overflowing.”

At HireBetter, Kelli has made personal branding part of the company culture. “I felt like my organization was not capitalizing on the opportunity to use our team as the face of our brand,” she says. “So, I explored how I could educate myself and my team about personal branding.”

After vetting a couple of competing certification programs and interviewing others about their experiences, Kelli earned her Nationally Recognized Online Profile Expert (NCOPE) certification course this past July.

“My first thoughts were to focus my energies on strictly helping our folks optimize their LinkedIn profiles,” she says. “As I got more into it, I realized how closely connected the resume and online profile are. I decided at this point to jump back into resume writing and joined the NRWA to brush up my skills.”

Kelli has found an “abundance mentality” inside the NRWA as a whole. She finds the webinars, communications, and conversations valuable to her growing practice.

“I was pleasantly surprised to see that the members are very giving in sharing information,” she says. “They are willing to share, and when it’s not something they want to share, they have no problem saying, ‘That’s my secret sauce.’”

Kelli wants her clients to know that the resume and LinkedIn profile are just “tiny pieces” of the career search puzzle. She advises them to make sure they are findable and approachable on LinkedIn.

“People are going to Google your name when they meet you,” she says. “And wouldn’t you want to have your best foot forward with a nicely written, comprehensive narrative that you are driving?”

Kelli is an avid volunteer with work as a Precinct Delegate and Secretary in West Union, SC, and many years as a Band Booster. She has also worked with Onward to Opportunity (O2O) as a Panel Member to field questions for military spouses and service members transitioning to civilian careers.

Kelli graduated with a Bachelor’s Degree in Psychology and Human Resources from Jacksonville University in Jacksonville, FL. Find her online at www.linkedin.com/in/kelli-thomason.

The NCRW Corner: Why Strategy Matters in Resume Writing

Administrative Manager — Fri, 04 Nov 2022 13:33:53 GMT

The NCRW Corner: Why Strategy Matters in Resume Writing

Tips from the NCRW Certification Commission

Editor’s Note: Our Certification Commission team is transitioning this column to a “tips” column. We will feature a preview of essential sections from the NCRW Study Guide for the next several months. Members can access this guide for free at this link.

If you have a question that you want answered by the graders, please email newsletter@thenrwa.org.

A Solid Strategy Makes the Resume!

The foundation of a good resume is a solid strategy, which is why it is the topic of the first chapter of the NCRW Study Guide.

In Section I, we learn the key elements that are important when developing a strategy for presenting your client, including positioning them for their target job, the relevant information to include (or exclude), and keywords.

We want the tone/writing to be appropriate for the client’s communication style, and the design should reflect the industry, occupation, and client.

Finally, think of the resume structure as an “inverted pyramid” – the most compelling qualifications, based on the match between their background and experience and the target position, should be on the top.

We encourage you to open the Study Guide and review Section I – it’s just three pages long but will be a good reminder of why strategy is so important.

And, speaking of foundations, the first module of the new Writing Excellence: Foundations class is all about strategy – learn why this step is vital, the critical information you need, and, most importantly, how to get that from your clients. Included with class instruction are valuable resources/handouts to aid you in info gathering. Click here for details and registration link.

Perspective: Eustacia’s Five-Year-Old Daughter Publishes Her Second Book!

Administrative Manager — Thu, 03 Nov 2022 18:30:33 GMT

Editor’s Note: Due to some unforeseen health circumstances, Eustacia could not complete her Perspective column this month. She’s on the mend, and we’re thankful she’ll return to us next month with a fresh column on how to bring diversity, equity, and inclusion into our career services practices.

Since Eustacia has been a loyal writer for The Watercooler for over a year, I thought it would be fun to showcase a passion project of her 5-year-old protégé – Kennedi! Eustacia and Kennedi are working on their second children’s book!

Kennedi already published Kennedi Meets the Vice President (a kids’ book about Career Day at school) in 2021. Her newest book, Kennedy Goes to Kindergarten, helps boost self-confidence in children experiencing school for the first time. The launch date is December 1, 2022.

Learn more about the dynamic duo’s publishing project at their Amazon Author Page.

New & Renewing Members - September 2022

Administrative Manager — Fri, 07 Oct 2022 10:00:00 GMT

Welcome to our new and renewing members for the month of August 2022!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

New Members

Andrew Arkley - PurpleCV in Kingston, United Kingdom
Huu Arnold in Houston, Texas
Joan Blumenthal in Chicago, Illinois
Dohnia Dorman in Brandon, Florida
Rason Grant in Waukegan, Illinois
Valerie Green in Apex, North Carolina
Nancy Griesemer - College Explorations LLC in Oakton, Virginia
Linda Gurley - McHenry County College in Crystal Lake, Illinois
Kyla Hensley in Temple, Texas
Karen Jackson in Cypress, Texas
Rachel Reeves - Resumes by Rae Queens Village, New York
Doreen Rodo in Sarasota, Florida
Maria Santiago - M. Santiago Group in Indianapolis, Indiana
Debbie Slaughter in Fort Lee, Virginia
La'Ashley Tinsley - RésumAides in Savannah, Georgia
Robin Tucker - Wilson Consulting, LLC in Memphis, Tennessee

Renewing Members

Andrea Adamski - Write for You Resumes in Lee's Summit, Missouri
Amber Barney - Lumen Agents, LLC in East Patchogue, New York
Elaine Basham - The Resume Group in Kansas City, Missouri
Eugena Bellamy-Green in Livermore, Colorado
Rebecca Bosl in Sagamore Hills, Ohio
Carol Camerino - Job Seekers - Looking For The On Ramp in Chester, New Jersey
Christine Chelstrom - MN Job Partners in Minneapolis, Minnesota
Emily Christakis in Long Island City, New York
Paula Christensen - Strategic Career Coaches in Green Bay, Wisconsin
Matilda Cole - CareerBIO, LLC in Littleton, Colorado
Michele Coneys in Whitehouse Station, New Jersey
Fred Coon - Stewart, Cooper & Coon, Inc. in Phoenix, Arizona
Kristen Coria - Resume Innovators in Branford, Connecticut
Kelly Donovan - Kelly Donovan & Associates in Lake Isabella, California
Tara Goodfellow - Athena Consultants in Matthews, North Carolina
Frank Grossman - Resumes that Shine in Philadelphia, Pennsylvania
Jennifer Grunwald - University of Connecticut in Hartford, Connecticut
Tiffany Hardy in Prescott, Arizona
Jeremy Johnson - Opened Door Career Services LLC in Charlotte, North Carolina
Michele (McCann) Kelley - CareerPro, Inc. in Newark, Delaware
Kam Khare - CStarter LLC in Charlottesville, Virginia
Cindy King - King Wordsmith in Berlin, Massachusetts
Peter Lavelle - Rez Builder in Hugo, Minnesota
Darleen McAllan in Arundel, Queensland, Australia
Monica O'Neill - Best Image Career Services, LLC in Algonquin, Illinois
Andres Ricardo in Miami Lakes, Florida
Robert Rosales - EZ Resume Services in Kingsburg, California
Rachel Sirca - Fleet Resumes in Marysville, Ohio
Alison Smith - Radical Resumes, LLC in Birmingham, Alabama
Mindy Thomas - Thomas Career Consulting in Media, Pennsylvania
Paloma Valverde - Paloma Valverde Consulting LLC in Jamaica Plain, Massachusetts
Chelsea Wiltse - Seasoned and Growing LLC in Charlotte, Michigan
Christine Wunderlin - Wunderlin Consulting in Las Vegas, Nevada
Lucie Yeomans - Your Career Ally in Scottsdale, Arizona

The NCRW Corner: Different Degrees of Opinion and Fact

Administrative Manager — Fri, 07 Oct 2022 09:00:00 GMT

By NRWA Certification Commission Member

There clearly are some differing opinions among resume writers as to the “correct” way to include mention of a college degree on a resume or cover letter. On the one hand, what is the “correct” way to write the type of degree on a resume under the heading “Education”? On the other hand, what is the “correct” way to include mention of the degree in a sentence?

When do we include periods, capitalize the degree, insert a comma, or include the word “in?” Finding consistency in the answers to these questions is a challenge!

Education section on a resume:

After scouring the dictionary, Gregg Reference Manual, AP Style Guide, NCRW Study Guide, and various resume-writing books, we are forced to admit that we don’t know if there is a “correct” answer.

If we adhere to the teaching that the degree is a title bestowed upon the recipient, when one graduates from a four-year college, he/she is now a Bachelor¾“of arts” or “of sciences.” If one completes two more years, he/she is a Master. Go a little further and one is a Doctor or Ph.D. So, if following this teaching, when writing the degree on a resume under the Education section, one would write: Bachelor of Arts, Sociology (check how it is written on your college diploma.)

We have seen other variations in format, including inserting the word “in”: Bachelor of Science in Biology; Master of Arts in Psychology. Then, there are those who insist that the word “Degree” should be included: Bachelor of Science Degree in Biology.

In her book Resume Magic, Susan Britton Whitcomb includes the following example: “B.S.; Meaning: Bachelor of Science (or bachelor’s degree); Common Mistakes: Bachelor in Science or Bachelor’s of Science.”

And what about those pesky periods? Is it correct to write BA, BS, MBA or B.A., B.S. or M.B.A.?

Without a definitive answer on what is correct or what is not, we yield to the following recommendation:

Whatever you choose to do, be consistent.

But, when should one capitalize the degree in a sentence? When examining the correct way to handle this in job search correspondence, the answer is definitive and is explained in the Gregg Reference Manual, Section 353:

Do not capitalize degrees used as general terms of classification: a bachelor of arts degree/received his bachelor’s. A master of science degree/working towards a master’s.” However, this same section goes on to say “…do capitalize a degree used after a person’s name: Claire Hurwitz, Doctor of Philosophy.”

Section 644 provides an additional example: “Fred is getting a master’s in international economics.”

Continuing our focus on education, let’s examine how to write honors on a resume.

summa cum laude is “with highest honor.”
magna cum laude is “with great honor.”
cum laude is “with honor.”

Each of these are phrases, not proper nouns. Whether writing the phrase in Latin or English, the same rule applies – write all the words in lowercase. Not sure this is correct? Check a dictionary.

We have often seen them italicized on a resume, in fact, some university style guides suggest italics, but we can’t see any reason for this. Section 287 of the Gregg Reference Manual (GRM) notes the following:

“Once a foreign expression has become established as part of the English language, italics or underlining, is no longer necessary.” The GRM goes on to list 72 common phrases that adhere to this practice.

If you are concerned that the word “cum” shows up on a resume or in job search correspondence, you have two options:

1) Get your mind out of the gutter and present the information correctly;
2) Stick with the English phrase and write “B.S., Geology with highest honor.”

The reality is that many people don’t know the difference between summa cum laude, magna cum laude, and cum laude anyway.

Announcing the 2022 Recognizing Outstanding Achievement in Resumes (ROAR) Winners

Administrative Manager — Fri, 07 Oct 2022 08:00:00 GMT

Announcing the 2022 Recognizing Outstanding Achievement in Resumes (ROAR) Winners: Anne Barnwell, Cathy Lanzalaco, and Marie Plett

The winners of the 8th annual Recognizing Outstanding Achievement in Resumes (ROAR) competition were recently announced at the National Résumé Writers’ Association (NRWA) conference, Unveiling Strategies for Success, September 18–20, 2022.

The NRWA holds this competition annually to recognize top-tier resume-writing talent in the career services industry. Winners of the ROAR competition join an elite circle of resume writers who have been recognized for their technical writing and presentation skills. One winner is selected in each of several categories by a judging panel, consisting of the following NRWA members this year: Kathi Fuller, Lorraine Beaman, Bob Janitz, Arno Markus, and Dr. Cheryl Minnick.

The 2022 ROAR Award winners are:

Anne Barnwell, winner in the Military to Civilian Transition Category.
Cathy Lanzalaco, winner in the Professional Category.
Marie Plett, winner in the Mid-Level Manager, Executive, and Fictional Client categories.

Anne Barnwell, of Keller, TX, got her start in the resume-writing business 30 years ago as a student at Cornell University, where she worked in the career development office. For many years, she honed those skills by helping friends and family members. In 2018, Anne launched The Write Resumes and has earned credentials as a Nationally Certified Resume Writer (NCRW), Certified Professional Resume Writer (CPRW) and Certified Master Resume Writer (CMRW). She writes resumes for clients spanning college students to C-suite executives across various industries. Anne specializes in working with transitioning service members and helping people return to the workforce after a long career break.

Cathy Lanzalaco of Buffalo, NY, owns Inspire Careers, specializing in helping executives and career-minded professionals build careers and land jobs they love in less time than going it alone. She is the creator of the Inspire Careers Student Professional Launch Program™, the only new college graduate success program in the country. With 15+ years of human resources experience, Cathy gives her clients the perspective “from the other side of the desk,” helping them create career marketing materials and stories that align with what recruiters and hiring managers are looking for in a job candidate. In addition to this award, Kathy won a 2018 ROAR award and has been a proud member of the NRWA since 2017.

Marie Plett of Toledo, OH, is an 11-time ROAR Award winner whose passion for resume writing goes back to her childhood. As a 12-year-old, she would often help her recruiter parents by reviewing resumes. She started her business, Aspirations Career Services, Inc., in 2004. A Certified Executive Resume Master, Marie has won more than 30 industry awards for producing best-in-class resumes featuring high-impact content and visually stunning formats. She is widely known throughout the career services industry for her award-winning resumes and generosity in sharing her knowledge as a trainer and mentor of some of the best resume writers in the business. This includes this year’s NRWA conference, where she led an intensive “boot camp” to help fellow resume writers develop the graphic design skills that serve as a foundation for the visually stunning resumes she creates for her own clients.

About The ROAR Competition

Recognizing Outstanding Achievement in Resumes or the “ROAR” competition was first launched in 2015. Contestants submit resumes they have written (and fictionalized to protect job-seeker identity) to be judged by a panel of industry experts, most of whom hold the Nationally Certified Resume Writer (NCRW) credential. Submissions are evaluated based on several criteria, including strategy, style, creativity, positioning, layout, readability, ATS compatibility, branding, keyword optimization, grammar, technical writing skill, and compliance with the NCRW Study Guide and The Gregg Reference Manual. Winners, who are typically announced at the NRWA’s annual conference, receive multiple forms of recognition and a free one-year membership in the association. To learn more about this year’s competition, visit the NRWA website at: www.thenrwa.org/ROAR

Cathy Lanzalaco, of Buffalo, NY, was selected as a winner in the Professional Category of the Recognizing Outstanding Achievement in Résumés (ROAR) competition. She is shown holding a poster of her winning resume submission at the National Résumé Writers’ Association annual conference on Tuesday, September 20, 2022.

Marie Plett, of Toledo, Ohio, was selected as a winner in the Mid-Level Manager, Executive, and Fictional Client categories of the Recognizing Outstanding Achievement in Resumes (ROAR) competition. She is shown with posters of her winning resume submissions at the National Résumé Writers’ Association annual conference on Tuesday, September 20, 2022.

Anne Barnwell, of Keller, Texas, was selected as a winner in the Military to Civilian Transition Category of the Recognizing Outstanding Achievement in Resumes (ROAR) competition, awarded during the National Résumé Writers’ Association annual conference, September 18-20, 2022.

Member Spotlight - October 2022: Ellen Sokolowski

Administrative Manager — Fri, 07 Oct 2022 07:00:00 GMT

By Amanda Brandon, NRWA Newsletter Editor

I met with Ellen Sokolowski in August via Zoom to discuss her role in helping people with disabilities gain access to resume writing help, interview coaching, and job search strategies. We had a lovely conversation, and I learned that I want to be more like Ellen when I grow up. Her mission is evident, and her passion for people is unmistakable.

Ellen is a counselor with the Iowa Vocational Rehabilitation Services and serves a wide range of mostly rural individuals who need a boost in their job search. She equips them with job search support, including resume writing, LinkedIn profiles, and interview coaching.

One of the impressive parts of Ellen’s work is that she works with people who have a range of disabilities – learning, physical, behavioral, and neurodiversity. She and her colleagues help individuals with disabilities obtain and retain employment. They also connect job seekers with companies and agencies that provide paid and unpaid training opportunities.

“It’s gratifying that I work with people who may be at the lowest point of their lives, and I get to see growth and development to the point where they are working and being productive,” Ellen says.

Ellen’s clients run the gamut from high school students to older candidates who need assistance gaining accommodations to either seek employment or maintain a current role. She and her colleagues can assist persons with disabilities in becoming comfortable in explaining their accommodations to an employer; educating employers on reasonable accommodations that may be available and accessibility in the workplace.

Another area of focus for Ellen is working with disabled students transitioning from high school into the professional world.

“We work with many high schools to help students develop their pre-employment transition skills,” Ellen says. “This includes work-based learning, work readiness, career evaluation, and assisting in the college entry process (applications, major selection, and disability accommodations).”

Ellen and her colleagues equip students with a plan for employment that outlines how they will get from high school to their next professional goal, whether it’s a two-year degree, a four-year degree, professional training, or an apprenticeship.

“We can assist with things like tuition, tool and equipment costs, and traditional career services (resumes, interview preparation, etc.),” Ellen says. “A recent addition is helping candidates prepare for video interviews and video resumes.”

In a major effort, Iowa Rehabilitation Services is working with companies to establish apprenticeships for clients, extending beyond the traditional trades such as plumbing and electrical. “We’re seeing apprenticeships in dental hygiene, medical assistance, hospitality, and more,” Ellen says.

I asked Ellen if there was a need to identify disabilities on a resume in case the applicant needed accommodations. She says it’s not best practice to identify a disability on a resume, but more important to showcase quantifiable skills and value to an employer.

“We would not put any reference or recommend that a reference to a disability appear on the resume. “Ellen says. “The best practice would be to assist the person with a disability to address this in an interview setting.”

Covering gaps in a resume is another way Ellen and her colleagues equip candidates. She says that a skills-based resume is often the best remedy for this. “We can show that the candidate acquired them versus sharing a chronological work history,” she says.

For interview preparation, Ellen suggests that candidates keep accommodations part of the conversation. She says they work with candidates to identify if they can do the essential functions in the job description. If they need an accommodation, she recommends they discuss how the employer can help them meet that need.

“It may be beneficial for the candidate to educate the prospective employer about the need through conversation,” she says. “They may find a different way of performing a task that works for them, but the task is still completed.

“For example, if a candidate is in a meeting that requires notetaking, they can use a device like the Echo Smartpen to record the notes and get a transcript instead of laboring to get the notes on paper.”

Ellen and her team can equip employers to handle these accommodations through the onboarding and orientation process so that it becomes part of the role.

I learned that many common standards in the workplace often started as disability accommodations. For instance, ergonomic office chairs can be considered an assist for someone with a back injury. A standing desk can help with multiple struggles, such as attention and physical impairments.

“Small changes to the office environment can make a person productive and feel included and supported,” Ellen says. “Inclusivity is something that individuals with disabilities can identify with; I think employers want to make their workplaces more inclusive. This is one way for them to do it.”

Educating employers on individual differences has been a success factor for Ellen and her colleagues. For instance, one counselor established a relationship with Winnebago, and now they place neurodiverse candidates in their production roles. The counselor identified that many of her clients have excellent attention to detail when reading blueprints and constructing complex equipment. This skill set is an advantage to a camper manufacturer.

“I think it’s a matter of finding strengths in a neurodiverse population,” Ellen says. “And changing the interview process – a traditional interview process may not benefit that [neurodiverse] individual. Give them a problem to solve, and you’ll see how well they solve problems and how creative they are.”

Ellen says that’s a piece of her role – to educate employers on how they can change a few things to build a diverse and inclusive hiring process.

Ellen joined the NRWA because she attended one of our webinars. She said she loved the educational side of our mission and wants to continue growing in resume writing skills.

Ellen Sokolowski, MS, CRC, is an advocate for the disabled and neurodiverse, which shows in her dedication to forwarding this cause. She has served as the president and in several other board positions with The National Rehabilitation Association. She’s also received three awards for her dedication to service: the Yvonne Johnson Leadership Award (National Rehabilitation Association), Max T. Prince Meritorious Service Award (National Rehabilitation Association), and the Gerry Byers Memorial Award (Iowa Rehabilitation Association). Ellen holds a Master’s degree in Counseling and Personnel Service from Drake University and is a Certified Rehabilitation Counselor. Learn more about Ellen’s work at IVRS.Iowa.Gov and find her online at LinkedIn.com/in/ellensokolowski.

Perspective: Disability, Part of the Equity Equation

Administrative Manager — Fri, 07 Oct 2022 06:00:00 GMT

By Eustacia A. English, NRWA DEI Columnist

This year, the theme for National Disability Employment Awareness Month (NDEAM) is Disability: Part of the Equity Equation. This topic brings me joy on a personal and professional level. In September, I started a new role as the Senior Director, Global Recruiting & DEI for an organization whose mission is to ensure accessibility to technology for people who are disabled. As I started the mandatory company training, I thought it would be significant to share my findings and thoughts with the NRWA community.

A disability does not necessarily mean a personal health condition but rather a mismatch between a person’s abilities and their environment. I was eager to learn about different types of disabilities and how we, as an organization, can accommodate or interact with our colleagues with disabilities.

Visual disabilities: I never considered that there are different types of visual disabilities, such as long-sightedness, blindness, color blindness, and low vision. A study published by the Journal of Usability Studies found that only 28% of blind users could successfully complete an online job application due to the processes designed without accessibility in mind. When coded correctly, screen readers announce content to users with vision disabilities.

Motor/mobility disabilities: These types of disabilities go beyond the use of hands and arms to other muscular or skeletal conditions. If users cannot use a mouse, they need technology such as speech-to-text software, mouth sticks, eye trackers, and voice recognition software.

Hearing impairments/deafness: If our hearing-impaired colleagues don’t have a way to interact with audio files, they will miss out on a lot of content.

Cognitive & learning disabilities: Not all disabilities are physical. Learning and cognitive disabilities can have unique challenges in the workplace. Some standard accessibility adjustments to accommodate this group include allowing extra time to review content, presenting content in multiple formats, and enabling speech-to-text input.

Invisible disabilities: There are invisible disabilities such as reading, auditory processing, visual-spatial processing, processing speed, memory, attention, and executive functioning.

Temporary/sporadic disabilities: People can experience temporary situations that affect their mobility and work. I am an example of this when I suffer from sciatic nerve pain in my lower back and physically cannot move for a period of time.

Now, let’s discuss some tips that everyone can do to make the workplace inclusive for people with disabilities.

1. Language: How we talk about people with disabilities is subjective. It’s recommended to start with “person-first language” and say a “person with a disability” instead of “disabled person.”

2. Readability: Write in plain language with visual cues to ensure everyone can understand the message.

3. Wheelchair Users: Don’t lean or reach over someone who uses a wheelchair, and don’t touch a person’s wheelchair without asking first.

4. Vision Disabilities: Introduce yourself as you initially approach a blind person. When in a food line, don’t make it awkward. Ask them if you can help with their plate. However, if they say no, be okay with that. Not everyone is going to accept your help. At events, have digital copies of presentations available. And during presentations or meetings, describe the things you’re talking about on the slides.

5. Inclusive Outings: When planning functions with colleagues, ensure they’re inclusive of everyone. It’s important not to put any people in a position to feel excluded.

Please note, this is a short list of many recommendations. Some of these things I was aware of but some I was not. I encourage you to do additional research to learn more about what you can do to assist your colleagues with disabilities.

My biggest takeaway is to simply be polite and ask questions instead of making assumptions. Going forward, I will do my best to use the best practices I learned to support colleagues. As always, I wish you all continued peace, love, happiness, and blessings.

National Disability Employment Awareness Month Resources

Administrative Manager — Fri, 07 Oct 2022 05:00:00 GMT

31 days of National Disability Employment Awareness Activities: This Department of Labor guide offers multiple at-work ideas for increasing disability employment awareness and support.
Learn more about the Disability Inclusion Index: This is a benchmark tool that helps companies build a roadmap of measurable, tangible actions that they can take to achieve disability inclusion and equality. Each company receives a score on a scale of zero to 100, with those earning 80 and above recognized as a “Best Place to Work for Disability Inclusion.”
National Library Service for the Blind and Print Disabled List: The Library of Congress shares a list of organizations that provide information on a range of issues related to recruiting, hiring, training, and retaining employees with disabilities.
National Disability Rights Network: This network gives you access to local and national sources for disability support, services, and legal resources.
American Association of People with Disabilities Career Center: This is a resource for persons with disabilities to research companies and jobs with companies that value diversity and inclusion.

New & Renewing Members - August 2022

Administrative Manager — Tue, 06 Sep 2022 08:00:00 GMT

Welcome to our new and renewing members for the month of August 2022!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

NEW MEMBERS

Whitney Alvarez in Austin, TX
Traci Beighle - University of Montana in Missoula, MT
Keniesha Fields in Mobile, AL
Cassandra Hatcher - Career Confidence in Howard, CO
Erika Klics in Van Nuys, CA
Debra Manente - Western Connecticut State University in Danbury, CT
Chelsea McMillan - Sweeter Knowledge Consulting LLC in Albany, GA
Kari Michael in Lebanon, TN
Kiri Rawson in Lexington, SC
Kathleen Ruxton in Derwood, MD
Daniel Scotton - Equus Workforce Solutions in Medford, OR
Stacy Ulery - University of Montana in Missoula, MT
Vee Vo - Portland Community College in Portland, OR
Amy Britta Watt - Career Marketing Centre in Orillia, Contario, Canada

RENEWING MEMBERS

Cathy Alfandre in Easton, CT
Maria Barroso in Coral Gables, FL
Brenda Bernstein The Essay Expert LLC in New Haven, CT
Denisha Bonds - Career and Résumé Designs in Port St. Lucie, FL
Kathleen Brogan -Brogan Communications in Minneapolis, MN
Dawn Bugni - The Write Solution in Atkinson, NC
Melissa Carvalho in Kenilworth, NJ
Michelle Dumas - Distinctive Career Services, LLC in Sanbornville, NH
Cliff Eischen - Eischen's Professional Resume Service in Fresno, CA
Jennifer Fishberg - Career Karma Resume Development & Career Services in Highland Park, NJ
Joyce Harold - Resumes By Joyce in Norcross, GA
Devian Harris in Columbus, MS
Beverly Hendley in Mobile, AL
Julia Holian - Holian Associates in Walnut Creek, CA
Kelly Hood in Dallas, TX
Camille Jackson - ResumeSpice in Houston, TX
Laura Krueger - ELK Solutions in Fulshear, TX
Terry Leja in Chicago, IL
Dianne Millsap - Di4Resume® in Oceanside, CA
Thomas Munoz in Honolulu, HI
Kenna Murison in Sandwich, IL
Ruth Pankratz - Gabby Communications in Fort Collins, CO
Erica Reckamp - Job Search Like a Pro in Crystal Lake, IL
Jennifer Reule Precision Writing Services LLC in Orlando, FL
Rosalinde Rosado - URLaunchpad in Wellington, FL
Christina Scott in San Francisco, CA
Brenda Smith - Resume & Career Services in Baltimore, MD
Daphne Valcin - Daphne Valcin Coaching in Atlanta, GA
Jennifer Wegman in Fleetwood, PA
Adam Zajac - James Drury Partners in Park Ridge, IL

The NCRW Corner: How to Help Your Clients with References

Administrative Manager — Tue, 06 Sep 2022 07:00:00 GMT

Tips from the NCRW Certification Commission

Editor’s Note: Our Certification Commission team is transitioning this column to a “tips” column. We’ll share an actionable item from them and feature articles when they have big news to share. If you have a question that you want answered by the graders, please email newsletter@thenrwa.org.

Is your client looking for support in creating a reference page? Here are some actionable tips on how to do this and advice on how to find quality references.

1. Create a reference page with the same heading you used for the resume and cover letter.

2. Include 3-5 business references with the contact information preferred by the reference. For example, they may not want to receive a phone call at work, so only include their cell number.

3. Make sure your clients know that they need references who know them well and can speak highly of their strengths. We suggest supervisors, colleagues, or coworkers. If they cannot find anyone from a previous company, here’s a list of potential contacts:

Executives from other areas of the company
Fellow members of a board, committee, or taskforce
People who worked for your client
Project team members
Strategic partners
Vendors
Mentors
Community leaders

4. There must be a direct correlation between the references and the resume. If your client lacks business references, have them select credible friends. Try to choose people who are accustomed to serving as references.

5. After your client has asked contacts if they will serve as a reference, be sure they share a copy of the resume. Your client wants the reference to be clear on their job duties and accomplishments to avoid miscommunication when someone from HR calls.

6. On the reference page, it’s crucial to include an explanation of how the reference knows your client. Names without a link to the resume are meaningless. The HR representative usually checks references in the order they appear on the resume, so put the best reference first.

Member Spotlight - September 2022: Three Members of the DEI Committee

Administrative Manager — Tue, 06 Sep 2022 06:00:00 GMT

By Amanda Brandon, NCOPE, NRWA Newsletter Editor

The NRWA DEI Committee has been meeting to bring a real focus on diversity, equity, and inclusion to the organization. We are planning many communication strategies for the coming year. I thought we’d start with who contributes to this amazing team. Also, if you want to join the DEI Committee, please contact Kathi Fuller.

KRISTEN SCHMIDT, NCOPE, NRWA MARKETING CHAIR

Why did you join the NRWA DEI committee?

As NRWA marketing chair, I’m deeply invested in ensuring the organization speaks clearly and candidly about diversity, equity, and inclusion. I also care deeply about advocating for and empowering our members and, by proxy, their clients to be proudly and confidently themselves without fear or worry.

What is your personal commitment to DEI in your role, business, and membership?

I am transparent with clients about my commitment to diversity, equity, and inclusion and to eliminating words that have racist, sexist, ableist, or otherwise oppressive or exploitative history. I recently completed a 12-credit-hour Diversity, Equity, and Inclusion certificate at The Ohio State University. I’m also pursuing advanced coursework in sociology (social stratification) and comparative studies (intersectionality) to enrich my consulting practice.

Where do you want to see the organization expand on DEI?

Let’s talk about it more! The hard stuff, not just the holidays or the months of recognition. Representation is important. I believe that fervently. We are having conversations about DEI (and the lack of it!) in the workplace with our clients. We owe it to our members to prepare them for these conversations and empower them to respond with empathy and action. Our clients face discrimination for so many reasons and so many types of status. We should be prepared to engage meaningfully in those conversations, even if to point them to more informed resources.

What is your biggest challenge in DEI – i.e., communication, buy-in, etc.?

I think it’s easy for DEI to become just another tagline or phrase, to become defanged. But it’s a radical idea, and it should remain radical! Diversity, equity, and inclusion means being actively anti-racist, anti-ableist, anti-exclusionary, and anti-oppression all the time. It means calling bull when you see it—which is constantly—and trying to move entire systems to change.

How do you think our members can benefit from the work of this committee?

Conversations about diversity benefit from diversity of all dimensions. The theory of intersectionality tells us we have much more in common than we do in opposition, even while we remain so very different from one another. We can come together in common experiences, even if they are perpendicular, not parallel. This breeds empathy, and I believe empathy breeds community. Call me hopeful!

Kristen Schmidt, NCOPE, has been a member of the NRWA since February 2021. She is the marketing chair and contributes to multiple committees as needed. In 2021, Kristen, a former magazine and newspaper editor, founded Wordschmidt Consulting, an editing, writing, and personal branding studio in Columbus, Ohio. Find her online at LinkedIn.com/in/kristen-schmidt.

KATHI FULLER, NCRW & NRWA PAST-PRESIDENT

1. Why did you join the NRWA DEI committee?

As a member of the NRWA Board of Directors that voted to establish the DEI Committee, I want to ensure that our organization’s leadership is doing all we can to create a diverse, equitable, and inclusive environment for all.

2. What is your personal commitment to DEI in your role, business, and membership?

In my NRWA board role, I strive to keep DEI issues on the radar screen across all functional areas of the organization – membership, marketing/communications, education, conference, and more. I have served as the leader of the DEI Committee this year, identifying key issues, setting the agenda for our meetings, facilitating committee discussions, and playing a key role in developing our DEI mission statement, web pages, and other initiatives.

In my business, I seek to understand the challenges that job-seeking clients from marginalized communities face, helping them navigate the complexities of the job search and hiring process to foster their success. I help other clients stay attuned to an increasingly DEI-aware workplace culture, helping them develop the knowledge and skills that prospective employers are seeking in new hires, assisting them with crafting DEI statements, and preparing for interview questions about their track record of contributions to DEI.

3. Where do you want to see the organization expand on DEI?

I’d like to see a more formal board role focused on DEI issues, ideally filled by a DEI-trained and certified member. I took on my position on the DEI Committee while serving as President-Elect and Ethics Chair of the NRWA Board and have continued to be engaged as President and now Past-President.

A dedicated DEI board role would go a long way to demonstrate the NRWA board’s deep commitment to this work while enabling more consistent and impactful DEI efforts. Education/training for our leaders and members on DEI issues should also be a priority for the NRWA.

4. What is your biggest challenge in DEI - i.e. communication, buy-in, etc.?

I think our greatest challenge is member engagement and bandwidth. We have a very dedicated – but small – core group of members who contribute their time, energy, and expertise to the organization. However, we need more people to get involved for the organization to grow and thrive. This is the case across many facets of the NRWA, but particularly the DEI Committee – a new initiative that has not yet gained the traction that other committees/volunteer opportunities have developed over the years. We welcome ideas, insights, and active involvement from all NRWA members who care about this work. Formal training isn’t required (although it would be appreciated). We just need individuals who are passionate about these issues and want to make a difference. We are all learning together.

5. How do you think our members can benefit from the work of this committee?

As members of the organization, we need education – the opportunity to learn more about DEI issues and topics for our clients’ benefit. They look to us to understand the importance of DEI in the hiring process and workplace. As volunteers, we need the ability to demonstrate our passion and leadership in this increasingly important area.

Kathi Fuller, NCRW, has been a member of the NRWA since 2015 and has served on the Board of Directors since 2017. A Nationally Certified Resume Writer, Kathi provides resume writing, LinkedIn profile (and company page) development, personal branding, career marketing, and other consulting services to clients in the US and abroad. Living in northwestern Vermont, just a few minutes from the Canadian border, Kathi enjoys alpine and Nordic skiing, kayaking, hiking, birdwatching, gardening, and other outdoor pursuits, as well as volunteering and supporting civic and charitable causes in her community. Connect with Kathi online at LinkedIn.com/in/kathifuller.

ROB ROSALES, NCRW, NCOPE, NRWA PRESIDENT-ELECT

1. Why did you join the NRWA DEI committee?

I joined the DEI committee to actively support DEI initiatives across the NRWA to raise awareness and understanding of the uniqueness of us all.

2. What is your personal commitment to DEI in your role, business, and membership?

I am committed to working to build and sustain an equitable and inclusive environment where cultural diversity is welcomed and valued.

3. Where do you want to see the organization expand on DEI?

The NRWA needs training on DEI topics as a first step. However, we must expand beyond traditional tactics to create a culture of equality and participation.

4. What is your biggest challenge in DEI - i.e., communication, buy-in, etc.?

While we face many challenges, I feel like our biggest challenge is enlisting the active support to drive our forward progress. As a volunteer-run organization, we rely on member volunteers with technical expertise who are willing to step up and contribute their time and expertise.

5. How do you think our members can benefit from the work of this committee?

For me, it starts with the saying, “Together, Everyone Achieves More.” Everyone can benefit from an engaged membership filled with active collaboration, members sharing unique perspectives, and respect and support for one another's individual needs. This will go a long way to helping each member reach their full potential, creating a better future for themselves, their families, and their customers.

Rob Rosales, NCRW, NCOPE, CDCC, has been a member of the NRWA since 2015 and has served on the Board of Directors since 2018. He provides resume writing, job search strategies, career marketing, and career transition coaching to clients nationwide, from college graduates to senior-level professionals, through his career services firm, EZ Resume Services, based in Kingsburg, CA. Find him online at LinkedIn.com/in/1robertrosales.

Perspective: Hispanic Heritage Month

Administrative Manager — Tue, 06 Sep 2022 05:00:00 GMT

By Eustacia A. English, NRWA DEI Columnist

It’s hard to believe that summer is almost over, and the fall season is approaching. In the U.S., September 15 through October 15 is recognized as National Hispanic Heritage Month.

The histories, cultures, and accomplishments of American citizens whose ancestors immigrated from Spain, Mexico, the Caribbean, and Central and South America are honored throughout this month.

Commemorative months are essential to HR professionals and organizations because they allow us to celebrate diversity and demonstrate our commitment to diversity, equity, and inclusion in our workplaces.

Leaders can assist their organizations in celebrating Hispanic Heritage Month and establishing fair career paths for people of color this month and every year around this time. The list below includes some tips and suggestions.

1.      Act as a mentor. According to research, bias frequently affects how we perceive mentoring. It's crucial to maintain awareness of workplace bias through ongoing training. Technology can also be a benefit in this situation. Colleagues can develop stronger bonds by using a learning and performance management protocol that enables mentors and mentees to interact based on responsibilities and skills. As leaders who frequently design mentoring programs, we should check our procedures for unconscious bias. For instance, before launching a mentorship program, organizations can pilot the program with their diversity, equity, inclusion, and belonging team or employee resource groups to get meaningful input and suggestions.

Commemorative occasions like Hispanic Heritage Month offer an additional chance at work to assess if we have meaningful ties of mentorship, allyship, or sponsorship with colleagues of color. Today’s employees want to interact with, share with, and learn from coworkers from various backgrounds and career stages. These kinds of partnerships need to be actively encouraged and supported by businesses.

2.      We should rejoice together (in-person or virtually). Planning company-wide celebrations of significant milestones has historically been simple to do. In a post-Covid world, organizations should continue to observe these types of events both in-person and virtually. Hosting virtual celebrations with a representative from the Hispanic community is an opportunity for organizations to encourage learning and community involvement.

At my organization, we have celebrated by spotlighting our Hispanic team members. Organizations should also consider external partnerships such as the local Hispanic Chamber of Commerce and similar organizations to strengthen their community ties.

3.      Let's address pay equity. The Economic Policy Institute says that more needs to be done to achieve equitable pay in the United States. Organizations should ensure that they regularly assess their pay equity policies and that they act to address any uncovered inequities. To identify further potential sources of pay discrepancy, rules, and procedures for hiring and recruitment should be examined.

It's crucial to set up and carry out frequent pay equity audits. Ensuring the organization's pay equity policy is covered in continuous training and communication is also crucial. Working toward pay parity at work requires involving hiring managers in the solution by educating them on aspects of the recruiting and hiring procedures that can result in pay discrepancy.

This month, as organizations take the time to celebrate their diverse workforce and commemorate Hispanic Heritage Month, they can make meaningful steps toward building a workplace where employees are valued and can thrive.

As always, wishing you all continued peace, love, happiness, and blessings.

New & Renewing Members - July 2022

Administrative Manager — Fri, 05 Aug 2022 09:00:00 GMT

Welcome to our new and renewing members for the month of July 2022!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

NEW MEMBERS

Salam Akhnoukh - Elevate Career Services in Erskine Park, New South Wales, Australia
Brittney Ambrose in Mobile, Alabama
Jaswin Banks in Flowery Branch, Georgia
Christopher Barnes - University of South Alabama Career Services in Mobile, Alabama
Tomeika Bennett - Greenville Technical College in Greenville, South Carolina
Kenyetta Choice-Ellis - Greenville Technical College in Greenville, South Carolina
Raul Delgado III - Carolina Resume in Summerville, South Carolina
Christopher Erle - Chris Twist in North Las Vegas, Nevada
Lori Gastin - Kenyon Colleg in Gambier, Ohio
Allyson Glover in Irving, Texas
Christel Grissett in Charlotte, North Carolina
Ruth Hurtado in Germantown, Maryland
Johari Leaks in Richmond, California
Ileka Leaks in Greenville Technical College in Greenville, South Carolina
Lori Norris - Get Results Career Services in Glendale, Arizona
Hannah Oswalt - University of South Alabama in Mobile, Alabama
Melanie Shorts - M Resumes and Career Consulting, LLC in Washington, D.C.
Kristin Vinson Wright - Tarrant County College - Trinity River Campus in Fort Worth, Texas
Natalie Weston - University of South Alabama - Career Services in Mobile, Alabama
JaHanna Wilson - JW Custom Writing Services LLC in Southfield, Michigan

RENEWING MEMBERS

Teegan Bartos - Jolt Your Career in Schaumburg, Illinois
Kara D. Bell - Kara D. Bell Careers in Austin, Texas
August Cohen - GetHiredStayHired® in Myrtle Beach, South Carolina
Catharine Craig in Lamoni, Iowa
Lisa Dupras - Elev8 Career Coaching in Lanoka Harbor, New Jersey
Cherise Elliott - C. Elliott Resume Writing in Powder Springs, Georgia
Eustacia English in Cherry Hill, New Jersey
Robyn Feldberg - Abundant Success Coach in Little Elm, Texas
Nadine Franz - APEX Career Services, LLC in Overland Park, Kansas
Cathleen Garner in Pearland, Texas
Katie Gaskill in Elgin, Illinois
Wendy Gelberg - JVS in Boston, Massachusetts
Nancy Grant - Regional Career & Employment Services in Canandaigua, New York
Fred Hairston - National Able Network in Oak Park, Illinois
Rachel Horan - Career Cultivation LLC in Clayton, Missouri
Emily Kapit - ReFresh Your Step in Miami, Florida
Laurel A. Kashinn - Write Stuff Resources, LLC in Cedarburg, Wisconsin
Ginger Korljan - Take Charge Coaching in Phoenix, Arizona
Scott Kraun - Scott Kraun Healthcare Consulting, LLC in Atlanta, Georgia
Heather Papovich - Resume Kitchen in Baraboo, Wisconsin
Annette Richmond - career intelligence Resume Writing and Personal Branding in Norwalk, Connecticut
Paula Scott Gross in Philadelphia, Pennsylvania
Laura Spawn - Virtual Vocations, Inc. in Eugene, Oregon
Meredith Tseu - MLT Career Services LLC in Ellicott City, Maryland
Stacy Valancy - Next Level Career Coach in Miami, Florida
Sarah Vallieu in Tukwila, Washington
Vivian VanLier - Advantage Resume & Career Services in Los Angeles, California
Rosa Elizabeth Vargas - Career Steering in Maitland, Florida
Kara Varner - A Platinum Resume in Colorado Springs, Colorado
Towanda Wall-Palmer - Coach for New Life LLC in New York, New York
Stephanie Walsh - ARES HR Services in Fort Walton Beach, Florida
Linda Woodard - LDW Group LLC in Jacksonville, Florida
Christine Wunderlin - Wunderlin Consulting in Las Vegas, Nevada

Member Spotlight August 2022 – Cathy Lanzalaco, Inspire Careers

Administrative Manager — Fri, 05 Aug 2022 07:00:00 GMT

By Anne Anderson, NRWA Staff Writer

Cathy Lanzalaco came to resume writing after enjoying two successful careers, first as a registered nurse, and then as an HR leader for 18 years. When the company she worked for closed, she helped employees transition into other jobs and was herself the recipient of outplacement services.

She realized this was the work she wanted to be doing and started her business in 2017. She offers resume and cover letter writing, interview preparation, career development, executive coaching, public speaking, and brand consulting. She has also developed a program to help new college graduates launch their careers.

She began doing contract work for Beth Stefani, whose business was Inspire Careers (Beth is familiar to many NRWA members). Cathy was selected as Beth’s successor to carry on the legacy of the business before Beth passed away. Cathy is proud of its evolution during her tenure, crediting her time working with Beth as key to her success now.

Cathy reminds us that you never know where the opportunities will come from. She has found that buying an existing business was a great way to boost visibility and credibility. She’s been able to make it her own, applying her individual style to put her personal stamp on the business.

The NRWA is the first organization Cathy joined when she started her business – and she quickly became a ROAR winner!

She says, “The NRWA made a massive difference in my career and my business. The NRWA is such a crucial organization for our industry that really helps support new writers, coaches, and business owners, as well as more experienced ones. There’s something for everyone.” Cathy recently led a webinar on writing C-suite resumes (July 15). She has found many resume writers are skittish about writing for these clients and she has expertise to share, hoping to open this niche for her colleagues.

Cathy is interested in the Experienced Business Owners board position as a way of giving back to the organization that has given her so much. She enjoys being part of the community and appreciates its collegial nature. A frequent speaker, she loves to deliver webinars and participate in Ask the Experts.

She hopes to be able to support the newer folks coming into the NRWA. Cathy has made her business very successful, is eager to help others master the business side of things, and is a frequent coach for NRWA new business owners.

When she is not traveling or enjoying time with her three adult children, Cathy is home in beautiful Buffalo, NY. Contact her at cathy@inspirecareers.com or LinkedIn.com/in/cathylanzalaco.

Anne Anderson is an HR Manager at Charter Spectrum and a professional resume writer. She has been a member of NRWA since 2013. Find Anne online at LinkedIn.com.

The NCRW Corner: Interested in Earning Your NCRW?

Administrative Manager — Fri, 05 Aug 2022 07:00:00 GMT

By Kathy Keshemberg, NCRW, NCOPE – NRWA Certification Commission Grader

Are you interested in earning your NCRW? There are many ways to prepare for the NCRW process and attending the NRWA conference is one of the best. Here’s why:

1. Earn 10 CEUs. The first step on the path to the NCRW is to earn 10 CEUs and attending the conference will provide you with what you need.

2. You Be the Grader. This is a scheduled session at the conference where I’ll provide participants with a fictitious profile, a written resume, and the test grading form. In small groups, you’ll review the document and grade that test sample just like our graders do. This exercise will give you great insight into what we’ll be looking for with your test submission.

3. Network with other NCRWs. You’ll have an opportunity to meet NCRWs and ask them your questions. How did they prepare? What steps did they find challenging? What advice do they have for you? What has earning the credential done for them and their business?

Having attended dozens of professional conferences over the past three decades, to me, the sessions, while valuable, aren’t the most important aspect of the event. Networking with my peers is where I find the most value. Meeting other writers and career service professionals during breaks, at a lunch table, at dinner gatherings, or even on a shuttle from the airport, is so beneficial.

Personally, I’ve met lifelong friends at conferences. I’ve learned pricing strategies, marketing ideas, general business operational processes, difficult client tactics, and so much more.

In our “regular” lives, our friends and family don’t always understand what we do or the challenges we face. Our fellow resume writers do, however, and it’s a blessing to be able to call on them when we need to vent or ask a question. To me, this is the single best reason to attend an in-person conference. I hope to meet many of you in New Orleans!

Kathy began volunteering with the NRWA as a member of the initial board of directors and continued contributing in various capacities, culminating with accepting the role of Certification Chair in January 2021. For three-plus decades, she has operated A Career Advantage in Appleton, WI. Find her online at LinkedIn.com/in/kathykeshemberg.

Perspective: Why Belonging Matters in DEI

Administrative Manager — Fri, 05 Aug 2022 06:00:00 GMT

By Eustacia A. English, NRWA DEI Columnist

What is belonging? Being a part of a group or place gives one the sense of security and support that comes with acceptance, inclusion, and identity. This is belonging. It is the motivation to establish and maintain meaningful, long-lasting relationships with people.

These connections can be made with the organization you work for and its principles, as well as the actual work itself. Everyone wants to work in a place where they feel like they belong, and the first step in building an inclusive atmosphere is to educate ourselves and have discussions with others. To fully participate in the discussion about diversity, inclusion, and belonging, organizations should make an effort to understand the value of listening, understanding, and learning from others.

Most businesses actively aim toward having a diverse workforce, but many now try to ensure that all workers feel welcome at work. The essential element of inclusion is belonging. When workers feel fully included, they believe that the organization values them as people and allows them to be themselves. Employee well-being is enhanced, and ultimately, corporate performance is improved.

Fostering a sense of belonging offers leaders a valuable opportunity to reassess their goals and strategies for inclusion. “Do employees feel completely welcomed as members of the workplace?” is a question that leaders should consider.

If not, activities for diversity, equity, inclusion, and belonging need improvement. Greater on-the-job effort and good employee performance result from fostering a sense of belonging in the workplace. To create a sense of community, organizations should eliminate alienation, involve everyone, and show that they care through rewards and meaningful projects.

Let's talk about ways to foster a sense of community and accomplish DEI objectives:

Eliminate the feeling of being an outsider in the workplace: Despite improvements in DEI, many employees still experience this feeling, which leads them to further repress the aspects of themselves that set them apart from their coworkers. When an employee feels unwelcomed, it’s psychologically upsetting. This detrimental experience interferes with their concentration and performance. There shouldn't be a "one size fits all" office. However, the majority are still "one size fits some" with the assumption that everyone else will get on board.
Create a work environment where uniqueness is acknowledged and valued. Show consideration for each employee and offer many chances for check-ins. One is less likely to feel alienated at work if there is trust, understanding, and support.
Bring everyone on board. According to research, employees may believe that their

company isn't providing them with enough information about how to advance inclusiveness in their regular job. Make everyone accountable for attaining DEI goals on a daily basis to more effectively convey genuine support of belonging.

4. Encourage employees to value what each person can contribute. Show your team that you care about them, fight for their rights, and invest in their futures. Include employee feedback in organizational values to empower people and demonstrate their significance in creating an inclusive workplace.
5. Show that you care by offering perks. Offering advantages that apply to all demographic groups, such as flexible work hours and mental wellness programs, shows employees that you are concerned about their individual needs and expectations at work and outside of it. Such expressions of gratitude fuel a sense of belonging.

Although there is still much to learn about how belonging affects people at work, adding belonging into any diversity and inclusion strategy holds enormous promise. Exclusion usually happens accidentally if people don't make a conscious effort to be inclusive. Even unintended exclusion might damage employees’ feelings of community. It is up to all of us to ensure that we are cultivating a sense of inclusion and belonging as part of our diversity programs.

As always, I send you all my best wishes for continued peace, love, joy, and blessings.

Marketing Smarts: Grow Your Business by Attending the NRWA Conference

Administrative Manager — Fri, 05 Aug 2022 05:00:00 GMT

By Ruth Sternberg, NRWA Staff Writer

The 2022 NRWA professional gathering is finally in person after two years of virtual, and many of us are excited to see each other again or meet for the first time.

This time, if you have not heard, it’s September 18-20 in New Orleans. It’s our 25^th anniversary, too! We’ve come a long way and have a lot to celebrate as North America’s only truly nonprofit, member-run professional organization for career services professionals.

More importantly, YOU have something to celebrate! You have been working hard on your business and attending the NRWA conference is a gift you can give yourself to help you move forward successfully and effectively. The NRWA’s goal is to keep ramping up the training for our members so that we can continue providing excellent service and guidance for our clients while growing our businesses.

This is why you pay your annual membership fee.

Here are a bunch of reasons why you should consider attending the conference:

The Knowledge and the Growth

“I learn so much—the latest and greatest with regards to resumes, LinkedIn, and running my business,” said Sara Timm, NRWA president and owner of DFW Resume. “Plus, I earn enough CEUs to certify and remain certified.”

Ellen Steverson, owner of StartingBlock Career Services and creator of the NRWA’s business development course, points to the conference as a catalyst for meaningful action.

“Action kills fears,” she says. “Attending the NRWA's conference is the perfect action that will minimize or eliminate any fears you may have about being successful as a writer, business owner, or entrepreneur. There will be so many opportunities to learn and grow, not only from the workshops and speakers, but from other attendees. You will be energized and motivated upon returning for a successful year ahead!”

This year’s meeting features some unique subject matter experts. Creativity is a major theme this year. And who doesn’t need a dose of that after the last two years?

Check out our keynotes:

Amma Marfo is a writer who loves to talk about integrating leadership, group dynamics, and creativity, and how you can infuse your work and life with your values in new and exciting ways.

Mason Gates is passionate about using data to improve the hiring process. He works for Indeed as a Recruitment Evangelist and will talk to us about trends, algorithms, and more, so we can stay on the cutting edge of the career industry.

Other sessions, conducted by our members, will help you improve your close rate, strengthen your business processes, sharpen your writing, and honor your clients’ diversity.

When you attend, Ellen advises: “Spend a few moments each day to write a few action-specific tasks or SMART goals to accomplish upon returning home so you can implement the most important things you learned.

“Remember not everything you learn will align with your business model or goals, so focus on your mission and implementing what works for you best. Conferences can be packed with great info, but you want to return and use the knowledge you gained to help you, your business, and your clients grow!”

The Collegiality

“This will be my first in-person conference,” said Rob Rosales, owner of EZ Resume Services, and NRWA’s president-elect and ethics chairman. “I am very excited to attend and meet everyone that I have been working with! I believe that the physical connection of being together in the same place, talking about our passions, work, joking, and having fun will do more to build and grow relationships in a way that you can’t do over the phone or on Zoom.”

Cathy Lanzalaco, owner of Inspire Careers, agrees. “As wonderful as technology has been to keep us connected during the pandemic, nothing can replace the value of spending in-person time together to build relationships, share best practices, and strengthen our professional presence,” she said.

Many NRWA members already have forged connections digitally and often consult with one another on business matters, and some of those relationships started at the conference!

Sara loves seeing her friends. “The camaraderie is second to none,” she said. “The activities are a lot of fun, and they let me get to know my colleagues better. So many laughs!

“This year you can take a dinner cruise or tour the city to learn about its haunted past. You can kick back at the opening reception on Sunday and have dinner locally with some of your NRWA peers.”

The Confidence

It’s always nice to feel validated by our peers. At the conference, you will meet a lot of people just like you, at various stages of business. You will see that we share the same challenges. At the awards luncheon on Tuesday, we will share our inspiration as we honor excellence in the profession with the ROAR awards.

The Climate

A change of environment can infuse your business with new energy. Just being in a different place can lead to a new mindset; maybe help you get unstuck. This is one of the key principles taught by thought leaders such as James Clear, author of Atomic Habits, who preaches about change.

After the past few years, a change of scenery can be refreshing! New Orleans is one of those energetic places full of history and activity.

We hope to see you in September! You can register here and check out the agenda.

Ruth Sternberg, CPRW, CEIC, NCOPE, CCTC, writes our Marketing Smarts column each month. She is a resume writer and coach who has also worked as a journalist, editor, grant writer, and copywriter during her 37-year career. She owns Confident Career Search, equipping people across the age spectrum with the confidence and tools to make meaningful career transitions. She has been a member of the NRWA for two years and serves on the Public Image Committee. She recently moved from Columbus, OH, to Rochester, NY. Find her online at LinkedIn.com/in/navcoach.

New & Renewing Members - June 2022

Administrative Manager — Tue, 05 Jul 2022 09:00:00 GMT

Welcome to our new and renewing members for the month of June 2022!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

NEW MEMBERS

Kimberly Albert - Career Jamboree in La Quinta, California
Cam Arminio - Cedarville University in Cedarville, Ohio
Hope Bickmeier - Bickmeier Business Solutions, LLC in Gaylord, Michigan
Dustin Braddish - Missouri State University Career Center in Springfield, Missouri
Jason Brown - Central Carolina Technical College in Sumter, South Carolina
Brooke Cabot - Cabot's Content Creations in Sebastopol, California
Thomas Camoia - KPMG in Floral Park, New York
Sandra Clingman - SJC College Counseling, LLC in Clifton, Virginia
Kristopher Gadsden - Bexar County Military and Veterans Service Center in San Antonio, Texas
Hannah Galante - Veteran Resume U.S.A. in Sneads Ferry, North Carolina
Beverly Harvey - HarveyCareers LLC in Pierson, Florida
Stefanie Hurley - Fleet & Family Support Center in Washington, D.C.
Christopher Leitch in Limassol, Cyprus
Claudia Moreno - Bexar County in San Antonio, Texas
Amber Pesce in Jacksonville, Florida
Natasha Peterson in Vienna, Virginia
Leah Rinard - Rinard Corporation in Longmont, Colorado
Monica Sanchez - Bexar County in San Antonio, Texas
Tighe Scott - Bexar County MVSC in San Antonio, Texas
Andrew Smith - Marietta College in Marietta, Ohio
Ellen Sokolowski - Iowa Vocational Rehabilitation Services in Atlantic, Iowa
Holly Stancil - Intermezzo Coaching in Charlottesville, Virginia
Kelli Thomason in West Union, South Carolina
Karen Tweedt-Ordaz - Northern Valley Catholic Social Service in Corning, California
Suehein Valle - Bexar County in San Antonio, Texas
Kristin Vinson Wright - Tarrant County College - Trinity River Campus in Fort Worth, Texas
LaJeanne Williams - Tarrant County College - Trinity River Campus in Fort Worth, Texas
Brianne Young in Murfreesboro, Tennessee

RENEWING MEMBERS

Joanne Aughey - Joanne's Resumes in Hamburg, New Jersey
Brenda Collard-Mills - Robust Resumes in Wasaga Beach, Ontario, Canada
Kimberly Cook - Blue Pen Resumes in Katy, Texas
Cheryl Cooper - Professional Best Resumes in McDonough, Georgia
Jenny Czerniak in Cedarville, Ohio
Courtenay Davis in Alameda, California
Eduardo Gonzalez - Meet the World LLC in Laredo, Texas
Terri Heggemeyer - Northeast Community College in Norfolk, Nebraska
La-Shanna Henry - The Elevated Professional in Short Hills, New Jersey
Natalie Hodencq - Ikiru People Inc in Hoboken, New Jersey
Jean Juchnowicz - Career Advice Simplified in Sarasota, Florida
Fran Kelley - The Resume Works, LLC in Waldwick, New Jersey
Kate Knaul - Navigate College & Careers Greencastle, Indiana
Travis Koehler Travis Koehler Writing LLC in Hermitage, Tennessee
Laura Labovich - The Career Strategy Group in Bethesda, Maryland
Katherine Lavia-Bagley in Raleigh, North Carolina
Holly Leyva - Virtual Vocations, Inc. in Eugene, Oregon
Kimberly Matteson - KWM Resume & Career Solutions in Bettendorf, Iowa
Mill Montejo - The Talent Mill in Manahawkin, New Jersey
Sarah Moore in Jefferson, Maine
Irma Rojas in Wellington, Florida
Diana Sarkis - The Resume Studio Group in Windsor, Ontario, Canada
Karen Silins - A+ Career & Resume, LLC in Kansas City, Missouri
Ellen Steverson - StartingBlock Career Services LLC in Orlando, Florida
Jawaria Suhail - ThenonclinicalMD in New Lenox, Illinois

The NCRW Corner: Liar, Liar Career on Fire

Administrative Manager — Tue, 05 Jul 2022 08:00:00 GMT

By Dr. Cheryl Minnick, NCRW, NCOPE – NRWA Certification Commission Grader

One way to torch your career is to lie on your resume. We’ve seen careers of high-profile professionals burst into flames by misrepresenting their educational accomplishments. When their mistruths were exposed, some were fired, some resigned, some lost promotions, or had to repay or sit-out bonuses. Their short-term gain (a job or promotion) was torched by a company’s long-term interest (credibility).

Let’s take a look at a few:

In 2007, MIT Dean of Admissions, Marilee Jones, resigned when a 28-year-old resume misrepresentation surfaced. She did not have undergraduate or graduate degrees from Union College, Rensselaer Polytechnic Institute, or Albany Medical College. In fact, she held no college degree at all.
In 2012, an activist shareholder group revealed Yahoo CEO Scott Thompson’s augmented resume, content included in the company’s annual report, a legal document that CEOs certify truthful. Scott’s tenure lasted four months when it was discovered he did not have TWO degrees, computer science and accounting, from Stonehill College; he had ONE in accounting.
While assessing Walmart Senior VP Communications David Tovar’s resume for a promotion in 2014, a third party uncovered a degree misstatement on his resume. David “walked” at the University of Delaware’s 1996 commencement shy credits for an art degree. After an eight-year tenure with Walmart, he was found out and stepped down. In 2015, he returned to school and finished his BA, and has gone on to work for Sprint, McDonald’s, and GrubHub.
What happens in Vegas doesn’t always stay in Vegas. MGM Mirage’s CEO, J. Terrence Lanni, quickly retired in 2008 yet remained on the Board of Directors when questions about his resume surfaced, finding he did not have an earned or honorary MBA in finance from USC.

When resume errors come to light, professionals have quickly stepped down, repaid or forfeited a sizeable bonus, had severance packages cut, or been terminated.

In 2020, Checkster Research found that 78% of job applicants lie about skills, GPA, title, degree, university name, and achievements, while HireRight (2017) found that 85% of employers caught lies.

As resume writers, we can help clients avoid misstatements by reviewing their academic transcript for GPA, degree, and major. We can also include legal job titles with an equivalency title in parentheses and remind our clients that “embellishments” can cost them their job, promotion, bonus, severance package, and professional reputation.

Dr. Cheryl Minnick, NCRW, NCOPE, has been a member of the NRWA since 2005 and has served on the Certification Commission since 2013. For the past five years, she has ensured the NCRW Study Guide aligns with best practices and The Gregg Reference Manual updates. She has also served on past committees for Member Support and ROAR Awards. She regularly presents at NRWA conferences on ATS, implicit bias, new grad resumes, and college career center services.

A veteran of the higher education career development space, Cheryl works as the Senior Career Coach at the University of Montana-Missoula and provides executive career consultations and resume writing for executive career development firms as well as her own boutique business, The Paper Trail. Find her online at LinkedIn.com/in/cherylminnick.

Member Spotlight August 2022: Ruth Sternberg

Administrative Manager — Tue, 05 Jul 2022 07:00:00 GMT

By Anne Anderson, NRWA Staff Writer

We are fortunate that Ruth Sternberg has brought her unique brand of dynamism and creativity to the NRWA. She is currently serving as a Public Image Committee (PIC) member, is a contributing writer for The Water Cooler newsletter, and has helped develop social media posts.

For several decades, Ruth worked as a reporter and writer for newspapers and other media, including the award-winning Columbus Dispatch, national magazines, an R&D manufacturing company, and one of Ohio’s largest urban school districts (producing newsletter content for the teachers’ union). She has also served as a grant writer for the arts, social services, and education. She holds a B.A. degree in Journalism from The Ohio State University and an M.A. degree in American Studies from Kent State University.

A few years ago, she decided to transfigure her storytelling and professional writing abilities to create powerful job search documents and coach clients to use the materials effectively. In her business Confident Career Search, she focuses on clients searching for positions in nonprofits, communications, marketing, sales, education, and operations. She embraces job seekers' challenges, such as career gaps, transitioning to a new field, or re-entry to the workforce.

Having changed careers twice herself, Ruth identifies with the challenges inherent in these moves and is driven to help others do it successfully. She also helps entrepreneurs communicate their value with marketing sheets and related materials useful for clients and presentations.

Ruth joined the NRWA because she wanted to keep learning and improving her skills. She says, “I’ve been a professional writer for more than three decades, but this is a very different kind of writing. I value having a professional network to call on when I need resources.”

She appreciates being able to share insights and advice, helping us all serve our clients better. She notes that the support of professional colleagues during the pandemic isolation was critical for her. And perhaps best of all, she has made many new friends in the organization.

Ruth chose to deepen her involvement in the NRWA by volunteering because it’s essential to raise the profession's standards and keep them high. She loves that it’s a member-driven organization and sees particular value in its nonprofit status.

“If the NRWA is offering something, it’s being done from the heart,” Ruth says. “I love the spirit of collaboration and collegiality that are hallmarks of the organization.”

When asked how we could support her committee work, she had a ready answer. She said the committee would love it if more members would participate in “Ask the Experts” and weigh in on some of the questions. She notes that it’s great PR for your business. You will receive marketing materials to promote your efforts if your response is selected.

Ruth is currently living in Rochester, NY, after recently relocating from Columbus, OH. Her husband, Sam, is an engineering project manager. They share their home with their cat, Charlotte. Find Ruth online at LinkedIn.com/in/navcoach.

Anne Anderson is an HR Manager at Charter Spectrum and a professional resume writer. She has been a member of NRWA since 2013. Find Anne online at Linkedin.com.

Perspective: Thank You for Being a Friend

Administrative Manager — Tue, 05 Jul 2022 06:00:00 GMT

By Eustacia A. English, NRWA DEI Columnist

Andrew Gold wrote the lyrics for the Golden Girls television series, “Thank you for being a friend. Travel down the road and back again. Your heart is true. You're a pal and a confidant.” This theme song is befitting for this month's topic, the International Day of Friendship.

The United Nations General Assembly designated the International Day of Friendship in 2011. On July 30, we take a step back and give thanks for these connections around the world because they support and foster peace, joy, and harmony. The UN urges governments, community organizations, and other organizations to plan activities and events that honor the strong friendships that we cherish. Numerous gatherings emphasize making amends, building consensus and understanding, and finding solace in the bonds that make you feel at home.

On July 30, the world celebrates friendship by celebrating friends that feel like family, close pals, and even adversaries. This day is dedicated to respect, inclusivity, and diversity. With a heavy focus on inclusivity, the International Day of Friendship encourages us to accept those who may seem different from us and involve everyone.

Our world is challenging. Prioritizing peace appears to have less of a presence in the global community due to misunderstandings, abuse, lack of trust, discrimination, and cultural conflict. There is really no excuse for the world not to exist in some peaceful manner. We should all be grateful to the UN for helping to bring awareness to the fact that there is some good in the world.

Building connections and friendships goes beyond simply having something in common with someone else in terms of traits, characteristics, or interests. It also involves encouraging a worldwide commitment to and knowledge of diversity and inclusion. People should not be divided because of differences in appearance, attitudes, politics, interests, music, reproductive rights, or other factors. We can discover common ground despite our differences. Relationships are more important than that, and every July, the UN seeks to spread generosity and camaraderie.

We are more alike than we all think. You can find commonalities by celebrating friendships through small gestures like a quick note, a coffee date, attending a concert, Facetiming, or going shopping. Another focus of this day is to spread ideas that reduce hatred and contempt; we want to believe that there is something that unites us all.

The World Friendship Crusade, an international civil group that promotes peaceful culture through friendship, suggested the first World Friendship Day in 1958. Hallmark first launched friendship greeting cards in the 1930s, and to this day, many people, including me, celebrate their special connections with a card or note.

On the International Day of Friendship, we honor and celebrate the friends who stand by us, correct us when we're being stubborn, give up their time for us while everyone else is preoccupied with adulting, visit us in the middle of the night to lift our spirits, and even the long-distance friends whose friendship has endured across borders.

As I write this, I'm reflecting on my own friendships. I've had some of the same friends for nearly 30 years, and I will always value our friendship. Every person's definition of friendship is unique, as is the nature of the friendship bond. People we have known for a long time might not be close to us, yet we might regard someone we have only recently met as our best friend. It means a lot to me to have both in my life.

There are simple ways to observe the holiday, such as hanging out with friends and doing what you enjoy, as well as more complex ones, such as throwing parties, exchanging gifts, and telling people how much they mean to us. Reaching out and contacting people we haven't seen in a while is another custom on International Day of Friendship. Since conversations are the foundation of all friendships, you might want to reach out to someone new.

Use this celebration day to send someone a sincere note on the spur of the moment or go out to lunch with friends to catch up. Enjoy the month and strengthen your existing relationships, but don't hesitate to strike up new ones. As always, I wish you all continued peace, love, happiness, and blessings.

Feature Article: Finding a Proofreader Is Easy If You Ask the Right Questions

Administrative Manager — Tue, 05 Jul 2022 05:00:00 GMT

By Ruth Sternberg, NRWA Staff Writer

You know the feeling: You have worked hard on a resume or copy for a profile, and after you have read it 12 times (even printed it out and read it), you find a typo.

It’s hard to proofread your own work. When crafting our clients' materials, there is a lot to consider: spacing, punctuation, spelling, verb tense, formatting…the list is long.

That’s why many professional resume writers also pay proofreaders as a second layer of defense.

So, how do you find a good proofreader?

First, note that a proofreader is not the same as an editor. Their job is not to correct your choice of words or phrases or check your accuracy but to ensure that what you have crafted is error-free. Proofreaders identify grammar, capitalization, punctuation, spelling, and formatting errors. But they do not address syntax or make the writing concise, clear, consistent, comprehensive, and correct.

Next, realize that an English degree does not necessarily make someone a good proofreader. It takes practice to get good at finding errors.

Some of our NRWA members shared suggestions to help you find the right proofreader.

1. Start with your NRWA colleagues.

“The biggest factor in choosing a proofreader for me was getting recommendations from people I know and trust,” says Annette Richmond, owner of Career Intelligence.

Paula Christensen, owner of Strategic Career Coaches, agreed but added that you can sometimes find great proofreaders among your own friends and family. She suggests asking people who are great with grammar to help you. You can train them to meet your specific needs.

2. Check online resources such as marketplaces and professional associations:

3. When you find a viable candidate, here are some questions to help you vet them:

What style guides are you familiar with? The Chicago Manual of Style? The Gregg Reference Manual? The Associated Press Stylebook?
Have you written resumes yourself? This matters because resume writers leave out “the” or “an” before nouns. We have our own style designed to save space.
May I see a sample of your work? Ask for the pre-and post-proofed versions.

Alison King, a resume writer, proofreader, and owner of Copyedit Queen, suggests asking if the candidate has special training.

Check out Alison’s webinar, Needles in a Haystack: Tips & Techniques for Proofreading Your Own Work.

“For example, I have a copyediting certificate from the University of California’s San Diego's Division of Extended Studies,” she says. “It consisted of four core courses that involved lectures, assignments, and discussion board interaction, and it took me over a year to complete.”

4. Next, consider their work structure and fees.

When are they available? What’s their turnaround time? How do they charge? Annette’s proofreader bills in 15-minute increments. But others bill by the hour or by the project length. Others will bundle a specific number of projects, which can help you control your costs.

Why You Need a Proofreader to Back You Up

Remember that typos are not always a sign of sloppiness. Psychologists tell us that we make them because we are focused on higher-order thinking—on the ideas, which are the most important aspect of writing, and not on the smaller details. So, take it as a sign that your brain is doing its job!

Just know that help is available to make sure all your “t’s” are crossed and your “i’s” dotted and your client’s name is spelled correctly! It can remove a lot of your stress.

Feel free to share your tips! What other considerations have helped you find proofreading help?

Ruth Sternberg, CPRW, CEIC, NCOPE, CCTC, is a resume writer and coach who has also worked as a journalist, editor, grant writer, and copywriter during her 37-year career. She owns Confident Career Search, equipping people across the age spectrum with the confidence and tools to make meaningful career transitions. She has been a member of the NRWA for two years and serves on the Public Image Committee. She recently moved from Columbus, OH, to Rochester, NY. Find her online at LinkedIn.com/in/navcoach.

New & Renewing Members - May 2022

Administrative Manager — Fri, 10 Jun 2022 09:00:00 GMT

Welcome to our new and renewing members for the month of May 2022!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

NEW MEMBERS

Jazmar Allison-Neal in Detroit, Michigan
Tamara Cameron in Nanaimo, British Columbia, Canada
Tanya Floyd - Alliance Résumé and Writing Service in Austin, Texas
De'Neal Gilliam - Internal Revenue Service in Richmond, Virginia
Lauryn Gonzales - San Juan College in Farmington, New Mexico
Helene Hale - Cornerstone University in Rockford, Michigan
Heather Halldin in Audubon, Pennsylvania
Nicole Koch in Upper Arlington, Ohio
Stacey Macchi - Western Illinois University in Macomb, Illinois
Nikki Marlowe - University of Montana in Missoula, Montana
Judith O'Toole - Applied Employment in Richmond, New Hampshire
Jennifer Snelling - EnquisitV Administrative and Consulting Services in Albany, Georgia
Joshua Snyder - Collin College in McKinney, Texas
Tanya Torst - California Conservation Corps in Chico, California

RENEWING MEMBERS

Peter Anthony - EDSI in Livonia, Michigan
Laci Baker - University of Phoenix in Missoula, Montana
Hollie Baker - Custom Resume Writer in Tyler, Texas
Grant Cooper - Strategic Resumes & Business Plans in New Orleans, Louisiana
Norine Dagliano - ekm Inspirations in Winchester, Virginia
Dianne Donovan in Fairfax, Virginia
Cliff Flamer - BrightSide Resumes in San Francisco, California
Judy Friedler - CareerPro International in Mississauga, Ontario, Canada
Nirmala Gangadeen in Hollis, New York
Holly Genser in Lake Worth, Florida
Jessica Gramc - Healthy Resumes LLC in Cleveland, Ohio
Cheryl Harland - Resumes By Design in The Woodlands, Texas
Kirstin Lincoln - Gather Momentum in East Amherst, New York
Robert Linderer - RJL Resume Writers & Career Advisors in Kirkwood, Missouri
Tyler Littleton - Littleton Virtual Services, LLC in York, Pennsylvania
Patti Long in Tyler, Texas
Sue Montgomery - Resume Plus in Dayton, Ohio
Nick Pirelli - ProfessorP Media in Plymouth, Massachusetts
Charmaine Pocek in Torrance, California
Thomas Powner - Career Thinker Inc. in Rego Park, New York
Suzanne Rey - Rey Edwards Inc. in El Cajon, California
Dorothy Richardson - DKR Global Consulting Inc. in Deerfield Beach, Florida
Elena Sabry - Career Academy in San Jose, California
Micall Searles - University of Montana in Missoula, Montana
Nikki Townsend in Elk Grove, California
Vitaliia Vasylenko - Resume Lust in San Francisco, California
Dawid Wiacek - Career Fixer LLC in White Plains, New York
Kate Williamson - Scientech Resumes in Bend, Oregon
Tim Windhof - Windhof Communications - Career Services in Delaware, Ohio
Christine Yamamoto in Germantown, Maryland

Member Spotlight – Kyle Elliott, CaffeinatedKyle.com

Administrative Manager — Fri, 10 Jun 2022 08:00:00 GMT

By Amanda Brandon, NCOPE – NRWA Newsletter Editor

I recently reached out to Kyle Elliott of CaffeinatedKyle.com about his comment on our Facebook group regarding “getting started in resume writing on Fiverr.com.” This intrigued me because Kyle recently presented the Business Growth Labcourse with Ruth Pankratz. I wanted to know more about going from $5 a resume to helping 1,000+ candidates land jobs at big tech companies. Here’s his story.

Kyle fell into resume writing quite by accident. He was a sophomore in college seeking a degree in health education and counseling. The Fiverr work was solely to fund his pizza and coffee habits.

“I was decent at writing and reviewed resumes for $5,” Kyle says. “I would write the about section on LinkedIn for $5. After Fiverr took their cut, I made about $100/week. I was ecstatic.”

Kyle’s profile raised through the Fiverr ranks, and he followed his dad’s advice, “Every time you have a waitlist, double your price.”

Next, he took a job that involved career counseling for university students who didn’t know what they wanted to do with their lives. This is where he says his passion for coaching developed.

After completing his master’s degree in public administration at the University of Washington, Kyle moved into overseeing student housing for 800 students living in apartments at San Francisco State University. He had 23 direct reports and many student-life-related challenges. He also became a major advocate for mental health awareness, hosting workshops, training sessions, and retreats.

Over the next few years, Kyle continued to build his resume and coaching business. He is a prolific freelance writer for many career-focused organizations and mental health publications, including The Stability Network, Forbes Coaches Council, Career Directors International, Business Insider, The Muse, The New York Times, and The Washington Post.

Along the way, Kyle has worked with more than 1,000 candidates targeting jobs in Silicon Valley. He credits his success in helping these candidates land jobs with his extensive network, aligning resumes with the culture and job requirements, and helping clients set realistic expectations.

Want more insight on how to help candidates break into Big Tech roles? Check out Kyle’s webinar on “How to Craft Webinars for the High-Tech Industry.”

Kyle recently made a significant shift in his business – he stopped writing resumes. He still coaches clients on developing resume structure, differentiating themselves, and leveraging LinkedIn profiles. However, he focuses on the search strategy, interview process, and how to stand out in the huge pool of applicants that apply to Google, Meta, Microsoft, and other tech giants.

“I mostly work with people in the Bay Area, and it all happened by accident,” he says. Over the past five years, I’ve worked with 1,000+ clients to help them land in big tech. Most of my clients have come via word of mouth and referral.”

Kyle says that a secret to his success is to “put yourself out there.” For example, when he started writing for publication, he says he reached out to most of the publications he writes for and asked if he could contribute.

Another part of his success strategy is to help clients differentiate what sets them apart – experience, knowledge, and value.

Kyle believes that most clients know their own answers; he’s just here to help.

Interestingly, Kyle doesn’t have any standard resume writing certifications. He’s a Certified Health Education Specialist (CHES) and has two credentials with Myers-Briggs: the MBTI® and Strong Interest Inventory®. These certifications help him build bridges with clients because he is well-versed in stress management and the stages of change.

Kyle is infatuated with coffee treats and says this fuels his branding. I think it also fuels his thirst for learning. He’s currently a Doctor of Education candidate at the University of North Dakota. This doctorate will give him an edge in his coaching business because it’s all about adult learning.

His best advice for up-and-comers in our industry: “Don’t expect results overnight. This business is about small learning and steady steps toward your goals.”

Thank you, Kyle, for sharing your success with us! Kyle will be presenting at our upcoming conference in New Orleans. His session, “Building an Authentic, Thriving Business Through Word-of-Mouth Marketing,” is one you don’t want to miss.

Find out more about Kyle at CaffeinatedKyle.com or connect with him at LinkedIn.com/in/kylecromerelliott.

The NCRW Corner: The Nuts & Bolts of a Winning Summary Section

Administrative Manager — Fri, 10 Jun 2022 07:00:00 GMT

By Nelly Grinfield, NCRW – NCRW Certification Commission Member

As you work on creating a strong summary section, remember that you should include the client’s most impressive and relevant experience here. Since recruiters and hiring managers spend very little time reviewing each resume, the summary section is a key component in capturing the reader’s attention.

An objective statement used to be the norm on resumes—it told the reader what the job seeker wanted and their goals. Today, the objective has been replaced by a summary section. This is your first opportunity to sell the reader on why your client is the answer to the company’s needs.

The summary section can consist of a headline, a skills line, and/or a branding statement that communicates the client’s unique value to the future employer. Follow this with a brief paragraph, no more than six lines or four bullet points, that provide details, facts, and metrics to summarize the client’s relevant expertise.

Don’t fill space with empty phrases such as “hardworking professional,” “responsible for,” or “proven—demonstrated—track record of success.” For example, a sentence such as “Team manager with excellent organizational skills, flexibility, and teamwork” provides no details and no value to the reader.

In addition, make sure that any claims you make in the summary section are supported elsewhere in the resume. If the summary mentions that the client is a “B2B sales leader who is an expert in team leadership, new market penetration, and consultative selling,” make sure details and examples of this are spelled out in the experience section.

Remember that every word on the resume must have a solid reason for being there. Instead of filling the summary with overused phrases that could appear on anyone’s resume, convey the client’s unique qualifications and specific abilities to solve the employer’s problems. Here are some examples of this (first phrase is generic and meaningless, what follows is much more effective):

Top performer in division à #3 performance standing in division of 100 sales managers
Strong communicator à 100% “excellent” customer satisfaction rating based on 250 client surveys
Problem solver à Prevented 12 facility shutdowns and saved $120K by leveraging resources

Remember that a resume’s purpose is to effectively market your client’s skills, abilities, and expertise to secure an interview. Starting off strong with an effective summary section will put your client on the track to success.

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Nelly Grinfeld has volunteered for the NRWA since 2018 and serves as a grader on the NCRW Certification Committee. She really values her NRWA membership for all the fantastic learning and growth opportunities offered. She owns Top of the Stack Resume LLC in Cincinnati, OH. You can find her online at Linkedin.com/in/nellygrinfield.

Perspective: Celebrating Black Joy

Administrative Manager — Fri, 10 Jun 2022 06:00:00 GMT

By Eustacia A. English, NRWA DEI Columnist

Happy Juneteenth! The 19th of June or Juneteenth is a day to commemorate, educate, and connect. Juneteenth commemorates the signing of the Emancipation Proclamation in all 50 states after the Civil War ended, abolishing slavery. While the holiday is now a national holiday, it has gained more popularity due to the Black Lives Matter movement. Whether you've always celebrated Juneteenth or have never heard the term, chances are you've heard more about it recently than ever.

Read on for some interesting facts about Juneteenth:

1. Juneteenth is the United States' oldest national commemoration of the abolition of slavery. “On June 19, 1865, about two months after the Confederate general Robert E. Lee surrendered at Appomattox, VA, Gordon Granger, a Union general, arrived in Galveston, TX to inform enslaved African-Americans of their freedom and that the Civil War had ended,” according to The New York Times. “General Granger’s announcement put into effect the Emancipation Proclamation, which had been issued more than two and a half years earlier on Jan. 1, 1863, by President Abraham Lincoln.”

2. The festival's name is a combination of June and the nineteenth century. Emancipation Day, Juneteenth Independence Day, Freedom Day, and Black Independence Day are all names for the same day.

3. Although Order No. 3 was issued on June 19, the almost 250,000 individuals enslaved in Texas did not immediately gain freedom. Many plantation owners/enslavers waited until after the harvest to announce the news, and many enslaved people who acted on the information faced severe repercussions.

4. Texas hosted the first Juneteenth celebration in 1866. Freed Texans began commemorating Juneteenth with parades, cookouts, prayer meetings, musical performances, and historical/cultural readings. Every community today has its own distinct traditions.

5. A Juneteenth tradition is to eat and drink red foods. Juneteenth festivities commonly include red velvet cake and strawberry soda, as the color represents perseverance. Red dishes are customary at Juneteenth cookouts and barbecues, as red is "a symbol of inventiveness and tenacity in bondage," according to The New York Times. Red honors the blood that African Americans shed.

6. President Biden signed the Juneteenth National Independence Day Act on June 17, 2021, making June 19th a federal holiday. This month, let’s celebrate! Take some time to reflect and learn more about Juneteenth. Many companies now give employees the day off and observe Juneteenth as a business holiday. Juneteenth is celebrated by many families and towns with parades, concerts, cookouts, and other activities. Shop at black-owned businesses, share history, or rest at home.

Juneteenth celebrations are tough for some African Americans to enjoy because Black people are still working for equal rights in labor, health care, housing, education, and other areas. Some believe it is insufficient to increase public awareness of the holiday and provide time off from work until there are actual regulations enacted in this country to defend the underprivileged and uplift the marginalized voices.

While the decision to recognize Juneteenth as a national holiday is a step forward, realize that it is only a tiny win in the grand scheme of things, and there is still much more to be done. Take the day off to learn, educate, relax, refuel, reflect, and recommit to creating a sense of belonging, dignity, justice, and joy for all. And as always, wishing you all continued peace, love, happiness, and blessings.

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What’s Saving My Life This Month? The Four-Day Workweek & Call Your Clients!

Administrative Manager — Fri, 10 Jun 2022 05:00:00 GMT

By Amanda Brandon, NCOPE – NRWA Newsletter Editor

I have two tips for you this month – Explore a four-day workweek and call your clients!

Why I Decided to Work Four Days Per Week

When I had a regular full-time job, I asked my employer for a four-day workweek. They didn’t love it and said I could work at home when needed. That helped some, but as an introvert and new mom, this really didn’t solve the problem. I needed a day to do all the things. You know – grocery shopping, personal development, and appointments. I was also a writer sitting in a cubicle. The distractions were endless. When you need to read complex reports and whitepapers to derive value, you need more than earbuds.

This was one of my biggest drivers for creating my own career at home. However, I’ve realized that I still need that day, even though my schedule is flexible. So, I’ve been experimenting with taking one day off a week to focus on my kids and me. It’s life-changing!

What do you think of the four-day workweek? Have you tried it? Let me know your stories, and I may feature them in an upcoming issue. Send your thoughts to newsletter@thenrwa.org.

Call Your Clients! They Need a Personal Connection

I just got off the phone with a young lady I would hire for any sales role I had open in my company. She’s creative, tenacious, and dedicated to her customers. She reached out to me a couple of months ago to coach her on her next career path, after spending the past eight years in supply chain sales. I LOVED working on her resume and LinkedIn profile.

I remembered today that I needed to respond to a compensation question she asked me. I asked her via email how her search was going, and she listed off six upcoming interviews. She also mentioned that she had a meeting with her manager and HR. I picked up bad vibes from that email.

She quickly responded and told me she’d been let go. I immediately picked up the phone to check on her. It’s soul-crushing to get laid off, and I know that call of “I understand” and “You’ve got this!” helped her in some small way. This is why we do this – to better people’s lives and give them hope. I know a personal connection like that would mean the world to me if I faced this situation.

What do you do in this type of scenario? How do you help your clients keep their heads up when they get hard news? Send an email to newsletter@thenrwa.orgso that I can share responses in a future issue.

New & Renewing Members - April 2022

Administrative Manager — Fri, 06 May 2022 13:30:00 GMT

Welcome to our new and renewing members for the month of April 2022!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

NEW MEMBERS

Ashley Beyer in Palm Bay, Florida
Felicia Davis - Dress 4 Success Office "Beyond the Business Suit" in Warren, Ohio
Sohair Elmowafy in Houston, Texas
Deborah Hampton - DLHedits in Belleville, Michigan
Jeannie Headley - Unapologetic Soul Coaching in Princeton, New Jersey
Victoria Pearce - VP Resumes in Houston, Texas
Danielle Robinson in Orlando, Florida
Teresa Salazar in Encinitas, California
Jennie Scharnweber in North Richland Hills, Texas
Belinda Stephens in Marianna, Florida
Tiffany Williams - Pitch HR in Atlanta, Georgia

RENEWING MEMBERS

Georgia Adamson - A Successful Career in Marlborough, Massachusetts
Meg Applegate - Hinge Resume in Noblesville, Indiana
David Barnes - Dbarnes431 Communications LLC in Fairfax, Virginia
Candace Barr - Strategic Resume Specialists in Vestavia, Alabama
Christie Bertch - BERTCHBRAND LLC in San Marino,
Krista Bogertman in Revere, Massachusetts
Steph Cartwright - Off The Clock Resumes LLC in Nine Mile Falls, Washington
Daniel Chahbazian - Your Resume Services in East Norwich, New York
Florence De Silva in Barataria, Trinidad and Tobago
Shelly DeVille in Cincinnati, Ohio
Deborah Eison in Chicago, Illinois
Stacie Fehrm - Stacie Writes Resumes in Kingston, Massachusetts
Paul Felshaw - Deseret Industries in Fairview, Utah
Allyn Gardner - Brookside Consulting Partners in Brockton, Massachusetts
Elizabeth Gross - Job Search Divas in West Roxbury, Massachusetts
Pat Kendall - Advanced Resume Concepts in Beaverton, Oregon
Muhammad Umair Khanzada in Brampton, Ontario, Canada
Douglas Kiracofe - Galen Michaels & Associates in Grand Blanc, Michigan
Cathleen Lanzalaco - Inspire Careers LLC in Cheektowaga, New York
Arno Markus - iCareerSolutions in New York, New York
Stephanie Meehan - Cameron Smith & Associates, Inc. in Rogers, Arkansas
Gulnar Mewawala - The Emphatic Resume in Voorhees, New Jersey
Cheryl Milmoe - Cardinal Expert Résumés in Sayville, New York
Kelli Page - Professional Resume Services in Columbiaville, Michigan
Deirdre Rock - Composed Career LLC in Rockaway, New Jersey
Patty Rusin - Getting There Today in Crown Point, Indiana
Marie Sales in Chicago, Illinois
Deborah Schuster - The Lettersmith in Troy, Michigan
Ellen Sears - E. Sears Careers in Suwanee, Georgia
Amy Sindicic in Lanham, Maryland
Selena Webb-Ebo - The Choice Career Coach in Milwaukee, Wsiconsin
Sheila Wener - BYU-Idaho in Rexburg, Idaho
Leena Zachariah in Novi, Michigan

Member Spotlight – Rob Rosales, EZ Resume Services

Administrative Manager — Fri, 06 May 2022 12:00:00 GMT

By Anne Anderson – NRWA Staff Writer

Many NRWA members are very familiar with Rob Rosales, especially because of his considerable work on our conference and social media. We not only count on him as past marketing chair; he is president-elect and ethics chair, scheduled to begin his term in the new fiscal year, and already deeply involved in the planning process.

Rob first became involved with the NRWA in 2015 when he left the corporate world and started his business, EZ Resume Services. He says he joined two organizations but found his roots here, where everyone was so helpful and engaging. As he puts it, “This is where I’ve grown up as a resume writer.”

He has recently become a Nationally Certified Resume Writer (NCRW), noting that the achievement is a great confidence booster. He found the feedback very helpful and appreciates the support he received throughout the process from Norine Dagliano’s Writing Excellence program and the conference session on certification. Rob says, “I feel validated by the experience and my skill and the value I give to my clients.”

Rob’s professional background focused on retail sales management, with his early experience at Kmart and San Francisco-based McWhorter’s Stationers, which grew to about 32 locations. He was recruited to join Goodwill of Silicon Valley as a store manager. He became a “fanatic” champion of its mission, earning promotions to district manager and then director, leading the retail division. Now, in addition to running his own business, he is a subcontractor for RiseSmart, an HR and outplacement firm.

Rob’s experience at Goodwill helping people build their skill levels, develop careers, and improve their lives helped shape his decision to become a resume writer and career coach. He primarily serves mid-career to senior-level clients who are business professionals in services, operations, distribution, supply chain, and finance.

Rob especially enjoys working with recent college graduates, helping them build a solid foundation. He says that in the nonprofit world, he learned that we’re all people and have challenges, and how we can pull together to help each other is heartwarming and motivating for him. He finds that philosophy is foundational for the NRWA and draws him to the organization.

Rob sees the NRWA as being at a critical juncture because of the changes job seekers and service providers are facing today. In parallel with his experience at Goodwill, he will be able to apply his strategic leadership skills to this organization – understanding what drives our business, knowing who are customers are, identifying their needs, and building strategies to meet those needs.

He understands this to be a long-term journey, one in which he can help us set our course and one that will meet the needs of the diverse membership. He hopes to continue developing ways for more members to engage as volunteers by carving up the work needed into smaller, digestible bits.

Rob and his wife and three children live in central California’s San Joaquin Valley, relocating after spending several decades in the San Francisco Bay Area. Contact Rob at rob@ezresumeservices.com or LinkedIn.com/in/1robertrosales.

Anne Anderson is an HR Manager at Charter Spectrum and a professional resume writer. She has been a member of NRWA since 2013. Find Anne online at LinkedIn.

The NCRW Corner: Resume Readability, The Importance of White Space

Administrative Manager — Fri, 06 May 2022 10:30:00 GMT

By NRWA Certification Committee Member

Does this sound familiar? It’s time to wrap up a resume writing project, but several lines of text are spilling onto a new page. To correct the content overflow, you change the line spacing and margins to move the information back to the previous page. There’s even an MS Word command that conveniently shrinks the information to fit on the page.

This strategy works when there’s already sufficient white space on the page. But go too far, and the results can be—well, not attractive and not reader-friendly.

What is white space?

White space is the blank areas of the page where no content or graphic elements exist. It’s the space between lines, paragraphs, bullets, sections, and margins where there’s nothing to consume but white space itself.

Why white space?

For a design element that is by definition “nothing,” it’s surprising that white space is one of the most important aspects of a resume’s design. It can:

Improve readability
Increase reading comprehension
Guide the reader to focus on key points
Clarify relationships between information
Create a sense of balance and elegance

Nine Tips for Optimizing Resume White Space

While there are no rules on how to incorporate white space into our resume designs, we can’t ignore the power of white space. Here are a few tips:

1. Add paragraph spacing between bullets instead of using single hard returns.

2. Increase space between job description paragraphs and lists of accomplishments.

3. Increase space between headers, so sections don’t appear squished together.

4. Break up long narrative sections. If a qualifications summary starts to read like the Magna Carta, break it into smaller paragraphs.

5. Edit content. Sometimes there’s just too much information, and there’s nothing wrong with making cuts to improve the reader experience.

6. Adjust margins, so there’s breathing room on all sides of the page.

7. Be careful when surrounding certain information with white space, which could draw the eye. For example, offsetting dates in a sea of white space may emphasize a spotty work history.

8. Be consistent. If paragraph spacing is set to 9 points between one job’s bullets, the format should carry over to other job bullets.

9. Refer to the NCRW Study Guide, which has a section that explains how to create white space between lines of text.

Strategically using white space on resumes can improve readability. However, avoid overdoing it, which could result in an amateurish look. Experiment with white space settings to create the perfect balance that works for your documents.

Perspective: Protect & Prioritize Your Mental Health

Administrative Manager — Fri, 06 May 2022 09:00:00 GMT

By Eustacia A. English – NRWA DEI Columnist

May is Mental Health Awareness Month and a time to raise awareness of those living with mental or behavioral health issues. It’s also a time for us to do our part to help reduce the stigma that so many people experience. Protecting and prioritizing our mental health is vital, especially in the workplace. After all, we spend more of our time at work, whether working remotely, in-office, or on a hybrid schedule.

According to HelpGuide.org, “Burnout is a state of emotional, physical, and mental exhaustion caused by excessive and prolonged stress.” While working, it’s imperative to recognize the causes of burnout, the correlation to our mental health, and the ways to reduce it.

The top five causes of burnout are as follows:

1. Unfair treatment at work. All kinds of workplace issues exist, from bias to favoritism to mistreatment by coworkers to inconsistent compensation to corporate policies. All of these issues can cause burnout. When employees don’t trust their manager, teammates, or executives to treat them fairly, the psychological bond that makes work meaningful breaks.

2. Unmanageable workload. When work feels burdensome, difficult to do well, or endless, you can feel suffocated, regardless of how many or few hours you work.

3. Unclear communication from managers. When a manager’s performance expectations and accountabilities are inconsistent or unclear, the employee doesn’t have the necessary information to do their job effectively. As a result, work becomes difficult and frustrating.

4. Lack of manager support. Manager support provides a psychological buffer, so employees know that their manager has their back even when challenges arise, or something goes wrong. A negligent, absent, or condescending manager leaves employees feeling uninformed, alone, and defensive.

5. Unreasonable time pressure. Unreasonable deadlines and pressure can create a snowball effect. When employees miss one overly aggressive deadline, they fall behind on the next major tasks.

The World Health Organization (WHO) recently updated the definition of burnout: “the syndrome conceptualized as resulting from chronic workplace stress that has not been successfully managed.” Changing the definition of burnout can help dismantle the misbelief that it’s “nothing serious” because burnout can lead to anxiety and depression. Reducing burnout should take priority to protect your mental health.

Here are a few ways to help you manage burnout:

• Set clear boundaries between work and home. I know, easier said than done. This is a learned behavior that takes practice.

• Maintain a healthy diet and exercise. If you are pressed for time, a 10-minute walk can make a difference. When we are experiencing burnout, it’s easy to reach for a sugary snack or fast food. However, these types of unhealthy foods may have a negative effect on our mood.

• Take breaks during the day. Working eight hours straight without a break is not healthy. Schedule your breaks if you have to.

• Take time to relax and unwind. Find time to have fun outside of work to relax your mind.

• Don’t be afraid to ask for help. Reach out to colleagues, your manager, or even a professional. Asking for help is not a sign of weakness; it’s a sign of genius.

• Find out what works for you. Be sure to think about burnout remedies that work for your particular situation.

It’s hard to believe that in 2022, there’s still a stigma around mental health. That’s why it is important, now more than ever, to know the signs and find ways to protect and prioritize YOU. Prioritizing your mental health is not selfish. Take moments for your own well-being. As always, wishing you all continued peace, love, happiness, and blessings.

Eustacia English writes the Perspective column, which examines Diversity, Equity, and Inclusion (DEI) in resume writing and career strategy. She is a 20-year HR and talent acquisition veteran and started Resumes on Demand last year. She also writes on DEI for The Black in HR e-zine. She lives with her husband and two children in Cherry Hill, NJ. Find her online at LinkedIn.com/in/ecampbell05.

New and Renewing Members - March 2022

Administrative Manager — Tue, 05 Apr 2022 10:00:00 GMT

Welcome to our new and renewing members for the month of March 2022!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

NEW MEMBERS

Michelle Amparbin - Raritan Valley Community College in Branchburg, New Jersey
Elizabeth Bersche in Alexandria, Virginia
Anthony Bradley in Chesapeake, Virginia
Amanda Buniak - Elevated Education in Catasauqua, Pennsylvania
Jaime Chambron - Career Agility System in Dallas, Texas
Jacki Creager in Brandon, Mississippi
Ashley Faison - AshleyFaison.com in Elk Grove, California
Portia Ingram - Mo Life Media LLC in Dallas, Texas
Kawika Kane - Ben Hudnall Memorial Trust in Oakland, California
Rashmi Lis in Springfield, Massachusetts
Jenny Logullo in Saint Louis, Missouri
Alessandro Maione in Oakland, California
Jessica Newman - Ben Hudnall Memorial Trust in Fort Worth, Texas
Danielle Powelson - Ally Elite Agency in Williston, North Dakota
Michlie Ranieri - SquareBiz Recruiting in Farmingdale, New York
Tiffany Schmier in Henderson, Nevada
Darla Stevens - HR Compass in Soap Lake, Washington

RENEWING MEMBERS

Michelle Aikman in Golden, Colorado
Tessa Barlow - DFW Resume in Madison, South Dakota
Joanna Beattie in Hoboken, New Jersey
Denise Bitler - Resume-Interview Success, LL in Tampa, Florida
Katie Britton - The Finesse Resume LLC in Clover, South Carolina
Terry Buzzard Jr - SMI Coaching in Denton, Texas
Trisha DuCote in Springdale, Arkansas
Kyle Elliott - CaffeinatedKyle.com in Santa Barbara, California
Jane Fontaine in Attleboro, Massachusetts
Roshael Hanna - Resumes 4 Results USA in Woodbury, Minnesota
Lisa Hebert - LMH Advisors, Inc. in Bay Village, Ohio
Ama Inyang - Yobachi Strategies in Baltimore, Maryland
Diane Irwin - Dynamic Resumes in Cherry Hill, New Jersey
Kathy Keshemberg - A Career Advantage in Appleton, Wisconsin
Kristi Kigar - Professional Resume Services in Lapeer, Michigan
Angelia Knight in Mississippi State, Mississippi
Michelle Lewin - DesignProresume & Admin. VA in Kingston, Jamaica
Bernice Maldonado - Catalyst Era, Inc. in San Dimas, California
Kippie Martin in Madison, Connecticut
Julia Mattern - Julia Mattern Career Services, LLC in Westfield, Indiana
Michelle McClellan - MLM Communications in Portland, Oregon
Amy McDaniel in Channahon, Illinois in Lakeland, Florida
Laureen McHugh in West Simsbury, Connecticut
Jennifer Messner in Altoona, Pennsylvania
Elizabeth Mills in Rockville, Maryland
Andrea Mitchell-Khan - Blackmere Consulting in Redmond, Washington
Kevin Morris in Naples, Florida
Deborah Nakashima in Honolulu, Hawaii
Nikki Pearson in Pontiac, Michigan
Bea Ramos - USN FFSC in Washington, D.C.
Anne Marie Segal - Segal Coaching LLC in Stamford, Connecticut
Scott Singer - Insider Career Strategies in Hallandale, Florida
Laurie Smith - Creative Keystrokes Executive Resume Service in Gastonia, North Carolina
Nancy Spivey - Ready Set Resumes in Atlanta, Georgia
Stephanie Staff - Resumes With Results in Glenmont, New York
Liz Strom - Creative Calm Solutions LLC in Oakton, Virginia
Dodie Thompson - Peak Resumes LLC in Colorado Springs, Colorado
Jason Vallozzi - Campus to Career Crossroads in Pittsburgh, Pennsylvania
Leigh Waring in Villanova, Pennsylvania
Livia Wright - The wRight Search in Lakeland, Florida

Member Spotlight: Crystal Johnson, Johnson Consulting Services

Administrative Manager — Tue, 05 Apr 2022 09:00:00 GMT

By Anne Anderson – NRWA Staff Writer

Crystal Johnson is a welcome addition to the healthy contingent of members hailing from the Washington, DC, area. Although her family has roots in Omaha, NE, she grew up in Arlington, VA, and now lives in McLean, where she shares her home with her fiancé and two dogs, Kobe, a boxer-lab mix and Julius, a Jack Russell terrier.

As an undergraduate at George Mason University, Crystal studied psychology with a minor in criminology, law, and society and obtained a master’s degree in criminology, law, and society with a focus on policy and practice. Her particular interest was research in advancing/fixing current policies within the criminal justice system. After serving in several internships, she landed a federal government internship with the Pathways Internship Program, which allows graduate students to begin their federal careers while being a full-time student.

During her time in this internship, her supervisor realized that she had a talent for writing and superior analytical skills. This started her career as a contract specialist. She has worked for the Department of Education, United States Coast Guard (USCG), and Department of Transportation (DOT). She currently works at the Department of Homeland Security for the Transportation Security Administration (TSA).

Crystal formed her professional resume writing business in 2019, serving various clients, especially in IT, federal, and administrative positions. She is seeing more entry-level clients and those transitioning from entry-level into strategic career positions.

Crystal joined the NRWA in 2020 to expand her knowledge, stay current on the latest trends, and benefit from the organization’s network of professionals. She is gearing up to begin the certification process, aiming, she states, not just for a credential but to become a better resume writer. She especially appreciates getting to know colleagues from across the country and hearing about the latest trends. She participated in the 2021 conference and found it “super beneficial.” Wanting to expand her business and add subcontractors, she is finding NRWA to be an excellent resource for guidance and support of these efforts.

Crystal assists the NRWA’s Director of Membership. She is interested in helping to expand the group’s member base and enrich the knowledge of current members. The committee meets monthly to brainstorm ideas. She has helped with polling on the Facebook forum, as one example. She says, “I love bouncing ideas off people who are just as passionate about resume writing as I am.”

Contact Crystal at Linkedin.com/company/jcsllc/ or crystal@johnsonconsultingservices.org.

Anne Anderson is an HR Manager at Charter Spectrum and a professional resume writer. She has been a member of NRWA since 2013. Contact Anne at alanderson541@gmail.com.

The NCRW Corner: How to Write Letters of Recommendation without Bias

Administrative Manager — Tue, 05 Apr 2022 08:00:00 GMT

By Dr. Cheryl Minnick, NRCW, NCOPE – NRWA Certification Committee Member

Editor’s Note: This is not our typical content for the NCRW Corner, but we thought it was such an important topic that applies to resume writing; we’re featuring it here. This will be helpful to all NRWA members and those seeking the NCRW certification.

College career professionals are often asked to write students a letter of recommendation for a scholarship, internship, or graduate/professional school. To avoid writing a letter of minimal assurance, four content areas should be covered:

1. Describe your relationship to the applicant.

2. Define their focus and success (academic, research, work, teaching, and/or service).

3. Evaluate their accomplishments.

4. Share personal traits only to the extent they predict growth or performance.

Even well-intentioned writers unconsciously embed bias in recommendation letters. To write stronger, nonbiased letters, use:

1. A gender bias calculator: http://www.tomforth.co.uk/genderbias/ or http://slowe.github.io/genderbias/.

2. Titles for ALL candidates (Dr. Smith — not Sarah Smith or Sarah).

3. Standout words for ALL candidates, that are most often used for men (excellent, superb, unparalleled, unique, professional, best, most, terrific, wonderful, remarkable, unmatched, amazing, quick learner).

4. Ability traits (talented, smart, able, capable, brilliant, aptitude, innate, expert, proficient, competent, natural, inherent, instinct, analytical, insight).

5. Compare candidates to scholarship or job requirements referencing research, publications, and needs; avoid irrelevancy (… is well-published, an excellent educator, and great skier!)

To write nonbiased letters, avoid:

1. Grindstone adjectives that are more often used for women, implying success from effort, not ability (hardworking, dependable, thorough, diligent, dedicated, conscientious, careful, effort, work ethic).

2. Gendered adjectives (compassionate, sensitive, enthusiastic, tactful, caring, warm) which stall women’s success, especially those in science/medicine.

3. Using stereotypes (Sarah is emotional) and typecasting (Dr. Sarah Smith is a caring physician). Rather, use neutral adjectives and labels (Dr. Smith is a skilled physician).

4. Faint praise (Although the grant was not funded, she worked hard on the project … His publications are scant … She requires minimal supervision). A strong endorsement (She is made for this job!) is better than minimal assurance (He’ll do the job).

5. Doubt-raisers (it appears, it seems, perhaps, I think, I feel, I believe) which are more often used in recommendation letters for women. (I believe She will no doubt excel.) Research indicates one doubt-raiser decreases an applicant’s chance.

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Dr. Cheryl Minnick, NCRW, NCOPE, has been a member of the NRWA since 2005 and has served on the Certification Commission since 2013. For the past five years, she has ensured the NCRW Study Guide aligns with best practices and Gregg Reference Manual updates. She has also served on past committees for Member Support and ROAR Awards. Cheryl regularly presents at NRWA conferences on ATS, implicit bias, new grad resumes, and college career center services.

A veteran of the higher education career development space, Cheryl works as the Senior Career Coach at the University of Montana-Missoula and provides executive career consultations and resume writing for executive career development firms, as well as her own boutique business The Paper Trail. Find her online at LinkedIn.com/in/cherylminnick.

Perspective: Preventing Bias in the Hiring Process

Administrative Manager — Tue, 05 Apr 2022 07:00:00 GMT

By Eustacia A. English – NRWA DEI Columnist

In November 2021, we discussed The Hiring Process: What Bias Looks Like. We discussed the challenges of unconscious bias, which could be intentional or unintentional, and also touched on 13 different types of unconscious bias in hiring.

Recruiting diverse talent is a challenge for many organizations. The focus is usually on finding new talent pools rather than addressing other barriers to building a more inclusive hiring environment. Today, we will bring the topic full circle and discuss ways to develop a more inclusive hiring process for diversity recruiting efforts.

Increasing diversity hires and removing unconscious bias goes beyond just sourcing from more diverse pools. Candidates from underrepresented talent groups face barriers that may prevent them from successfully completing the hiring process. The hiring process must be reevaluated to address any hidden barriers and biases. Let’s discuss changes organizations can make to support inclusive hiring.

Define Job Requirements Based on Work Outcomes, Not Credentials
Most hiring leaders define hiring needs based on traditional profiles of educational backgrounds and prior work experience. However, this approach excludes candidates who would otherwise be capable of performing the job. Many diverse candidates get screened out of the process as a result. Recruiters and hiring leaders should adjust their job descriptions to describe the outcomes a job must achieve rather than define the qualifications needed to achieve them.

Create More Inclusive Job Posts
Neutral wording within job postings is essential. Certain language can attract candidates of a particular gender, race, or other backgrounds, making other candidates feel like they shouldn’t even bother applying. Biased language in job posts could unintentionally discourage women, racial minorities, and people with physical disabilities.

For example, dominant wording such as “seeking a competitive and driven candidate” often appeals to men, while wording like “cooperation and teamwork” more often appeal to women.

Job posts can inadvertently exclude disabled applicants through words such as “speak” or “carry.” Ensuring that your job postings are gender-neutral in wording will assure great candidates across the board to apply.

Implement Blind Resumes
I love the idea of implementing blind resumes during the interview process. A blind resume includes removing the candidate’s name and address and also withholding social media checks (LinkedIn) prior to the first interview. This prevents the outward appearance—such as name, address, and any personal interests—from playing a role in the hiring process before the hiring manager can assess more important criteria, such as skills and experience.

Lead with Skills Tests
Leveraging technology to reduce bias is an excellent way to see which candidates will succeed in a given role — no matter their past education or work experiences. Reputable companies all conduct skills tests to remove bias toward personality traits or physical characteristics. My company has been doing this for a few years, and the outcome has made a difference in our hiring practices.

Tailor the EVP for Underrepresented Talent Segments
As companies continue to compete for the best talent and work toward becoming more diverse and inclusive, it’s important to understand a candidate’s employee value proposition (EVP). Inclusive branding is key to ensuring an inclusive company culture is front and center for potential candidates to see. Candidates from underrepresented groups are looking for organizations with an authentic and inclusive company culture.

Create a Diverse Hiring Panel
People tend to want to hire people they like and who are similar to them. By lacking diversity in interview panels, companies are more susceptible to the panel being impacted by their biases and hiring people just like them. Having differences of opinions in an interview panel will allow companies to hire the best people because they truly are the best, not just because they are similar to themselves.

As a recruiter and a woman of color, I make it my duty to incorporate these things within my own organization. I’ve seen too many candidates not given an opportunity for one reason or another. If you would like to introduce any of the suggestions mentioned, stakeholder buy-in is really key to eliminating any roadblocks. I have been fortunate to work for organizations that held the same passion as I do.

As always, wishing you all continued peace, love, happiness, and blessings.

Eustacia English writes the Perspective column, which examines Diversity, Equity, and Inclusion (DEI) in resume writing and career strategy. She is a 20-year HR and talent acquisition veteran and started Resumes on Demand last year. She also writes on DEI for The Black in HR e-zine. She lives with her husband and two children in Cherry Hill, NJ. Find her online at LinkedIn.com/in/ecampbell05.

Feature Article: What to Expect in the Business Growth Lab

Administrative Manager — Tue, 05 Apr 2022 06:00:00 GMT

By Amanda Brandon, NRWA Newsletter Editor

When I heard about this course, I thought it would be valuable to get feedback from our instructors – Kyle Elliott and Ruth Pankratz – on how this new course will impact resume writing and career coaches. This course starts TONIGHT, Tuesday, April 5th so you need to register here stat if you want in.

Why does a resume writer or career coach need Business Growth Lab?

Kyle: Between identifying your ideal client, marketing your services, and deciding how much to charge, running a business can be overwhelming. Whether new in business or an industry veteran, Business Growth Lab will provide participants with a welcoming, supportive, and inspiring environment to take their business to the next level.

Ruth: The Business Growth Lab is more than a business course. It’s a supportive four-week program with mentoring and actionable business takeaways. The course size is limited to focus on each participant’s unique business.

How can a resume writer or career coach benefit from this course?

Ruth: You will gain business perspectives, set goals, learn how to improve your business, enhance customer engagements, boost your confidence, reveal potential business blind spots, and empower yourself to elevate your business revenue, customer engagement, and operational efficiency.

Kyle: You will learn how to nimbly improve your customer experience, enhance your business marketing and sales skills, and increase your revenue. We combine live group coaching, peer connections, and individual activities to ensure you are geared for long-term success. You’re also getting feedback from two instructors with distinct perspectives and experiences.

What makes you excited about leading this “lab”?

Kyle: I began my business on Fiverr, charging $5 for resume reviews and LinkedIn profiles. I now run a multi-six-figure practice while working the fewest hours ever in my career. I am eager for fellow resume writers and career service providers to see that their wildest dreams can come true.

Ruth: I’m excited to share my 12+ years of business knowledge to help NRWA colleagues thrive. I’ve owned five businesses, and three have been in the careers industry. I may have a few helpful tips to share.

More About Business Growth Lab

Rather than telling you how to run a “successful business” as defined by someone else, Kyle and Ruth will guide you through a framework of best practices and show you how to apply them to your business.

In this four-week course, with six hours of hands-on instruction time, you’ll:

Define your business why.
Map your customers’ journey.
Develop SMART business goals.
Learn how your network can ignite your business — and how you can return the favor.
Implement tactics that can positively impact your business immediately.
Receive accountability and ongoing support by connecting between sessions with industry peers.
Engage with award-winning instructors who have been there and who get it.

About the Instructors

Kyle Elliott, MPA, CHES, is the founder and career coach behind CaffeinatedKyle.com. Kyle never imagined his college side hustle – charging five dollars for resume reviews and LinkedIn profile summaries on Fiverr – would transform into a multi-six-figure coaching practice serving senior managers and executives in Silicon Valley and high tech. A trusted career expert, his words have been featured in CNBC, CNN, Entrepreneur, Fast Company, Forbes, Fortune, Glassdoor, The Must, and The New York Times, among dozens of other leading publications and media outlets. He is an official member of the invitation-only Forbes Coaches Council and an active member of the Gay Coaches Alliance. When not coaching Silicon Valley’s top talent, you will likely find Kyle at Starbucks or Disneyland; he is a proud Disneyland Magic Key Holder.

Ruth Pankratz, MBA, NCRW, is the founder of Gabby Communications LLC, providing expertise in career advising and writing services. Her 12+ years in business have been focused on marketing professionals, helping each person achieve their unique career goals. Before starting Gabby Communications, Ruth held various corporate leadership positions at Konica Minolta, Hewlett Packard, and other companies. Ruth holds an MBA from Colorado State University and a BS in Communications from Kennesaw State University. She serves as a resume subject matter expert and career advisor at Lee Hecht Harrison International CEO Team in New York. When not working, Ruth practices yoga or enjoys family time.

What’s Saving My Life This Month? (April 2022)

Administrative Manager — Tue, 05 Apr 2022 05:00:00 GMT

By Amanda Brandon, NCOPE – NRWA Newsletter Editor

If you struggle with the procrastination bug, as I do sometimes (like a day of 65° and sunny weather), you’ll love this month’s lifesaving tips I gathered from our Facebook group.

1. Buy an iced latte and reward yourself with a sip each time you write a sentence.

2. Take a long walk to brainstorm and consider the project notes.

3. Complete just one easy step—headings, company names, locations, dates—to get the work going.

4. Set a timer and commit to working for just 25-30 minutes.

5. Take a few hours off to focus on something else.

Have a “What’s Saving My Life…” tip? Email us at newsletter@thenrwa.org.

New and Renewing Members - February 2022

Administrative Manager — Tue, 01 Mar 2022 11:00:00 GMT

Welcome to our new and renewing members for the month of February 2022!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

NEW MEMBERS

Kaljah Adams - The Career Advising Hub in New York, New York
Victor Follis - Wichita Workforce Center in Wichita, Kansas
Charisse Green in Antelope, California
Amanda Jackson in Fort Washington, Maryland
Traci Killen in Bellingham, Washington
Marion Liszkowski in San Diego, California
Soad Mahfouz - Ben Hudnall Memorial Trust in Nottingham, Maryland
Jan Moppert - Auburn University Auburn, Alabama
Dan Shortridge in Dover, Delaware
Michelle Traino in Kent, Washington
McKayla Wooldridge in Stanardsville, Virginia

RENEWING MEMBERS

Sandra Allison in Mechanicsburg, Pennsylvania
Marcia Baker - MOS Career Services in Waldorf, Maryland
Jeannine Bennett - Vision to Purpose in Virginia Beach, Virginia
Carla Deter - LinkedIn Profiles and Resume Writing Service in Winchester, Virginia
Liz Doyle - Career Forward in Tarpon Springs, Florida
Cynthia Estalilla in Daly City, California
Gail Frank - Frankly Speaking - Resumes That Work! in Tampa, Florida
Stephanie Gammon - Career Vantage in New Richmond, Ohio
Lezlie Garr - ResumeLezlie.com in Plano, Texas
Sharon Gibson in Fairfax, Virginia
Denise Hemphill, PharmD - Confident Career Moves, LLC in Houston, Texas
John House in Seattle, Washington
Sarah Jewell - A Remarkable Resume in St Augustine, Florida
Billie Jordan - Advantage Resumes and Career Services in Maysville, North Carolina
Milton Kiang - Channel Resume in Vancouver, British Columbia, Canada
Joyce Lee in Waldorf, Maryland
Rebecca McCarthy -Bright Career Branding in Vista, California
Jonathan Nugent - All★Star Career Services in Florence, Kentucky
Russell Podgorski in Horseshoe Bay, Texas
Michelle Riklan - Riklan Resources in Freehold, New Jersey
Patti Rock - Hoff Resumes & Career Counseling Services in Clinton, Iowa
Robin Schlinger - Robin's Resumes in Atlanta, Georgia
Amy Schofield - Schofield Strategies, LLC in Hollywood, Maryland
Rachel Shelton in Leander, Texas
Tammy Shoup - Breakthrough Resume Writing Service in Decatur, Indiana
Ashley Watkins - Write Step Resumes, LLC in Moody, Alabama

The NCRW Corner: NEW Study Guide Is Now Live!

Administrative Manager — Tue, 01 Mar 2022 10:00:00 GMT

By Kathy Keshemberg, NCRW, NCOPE - NCRW Certification Chair

The NCRW Certification Commission works hard to ensure we are providing the most up-to-date information to our members. We are continually looking for new trends or information that can be presented more succinctly. Our goal is to publish updates twice a year in January and July.

Here are some of the topics we revamped in the most recent version:

Hyperlinked Table of Contents: One of the most convenient features we’ve added to this version is a hyperlinked table of contents. Scroll to the topic you want to learn more about and click on it – like magic; you’ll be whisked to that heading within the document.

Professional Summary Makeover: Within Section II: Professional Summary, we revamped the b) Summary content subsection. Previously we advised that a Headline is optional, but current trends point to including a Headline along with optional items such as Branding Statement, Tagline, or Skills line. We also included a descriptor of what information to include within the Summary body and an optional Core Competencies section.

ATS Clarifications: Another section with significant rewrites is Section VIII: Electronic Documents/ATS. The advice we include are best practices, as we’ve been able to ascertain. However, we know that no guidance on this topic is definitive. For example, what does the “S” in ATS stand for – “systems” or “software”? Internet research revealed that both are used, sometimes within the same article. For our Study Guide, we’ve chosen to simply use “ATS.”

Please understand that this section isn’t an in-depth guide on this topic. We’ve included advice that should allow you to prepare an ATS-friendly resume for your clients. Perhaps you have a different understanding of the “rules,” which is certainly up to you.

We needed to develop the best approaches as we understand them – at least for the next six months – to use when reviewing samples or grading exams. If you are pursuing the NCRW certification, please use our advice at least while taking part in our process.

Submit Your Sample! Speaking of pursuing the NCRW, is 2022 the year you will tackle this goal? I encourage you to give it a try! Submit a sample to find out if you are ready to sit for the exam or which areas you need to work on. Our graders will provide you with a lot of advice to improve your writing skills. Our goal is to educate and support resume writers to achieve excellence!

Want to learn more about the NCRW Process & Study Guide? Visit this link.

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Kathy Keshemberg, NCRW, NCOPE, is the NRWA Certification Commission Chair and served on the original NRWA board of directors. For several years, she has been an NCRW grader and collaborated with a team to revamp the NCRW Study Guide. Her company, A Career Advantage, serves job seekers in all industries and at all levels, primarily focusing on mid-management, blue-collar, and entry-level candidates. Find her online at LinkedIn.com/in/kathykeshemberg.

NRWA Member Spotlight: Kathleen McGrorty

Administrative Manager — Tue, 01 Mar 2022 09:00:00 GMT

By Anne Anderson – NRWA Staff Writer

Hello! Please welcome new member, Kathleen McGrorty, to the NRWA.

As managing partner of her firm, NewView, Kathleen focuses on personal branding and increasing her clients’ competitive career advantages. She offers individual and group career coaching, interview preparation, and professional writing services.

NewView became a global firm as referrals and international opportunities grew, and she added Canada-based staff to her 100% virtual team in 2014. In 2016, she joined the team at Shaffer Psychological Institute as a senior coach, delivering customized coaching services for targeted industries.

Kathleen often remarks to clients that she is proud of having built a professional business career on a double major in American history and political science. After graduating from college (Rutgers), she began her career in banking project management. During the next two decades, she transitioned into technology project management for Bank of America mergers and acquisitions.

Working in post-merger environments, she found that much of her work involved facilitation and coaching, a thread that runs through her working life. She spent 10 years at Deloitte Consulting and other consulting firms, honing her management consulting skills and learning the consultative business model. She has worked in many industries, from retail ready-to-wear to oil and gas production. Her breadth of experience strengthens her ability to connect with clients across the spectrum, and she points proudly to a 90% client closing rate.

Kathleen coached and facilitated private advisory boards for executives and business owners for several years through Vistage, a peer mentoring membership organization. Vistage brings executives across industries in a confidential environment to exchange ideas in planning, finance, business growth, and other strategic issues.

She has successfully cultivated international client relationships. In conjunction with Mandarin Consulting, she worked with (primarily young) people from foreign countries who sought education and work in the United States. She began with Chinese students and eventually added students and executives from Europe and Asia. The experience has deepened her understanding of multiple cultural viewpoints and what drives individuals to aspire to work in the U.S. She helps them reinforce their motivation and often opens their eyes to options to keep them from veering off their path. To her surprise, she found that students were chatting about her on social media, which led to referrals.

Kathleen joined the NRWA for the community, collaboration, and educational opportunities. Having just joined in January, she notes how helpful everyone is and says the organization's coaching and mentoring aspects are evident.

She has found the NRWA Facebook group helpful and has learned a lot by reading the responses. She loves finding individuals who share her passion for helping people thrive and is excited to have this group to engage with and gain perspectives on diverse issues. Kathleen is always thinking about ways to give back and to spread the richness of the information she has gathered through her professional journey; she will be an excellent resource on topics ranging from executive coaching to growing a service business.

Kathleen lives in southern California with her “chief security officer,” a Norwich terrier named Wagner. The oldest of eight children, she says her coaching career started with her family life. She loves to travel and has planned a trip to Portugal this year. Contact Kathleen at km@newviewexec.com or linkedin.com/in/kathleenmcgrorty.

Anne Anderson is an HR Manager at Charter Spectrum and a professional resume writer. She has been a member of NRWA since 2013. Contact Anne at alanderson541@gmail.com.

Perspective: Women Providing Healing, Promoting Hope, and Breaking Bias

Administrative Manager — Tue, 01 Mar 2022 08:00:00 GMT

By Eustacia A. English – NRWA DEI Columnist

Happy Women’s History Month!

“She believed she could, so she did.” This short quote holds so much power and meaning. Nothing is too big or too small for women. Women can truly do anything, if they just believe.

Women’s History Month (WHM), observed since 1987, was created to highlight the often-overlooked contributions of women in United States history, culture, and society.

The 2022 theme for WHM is “Women Providing Healing, Promoting Hope.” This theme is "both a tribute to the ceaseless work of caregivers and frontline workers during this ongoing pandemic and also a recognition of the thousands of ways that women of all cultures have provided both healing and hope throughout history,” according to History.com.

While we celebrate women’s history for all of March, we also celebrate International Women’s Day (IWD) on March 8 each year. According to the University of London, “IWD was created to recognize the social, cultural, economic, and political achievements of women, to raise awareness of discrimination and bias, and to inspire and empower us all to take action for equality. This year’s timely theme is “Break the Bias.”

Breaking bias is everyone’s responsibility because we are all responsible for our thoughts and actions every single day. We can empower and break the bias in our communities, workplaces, schools, colleges, and universities. I look forward to the day when the world is free of bias, stereotypes, and discrimination – a world where there is true women’s equality.

Now, what would this blog be if I didn’t acknowledge icons in history who have fought for equality and paved the way for me and all women? The following women are true trailblazers and helped shape the United States:

Sojourner Truth was an African American abolitionist who fearlessly fought for gender and racial equality. In the 1860s, she often rode streetcars in Washington D.C. to promote desegregation and publicly protest racism.
Susan B. Anthony was a social activist and icon in the early women's rights movement. She believed and stated that no more men should be allowed to vote until women and men of all races could also vote. She was arrested after she attempted to vote, and her trial led to the 19th Amendment.
Ida B. Wells was a founding member of the National Association for the Advancement of Colored People (NAACP). After being born into slavery, Wells spent most of her life as a teacher and investigative reporter, documenting lynching and racial violence in the U.S. during the late 1800s and early 1900s.
Frida Kahlo, an artist, was born in Coyocan, Mexico, in 1907. She used her art to express taboo subjects surrounding women such as abortion, miscarriage, birth, and breastfeeding, and to open up conversations.
Simone de Beauvoir paved the way for modern feminism. In 1970, Beauvoir helped launch the French Women's Liberation Movement by signing the Manifesto of the 343, which argued for abortion rights.
Yuri Kochiyama, a Japanese American, fought a lifelong battle against racism and was nominated for the Nobel Peace Prize in 2005.
Dolores Huerta is a Mexican American labor leader and civil rights activist who fights for the rights of many, especially farmers and agricultural workers. She is the founder of the United Farm Workers of America and still fights for workers' rights, immigrants' rights, and women's rights.
Ruth Bader Ginsburg used her Supreme Court seat to change the course of history. She served on the U.S. Supreme Court and was lead counsel for the ACLU Women's Rights Project. She was known for being the voice of all women.
Sally Ride was the first American woman in space. She started Sally Ride Science, which helps to tackle misconceptions about women in STEM and to "inspire young people in science, technology, engineering, and math (STEM) and to promote STEM literacy."
Vice President Kamala Harris is the first woman to serve as vice president of the United States. She built her career for the people, has broken barriers, and continues to fight for working families.

This list is not inclusive of all the women who have paved the way. However, I encourage you to research and find those women leaders who continue to fight the good fight and make good trouble for women’s rights. To commemorate International Women’s Day, many people wear the official color of purple to stand in solidarity. Let us all do our part by breaking bias and helping fight for gender equality. As always, wishing you all continued peace, love, happiness, and blessings.

Eustacia English writes the Perspective column, which examines Diversity, Equity, and Inclusion (DEI) in resume writing and career strategy. She is a 20-year HR and talent acquisition veteran and started Resumes on Demand last year. She also writes on DEI for The Black in HR e-zine. She lives with her husband and two children in Cherry Hill, NJ. Find her online at LinkedIn.com/in/ecampbell05.

Feature Article: Audiences & The NRWA

Administrative Manager — Tue, 01 Mar 2022 07:00:00 GMT

By Kristen Schmidt – NRWA Marketing Chair

As the editor of two radically different publications in the same city, I’ve done a lot of thinking about the “how” of storytelling. At the alt-weekly-ish publication, aimed at people in their early 20s with lots of time and not a lot of money, we pushed the envelope on music, art, and culture. Profanity passed muster. Free fun and cheap eats ruled.

At the city magazine, we talked up $35 entrees and did photo shoots with thousands of dollars’ worth of merchandise from local boutiques. We invested in deeply reported feature stories. The demographic was affluent, white-collar professional, and college educated. They had lots of money but not a lot of time.

Knowing the people in your audience is critical to understanding how to speak to them. I’m doing a lot of looking and listening here at the beginning of my tenure as the NRWA marketing chair. Who are we speaking to? What are they trying to accomplish? And how does the NRWA fit into helping them achieve those goals?

We have a few audiences:

Members: You’re resume writers, recruiters, career services pros in nonprofit organizations and higher education, career and life coaches, coaches of other resume writers. Some of you are solopreneurs. Some are entrepreneurs. Some work in small agencies. Others work for Fortune 500 corporations or enormous universities. You’re complex, diverse, and dynamic! I’m so interested in learning more about you.

YOUR Clients & Potential Clients: Through our website and social media, we’re also speaking to a few external groups. One key group is clients and potential clients. We need to project feelings of trustworthiness, credibility, authority, reliability, and intelligence so job seekers who discover us want to learn more and, eventually, reach out to one of you.

Career & Workforce Professionals: We’re also building a reputation among the broader career services, recruiting, workforce development, and education sectors. When professionals in those industries perform work that brushes up against the NRWA universe, we want to be top of mind, so they reach out to us as an organization or to our members as subject-matter experts.

What’s Next?
In the coming weeks and months, I’m eager to think and act more strategically about how the NRWA is speaking to you and our external audiences. You know the marketplace is loud and crowded! It can be challenging to be seen and heard and for your message to be understood clearly. I got involved in the NRWA because I see that it’s built on a foundation of ethics, community, purpose, and mutual support. Let’s work together to make sure everyone who wants to be part of the NRWA knows who we are and can harness the power of what we do.

How’s the NRWA doing at speaking to you, your potential clients, and your peers in the open market? Email me at kristen@wordschmidt.co to share your thoughts and constructive criticism.

Kristen Schmidt is the new Marketing Chair for the NRWA. She is also an independent editor, writer, and branding consultant at Wordschmidt Consulting, LLC. She works with clients in the higher education, arts, and construction industries. Her affinity for creatives and communicators is fueled by a strong career in community journalism. Local to Columbus, OH, you can find Kristen online at linkedin.com/in/kristenmargaretschmidt.

What’s Saving My Life This Month? A Link Audit!

Administrative Manager — Tue, 01 Mar 2022 06:00:00 GMT

By Amanda Brandon, NCOPE – NRWA Newsletter Editor

I’m bringing back this column with a big tip this month—audit your links!

I kept getting these weird Zoom meeting requests on my calendar for 30-minute consultations. This only happens when I book a session with a client. I pondered it for a couple of days, and then it dawned on me—I forgot to update my scheduling link in my LinkedIn profile!

I recently switched over to a new system for scheduling and invoicing, and I missed a link! This led to an audit of all my links. I realized I needed to update content on my website, LinkedIn profile, and marketing touches.

So, a random appointment saved my life this month! I challenge you to review your links, social profiles, and NRWA member profiles. We resume writers get so busy we forget to check our own professional brand.

Have a “What’s Saving My Life…” tip? Email us at newsletter@thenrwa.org.

New and Renewing Members - January 2022

Administrative Manager — Tue, 01 Feb 2022 09:00:00 GMT

Welcome to our new and renewing members for the month of January 2022!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

NEW MEMBERS

Lydia Aponte in North Potomac, Maryland
Marie Barberet in Alexandria, Virginia
Ralph Brown - Rightway Resumes in Madison, Mississippi
Karen Chontofalsky - Nerdy Girl Career Coach in Belleville, Illinois
Jennifer Delatte - U.S.VETS in Los Angeles, California
Victor Follis - Wichita Workforce Center in Wichita, Kansas
Rachel Galindo in Grayson, Georgia
Nancy Hedrick - The Professional Edge in Lawrence, Kansas
Chelsea Kaled in Manchester, New Hampshire
Rosa Lopez-Zenoz in Vero Beach, Florida
Lauren Miller - Tesla in Austin, Texas
Kris Niklawski - Blue Sky Resumes in Cumming, Iowa
Timothy Rymer in Rochester, New York
Dan Shortridge in Dover, Delaware
Agnieszka Sypniewska - Ben Hudnall Memorial Trust in Boulder, Colorado
Tania Velazquez in Marina del Rey, California
Andy Watkins - Advise Your Biz in Bentonville, Arkansas
John Williams - Devicore in Mount Arlington, New Jersey
Jaime Yarosh in Kathleen, Georgia

RENEWING MEMBERS

Anne Anderson - Flagiron in Medford, Oregon
Jean Austin - Talents Presented Resume Writing & Job Search Strategies in Melbourne, Florida
Douglas Barnes - Résumé-Success in Miami Shores, Florida
Laura Bashore - Anew Resume and Career Services in San Marcos, California
Teri Bickmore in Midland, Michigan
Camille Carboneau Roberts - CC Career Solutions, LLC in Idaho Falls, Idaho
Kathryn Dolphin - Dolphin Talent Scout in Renton, Washington
Laurie Feigenbaum - Feigenbaum Publishing and Resume Consultants, Inc. in New York, New York
Toni Frana - FlexJobs in Boulder, Colorado
Kathi Fuller in Saint Albans, Vermont
Liz Helton in Walnut Creek, California
Alana Henry - The Writique, LLC in Indianapolis, Indiana
Bob Janitz - Bob Janitz Resume Writing and Career Services in Sherburne, New York
Anne Kern - ReachHire Resume Service in Voorhees, New Jersey
Alison King - Copyedit Queen in Drexel Hill, Pennsylvania
Myriam-Rose Kohn - JEDA Enterprises in Baltimore, Maryland
Frost Krist - Datatype Inc. in Hebron, Connecticut
Marsha Leap - New York Life Insurance Co. in Lakeland, Florida
Julie Maahs - Concordia College in Moorhead, Minnesota
Greg Marano - The Syracuse Pen in Liverpool, New York
Edwina Martindale in Azle, Texas
Meg McCormick - HRMeg in Gaithersburg, Maryland
Kentia McLemore in Sanford, North Carolina
Jan Melnik - Absolute Advantage in Sarasota, Florida
Juliet Murphy - Juliet Murphy Career Development in Tustin, California
Russell Podgorski in Horseshoe Bay, Texas
Jessica Rosado - coachcontec in Miami, Florida
Heather Rothbauer-Wanish - Feather Communications in Colfax, Wisconsin
Emily Salazar in Austin, Texas
Syril Salel in Lakewood, New Jersey
Barbara Schultz - The Career Stager in Homer Glen, Illinois
Melanie Thompson - First Impression Career Services in Billings, Montana
Lauri Transtrom in Chesapeake, Virginia
Donna Tucker - CareerPRO Resume Center in Phoenix, Arizona
Jessica Visek - Your Resume Partner in Media, Pennsylvania
Ann White - The SonnyBeck Group in Charlotte, North Carolina
Karen D. Wrigley - AMW Resume Service, LLC in Granbury, Texas

The NCRW Corner: Don’t Bring Me Flowers—Using Keywords in Resume Writing

Administrative Manager — Tue, 01 Feb 2022 08:00:00 GMT

By NRWA Certification Commission Member

As writers, we love creative language and masterful wordsmithing. But when hiring managers are at their job, scrolling through stacks and stacks of resumes, they’re not looking for a Nicholas Sparks novel. They’re giving each resume a six-second chance to win a second date, and that’s if it even gets past the ATS (applicant tracking software).

During this initial screening, they care far less about the client’s effervescent personality and far more about their skills, qualifications, and competency to do the job. We must be the best matchmaker between our clients and the job they deserve.

Use keywords found in the job ad to maximize the resume’s chance of getting through the ATS. It filters out unqualified applicants by scanning for keywords the hiring manager has programmed into the system. If it does not find enough keywords, it rejects the application.

The ideal keywords include hard skills, soft skills, and certifications the candidate has that are also mentioned in the job description. For example, a construction worker’s resume may include OSHA, NCEES, ACI, and LEED. A software developer’s resume may include C++, Java, Python, and Linux.

Note: Be sure to use synonyms of the keywords on the resume. A “project manager” can also be a “project administrator.” Those two titles refer to the same job, but we don’t know exactly which word the hiring manager programmed into their ATS. It’s best to cover all of our bases.

To look for resume keywords, search for job postings similar to the position your client is targeting. Do a cross-analysis to find which words are repeated over multiple postings. Scan the words and phrases in the “qualifications” and “responsibilities” sections, focusing on specific abilities, knowledge, and skills—the more industry-specific, the better.

For example, here are some keywords for the field of transportation and logistics:

Look for these:	Not these:
Vehicle Maintenance	Resourceful
Commercial Driver’s License	Detail-oriented
Route Planning	Dynamic
Account Retention	Exuberant

Keywords are the key (pun intended) to help your client show up as the perfect match for what their target employer is seeking. Sprinkle them organically throughout the resume—no keyword stuffing! Recruiters recognize tricks and do not appreciate attempts to fool the ATS. If the candidate is truly qualified, it should not be difficult to include a smattering of specific keywords when showcasing their credentials.

It may not feel attractive or creative. It may feel dry and mechanical, but in the potential employer's eyes, it provides clarity and confidence in moving forward with the applicant.

NRWA Member Spotlight: Sandra Allison

Administrative Manager — Tue, 01 Feb 2022 07:00:00 GMT

By Anne Anderson – NRWA Staff Writer

When you feel a fresh breeze blowing through the NRWA, it’s probably Sandra Allison stirring things up at a board meeting! Clearly a force of nature, Sandra currently serves on the NRWA Board of Directors as the Partnership Committee Chair.

Interior designer. Museum director. Tour guide. Tea shop owner. Avid gamer. Chigiri-e artist. Executive resume writer. Board member. SCORE advisor. Chamber of Commerce Legislative Director. Sandra calls her history “quirky,” but it seems pretty dazzling to me. Self-taught and self-made, she has repeatedly transformed little acorns of jobs into mighty oaks of careers. At 19, Sandra began working at JCPenney designing retail displays. This entry-level role developed into a high-end interior design career.

After starting as a tour guide, Sandra moved into the assistant director role at the Mid-Atlantic Center for the Arts in Cape May, NJ. She expanded the organization to be one of the largest employers in the area, with 120 employees and a $1.2 million budget.

Because Sandra joined the workforce before finishing college, she coaches clients that success is attainable despite perceived disadvantages (like not having a degree).

Figure 1: Morris flower, a sample of Sandra’s Chigiri-e art, made with layers of paper, creating a watercolor effect.

Seven years ago, after experiencing post-retirement job hunting rejection, Sandra turned her attention to resume writing, initially to improve her own documents. She came to see how her experience in recruiting and managing employees and advocating for disadvantaged people, combined with her creativity and her lifelong passion for writing came together in writing resumes.

Her early clients were typically entry- and mid-level professionals, but she drifted toward clients who are at a disadvantage for finding jobs, perhaps because of age, disability, or ethnicity. She tested the waters by working as a resume-writing contractor and then formed her own company. Today, she specializes primarily in executive and corporate board resumes.

Sandra credits LinkedIn for the growth of her business. Resume clients find her there, and she has been recruited by several firms, which helped both expand and focus her own business. In addition to her own clients, she writes for the Azuri Group and Women2Boards, an organization dedicated to increasing the participation of women on corporate boards.

Sandra joined the NRWA for outreach and learning opportunities. As a board member, she sees many possibilities for the NRWA’s future. She is sensitive to industry trends and wants to ensure that the organization adapts to the demands of digital media. She would like to see the membership double and an increase in volunteer activity. She is in a unique position to impact that goal because the Partnership Committee, in managing affiliate relationships and sponsors, can help grow these revenue sources with more offerings.

Sandra notes that she is impressed by the NRWA’s education, mentoring, and collaborative spirit. She says, “I am very grateful to the people I've met and worked with at the NRWA, including Lorraine Beaman, Pat Criscito, Nancy Grant, and, especially, Kathi Fuller – who gave me the opportunity to join the board in the first place. I know it takes a team to move forward, and I have learned A LOT from the hardworking volunteers I have had the honor to work with.”

A Pennsylvania native, Sandra lived and worked in Cape May for many years and is now based in Mechanicsburg, PA. Her husband of 40 years, Greg, is a contractor. They have a son, Tim, and two granddaughters, Claire and Emily, ages 7 and 9. Contact Sandra at Sandra.h82315@gmail.com or find her online at LinkedIn.com/in/sandra-allison-resume-writer.

Anne Anderson is an HR Manager at Charter Spectrum and a professional resume writer. She has been a member of NRWA since 2013. Contact Anne at alanderson541@gmail.com.

Perspective: Black History Month—Honoring the Legacy

Administrative Manager — Tue, 01 Feb 2022 06:00:00 GMT

By Eustacia A. English – NRWA DEI Columnist

It’s Black History Month, and I’m here to give a brief history lesson on how it all started. Let’s start with five fun facts:

Black History Month began as a one-week celebration.
Dr. Carter G. Woodson is known as the father of Black history.
February was specifically chosen.
A week-long celebration turns into a month.
Black History Month was created to honor the achievements of Black men and women.

Now, let’s dig a bit deeper. Black History Month was created to honor the accomplishments of Black Americans, both men, and women. Initially, Black History Month started as Negro History and Literature Week and was created by Harvard University historian Dr. Carter G. Woodson. In 1912, Woodson was only the second African American to earn a doctorate from Harvard, after W.E.B. DuBois.

Dr. Woodson wanted to do more to celebrate Black history and bring awareness to anyone who would listen. Ultimately, his goal was to educate because he believed young students were not taught enough about their ancestors' deep heritage and accolades. In 1926, Woodson and his fraternity, Omega Psi Phi, were the creators of Negro History and Literature Week.

I often wondered why February, the shortest month in the year, was chosen. February is the birth month of Abraham Lincoln and Frederick Douglass. Lincoln issued the Emancipation Proclamation, and Douglass was an African American abolitionist. Black people celebrated their contributions to African American civil rights. Dr. Woodson chose February to honor their legacy and the achievements and history of Black people.

Organizations and schools across the country embraced this initiative. However, one week wasn’t enough, and Dr. Woodson sought to raise awareness of Black Americans’ contributions to society in a greater way. In the 1960s, the Black Power and Civil Rights movements were on the rise. Black students across college campuses were becoming more and more aware of the history of Black people. Because of this awareness, the Association for the Study of African American History pushed for change.

In 1976, on the 50th anniversary of the first Negro History and Literature Week, the Association officially made the shift to Black History Month. The entire nation had come to understand and recognize the importance of Black history in America’s overall story.

This February, think of ways you can celebrate Black History Month, such as:

Support Black-owned businesses.
Learn about the history and impact of Black culture.
Purchase, read, and share books by Black authors.
Volunteer with a Black nonprofit.
Watch a documentary on Black history.

I hope you find this enlightening and informative. Black history is deeply rooted in the structure of our country and should go beyond February. As you continue to educate yourself, I encourage you to share with others. Start a dialogue that will help others understand the importance of the historical contributions of Black people. As always, I wish you all continued peace, love, happiness, and blessings.

Eustacia English writes the Perspective column, which examines Diversity, Equity, and Inclusion (DEI) in resume writing and career strategy. She is a 20-year veteran of HR and talent acquisition and started Resumes on Demand last year. She also writes on DEI for The Black in HR e-zine. She lives with her husband and two children in Cherry Hill, NJ. Find her online at LinkedIn.com/in/ecampbell05.

New and Renewing Members - December 2021

Administrative Manager — Tue, 04 Jan 2022 09:00:00 GMT

Welcome to our new and renewing members for the month of December 2021!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

NEW MEMBERS

Dawn Bahan in Atascocita, Texas
Suzie Bridges - The Resume Rockstar in Toronto, Ontario, Canada
Claire Davis - Traction Resume in Spokane, Washington
Shabrina Dew - Thee Happenings LLC in Killeen, Texas
Clarissa Dobbins - City of Phoenix in Phoenix, Arizona
Tracy Engstrom in Galesburg, Illinois
Christina Gaitan - Captivate Resumes, LLC in Old Bridge, New Jersey
Susan Gitell - Pima Medical Institute in Phoenix, Arizona
Kathleen McGrorty - NewView in Irvine, California
Joe Mullins - Reinhardt University in Waleska, Georgia
Olukemi Okafor - Reinhardt University in Waleska, Georgia
Gaynor O'Neil - Resume Writing Com Au in Auckland, New Zealand
Wanda Pemberton - Be Savvy at Work in Wake Forest, North Carolina
Kristen Schmidt - Wordschmidt Consulting LLC in Worthington, Ohio
Monica Semnacher - Principia College in Elsah, Illinois
Stephanie Sullivan - Midwestern State University in Wichita Falls, Texas
Michelle Taepakdee in Coral Springs, Florida
Nathalie Thompson - 5 fold consulting in Aldie, Virginia
Dirk Welch - Midwestern State University in Wichita Falls, Texas
Demetria Williams - Iron Sharpens Iron, LLC in Wahiawa, Hawaii

RENEWING MEMBERS

Carol Adams - Ideal Resumes, LLC in Lafayette, Louisiana
Amy Adler - Five Strengths Career Transition Experts in Salt Lake City, Utah
Dahlia Ashford - Ashford Career Consulting Company in Winchester, Virginia
Marian Bernard - The Regency Group in Aurora, Ontario, Canada
Bridget (Weide) Brooks - Résumé Writers Digest in Omaha, Nebraska
Freddie Cheek - Cheek & Associates in Amherst, New York
Tammy Chisholm - Premier Professional Resumes in Mechanicsville, Virginia
Karen D'Anna - Write On Resume Services in Metamora, Michigan
Adelle Dantzler - Dantzler Solutions LLC in Washington, D.C.
Arnie Fertig - Jobhuntercoach in Melrose, Massachusetts
Gary Foster in Highlands Ranch, Colorado
Virginia Franco - Virginia Franco Resumes in Matthews, North Carolina
Kalindi Garvin - Mount Mercy University in Cedar Rapids, Iowa
Crystal Johnson - Johnson Consulting Services LLC in McLean, Virginia
Mary Jo King - Alliance Résumé & Writing Service in Racine, Wisconsin
Gail Martin - Dream Chaser Resumes in Riverside, California
Robin McArthur - Resume Advisers, LLC in Omaha, Nebraska
Tammeca Riley in Mitchellville, Maryland
Cheretta Robson in Bronx, New York
Kristen Schmidt - Wordschmidt Consulting LLC in Worthington, Ohio
Carrie Silver-Stock - Principia College in Elsah, Illinois
Laura Smith-Proulx - An Expert Resume in Arvada, Colorado
Mary Ann Victor in Shelby Township, Michigan
Angela Watts - MyPro Resumes in Eagle, Idaho
Wendi Weiner, Esq. - The Writing Guru in Miami, Florida
Michelle Wright - Wright Writing Services, LLC in Charlotte, North Carolina

The NCRW Corner: How to Proofread Your NCRW Submissions

Administrative Manager — Tue, 04 Jan 2022 08:00:00 GMT

By Sally McIntosh, NCRW, NCOPE

These examples of proofreading errors were found on the internet, primarily in news articles. Back when there were only newspapers, it was unusual to find a writing error. Now, one wonders if anyone proofreads articles before publication online. Some errors will jump out at you, and others are a little harder to find. I did not make up any of these.

Are you a finance leader looking to take an international company to the next level while making an impact on patience lives?
Biden says hell "work like hell" to pass infrastructure, social spending bills.
Who was the first professional are & B band?
To advertise here, call f presentative in Classified for more information.
Britney Spears thanks fans for freeing her from dads control.
Bennett is flattered by visibly doesn't know what Cooper is talking about.
Whos really behind those Costco Kirkland items?
Investigators also seized other prop guns and ammunition that were being for the film starring Baldwin.

How do we become better proofreaders? Following are some modified tips from the University of Arkansas at Little Rock, Writing Center:

Try reading backwards, a sentence at a time. This will help you focus on the sentences, rather than getting caught up in the content of your paper.
Place a ruler under each line as you read it. This will give your eyes a manageable amount of text to read.
Know your own typical mistakes. Before you proofread, look over documents you have written in the past. Make a list of the errors you make repeatedly.
Try to take a break between writing and proofreading. Set the paper aside for the night—or even for 20 minutes.
Proofread once aloud. This will slow you down and you will hear the difference between what you meant to write and what you actually wrote.
Ask someone else to read over your document and help you find sentences that aren't clear, places where you're being wordy, and grammatical errors.
Use the spell-checker on your computer, but use it carefully, and also do your own spell-checking. Computer spell-checkers often make errors – they might suggest a word that isn't what you want at all, and they don't know the difference between there, their, and they're, for example. (Note: Even Grammarly is not always correct.)
Get help. If you're not sure if you need that comma or whether to use "affect" or "effect," look it up in a writing handbook or ask for help.

Remember that editing isn't just about errors. You want to polish your sentences at this point, making them smooth, interesting, and clear. Watch for very long sentences, since they may be less clear than shorter, more direct sentences. Pay attention to the rhythm of your writing; try to use sentences of varying lengths and patterns. Look for unnecessary phrases, repetition, and awkward spots.

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Sally McIntosh was an original member of NRWA and volunteered as a Certification Commission grader before serving as Chair for 16 years. For more than 30 years, she has operated Advantage Resumes in St. Louis, MO. Find her online at LinkedIn.com/in/reswritersally.

NRWA Member Spotlight: Kristen Schmidt

Administrative Manager — Tue, 04 Jan 2022 07:00:00 GMT

By Anne Anderson – NRWA Staff Writer

The recent introduction of the NRWA’s new branding makes this the perfect time to introduce you to Kristen Schmidt, NRWA’s 2022 Marketing Committee Chair. Kristen brings to her role invaluable marketing and public relations experience and a passion for hiring and mentoring employees and developing careers. She earned a bachelor of science in journalism at the University of Illinois at Urbana-Champaign and is pursuing a certificate in diversity, equity, and inclusion at The Ohio State University. She also holds a certificate in culinary arts from the Washburne Culinary and Hospitality Institute.

Kristen is an editor, writer, and branding consultant who operates her own business, Wordschmidt Consulting LLC. She works with a wide variety of clients, some in higher education, arts, and construction. She has an affinity for communicators and creatives, and especially loves working with young professionals and people in the hospitality industry.

Kristen has enjoyed a successful journalism career. Before opening her business, she was associate editor at Ohio State Alumni Magazine and editor of Columbus Monthly magazine. She co-founded Six One Fork, an online magazine (currently on hiatus) devoted to the Columbus food and wine scene. In making the decision to find a new direction, she grappled with the issues facing many of our clients: How do changes and trends in her industry affect her career; what are her personal values and goals; where does she want to focus her efforts and skills?

When her professional direction became clear, joining the NRWA was a natural step to meet more industry professionals, learn new skills, and gain credentials. She responded to a request to assist the public image committee and now has been tapped for the board position. Kristen attended the 2021 conference and was extremely impressed with the speaker quality and the online platform’s superior functionality. She appreciates the exceptionally welcoming and supportive nature of the organization.

Kristen notes that we’re living through a once-in-a-generation change in the workforce, a realignment of how people balance life and work. People have been in jobs and industries for years, thinking they have nothing to offer other industries. NRWA members have the power to help them open up their thinking and find new work that is consistent with their values.

In her role as marketing chair, Kristen is eager to build on the work that has begun with the NRWA’s logo change and rebranding, aiming to expand the organization’s reach and reputation. She is focused on understanding what our audiences need and how the various marketing channels can best speak to different people. She is thinking about translating these into powerful collateral and communication materials that deliver a consistent image and message—from writing to video to social media. In addition, she hopes to help build workflow and process structures that will strengthen marketing continuity and sustainability over time.

Kristen is based in Columbus, Ohio, where she lives with her husband, Bear, a professor of political science at Ohio State, and their 5-year-old daughter, Molly. They own a historic mid-century home that “is a lot of work.” You can contact Kristen at kristen@wordschmidt.co or www.linkedin.com/in/kristenmargaretschmidt/.

Perspective: Long Live the King (MLK, That Is!)

Administrative Manager — Tue, 04 Jan 2022 06:00:00 GMT

By Eustacia A. English – NRWA DEI Columnist

Wow! Just like that, 2022 is here. I hope you all had an amazing holiday and were able to do what you love. I use the holiday season to connect with family, have Christmas fun with my husband and kids, and reflect on the previous year and prepare for the new year.

During my reflection time, I write in my new planner and prepare for what lies ahead. There’s something about a new year that has always excited me since I was a child. As a child, it was all about staying up late and watching Dick Clark’s Rockin’ Eve and seeing the big shiny ball drop in New York City. Growing older, I would fall asleep before midnight and wake up the next day feeling renewed.

I don’t believe in New Year’s resolutions and rather focus on goal setting. I get this from my father. As a child and then young adult, my father always had a family meeting on the second Sunday of the new year. A meeting of the minds to talk about our family goals. We discussed a savings plan, school, summer vacations, and any topic my brother and I wanted to add to the discussion.

As an adult with my own family, I do the same with a twist. I write in my planner and create my vision board that visually depicts my goals for the new year. Each year, one goal on my vision board includes how I can serve and inspire others in a meaningful way, just like Dr. Martin Luther King, Jr. Dr. King once said, “If I cannot do great things, I can do small things in a great way.”

Dr. Martin Luther King Jr. was born Michael King, Jr. on January 15, 1929. Dr. King was a Baptist minister and social activist who led the civil rights movement. Dr. King believed in liberty and justice for all, peace and service. In 1963, during the March on Washington, Dr. King delivered the “I Have a Dream” speech. This speech is known for being one of the most famous speeches to date and truly affected change in the United States. One year after his speech, President Lyndon Johnson signed the Civil Rights Act of 1964, followed by the Voting Rights Act of 1965 into law, marking the most significant advances in civil rights legislation.

Each year, I reread the “I Have a Dream” speech to remind myself how far we have come and that we still have work to do as a nation, as police brutality and racial injustice are still alive. Dr. King had dreams of equality and a belief that “somehow this situation can and will be changed.” Each year, I honor Dr. King and look to make a positive change in the lives of others through volunteering. He once said, “Life’s most persistent and urgent question is, ‘What are you doing for others?’”

On Monday, January 17, 2022, communities across the country will celebrate Dr. Martin Luther Jr. Day of Service (MLK Day), signed into law as a federal holiday in 1983 by President Ronald Reagan. MLK Day is celebrated on the third Monday of January each year and marks the birthday of the civil rights leader and nonviolent activist. The day is dedicated to encouraging Americans to participate in community service.

As we embark on this new year, I want you to think about what you can do this year to help others. Here are a few things to get you started: volunteering at a food pantry, making hygiene kits for the homeless, partnering with organizations that support battered women and men, remembering our veterans, and free of charge resumes/coaching sessions for those transitioning to the civilian workforce.

If you are local to the South Jersey/Philadelphia area, MLK365 is a great organization to partner with. If you are at a loss for ideas, Google is your friend. Keep in mind that serving others does not always have to be physical, monetary, or take time away from your daily routine. Sharing information and access to resources with friends and family could also go a long way. Knowledge is power, and you never know how you could potentially help someone.

In 2022, let us remember to focus on small things we can do in a great way and create moments that matter for others. Wishing you all continued peace, love, happiness, and blessings in 2022.

Editor’s Note: Looking to make an impact with your writing skills? CatchaFire.org is a website that constantly seeks excellent writers for professional bio writing, donation letters, and web content. This is a great launching point for newer writers to gain valuable experience in executive-level business writing.

Eustacia English writes the Perspective column, which examines Diversity, Equity, and Inclusion (DEI) in resume writing and career strategy. She is a 20-year veteran of HR and talent acquisition and started Resumes on Demand last year. She also writes on DEI for The Black in HR e-zine. She lives with her new husband and two children in Cherry Hill, NJ. Find her online at LinkedIn.com/in/ecampbell05.

New and Renewing Members - November 2021

Administrative Manager — Tue, 07 Dec 2021 10:00:00 GMT

Welcome to our new and renewing members for the month of November 2021!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

NEW MEMBERS

Davida Billingsley - Proliphic Career Services, LLC in Grovetown, Georgia
Carolina Borges in Howell, New Jersey
Theresa Fine - Randstad RiseSmart in La Mesa, California
Kamee Gilmore - Paradigm Solutions | PRCS Canada in Sherwood Park, Alberta, Canada
Ashley Green in Winchester, Indiana
Christina McBride in Columbia, Missouri
Catherine McKaskey in Indian Land, South Carolina
Machelle Pace in N Little Rock, Arkansas
Katey Redmond - The Amiable Red Pen in Anchorage, Alaska
Troy Reed - Document Prep in Los Angeles, California
Celine Robichaud - Randstad RiseSmart in Moncton, New Brunswick, Canada
Erin Rosener - Randstad RiseSmart in Chattanooga, Tennessee
Anne Shoemaker in Greensboro, North Carolina
Tammy Wyllie in Kings Mountain, North Carolina

RENEWING MEMBERS

Rachel (Vander Pol) Raymond - RVP Career Services in Santee, California
Grace Beck - Nimble Careers in Park Ridge, Illinois
Arnie Boldt - Arnold-Smith Associates in Rochester, New York
Casie Dingwell - Opening Doors Resume & Writing Services in Inwood, West Virginia
Gayle Draper - Intentional Careers and Human Resources in Collingwood, Ontario, Canada
Emma Geiser in Reno, Nevada
Jeanne Hanks - Visual-Career-Guides, LLC in Dublin, Ohio
Fanchon Henneberger in Dallas, Texas
Kim Isaacs - Advanced Career Systems in Doylestown, Pennsylvania
Caroline M. Jagot - A Better Resume in Tallahassee, Florida
Melissa Kunitzer - University of Hawaii Maui College in Kahului, Hawaii
Edward Lawrence - Getstarted LLC in Natick, Massachusetts
Ferrell Marshall - Spotlight Coaching in Pasadena, California
Sally McIntosh - Advantage Resumes LLC of St. Louis in St. Louis, Missouri
William Mitchell - The Resume Clinic in New Orleans, Louisiana
Becky Neff - Zoetic Resume & Writing Services in Three Rivers, Michigan
Bonnie Negron - Bonnie Career Services, Inc. in Iselin, New Jersey
Greg Palmer in Winterville, North Carolina
Lisa Rangel - Chameleon Resumes in Rutherford, New Jersey
Shanica Roberts - Next Chapter Career Services LLC in Richland, Washington
Nikki Ryberg - Ryberg Group, LLC in Oregon, Wisconsin
Lisa Tascione in Kennett Square, Pennsylvania
Jill Walser - I got the job! in Bellevue, Washington

NCRW Corner: An In-Depth Look at the NCRW Sample Review

Administrative Manager — Tue, 07 Dec 2021 09:00:00 GMT

By Kathy Keshemberg, NCRW, NCOPE - NCRW Certification Chair

Are you interested in gaining more confidence in your resume writing abilities? Could a differentiator between your services and the competition increase sales? Would you like to be recognized within our industry as one of the best?

If you answered yes to any or all these questions, earning your NCRW should be on your goal list for 2022.

Get a Free Prep Workshop

Not sure where to start? Sara Timm & I presented a session at the NRWA conference in September and shared many tips and advice. You can listen to the recording here—for free!

Get the Evaluation Sheets – Free!

And, as a bonus, I included the actual documents the graders use to evaluate your sample and score your exam. If you review each section of these forms and study the corresponding sections of the NCRW Study Guide, you will greatly enhance your success in the NCRW process.

Your NCRW Graders Are Here to Help

Now, I’m not saying everyone is ready to be an NCRW, and probably at least half of the samples we see are deemed not ready on the first try. However, the bonus of starting the process is that you receive targeted advice on how to improve your writing. Your grader completes one to three pages of notes, calling out specific mistakes in strategy, grammar, punctuation, formatting, and much more. Plus, you have the opportunity to request a 15-minute consult with your grader to ask specific questions.

Listen to the recorded webinar for complete instructions and advice on passing the sample submission step.

Review “First Try Ready” Samples

One thing I forgot to mention during the conference session was our newly updated sample page. These samples are actual submissions deemed ready prior to the writer passing the NCRW exam on their first try. To be transparent, we did make the changes suggested by the grader before we posted these samples. No one has ever submitted a “perfect” sample!

I suggest reviewing the samples to get an idea of the type of candidate you should use for your sample. I see many submissions deemed “not ready” because the subject was a new college grad or career changer. Our graders can’t gauge your writing skills and strategy knowledge with these types of candidates.

Questions About the Process?

I challenge everyone to place earning their NCRW on the top of their 2022 goal list. It’s a challenging but rewarding venture. And the graders and I are here to help you along the way. Reach out to me at certchair@thenrwa.org if you have questions.

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Kathy began volunteering with the NRWA as a member of the initial board of directors and continued contributing in various capacities, culminating with accepting the role of Certification Chair in January 2021. For three-plus decades, she has operated A Career Advantage in Appleton, WI. Find her online at LinkedIn.com/in/kathykeshemberg.

Perspective – ‘Tis the Season

Administrative Manager — Tue, 07 Dec 2021 08:00:00 GMT

By Eustacia A. English – NRWA DEI Columnist

It's the most wonderful time of the year. At least it is for me! I’m in an extremely happy mood from November to January and enjoy spending time with family and friends. Since I was a child, I have always loved Thanksgiving because of all the food. Who knew back then, I was a foodie at heart. I learned early on the meaning of giving thanks, being grateful for all you have, and why my household celebrated Thanksgiving.

Christmas was my second favorite holiday. As kids, my brother and I were allowed to open one present on Christmas Eve. Growing up and going to Catholic school, I learned early on that Christmas was not about Santa Claus, the North Pole, and toys as I once thought.

As I progressed in my career, celebrating holidays at work became hard. I didn’t know what to say to my colleagues. If I said, “Happy Holidays,” was I declaring war on Christmas? If I said, “Merry Christmas,” was I disrespecting my Muslim colleagues? Should we call the party a Christmas party, holiday party, or office party? I learned the safe bet is to call it a seasonal celebration and mention the various holidays celebrated during the season. In the diverse world that we live in, I don’t want to leave anyone out.

In light of my column’s focus – celebrating diversity, equity, and inclusion, I thought it would be fun and relevant to bring awareness to the various holidays celebrated from late November through January.

November 27 – December 24:  Advent, a Christian season of celebration leading up to the birth of Jesus Christ.  
November 28 – December 6: Hanukkah commemorates the victory of the Maccabees over the Syrian Greek army and the subsequent miracle of rededicating the Holy Temple in Jerusalem and restoring its menorah, or lamp.
November 28 – January 6: Nativity Fast, a period of abstinence and penance practiced by the Eastern Orthodox, Oriental Orthodox, and Eastern Catholic Churches in preparation for the Nativity of Jesus Christ.  
December 8: Bodhi Day, the Buddhist holiday that commemorates the day that the historical Buddha, Siddhartha Gautama (Shakyamuni), experienced enlightenment.
December 12: Feast of Our Lady of Guadalupe, a religious holiday in Mexico commemorating the appearance of the Virgin Mary near Mexico City in 1531.
December 16 – 24: Las Posadas, a nine-day celebration in Mexico commemorating Mary and Joseph's trials during their journey to Bethlehem.
December 21: Yule Winter Solstice, a celebration by Pagans and Wiccans focusing on rebirth, renewal, and new beginnings.
December 25: Christmas Day, the day that many Christians associate with the birth of Jesus Christ.
December 26: Boxing Day, a secular holiday celebrated in the U.K., Canada, Ireland, Australia, New Zealand, Hong Kong, and Africa.
December 26 – January 1: Kwanzaa, an African American holiday started by Maulana Karenga in 1966 to celebrate universal African-American heritage.
December 26: Feast of the Holy Family, a liturgical celebration in the Catholic Church in honor of Jesus Christ, his mother, and his foster father, St. Joseph as a family. The primary purpose of this feast is to present the Holy Family as a model for Christian families.
December 28: Feast of the Holy Innocents, a Christian feast in remembrance of the massacre of young children in Bethlehem by King Herod the Great in his attempt to kill the infant, Jesus Christ.
December 31: New Year’s Eve/Watch Night, a day for Christians to review the year that has passed, make confessions, and then prepare for the year ahead by praying and resolving.
January 1:  New Year’s Day, the first day of the year according to the modern Gregorian calendar, is celebrated in most Western countries.
January 1:  Feast Day of St. Basil, a holiday observed by the Eastern Orthodox Church, commemorating the death of Saint Basil the Great.
January 6:  Epiphany or Día de Los Reyes (Three Kings Day), a holiday observed by Eastern and Western Christians that recognizes the three wise men's visit to the baby Jesus twelve days after his birth.
January 6: Christmas, recognized on this day by Armenian Orthodox Christians, who celebrate the birth of Jesus on Epiphany.
January 7: Christmas, recognized on this day by Eastern Orthodox Christians, who celebrate Christmas thirteen days later than other Christian churches.

I hope that you find this helpful as you celebrate this season. Keep in mind that we should not assume everyone celebrates the same, nor should we assume that everyone celebrates holidays at all. As for me, ‘tis the season to be jolly, and I will rejoice and be glad in it. With all that has happened with the pandemic, I am looking forward to food, desserts, more desserts, singing my favorite Christmas carols, and making memories with family and friends. Whether you celebrate or not, I wish you all peace, love, happiness, and many blessings as we go into the new year.

Eustacia English is a new volunteer for the NRWA and writes the Perspective column, which examines Diversity, Equity, and Inclusion (DEI) in resume writing and career strategy. She is a 20-year veteran of HR and talent acquisition and started Resumes on Demand last year. She also writes on DEI for The Black in HR e-zine. She lives with her new husband and two children in Cherry Hill, NJ. Find her online at LinkedIn.com/in/ecampbell05.

Feature Article: The Benefits of NRWA Member Mixers

Administrative Manager — Tue, 07 Dec 2021 07:00:00 GMT

By Paul Bennett, NCOPE – NRWA Director of Member Support, New Business Owners (West)

Heads up from your keyboards, everyone!

No matter where we fall on the introversion-extroversion scale, once in a while, we’ve all got to extricate ourselves from intense brainwork, come up for some air, and enjoy a bit of good old-fashioned socializing. Our happiness and mental health depend on it! And now that coronavirus has crashed the humanity party (in case you haven’t noticed), it’s more important than ever that we all simulate real-life gatherings until we can meet again in person.

One of the many benefits of NRWA membership is that it plugs you into a vast network of potential friends and colleagues, and it’s easy to network through our private Facebook and LinkedIn groups. The problem is, our social media conversations tend toward more “serious” and business-related, and they don’t happen in real-time.

So, how can we all have a little more fun? In an NRWA Member Mixer, of course! With a deliberately non-serious agenda, an NRWA Member Mixer is a great way to round off your afternoon. I’ve attended (some might say crashed) a few of our mixers over the past year or so, and I’ve always found them worthwhile.

Here’s how the mixers play out: We all gather in a Zoom room for about five minutes of casual, popcorn-style conversation. Then our meeting organizer (Sara Timm, our incoming President, has filled this role well) comes up with an icebreaker topic and divides us into breakout rooms (each having between two and four people) for about five minutes of conversation. After our breakout sessions, we all return to the main room, chat a little more, and then rinse/repeat the cycle a few more times until an hour has passed.

Icebreaker topics can be work-related, such as “What would you most like to get out of your NRWA membership?” or “What’s your biggest professional challenge?” In situations like this, the breakout discussions can yield plenty of ideas, solutions, and even mentoring (it’s wonderful how professional synergies can emerge from just a few minutes of focused conversation).

Or perhaps the icebreaker will be more casual and fun, such as “What memories does Thanksgiving hold for you?” In this particular case, I described the time when a raccoon spilled a huge pot of homemade turkey soup all over my sundeck (it was a total loss), and I learned how my new NRWA friend salvaged their turkey dinner after an eighteen-hour, county-wide power failure that same morning (if you’re careful, you actually can cook a turkey over an open-pit fire).

Most of the mixers are limited to NRWA members only, but sometimes—for example, for our next event—we’ll open them up to nonmember guests. And we’ve enjoyed spontaneous, surprise appearances by adorable pets (I’ve happily hoisted my little dog Bingo in front of the webcam) and talented children (Rosalinde Rosado’s son tickled the ivories for us recently)!

The only hard-and-fast conversation rule is to be polite and respectful (and it’s probably a good idea to keep “politics and religion” to yourself), but aside from that, sticking to the icebreaker topics is optional!

So, if you’ve long regretted never getting to star on Hollywood Squares or The Brady Bunch, now’s your chance to experience first-hand the fun of being boxed in on Zoom. Click here to sign up for our next Member Mixer and bring a friend (this mixer is open to everyone) on December 15 at 5:00 p.m., ET. See you there!

(And watch this link for updates on new dates in 2022!)

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Paul Bennett has volunteered for the NRWA since 2018 and currently serves as a Director of Member Support for New Business Owners. When not helping job seekers excel in their career marketing activities, Paul enjoys creative writing, cycling, hiking, camping, anything outdoorsy, and chilling with Bingo (his Bichon Frise X miniature poodle). He’s Principal of NOVA Career Strategies in Vancouver, BC. Find him online at LinkedIn.com/in/paulraworthbennett.

What’s Saving My Life This Month? Our Member Directory!

Administrative Manager — Tue, 07 Dec 2021 06:00:00 GMT

By Amanda Brandon, NCOPE – NRWA Newsletter Editor

I don’t know about you, but one of my favorite perks of being an NRWA member is the effort our admin team puts into resources for job seekers and industry professionals. Between the education opportunities, networking events, and resources, we really do have the best industry organization.

I’m so excited about a contact who found me through the member directory. I had recently updated my profile and received an email asking me if I could handle some contract work in the New Year. How cool is that?

Our association with the NRWA helps us establish a professional reputation. I encourage you to link to your member profile in your email signature, add our banners to your website, and be sure to update your information regularly. It’s a free tool that can help you build your business and reputation.

New and Renewing Members - October 2021

Administrative Manager — Tue, 02 Nov 2021 10:00:00 GMT

Welcome to our new and renewing members for the month of October 2021!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

NEW MEMBERS

Sara Anderson in Kitchener, Ontario, Canada
Indira Banerjee in Waterloo, Ontario, Canada
Annette Bay in Iron River, Wisconsin
Elizabeth Ford - ONEHIRE in Virginia Beach, Virginia
Asia Forest - Unique Career Consulting in Spring, Texas
Beverly Foster - Where to Next Group in Chanhassen, Minnesota
Cynthia LeMonds - LeMonds Creative Consulting in Castro Valley,California
Nancy Lopez - NDL Leadership LLC in Webster, New York
Monica Manney - Compass Career & Development Services in Charlotte, North Carolina
Keandra Mercedes in Bronx, New York
Amy Parzych - Hult International Business School in Cambridge, Massachusetts
Veronica Peterson - Mastering the Job Search in Staten Island, New York
Santha Rathnam in Branford, Connecticut
Andres Ricardo in Miami Lakes, Florida
Katherine Roseth - Roseth Consulting in Minnetonka, Minnesota
Erica Steiner in Covington, Louisiana
Louisa Tatum - New York Public Library in Bronx, New York
Jessie West - Resume Rundown in Houston, Texas
Cherie Wilcox - Uncover Your Sunshine, LLC in Louisville, Colorado
Larisa Williams - Chic Resumes & Services in Round Rock, Texas
Jamison Willis in Cypress, Illinois

RENEWING MEMBERS

Elaine Basham - The Resume Group in Kansas City, Missouri
Bridget Batson - Houston Outplacement in Houston, Texas
Kim Batson - The CIO Coach in Sammamish, Washington
Lorraine Beaman - Interview2work LLC in Davis, California
Grace Beck - Nimble Careers in Park Ridge, Illinois
Eugena Bellamy-Green in Livermore, Colorado
Kimberly Ben - Top Resume Writing & Career Services in Huntsville, Alabama
Paul Bennett - NOVA Career Strategies in West Vancouver, British Columbia, Canada
Emily Christakis in Long Island City, New York
Paula Christensen - Strategic Career Coaches in Green Bay, Wisconsin
Kirstie Colin - New View Career Services in Atlanta, Georgia
Michele Coneys in Whitehouse Station, New Jersey
Pat Criscito - ProType/ProWrite, Ltd. in Hurdle Mills, North Carolina
Laura Fontenot - Masterwork Resumes in Frisco, Texas
Roberta Gamza - Career Ink in Broomfield, Colorado
Nelly Grinfeld - Top of the Stack Resume in Mason, Ohio
Beate Hait - Resumes Plus in Holliston, Massachusetts
Sandra Ingemansen - Resume Strategies Matteson, Illinois
Erin Kennedy - Professional Resume Services, Inc. in Lapeer, Michigan
Mary Jo Kiepper - My Career Services in Boston, Massachusetts
Peter Lavelle - Rez Builder in Hugo, Minnesota
Madelyn Mackie - Activate Your Career Dreams in Oakland, California
Nosheen Maqsood in Manassas Park, Virginia
Linda Matias - CareerStrides in Long Island, New York
Steven Provenzano - ECS: Executive Career Services & DTP, Inc. in Streamwood, Illinois
Dawn Rasmussen - Pathfinder Writing and Career Services LLC in The Dalles, Oregon
Kim Ribich - Kim Ribich Consulting in Crested Butte, Colorado

NCRW Corner: Plan Your Writing Strategy Around Your Client’s Voice

Administrative Manager — Tue, 02 Nov 2021 09:00:00 GMT

By Nelly Grinfeld, NCRW, NCOPE

Is your next professional goal to start the NCRW certification process? If so, congratulations! To ensure a successful resume sample submission, make sure to closely follow the guidelines that have been outlined in detail in the NCRW Study Guide. Take your time to review all the Study Guide sections, and then plan your writing accordingly.

As you begin the task of writing a client’s resume, the first thing to think about is what information should be included to support the client’s target position, company, and industry. Without this clear goal, you run the risk of creating a document that is too general and irrelevant. In fact, before you type a single word on the screen, you should have a clear picture of what information is actually relevant to your client’s career goal.

For a District Sales Manager looking to switch industries from retail to consumer-packaged goods, is his prior experience as a food supply sales representative important? Discuss this with your client to clearly understand what skills their next employer is looking for and which of their skills are a match. Remember that the experience section does not need to include every aspect of all positions.

The Study Guide also urges you to think of yourself as a ghostwriter. The client’s communication style (not your communication style) must be the basis for building the resume document. During your intake process, whether by phone or in written form, you must gather information that will help you set the resume tone. A quality assurance specialist will, most likely, communicate very differently from a VP of Human Resources. The words and phrases you include on the resume will likely set the tone for your client’s interview – make sure that your writing accurately reflects how your client speaks about themselves.

This has been a brief overview of how to properly plan your writing strategy. As you craft your resume sample for review, make sure to thoroughly follow the Study Guide guidelines, and you will increase your chances of success!

Nelly Grinfeld, NCRW, NCOPE has volunteered for the NRWA since 2018 and serves as a grader on the NCRW Certification Committee. She really values her NRWA membership for all the fantastic learning and growth opportunities offered. She owns Top of the Stack Resume LLC in Cincinnati, OH. You can find her online at LinkedIn.com/in/nellygrinfeld/.

Member Spotlight: Kim Ribich – NCRW & Career Coach

Administrative Manager — Tue, 02 Nov 2021 08:00:00 GMT

By Caitlin Gonzalez, NCRW – NRWA Staff Writer

Nestled in the cozy mountain town of Crested Butte, CO, known for its winter skiing and spring wildflowers, you will find Kim Ribich diligently writing resumes and coaching clients to help them achieve purposeful, meaningful careers.

Much of this is new to Kim; she only recently moved into her Crested Butte home last weekend (at the time of writing this article), and she began her resume writing practice about one year ago. This "newness" symbolizes her adventurous and courageous spirit while also exhibiting how she seeks to maximize all that life offers. What a beautiful combination to gift job seekers as they navigate their journey towards intentional living!

Kim brings skill in crafting life-changing resumes, a determined work ethic, and a community-centric approach to the NRWA. She "dove right in" to the career services industry in late 2020, and we are so fortunate to have her with us.

A Passion for Solution-Focused Servant Leadership

Interested in understanding more about how people think, feel, and behave, Kim achieved her Bachelor of Arts in Psychology from Alverno College in her home state of Wisconsin. She had intended to go into this field upon graduation but found she felt less suited to orient around problems and preferred to orient around solutions. While she did not become a practicing psychologist, she was spurred into helping professions throughout the nonprofit sector. Her education has remained relevant and helpful throughout her life and work.

Kim served as a Program Director for Coalition for Children, Youth, and Families, where she pioneered a statewide program to connect and support families adopting children with special needs. Then, after moving across the country to Colorado, she worked on behalf of child and animal protection with the American Humane Association, eventually spearheading the grants program. Kim also worked as Office Manager for Adam's Camp, offering developmental therapy programs and family support to children with special needs.

Later, an opportunity opened within The Colorado Health Foundation, and she went on to become their Events Manager overseeing all public-facing events, conferences, and training. One of her most significant accomplishments was steering their annual award-winning conference. She noticed many other nonprofits struggling with event coordination and management and was repeatedly asked to help guide external strategy and planning. A new professional challenge then emerged – entrepreneurship.

The Dawn of Kim Ribich Consulting, LLC

Kim Ribich Consulting, LLC was born in 2013 to help nonprofits seeking event management expertise. Being able to help more organizations was a fulfilling extension of her events management role at The Colorado Health Foundation. She was also reminded of her "roots" in working one-on-one with people in an advisory role.

In 2020, she began contemplating a 180-degree career change to pursue individual coaching and resume writing. In June of 2021, she made the leap from full-time event consulting to full-time career service support. It was a natural extension, interlacing together her love of writing and helping others.

As a resume writer and career coach, Kim guides clients to answer the inspirational and critical question posed by poet Mary Oliver, "Tell me, what is it you plan to do with your one wild and precious life?" In response, she partners with clients to define a vision of what true success means to them with genuine care, positivity, and commitment to quality results. With this mission set in place, she coaches clients into the next chapter of their careers and helps them develop resumes, LinkedIn profiles, and job search packages.

"I see myself as a 'theme weaver'—helping articulate someone's career story and unique contributions." Clients have called her a "beacon of hope" during and after this process.

Kim became credentialed as a Certified Digital Career Strategist by the Professional Association of Resume Writers and Career Coaches (PARWCC) and a Certified Life Coach by Life Coach Training Systems.

NRWA Involvement – "The NRWA is My People; You're My People!"

Before launching her resume writing and career coaching services at Kim Ribich Consulting, she came to the NRWA's website to dip her toes in and test out the industry waters. She started by taking the self-directed Resume Writing 101: The Foundations course. "Oh my gosh, I really loved it; [resume writing] has the best of everything," she exclaimed. "It combines my love for writing and helping others." This realization and instant love for the industry left her motivated for more after finishing the initial training. "The rest was history; I was hook, line, and sinker! It has been a whirlwind."

A whirlwind, indeed! Kim went on to take the Writing Excellence course in early January 2021 and was a certified NCRW by April 2021—no small feat!

Shortly after, she was tapped on the shoulder for her expertise in event management and joined the Conference Committee to help with the 2021 NRWA Annual Conference. "No experiences or moments are wasted," she explained regarding the full-circle nature of serving with event management within her new industry. You will be seeing her name throughout the 2022 Annual Conference as she helps drive the planning efforts.

Being in the NRWA has been instrumental in her journey as a resume writer. "Having an association or organization like the NRWA is so great. I don't hesitate to reach out to other members when I have questions, and I have been so instantly welcomed. Everybody has been so open and willing to help."

Thank You, Kim!

Kim gives job seekers the support they need when facing career changes and leads by example with her own career journey. She makes a positive impact not only with her words but with her actions. By pivoting careers and moving across state lines to cultivate a life she loves, she also influences others to make courageous choices.

She also inspires us to get involved and not take this "one wild and precious life" for granted. Within months, Kim joined the NRWA, got certified, and joined the Conference Committee. This motivation is contagious!

Kim, thank you for all you do for our organization and the clients that you serve!

You can contact Kim at either kim.ribich93@gmail.com or linkedIn.com/in/kim-ribich.

Caitlin Gonzalez is a resume writer and the founder of Career Over Coffee, LLC in Raleigh-Durham, NC. She specializes in writing for technical professionals after seven years of hands-on IT experience in Corporate America. Find her online at LinkedIn.com/in/caitlingonzalez.

Perspective: 13 Types of Unconscious Bias in the Hiring Process

Administrative Manager — Tue, 02 Nov 2021 07:00:00 GMT

By Eustacia A. English – NRWA DEI Columnist

By day I’m a recruiter, and I enjoy what I do. I get much satisfaction when I can offer a candidate gainful employment and their dream career. In this profession, we face challenges such as a lack of qualified candidates, a lack of diversity in the candidate pool, candidates and/or hiring managers missing interviews, or candidates accepting competing offers (after completing the entire interview process). While these challenges make our jobs as recruiters difficult, I want to discuss an often-overlooked challenge – unconscious bias – in this month’s Perspective.

Unconscious bias can and does occur during the hiring process. It happens when you form an opinion about a candidate based solely on your first impressions or personal opinions without regard for the candidate's skills or ability. Recruiters and/or hiring managers may make hiring decisions based on subconscious emotion, perception, and stereotypes.

Did you know there are up to 18 common types of bias in the hiring process? Let’s dig a little deeper on 13 of them.

Affinity bias: Also known as similarity bias, affinity bias can occur when a recruiter chooses a candidate because they share a similar background. We all tend to gravitate toward what and who is comfortable for us. However, hiring someone because they have a similar background or were in the same fraternity or sorority does not focus on the candidate’s skills and experience.
Expectation anchor: You could be making bad hires when you narrow your judgment on a candidate to just a few areas on the resume to form your entire opinion about them.
Confirmation bias: I am a firm believer that first impressions are everything. However, we should not judge a candidate solely based on first impressions, especially if it’s a negative opinion. One should not look for evidence to support your first impression of a person. Instead, focus on the skills and experience of the candidate.
Affect heuristics: At times, our jobs can be repetitive with reviewing resumes and interviewing back-to-back candidates. In this industry, speed is everything. Affect heuristics is rushing to a conclusion about a candidate to narrow down resumes or interview candidates quickly. In doing so, you could potentially make a poor decision based on discriminatory prejudices such as name or background.
Halo effect: If a candidate is strong in one qualification for the position, it doesn’t mean that they are strong in all areas.
Horn effect: In contrast to the halo effect, if a candidate lacks skill in one area, it doesn’t mean that they are a bad candidate.
Overconfidence bias: Great recruiters sometimes believe that they have great “recruiter intuition.” While that may be true some of the time, don’t be so overconfident in your ability that you don’t fully focus on the skills and experience of a candidate.
Negative emphasis bias: Judging someone based on personal attributes is never a good thing. The American Psychological Association suggests that “someone who is 6 feet tall earns, on average, nearly $166,000 more during a 30-year career than someone who is 5 feet 5 inches.” This is irrelevant and holds no bearing on skills and experience to do the job.
Beauty bias: We all know the saying; beauty is in the eye of the beholder. Unless you are applying for a beauty pageant, beauty should not be a relevant factor during an interview. Studies have shown that attractive people are usually hired sooner, get promotions more quickly, and are paid more than their less-attractive coworkers.
Conformity bias: Peer pressure during a panel interview is the main cause of conformity bias. Hearing the opinion of your peers can sometimes sway your opinion of a candidate.
Contrast bias: You may have an early candidate that sets the bar high, and you may be compelled to compare every candidate you meet to that candidate. Judging someone based on the candidate that came before them is not a fair hiring practice.
Nonverbal bias: This is judging a book by its cover. Nonverbal bias occurs when you use a candidate’s body language to build a story and jump to the wrong conclusion about them.
First impression bias: Deciding on a candidate within the first few seconds of meeting them will never give them a fair chance because you have already made your mind up.

Now that you have an idea of the unconscious bias that can happen during the interview process, stay tuned as we discuss prevention solutions in a future newsletter issue. As recruiters and hiring leaders, it’s important to focus on a candidate's skills and experience. The tricky part is that we risk unconscious bias when making decisions between successful and unsuccessful candidates. It’s important to remember that when we’re reviewing resumes and interviewing, we should always focus on the candidate’s skills and experience.

Feature Article: 2021 NRWA Conference Recap

Administrative Manager — Tue, 02 Nov 2021 06:00:00 GMT

By Paul Bennett, NCOPE – NRWA Conference Committee

It seems we just keep getting better and better at holding virtual conferences! Our 2020 event was excellent, and I found our 2021 experience to be even better. This year, more than 160 of us attended (a pretty good turnout), and in the future, given the size of our organization, I wouldn’t be surprised if that number goes much higher.

Because so many of us couldn’t make it, as a member of the 2021 Conference Committee, I’d love for all of our members to realize what a fabulous gathering it was. So, here’s my personal experience and summary of the NRWA 2021 Virtual Conference’s “three fabulous Ps”: platform, program, and people.

Platform
We used the Accelevents conferencing system this year (just like last year), and it performed well, with fewer technical glitches this time around and a smoother overall attendee experience. Personally, after just a few minutes of getting used to my surroundings, I felt right at home, and I’m guessing Stringfellow (meaning Addie, Robbie, and Jen) didn’t have to squash too many digital bugs.

Program
As I expected, the presentations were outstanding, with great breadth and depth of knowledge and a near-continual flow of “value bombs” that made the conference worth far more than the price of admission. Moreover, besides fortifying my skill in resumes and LinkedIn (my own two specialties), they broadened my knowledge of other essential career management areas. As a writer considering expanding his suite of offerings, I need to learn a lot more about the roles of other careers industry specialists such as coaches, recruiters, and career center personnel. Because these professionals are so closely involved in my resume clients’ success, I’m thankful that I gathered insight into what they do through the presentations I attended.

If you couldn’t make it and would like to see the outstanding lineup of speakers and topics we featured this year, you can download the conference schedule at this link. Recordings will soon be available for purchase on our On-Demand Webinars page!

People
Conferencing with one’s professional association is exciting, invigorating, and fun—a welcome respite from today’s world of ubiquitous screens, irritating bots, big data, and manipulative algorithms. And I think that’s true of conferences both in-person and virtual. This year’s vibe was great, with many people contributing to the learning by making insightful chat-stream comments and asking great questions.

Kudos to several groups of people:

The conference committee—led for the third year in a row by Nancy Grant— who did a fabulous job, having started not much after last year’s conference! Nancy’s stepping down from the hot seat, but fortunately, we have another conference planning expert taking her place.
The Stringfellow Management Group—meaning Addie, Robbie, and Jen—who outperformed as well, handling countless administrative matters in the months leading up to the event and making sure, from behind the scenes, that the event ran like clockwork.
Door prize donors and vendors – They provided more than 30 great prizes this year, and as always, our vendors were a prominent part of the conference as well. Thank you, donors, and vendors.
Our attendees – Most importantly, thanks to everyone who attended for making it a memorable experience by bringing along their knowledge, enthusiasm, and sense of humor.

Looking Ahead
We’re hoping that next year we can all meet each other (for real) in The Big Easy (New Orleans). However, our two virtual conferences have gone so well that your NRWA leadership is exploring the possibility of having more virtual gigs, even after the pandemic releases us from its grasp. Regardless of whether we meet in person or online, the following glowing feedback and hot numbers should give you a sense of the great NRWA conference experiences awaiting you in 2022 and beyond:

A few survey responses to “Please tell us about your favorite part of the 2021 conference”:

“I was impressed with the quality of speakers and their relevant content. Consistently excellent presentations. Great food for thought.”
“All the sessions I attended – they were wonderful!”
“All parts exceptional. Loved the extended networking time and topic-specific networking sessions.”
“You’re asking for just one? I believe that this year’s mix of presenters and social activities hit the right notes all around! Plus, I’ve made some new friends and potential referral partners!”
“I loved all of it.”

Percentage of attendees who:

like the idea of alternating virtual conferences with in-person ones: 86%
found using the Accelevents platform to be easy: 92%
felt that this year’s conference was great for networking: 92%
were “satisfied” or “extremely satisfied” with the overall experience: 98%

Yes, you read that right; 98%!

Hope to see you in New Orleans!

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What’s Saving My Life This Month? NRWA Member Benefits

Administrative Manager — Tue, 02 Nov 2021 05:00:00 GMT

By Amanda Brandon, NCOPE – NRWA Newsletter Editor

Did you know that when you join the NRWA, you’re not just getting a network of professional resume writers? You’re also getting access to some amazing business building perks. Over the next few issues, I’m going to feature these perks in this space.

This month’s benefit feature is Distinctive Resume Templates. This resource allows you to receive access to beautifully designed, ATS-friendly Microsoft Word templates for resumes, biographies, cover letters, and other career marketing documents.

You can join the “Insiders” club at a discount for just $27 for the first month with no obligation. The subscription renews at $47/month after this, or you can cancel with no obligation. Each Insider receives access to four new template collections per month (bios, resumes, letterhead templates, and sometimes other documents too).

I recently purchased a template package from Distinctive Resumes because I had a client who quickly needed something “executive.” I should have joined the club because I spent the same amount on the templates! I’m signing up for the Insiders perk this month—the templates saved me so much time!

If you’re interested in learning more about this benefit or other membership benefits, head over to https://thenrwa.com/partners to learn more.

New and Renewing Members - September 2021

Administrative Manager — Tue, 05 Oct 2021 10:00:00 GMT

Welcome to our new and renewing members for the month of September 2021!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

NEW MEMBERS

Amber Barney in East Patchogue, New York
Maria Barroso in Coral Gables, Florida
Jeremy Bernstein - West to East Consulting in Lithia, Florida
Deborah Curry in Lanham, Maryland
Camille Ehlers in Dallas, Texas
Sharyn Grose in Sherman Oaks, California
Jennifer Grunwald - University of Connecticut in Hartford, Connecticut
Ashley Ifft in Cranberry Township, Pennsylvania
Julia Kaukinen - Kaukinen Consulting in Kauniainen, Finland
Pollyanna Latshaw - Know You Project in Omaha, Nebraska
Terry Leja in Chicago, Illinois
Timothy Lindner - Revisionary Writing and Editing, LLC in Colonia, New Jersey
Shauna Lizzi in Clovis, New Mexico
Kaitlin Luna in Westminster, Colorado
Ralph Marra in South Setauket, New York
Teah McClain in Dallas, Texas
Elizabeth Reilly in New Brunswick, New Jersey
Marel Stensgaard in Lacey, Washington
John Swet - Eagle Sales Resumes in New York, New York
Donnella Tilery in Raritan, New Jersey
Brittany Towns - The HELP Outreach Center in Randallstown, Maryland

RENEWING MEMBERS

Niya Allen-Vatel in New York, New York
Shoni Bell - Summit Resume Service in Henderson, Nevada
Mary Elizabeth Bradford in Boerne, Texas
Amanda Brandon - ProPolish in Divide, Colorado
Carol Camerino - Job Seekers Looking For The On Ramp in Chester, New Jersey
Fred Coon - Stewart, Cooper & Coon, Inc. in Phoenix, Arizona
Kristen Coria - Resume Innovators in Branford, Connecticut
Tyesha Davis in Fort Worth, Texas
Kelly Donovan - Kelly Donovan & Associates in Lake Isabella, California
Mir Garvy in Raleigh, North Carolina
Bree Gurin - Creative Resumes and Business Writing in Harwinton, Connecticut
Joyce Harold - Resumes By Joyce in Norcross, Georgia
Kelly Hood in Austin, Texas
Michele (McCann) Kelley - CareerPro, Inc. in Newark, Delaware
Kam Khare - CStarter LLC in Charlottesville, Virginia
Amanda Martin in Brookhaven, Georgia
Sari Neudorf - SDN CONSULTING in St. Louis, Missouri
Lisa Parker in Claxton, Georgia
Jennifer Reule - Precision Writing Services LLC in Orlando, Florida
Tifini Roberts - Compass Resumes LLC in Oregon City, Oregon
Kareem Rogers in Chicago, Illinois
Robert Rosales - EZ Resume Services in Kingsburg, California
Rachel Sirca - Fleet Resumes in Marysville, Ohio
Alison Smith - Radical Resumes, LLC in Birmingham, Alabama
Lydia Snyder - Morongo Tribal TANF in San Bernardino, California
Mindy Thomas - Thomas Career Consulting in Media, Pennsylvania
Rosa Elizabeth Vargas - Career Steering in Maitland, Florida
Amber Vecchio in Pittsburgh, Pennsylvania
Marni Vyn - Chosen Resumes, LLC in Grand Rapids, Michigan
Emily Warthman - Heiro Consulting LLC in Canal Winchester, Ohio
Chelsea Wiltse - Seasoned and Growing LLC in Charlotte, Michigan

NCRW Corner: Two Tips to More Confident Cover Letters

Administrative Manager — Tue, 05 Oct 2021 09:00:00 GMT

By Dr. Cheryl Minnick, NCRW, NCOPE

Want to present more confidence in your clients’ cover letters? Follow these two tips to grab attention and boost confidence in career accomplishments.

Tip #1 Do Not Introduce Doubt
The NCRW Study Guide (SG) states a cover letter’s “main purpose is to grab the reader’s attention and entice them to continue to the resume. If the resume is read first, the cover letter reinforces the client’s qualifications and adds a personal touch to make the reader want to arrange an interview.” A cover letter’s style and tone should be professional and assertively sell the client, not introduce doubt about their candidacy.

Resume writers introduce subliminal doubt when we use the phrases “I think,” “I feel,” and “I believe” in cover letters. These phrases undermine the statements following them, positioning the candidate as insecure. It is better to omit these phrases to write more confidently. Rather than, “I believe my candidacy is strong,” a writer could state, “I am confident,” “I am convinced,” or “I am optimistic my candidacy is strong.”

Tip #2 Grab Attention Confidently
The Merriam-Webster Dictionary defines an exclamation point as a “mark used especially after an injection or exclamation to indicate forceful utterance or strong feeling.” The SG states that a cover letter should “exude confidence” and “give the client a competitive advantage.”

Seen as an indicator of emotionality or excitability, research on exclamation marks (Waseleski, 2006) found 73% of exclamation marks are used by women (as a means of friendly interaction), compared to 27% by men. Tannen’s (1990; 2001) research found women communicate to express warmth and build rapport, while men communicate to report information, grab attention, and show power. She coined the phrase “Genderlect” to describe the difference in female and male communication styles … rapport versus report.

As resume writers, we should limit exclamation marks to deliver a clear, confident message, report information, and grab attention in a professional manner and tone.

Tanne, D., You just don't understand: Women and men in conversation. New York: William Morrow & Co., 1990, and Tannen, D., You Just Don't Understand: Women and Men in Conversation, 2001.

Waseleski, C. Gender and the Use of Exclamation Points in Computer-Mediated Communication: An Analysis of Exclamations, Journal of Computer-Mediated Communication. P. 1012-1024, July 2006.

Dr. Cheryl Minnick, NCRW, NCOPE, has been a member of the NRWA since 2005 and has served on the Certification Committee since 2013. For the past five years, she has ensured the NCRW Study Guide aligns with best practices and Gregg Reference Manual updates. She has also served on past committees for Member Support and ROAR Awards. She regularly presents at NRWA conferences on ATS, implicit bias, new grad resumes, and college career center services.

A veteran of the higher education career development space, Cheryl works as the Senior Career Coach at the University of Montana-Missoula and provides executive career consultations and resume writing for executive career development firms as well as her own boutique business The Paper Trail. Find her online at LinkedIn.com/in/cherylminnick.

Member Spotlight: Eustacia English, Our New DEI Columnist

Administrative Manager — Tue, 05 Oct 2021 08:00:00 GMT

By Caitlin Gonzalez, NCRW – NRWA Staff Writer

Introducing Eustacia English
Simply put, Eustacia English does it all. She’s a business owner, resume writer, career coach, recruiter, talent acquisition leader, mom of two, and the upcoming published author of the children’s book, Kennedy Meets the President. She is also the NRWA’s Diversity, Equity & Inclusion columnist – check out her first featured article in this newsletter!

Inspired and energized. That is how I felt after getting to know Eustacia for this month’s Member Spotlight. Read on, and you’ll quickly feel the same.

A Human Resources Leader
Eustacia has accumulated 20 years of accomplishments in human resources and talent acquisition. In addition to her hands-on experience, she leverages an MBA from the University of Phoenix and certification as a Contingent Workforce Professional to serve clients across various backgrounds, professional levels, and industries.

“I just love it – helping people find employment,” she explains.

Today, she is both a recruiter for The Black in HR and a talent acquisition lead at Accolade. At The Black in HR, she partners with companies hiring with intentionality to support diversity and inclusion. At Accolade, she improves the health care process by hiring the very best clinical professionals. For both, she delivers skillful networking, relationship building, mentorship, and job placement.

A Resume Writer & Career Coach
Eustacia has been writing resumes for as long as she can remember. From a young age, she wanted her family and friends to have the money they needed to do the things they loved, and this mindset has been with her throughout her whole career.

In 2020, she launched Resumes On Demand to provide job seekers with a one-stop-shop for their career transition needs. Whether helping clients define their unique career requirements or navigating final salary negotiations, Eustacia delivers end-to-end support for her clients with her extensive HR background.

Her favorite part of Resumes on Demand is helping people land the job offer of their dreams. “Especially working with women – they tend to lowball themselves – and I tell them, ‘We’re not doing that anymore,’” she says. “I’m so happy to be in a position to help people get the compensation they deserve by preparing them for interviews and giving them confidence with the right resume.”

A DEI Champion
Certified in Diversity, Equity, and Inclusion in the Workplace, Eustacia advocates the importance of inclusive career services. She fosters awareness of people’s differences by writing to educate readers on critical topics. Her passion for this topic began with the death of George Floyd in May 2020. “People don’t know what they don’t know, and I want to raise that understanding,” she said. She serves as a volunteer writer for The Black in HR’s e-zine.

The NRWA is excited to have her contribute to the new Perspective column – a timely kickoff, as October is Global Diversity Awareness Month. We can expect to see articles on important subjects, including mental health, LGBTQ+, and human rights.

On A Personal Note
In her free time, you can find Eustacia with her family in Cherry Hill, NJ, or jet-setting on a new adventure. Recently married (congratulations!) and a proud mom, she and her family explore local activities like skating or going to the zoo. She is looking forward to upcoming trips to both Costa Rica and Las Vegas!

Kindness, Positivity, and Empowerment
The accomplishments above are merely a snapshot of the impact Eustacia has on communities. Indeed, she is a change-maker in people’s lives, and her dedication equips people to land jobs confidently while also enlightening peers on inclusive, welcoming cultures.

Her presence – filled with kindness, positivity, and empowerment – is a gift to not only job seekers and employers but to all of us within the NRWA. Thank you for all that you do, Eustacia!

You can reach her on LinkedIn at LinkedIn.com/in/ecampbell05/.

Perspective: Global Diversity Awareness Month

Administrative Manager — Tue, 05 Oct 2021 07:00:00 GMT

By Eustacia A. English, NRWA DEI Columnist

Diversity, equity, and inclusion! What comes to mind when you hear these words? Involvement, belonging, equality, variety, embodiment, and cultural differences are just some thoughts I’ve heard from people. For me, diversity is having a seat at the table, inclusion is having a voice, and belonging is having that voice be heard. Inclusion is what makes diversity work.

Why should we even care about diversity? “A diverse and inclusive workplace is the best way to increase performance and innovation. Aside from business benefits, diversity and inclusion are important to keep campaigning for in society as a whole,” as stated in Diversity in Tech based in the UK.

Just imagine how boring life would be if we were all the same, believed in the same things, dressed the same way, or spoke the same way with no differences. Diversity fosters a different perspective because we all think differently and have had different life experiences.

October is Global Diversity Awareness Month, and I can’t think of a better month to start this column. This month and this column are about celebrating and appreciating our differences. This recognition month promotes knowledge of and respect for different cultures.

According to Alliant International University, “There are a lot of factors that play into diversity—some things are visible on the outside, but others are just a part of the way people were born. These distinctions are the grounds for how the four categories of diversity (internal, external, organization and worldview) were created.”

One of our initiatives at the NRWA is to foster awareness and appreciation of diversity. I aim to educate and enhance awareness. Having diversity, equity, and inclusion will improve the balance of opinions and views in any setting. A well-balanced world will accept different opinions and cultures, and reduce fear surrounding our differences. This column will give you a shot of perspective and a direction to dig deeper. It’s about building spaces of belonging. Stay tuned for what’s to come.

Aside: Celebrate Hispanic Heritage Month
September 15 to October 15 is Hispanic Heritage Month and celebrates the histories, cultures, and contributions of Americans whose ancestors come from Spain, Mexico, the Caribbean, and Central and South America. Hispanic Heritage Week began with a Congressional declaration in 1968 and expanded to a month in 1988. The celebration starts in the middle rather than the beginning of September because it coincides with national independence days in several Latin American countries. Guatemala, Honduras, El Salvador, Nicaragua, and Costa Rica celebrate theirs on September 15, followed by Mexico on September 16. Chile celebrates on September 18, and Belize on September 21. Think about some ways you can celebrate diversity this month. You can cook a cultural meal, attend a cultural art exhibit, play music from around the world, support minority-owned businesses, or be intentional about getting to know a colleague of another culture.

Feature Article: How the NRWA Helps You Market Your Business

Administrative Manager — Tue, 05 Oct 2021 06:00:00 GMT

By Rob Rosales, NCOPE – NRWA Marketing Chair

Are you a new resume writer looking for ideas to market your services? Are you a more experienced writer looking to expand your business and attract new clients?

As the only national nonprofit organization supporting professional resume writers, the National Resume Writers’ Association (NRWA) exists to help you!

I am excited to share with you three ways the NRWA can help you market your business.

Ask The Experts Blog

The NRWA has a “Virtual Ask the Experts Portal” for members of the NRWA to share their expertise and answer questions from job seekers. The selected responses are published on our website blog page in addition to social media posts on LinkedIn, Facebook, Instagram, and Twitter.

How does this help you market your business?

As a contributor, some of the perks of answering questions include:

A personalized URL to use for promotion on social media. Your URL includes your name so you can enhance your brand and marketing efforts. For example, https://resumeexperts.thenrwa.org/condensing_a_long_resume#robertrosales.
An avenue to drive traffic to your member profile, your website, and boost your SEO.
Exposure to potential clients who may find your advice impactful.
An opportunity to market yourself as a career expert.
A platform to build your credibility by providing valuable career-related advice to job seekers.
An Expert Contributor badge to display on your website, signature line, and other marketing materials.

New questions are posted at the beginning of each month. Members have until the end of the month to create and submit their responses. Follow the link here to get started now!

The NRWA’s Annual E-Book, CAREER TIPS FOR JOB SEARCH SUCCESS

Starting in 2020, the NRWA began publishing a new e-book annually with a fresh collection of advice and insights for resume writers to use and pass on to their clients. All selected “Ask The Expert” contributors are listed in the e-book along with their contact information.

Use the e-Book as a gift to your clients.
Promote yourself as a published e-book contributor and resume expert via social media.
Get the most current e-book version here.

Your NRWA Member Profile

As a member of The NRWA, your name and contact information are added to our online database so that potential clients can find you. Job seekers can search our database by state, name, or specialty. Your member profile displays your email address and website URL so potential clients can easily contact you. Clients can even send you an email directly from your profile!

To increase your chances of getting contacted by clients, you should:

Update and optimize your profile to show your value.
Include a professional photograph (think LinkedIn).
Speak to your target audience and describe your unique qualities.
Start here to update your profile now!

Future Marketing Initiatives

As the only national nonprofit organization supporting professional resume writers, the NRWA is committed to you! We are currently developing several national marketing initiatives to increase your exposure nationally and become recognized as the go-to experts for job seekers.

Stay tuned!

Rob Rosales, NCOPE, has been a member of the NRWA since 2015 and has served on the Board as Marketing Chair since 2018. He provides resume writing, job search strategies, career marketing, and career transition coaching to clients nationwide, from college graduates to senior-level professionals. He owns EZ Resume Services in Kingsburg, CA. Find him online at LinkedIn.com/in/1robertrosales.

What’s Saving My Life This Month? NRWA Member Benefits

Administrative Manager — Tue, 05 Oct 2021 05:00:00 GMT

By Amanda Brandon, NCOPE – NRWA Newsletter Editor

This month’s benefit feature is ProfilingPro.com. This resource allows members to give their clients a DISC profile (a widely used hiring tool) that reveals their communication styles. As your client’s “ghostwriter,” you can confidently use appropriate keywords and descriptive phrases directly from this report.

The DISC report is also helpful for your clients to identify answers to interview questions and better describe themselves in networking conversations.

I recently added this service to my client intake process, which has improved my targeting and coaching! My clients love the visibility into their communication strengths. I’ve often used it to help clients identify new career paths after being in the same roles for 15-20 years.

Here’s how this benefit works:

You order the DISC profile at this link and input your client’s information.
Your client automatically gets an email with a link to the assessment.
You also enter your email to receive the results.
When your client completes the assessment, you receive a notification with a PDF of the profile.
You can also download a consultation worksheet to coach your clients through their results here.

If you’re interested in learning more about this benefit or other membership benefits, head over to https://thenrwa.com/partners to learn more.

New & Renewing Members - August 2021

Administrative Manager — Tue, 07 Sep 2021 10:00:00 GMT

Welcome to our new and renewing members for the month of August 2021!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

NEW MEMBERS

Linda Di Giacomo - Hudson County Schools of Technology in Secaucus, New Jersey
Denise Galluccio - County Prep High Schoo in Jersey City, New Jersey
Marlena Gibson - Independent Rehabilitation Services, Inc. in Youngsville, North Carolina
Devian Harris in Columbus, Mississippi
Beverly Hendley in Mobile, Alabama
Helen Horton- Thunder Resume in Kensington, Maryland
Scott Kraun - Scott Kraun Healthcare Consulting, LLC in Atlanta, Georgia
Laura Krueger - ELK Solutions in Fulshear, Texas
Elizabeth Magrini in Temple Terrace, Florida
Kirstin Olsen in Carlsbad, California
Monica O'Neill in Algonquin, Illinois
Vincia Phillip - Office Of Career and Professional Development in Albany, New York
Carol Pitz - Carol Pitz Consulting LLC in Chanhassen, Massachusetts
Raynisha Robinson in Siloam Springs, Arkansas
Vithrel Searchwell in Carson, California
Towanda Wall-Palmer in Coach for New Life LLC in New York, New York

RENEWING MEMBERS

Andrea Adamski - Write for You Resumes in Lee's Summit, Missouri
Cathy Alfandre - Catherine A. Alfandre, LLC in Easton, Connecticut
Nickquolette Barrett - iRock Development Solutions, LLC in Allen, Texas
Karen Bartell - Best-in-Class Resumes in Massapequa Park, New York
Denisha Bonds - Career and Résumé Designs in Port St. Lucie, Florida
Eric Brass - Federal Prose in Charlottesville, Virginia
Kathleen Brogan - Brogan Communications in Minneapolis, Minnesota
Melissa Carvalho in Kenilworth, New Jersey
Matilda Cole - CareerBIO, LLC in Littleton, Colorado
Danielle Davis - Liberated Development in Alexandria, Virginia
Denise Edwards - New Leaf Career Solutions, LLC in Atlanta, Georgia
Cliff Eischen - Eischen's Professional Resume Service in Fresno, California
Amber Fernandez - Auburn, Washington
Jennifer Fishberg - Career Karma Resume Development & Career Services in Highland Park, New Jersey
Margo Flore - Writing With A Flair, LLC in Middleburg, Virginia
Katie Gaskill in Elgin, Illinois
Wendy Gelberg - JVS in Boston, Massachusetts
Bevley Green - University of South Alabama in Mobile, Alabama
Tiffany Hardy in Prescott, Arizona
Phil Hurd - Catalyst Resumes LLC in Lexington, Massachusetts
Jeremy Johnson - Opened Door Career Services LLC in Charlotte, North Carolina
Emily Kapit - ReFresh Your Step in Miami, Florida
Charnelle Lewis in Clarkston, Georgia
Stephanie McKenzie - Sidney & Graham Professional Development LLC in Charlotte, North Carolina
Ruth Pankratz - Gabby Communications in Fort Collins, Colorado
Gianna Petan - Vocamotive in Shorewood, Illinois
Thomas Powner - Career Thinker Inc. in Rego Park, New York
Christina Scott in San Francisco, California
Paula Scott Gross in Philadelphia, Pennsylvania
Michelle Swanson in Edwardsville, Illinois
Sarah Vallieu in Tukwila, Washington
Paloma Valverde - Paloma Valverde Consulting LLC in Jamaica Plain, Massachusetts
Charlotte Weeks - Weeks Career Services, Inc. in Chicago, Illinois

NCRW Corner: Targeted Resumes for the Win

Administrative Manager — Tue, 07 Sep 2021 09:00:00 GMT

NCRW Certification Commission Grader

Writing a targeted resume is about capturing our client’s value proposition as it relates to the job they’re interested in. The hiring manager should immediately see our client as a perfect fit for the job in multiple areas—from skills and experience to an alignment with the employer’s core values, mission, and goals. Ultimately, a targeted resume speaks directly to an employer’s needs and increases the client’s chance of securing an interview.

So why are generic, “one-size-fits-all” resumes still being produced?

While valid justifications do exist, inexperienced or busy writers may not be putting in the time to dissect the client’s brand and figure out what would excite employers the most.

Tailoring the resume to the career goal is important because it’s the first topic covered in the NCRW Study Guide (SG). Here are the fundamental tenets outlined in the SG:

Prepare a well-rounded picture of the candidate. The resume and cover letter must demonstrate that the client’s experience, education, and accomplishments meet or exceed position requirements.
Focus first on the audience instead of the client’s experience. Begin by understanding the target audience (the industry, company, and hiring manager) and the job/occupation requirements.
Look for reoccurring themes throughout the client’s career. What types of problems do they solve? What value is brought to each position? What was accomplished? What was the result?
Prepare documents that match the client’s themes, skills, and accomplishments related to the job. Your documents should show how the client’s skills and experiences meet the industry, company, and position needs.

To do the above, we trade in our resume writer hats for detective hats, gathering evidence and facts before any writing occurs. Planning and strategy take center stage:

Research. Learn all about the employer, career field, and job requirements. Armed with information on what the employer is looking for, dig deep into the client’s career to find matching qualifications.
Think strategically. Instead of rehashing everything the client did in their career, pick and choose what will resonate with hiring managers.
Build targeted versions. Clients with more than one career goal may need targeted versions, each one geared to a different goal.
Pinpoint a job target. Clients who don’t know what they want to do should be referred for career coaching so they can gain clarity. It’s impossible to write a targeted resume without a clear goal.

In the NCRW sample submission process (and later the exam), we recommend that you submit a targeted resume. If a writer submits a sample resume that screams “retail sales,” but the accompanying job posting is for a software engineer, graders are going to question the writer’s readiness to sit for the exam.

In our resume writing practices, developing a targeted resume takes time, but the approach is worth it. We’re sending clients out into the world with compelling, targeted resumes that are sure to get noticed. The best part? Clients will tell everyone how successful their resumes were. Now, we can sit back and watch the referrals roll in.

Feature Article: Three Views on Achieving the NCRW

Administrative Manager — Tue, 07 Sep 2021 08:00:00 GMT

By Caitlin Gonzalez, NCRW - NRWA Staff Writer

Are you thinking about becoming the next Nationally Certified Resume Writer (NCRW)? Unsure of where to begin? Having gone through the process myself, I understand that it can be somewhat nerve-wracking. You want to put your best foot forward, but how? That’s why I wrote this article—to empower and motivate you on your journey towards certification. In this article, I’ll break down the process step by step and share advice from both a successful NCRW, Ashley Watkins, and a NCRW exam grader, Kim Isaacs.

About the NCRW

The NCRW is the National Resume Writers’ Association’s credential signifying the highest level of resume excellence. Those who obtain this distinction produce “quality-oriented and visually appealing” career documents that market job seekers in a “sales-focused, succinct” format.

To begin the certification process, you need to be a current member of the NRWA.

Steps to Certification

Let’s roll up our sleeves and get started! Here is what you need to know to begin your journey towards certification:

1. Obtain a minimum of 10 Continuing Education Units (CEUs).

You can earn CEUs each time you participate in a training program or webinar that is hosted by the NRWA and focuses on a writing topic. The beauty of it is that the more you continuously educate yourself, the higher your quality of writing will be in alignment with NCRW standards.

Pro Tip: By attending the upcoming 2021 annual conference, you will receive 10 CEUs (and lots of exam-boosting knowledge). To learn more about CEUs, click here.

2. Study, study, study!

Your exam will be graded based on the standards detailed within the NCRW Study Guide and The Gregg Reference Manual. These are your lifelines for writing a resume that will knock the socks off your exam grader. If you are an NRWA member, you can download the study guide here.

Additionally, here is a list of books that are highly recommended. I happened to pick up Modernize Your Resume: Get Noticed…Get Hired earlier in my resume writing career, and I still use it as a reference today.

3. Register to begin the first part of the certification process.

You will be asked to complete an open-book Study Guide quiz and submit a sample resume and cover letter.

For your sample, remember that the exam graders are looking for writers with a strong command of English, the ability to strategically execute document formats with consistent value, and the skill to “sell” job seekers with relevant, front-loaded accomplishments.

The purpose of the sample is to assess your current writing level—either you will get a green light to move on to the exam or a yellow light asking you to pause and continue upskilling. You will also need to receive a 100% on the Study Guide quiz. Don’t worry—you can always retake the quiz and resubmit a sample if you are told you may not be “ready.” You’ve got this! To learn more about the quiz and how to prepare the sample, click here.

4. Register for the exam.

You’ve earned the 10 CEUs, studied, aced the quiz, and got a stamp of approval on the sample submission. It’s “Go” time!

After you schedule your exam, you’ll receive a fictional client profile. The test is to create a resume and cover letter using only the information provided. You have five days to complete the project. I recommend carving out ample time to focus. For example, I scheduled my exam so that my five-day period would include two weekend days. You’ll be grateful for the extra head space. Two graders will review your exam and provide results within four weeks. To learn more about exam registration, click here.

Advice from Ashley Watkins, NCRW, NCOPE

Ashley Watkins, founder of Write Step Resume, LLC, started her journey towards certification by attending NRWA webinars and reading Modernize Your Resume: Get Noticed…Get Hired. This book inspired her, similarly as it did for me, to “step it up” and learn more about how to craft the highest quality resumes.

She signed up for the NRWA’s Writing Excellence Program, a 9-week course that accelerates industry-leading resume writing expertise. Ashley explains that “From day one, Norine Dagliano, Writing Excellence Instructor and NCRW Grader, offered tons of information on grammar, clarity, and concise writing.” Norine also suggested each writer secure a mentor. Ashley connected with Melanie L. Denny-Salomon who helped her perfect her client branding skills, which are “extremely important for the exam.”

Ashley says that she achieved certification on her first try in large part because of relationships and continuous education. “I would urge anyone interested in obtaining the NCRW to enroll in the Writing Excellence program first. Even now, I refer to the course material, The Gregg Reference Manual, and the NCRW Study Guide to tighten up my writing. The road to certification was not easy, but it is certainly doable for anyone willing to put in the work.”

Advice from Kim Isaacs, NCRW, NCOPE, CPRW, and NCRW Exam Grader

Kim Isaacs, founder of ResumePower, has been on the grading panel for more than 20 years and wants people to know that the process is like taking a test in school—“performance is tied to preparation.”

“The first step is to read the NCRW Study Guide. And then reread it. While it’s not meant to be a comprehensive resume writing how-to guide, it outlines tenets of resume writing best practices. Even veteran writers can learn from the NCRW Study Guide.”

Additionally, tap into the NRWA’s robust learning resources. “The gold standard is the Writing Excellence Program led by Norine Dagliano. The program is an investment, but the 1-on-1 instruction and personal attention from Norine will pay off—participants have a high passing rate.”

The NRWA “also has free and lower-cost resources for members, including a library of webinars and Resume Writing 101, a self-paced learning tool.”

Kim also wants you to know that every single grader wants you to pass! There are no tricks, and she doesn’t expect perfection; submissions can have some errors and still pass. However, give it your best to showcase your mastery.

“The NCRW is not a certification mill where you pay the fee, make a minimal effort, and get certified. Quite the opposite—the program is designed to recognize excellence and a continued commitment to the craft. You can expect some hard work going in, but the work will only make you a better writer. In turn, you’ll have happier clients, repeat business, and lots of referrals.”

What’s Saving My Life This Month? Special Conference Edition

Administrative Manager — Tue, 07 Sep 2021 07:00:00 GMT

By Amanda Brandon, NRWA Newsletter Editor

WriteSea – the Order Management System Just for Resume Writers

As part of our 2021 NRWA Conference focus, in this issue we wanted to tell you about a tool that is changing resume writer operations management for the better – WriteSea. WriteSea is our CyberSpace sponsor for the upcoming conference.

I've been a WriteSea customer for about six months, and I'm so excited to tell you about the Order Management System (OMS) that's designed just for writers.

What is WriteSea?

WriteSea is a SaaS technology that concentrates on short-term writing projects that involve customer feedback. You can expect a simple solution that will increase your efficiency and offer unparalleled transparency to your clients.

The software gives you a system for managing ALL of your client communications, documents, and orders from one dashboard. That's one of the main reasons I bought this tool. It helps me see everything in one place.

Watch their explainer video here.

Who is Behind WriteSea?

I've worked in the startup technology world since 2009, and I believe it's important to know WHO is bringing new solutions to market. Brandon Mitchell, founder and CEO of WriteSea, started his career as a resume writer and has worked with thousands of job seekers from all walks of life and industries. When I learned this, I was intrigued. I think user experience is essential in software design, and who better to build a solution than a resume writer.

Another person I want to mention is Adrianne Burnikel, sales executive and customer success manager for WriteSea. She loves educating customers on how to use WriteSea and helps you every step of the way. She has lots of ideas for making this product work for YOUR business. Plus, her checklists are perfect.

What Does WriteSea Cost?

I think it's essential to address this topic. WriteSea is not an off-the-shelf project management tool. It's a tool that's customized to your business. It does cost more than most order management systems, but it replaces many other systems. The company charges "by the seat" for this service. I personally pay for the entry-level pricing ($199/month), which gives me access to the entire feature set and allows me to add one writer to my team. (I plan to add a freelancer in the next couple of months, so this is a scalable solution for me.)

I suggest you speak with Mitchel Roe, WriteSea's product owner and customer success associate, on how this OMS makes your life easier and how it can save you money. He and I did a deep dive into all my "systems," and WriteSea replaced four tools, which equaled about half of my WriteSea subscription fee. Also, the time savings is significant.

WriteSea estimates that their platform saves you 40 minutes per client.

What does WriteSea do for the small team?

Adrianne and I sat down for a chat last week, and she shared some of the key features that make this such an attractive tool for team management.

You can proofread your writer's drafts before they go to the client. If you manage a team, it's easy to lose track of drafts. WriteSea allows you to see drafts and versions before your client receives them.
Clients can chat with their writer in real-time. This was another feature that sold me on WriteSea. You can chat with your clients right inside the app or the web portal. Keeping all the communication in one place puts this OMS above others.
Your clients can add many types of files. I don't know about you, but I have clients who send me PDFs, JPGs (of awards and certifications), Word docs, and more. I constantly have to clear up space in my email because of attachments. You don't have to do this with the WriteSea OMS. They upload the documents right to the client portal.
Get ahead of customer service issues. When a client reviews their files, they're asked to review their documents with a star system. Anything three stars or below alerts the WriteSea admin and the writer. This can help you clear up misunderstandings and problem-solve in real-time.
See your financials on one dashboard. I love that I can see all of my projects and financials in one place. This is especially helpful for the small team. The dashboard can give you a picture of who is producing the most sales, where you are on financial goals, and more.

What are some unique WriteSea features?

Tipping feature. Currently, WriteSea uses the Stripe payment system in the OMS. With this payment portal, clients can add "tips" to their orders. If this doesn't align with your business, you can simply turn it off or ask clients to donate to a "fellowship fund" for people who can't afford resume writing services.
Vetted contractors. WriteSea has a backup service for you if you get overwhelmed or go on vacation. They can provide resume writers via a staffing agreement for your clients while you’re away or if you want to offboard some work. The writer staffing service is an additional fee for WriteSea customers.
Free training on setup and hang-ups. I mentioned this before, but I do think it is the best part of WriteSea. The team goes out of their way to make your business successful.

What's next for WriteSea?

September is a big month for WriteSea. They are launching two major programs – an accelerated startup program for new resume writers and the addition of coaching-specific features to the platform, like notetaking and more.

Let's start with the accelerated startup program. This program is aimed at the new resume writer and features a reduced service fee for the first six months. It also includes an on-demand sales and marketing training series. Contact Adrianne at team@writesea.com if you want more details on this service.

Lastly, WriteSea is gearing up for fundraising in Q4 2021 and beyond, so if you’re interested in learning more about investment opportunities, please contact Adrianne. WriteSea could be the next unicorn!

Meet the WriteSea Team

Brandon Mitchell is the Founder and CEO at WriteSea, one of the fastest-growing business management platforms for writers and coaches in the career services industry. Brandon started his career as a resume writer and has worked with thousands of job seekers from all walks of life and industries. Before launching WriteSea, Brandon worked as a technology consultant for PwC, a global accounting and advisory powerhouse. He has been featured in Yahoo Finance, Earn Your Leisure, The Squeeze, and Blapitalist for his insights. Find him online at LinkedIn.com/investinbrandonmitchell.

Adrianne Burnikel is a sales executive and customer success manager for WriteSea. She assists career services businesses around the world with improving, upskilling, and streamlining their operations. She's had the luxury of working with some of the most prominent firms in the industry and is always willing to lend a helping hand. Find her online at LinkedIn.com/in/andimakesprofits.

Mitchel Roe is a product owner and customer success associate for WriteSea. He assists clients with mind mapping our platform to their business needs and solving complex feature and UX/UI problems. Mitchel is a trusted partner for all things tech, features, and systems. Find him online at Linkedin.com/in/Mitchel-roe-writesea.

Want more info on the OMS made for resume writers? Contact WriteSea at team@writesea.com or visit www.writesea.com.

NRWA Conference Spotlight: Keynote Speaker – Dawn Graham

Administrative Manager — Tue, 07 Sep 2021 06:00:00 GMT

By Virginia Franco, NRWA Conference Committee Member

Click the above screenshot to view Dawn's pre-conference greeting!

We couldn’t be more excited to welcome Dr. Dawn Graham as this year’s conference keynote speaker to discuss “10 Trends Impacting Job Seekers in the Future of Work.”

“The world keeps turning at warp speed for everyone – including our job-seeking clients,” says Graham. “As resume writers and career coaches, we must be up to speed on how we can support them in their career goals on the resume and beyond.”

Key takeaways for attendees include:

Data-backed information on what to watch in the market so that resume writers and coaches can best inform and support their job search clients.
Predictions, implications, and challenges impacting the market, job seekers, and hiring – and their effect on resumes/applications/qualifications.
Actions for remaining vigilant regarding rapid changes to the work environment, with steps to help clients untangle critical resources and provide learning for future job search and career success.

Dawn will introduce attendees to two new models—New Career Cycle and Three Drivers of Success as part of this interactive presentation.

About our Keynote Speaker
Graham is a career switch coach, TEDx Speaker, LinkedIn Learning instructor, and host of the popular call-in show “Dr. Dawn on Careers” on SiriusXM Radio (channel 132).

She is also the Talent Director for KPMG’s U.S. Advisory practice. As the author of Switchers: How Smart Professionals Change Careers and Seize Success, Dawn combines her experience as a career coach, licensed psychologist, and former corporate recruiter to give career switchers strategies to break through obstacles and land the job they want.

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Virginia Franco, NCRW, NCOPE, has volunteered for the NRWA since 2014 and has served as President, Past President, Education Chair, and an Experienced Business Owner Member Support Representative. She currently volunteers on the Conference Committee. Based in Charlotte, NC, Virginia is the owner and chief storyteller at Virginia Franco Resumes and co-founder of Job Search Secret Weapon. She is also the host of the award-winning Resume Storyteller podcast. Find her online at LinkedIn, Twitter, Facebook, and Instagram.

Conference Spotlight: Social Media Comes Alive with Open Office Hours at the NRWA Conference

Administrative Manager — Tue, 07 Sep 2021 05:00:00 GMT

By Nancy Grant, NCOPE - NRWA Conference Chair

How often do you see or post within the Facebook or LinkedIn NRWA groups and wish you could just “discuss amongst yourselves?” Well, this is the time to do just that.

New this year to our virtual conference experience, we are introducing “Open Office Hours,” an opportunity to join a peer-to-peer discussion. Taken directly from the most common threads discussed on social media, we will have four different rooms focused on LinkedIn, pricing issues, overcoming business obstacles, and of course, our favorite, dealing with demanding clients. No preregistration is necessary, but room sizes will be limited so that discussions will be productive and beneficial.

Be on the lookout for this exciting new addition to our conference program to show us who is behind the keyboard and be ready with your questions and expertise! See you there!

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Nancy Grant, MS, NCOPE has been a member of the NRWA since 2015 and has served as the Chair of the Conference Planning Committee since 2019. She has been writing resumes, providing career coaching, strategizing job searches, and working with students transitioning to higher education for over 20 years. She owns and operates Regional Career & Employment Service (www.regionalcareer.com) in the Finger Lakes of New York. Find her online at www.linkedin.com/in/nancygrant1.

New & Renewing Members - July 2021

Administrative Manager — Tue, 03 Aug 2021 10:00:00 GMT

Welcome to our new and renewing members for the month of July 2021!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

New Members

Larialmy Allen - Royalty Notary and Consulting, LLC in Riverdale, Georgia
Lisa Dupras in Hillsborough, New Jersey
Gwendolyn Fragua - National Indian Council on Aging Inc. in Albuquerque, New Mexico
Natalie Hodencq - Ikiru People Inc in Hoboken, New Jersey
Brenna Johnson - Cedarville University Career Services in Cedarville, Ohio
Katherine Lavia-Bagley in Raleigh, North Carolina
Lynn McGuigan in Bethel Park, Pennsylvania
LeKechia McMillian in Amarillo, Texas
Jane McNabb in Traverse City, Michigan
Brianka Morgan- SophisTree LLC in Cary, North Carolina
Moses Parker in Gainesville, Florida
Katy Piotrowski - Career Solutions Group in Fort Collins, Colorado
Erica Reckamp - Job Search Like a Pro in Crystal Lake, Illinois
Anthony Santavicca in New Fairfield, Connecticut
William Scales in Marietta, Georgia
Luther Thomas in Moline, Illinois
Meredith Tseu - MLT Career Services LLC in Ellicott City, Maryland
Carmel Viado in Las Vegas, Nevada
Stephanie Walsh - ARES HR Services in Fort Walton Beach, Florida
Andrea Wiley in Millersville, Maryland

Renewing Members

Lori Barnes - ACCU-WORD in Bakersfield, California
Teegan Bartos - Jolt Your Career in Schaumburg, Illinois
Kara Bell - Kara D. Bell Careers in Austin, Texas
Rebecca Bosl in Sagamore Hills, Ohio
August Cohen - GetHiredStayHired® in Myrtle Beach, South Carolina
Michelle Dumas - Distinctive Career Services, LLC in Sanbornville, New Hampshire
Denise Edwards - New Leaf Career Solutions, LLC in Atlanta, Georgia
Cherise Elliott - C. Elliott Resume Writing in Powder Springs, Georgia
Jo-Ann Fair - The Run-Away Resume LLC in Jersey City, New Jersey
Nancy Grant - Regional Career & Employment Services in Canandaigua, New York
Cherie Heid - Competitive Edge Resume Service in Carlsbad, California
Julia Holian - Julia Holian & Associates in Walnut Creek, California
Holly Leyva - Virtual Vocations, Inc. in Eugene, Oregon
Anne Lynch - Georgia Institute of Technology in Atlanta, Georgia
Kimberly Matteson - KWM Resume & Career Solutions in Bettendorf, Iowa
Heather Papovich - Resume Kitchen in Baraboo, Wisconsin
Jeremy Pilarski in Fort Myers, Florida
Robert Prock - A Preferred Career & Resume Service in Greenville, South Carolina
Annette Richmond - career intelligence Resume Writing and Career Services in Norwalk, Connecticut
Rosalinde Rosado - URLaunchpad in Wellington, Florida
Barbara Safani - Career Solvers in New York, New York
Alexia Scott - A Winning Resume, LLC in Montgomery, Alabama
Ruth Sternberg in Rochester, New York
Meri Stockwell - Meritas Advisory Group, LLC in Belleair Bluffs, Florida
Vivian VanLier - Advantage Resume & Career Services in Los Angeles, California
Kara Varner - A Platinum Resume in Colorado Springs, Colorado
Christine Wunderlin - Wunderlin Consulting in Las Vegas, Nevada

NCRW Corner: Common Sample Submission Mistakes

Administrative Manager — Tue, 03 Aug 2021 09:00:00 GMT

By Sally McIntosh, NCRW, NCOPE

Over the years, I have noticed that many people make the same mistakes when submitting sample resumes as part of the certification process.

Whether you are working on attaining the NCRW certification or simply want to improve your resume writing skills, I strongly suggest reading the NCRW Study Guide. All writing is not the same. For example, resume writing is different from general writing. There are many best practices for resumes that are not part of general writing.

Here are some of the more common mistakes we see on sample submissions.

1. Not Using Parallel Structure (SG, Appendix A-a or Gregg Reference Manual, 1018).

When two or more things are parallel, they have a similar function, role, or structure. This can occur in a list, a sentence, or bulleted items.

INCORRECT:
Inventory Control
Team Supervision
Managing Relationships
Customer Retention
Maintaining ERP System

Why: This is incorrect because three begin with a noun, and two start with a verb.

CORRECT:
Inventory Control
Team Supervision
Relationship Management
Customer Retention
ERP System Maintenance

Why: This is correct because they all start with a noun.

2. Target the Resume (SG, Writing Excellence Overview).

Picture a bullseye. When a resume is targeted well, you have hit the bullseye. The farther away you get from the center, the less important the information is, and the target has been muddled.

Include industry/occupation-targeted information and keywords.

Prioritize qualifying data and information.

Focus on information that is pertinent to the job target or industry (exclude or de-emphasize nonrelevant information.)

3. Unnecessary Verbiage (SG, Writing Excellence Overview).

A resume is a summary, not a biography.

Compose sentences with the first person implied, omitting personal pronouns (I, me, my).

Write telegraphically with limited use of articles (a, an, the) and prepositions (of, by).

Avoid overwriting and verbose or pretentious language.

Exclude extraneous verbiage or information that impairs sentence flow and readability (various, such as, in order to).

Some examples are:

Increased revenues by 32%. Incorrect
Increased revenues 32%. Correct

If the reader must look up the definition of words in the resume, it is overwritten. Instead, write in the voice of the client. Listen to your client. Are they using ten-cent or 50-cent words?

Eliminate, cut, chop, delete, and get rid of adjectives.

4. Gather Information (SG, Section I, b)

Some writers have trouble getting the information they need to target the resume.

Make a question of everything the client says. If they say they “increased revenue,” ask by how much? Then ask how they did it. If they say they “saved money,” ask how much they saved and how they did it.

The terms “significantly” and “drastically” need a number with them. The reader has no idea how much significantly is and how much drastically is. Ask the client these questions.

Who? What? Where? When? Why? How? How Much?

5. Include the Right Numbers (SG, Section III, e).

All numbers are not fair game in a resume. If the client works for a privately held company, be careful. Unless published somewhere, the numbers are confidential. Use a percentage rather than dollar amounts to protect your client and the organization.

Percentages work better anyway. To say: Saved $18 million is meaningless. The reader needs another number to go with it. If the company is worth billions, $18 million is probably not that impressive.

6. Consistent Formatting (SG, Section VI).

Make sure your bullets line up through the document.
Check for periods. If there is a period at the end of a bulleted item, there should be a period at the end of every bulleted item.
Use no more than five lines for each job description/job scope paragraph.
Make sure there are no more than five bulleted items under each job description/job scope paragraph.

Download the current NCRW Study Guide. You must be a member and logged in to access this guide.

If you don’t understand what you are reading in the Study Guide, send Kathy Keshemberg (certchair@thenrwa.org) an email asking for clarification. Either Kathy or someone on the Certification Commission will respond to you.

When you learn the best practices outlined in the Study Guide and get these six concepts down pat, you will be well on your way to having your sample submission marked “ready” to take the NCRW exam.

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Member Spotlight: Alison Simpkins Smith

Administrative Manager — Tue, 03 Aug 2021 08:00:00 GMT

By Caitlin Gonzalez, NCRW & NRWA Newsletter Staff Writer

Based in Birmingham, AL, Alison Simpkins Smith is the founder of Radical Resumes, LLC, where her mission is to impact job seekers’ lives by helping them “find their greatness within.” Between her vast achievements and active presence in the NRWA, she is an inspirational gift to all in the career services industry.

While getting to know Alison over the phone to create this article, I immediately understood the special ingredient to Radical Resumes’ success—her genuine care for clients’ career growth. She has a warmth that is unwavering and unmistakable. “Writing resumes is more than a business to me,” she explained. “It’s my ministry.”

A Technical Career Path: From Engineering Manager to Professional Resume Writer
Alison started writing during childhood by journaling – “before it was cool.” In her late teens, she began writing resumes for young adults in college. As a professional, she wrote for newsletters and served as a leader in communications across various organizations. And, throughout all of this, she acquired expertise in the technical domain, a fortifying value-add to her target clients.

Growing up in a family of mechanics, Alison pursued a career in engineering. With a Bachelor of Science in Mechanical Engineering from the University of Alabama, she crafted a 34-year legacy at Southern Company, one of the United States’ largest energy providers. Starting as a co-op and plant engineer, Alison was promoted continuously throughout various leadership positions. Her favorite part of working at Southern Company was partnering and communicating with people while working towards a common goal.

Her engineering and leadership background equips her with deep project management and operational knowledge, as well as first-hand experience on the other side of the hiring desk.

Radical Resumes, LLC
While working at Southern Company, Alison started Radical Resumes in 2011. Then, upon retiring as Manager of Engineering Enterprise Projects in 2016, Alison decided to devote herself full-time to her resume business.

Today, Radical Resumes is known for its exceptional client relationships and supportive business model. After the resume is delivered, Alison regularly checks in on her clients to see how their job search is going. She is always available to clients, even if they only need a little encouragement. “Sometimes a kind word can give a client the confidence they need to move forward…I love seeing their progress.”

Additionally, Alison is a resume optimizer and reviewer for Indeed.com, where she trains clients on resume writing best practices. See her previous article on this topic here.

National Resume Writers Association Membership
Alison tells her clients that when they work with her, they are not only receiving her expertise but the expertise of the NRWA network. “The NRWA’s major success is that it brings people together.” She has been a proud member since 2017 and has amplified her skillsets through the Writing Excellence course, virtual webinars, and the annual conference. You will also find her volunteering to support the organization’s social media efforts.

To get in contact, you can reach Alison on LinkedIn at linkedin.com/in/alisonsmitheng.

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Feature Article: Our Annual Conference is Fast Approaching!

Administrative Manager — Tue, 03 Aug 2021 07:00:00 GMT

By Paul Bennett, Conference Committee Member

Only a few more weeks remain until our 2021 NRWA Annual Conference (to be held virtually this year), and I’m excited about the great program that my hardworking colleagues on the conference planning committee are putting together for you!

Each year, our conferences feature so many outstanding presenters that it's tough to choose between concurrent sessions (fortunately, like last year, we'll be recording all of them). The events are terrific opportunities for professional growth and networking. They’re filled with fantastic ideas for running our businesses and excelling at our craft. And they're great for making friends and having fun (as many of us know, ours can be a lonely profession at times).

Last year’s virtual conference went off with very few hitches (thanks to our nimble, technically skilled Stringfellow Management Group), and this year’s conference will undoubtedly flow even more smoothly.

But don’t just take my word for it; the numbers speak for themselves:

More than 98.5% of attendees said that the value of the conference met or exceeded their expectations (with greater than 61% saying "far exceeded").
More than 91% reported being "very likely" or "likely" to attend another NRWA virtual conference, and greater than 95% were "very satisfied" (75%) or "satisfied" (20%) with the experience.
93% agreed with “Easy breezy. Once I logged in, it was easy to navigate and find the areas I wanted to visit” when asked how comfortable they were with the online platform (which we’ll be using again this year).

While reviewing the feedback, I was impressed by both the number of positive comments and how much satisfaction and enjoyment those comments expressed. One participant said they were "so glad (they were) able to attend this year and feel that the experience and knowledge gained through the presentations and chats, as well as the motivation from being around others in (their) field, was invaluable." Another attendee noted "how well it flowed and the opportunities to pose questions and interact with others," and another said, “Awesome conference - so welcoming, and I loved the networking! Looking forward to next year!”

Besides accolades, we also received some very helpful, constructive criticism that we’re using to make improvements for this year.

The conference agenda is available now on the NRWA website, and you can register at this link.

September 20 will soon be upon us, and I look forward to seeing you there.

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Paul Bennett has volunteered for the NRWA since 2018 and currently serves as a Director of Member Support for New Business Owners. When not helping jobseekers excel in their career marketing activities, Paul enjoys creative writing, cycling, hiking, camping, anything outdoorsy, and chilling with Bingo (his Bichon Frise X miniature poodle). He’s Principal of NOVA Career Strategies in Vancouver, BC. Find him online at LinkedIn.com/in/paulraworthbennett.

What’s Saving My Life This Month?

Administrative Manager — Tue, 03 Aug 2021 06:00:00 GMT

By Amanda Brandon, NRWA Newsletter Editor

Microsoft Word hacks! Do you ever find yourself wishing you have a list of shortcuts for performing normal MS Word functions? I’ve been working on a list of these helpful key combos to speed up my document creation and editing processes.

Select All: CTRL + A (PC) | CMD + A (Mac)
Find: CTRL + F (PC) | CMD + F (Mac)
Save: CTRL + S (PC) | CMD + S (Mac)
Close Current Document: CTRL + W (PC) | CMD + W (Mac)
Save As: F12 (PC) | CMD + Shift + S (Mac)
Increase Font Size 1 unit: CTRL + ] (PC & Mac)
Decrease Font Size 1 Unit: CTRL + [ (PC & Mac)
Change Letter Case: Shift + F3 (PC) | CMD + Shift + F3
Insert Hyperlink: CTRL + K (PC) | CMD + K (Mac)
Move One Paragraph Up/Down: CTRL + Up/Down Arrow (PC) | CMD Up/Down Arrow (Mac)
Open Thesaurus: SHIFT + F7 (PC) | FN + SHIFT + F7 (Mac)
Insert Date: Alt + Shift + D (PC) | CTRL + SHIFT + D (Mac)

If you have a lifesaving tip to share with your fellow NRWA pros, please e-mail it to newsletter@thenrwa.org.

What Happened on Social Media for NRWA Pros in July

Administrative Manager — Tue, 03 Aug 2021 05:00:00 GMT

By Amanda Brandon, NRWA Newsletter Editor

Our Facebook group was quite active in July. Here are a few conversations you may have missed.

Should we require our clients to have MS Word to work with us? We had two active discussions on this. Some of our members even reveal this is in their contract. Find these discussions here and here.
Do you need a business card? Here’s a look at how our pros are using these marketing tools in creative ways.
Do you have insurance for your business? Check out this discussion to see what and who your peers use to protect their small businesses.
Gift cards for referrals? Two recent discussions here and here offer some insight on what kind and how much.

New & Renewing Members - June 2021

Administrative Manager — Tue, 06 Jul 2021 11:00:00 GMT

Welcome to our new and renewing members for the month of June 2021!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

New Members

Katy Boo - Katy Boo Coaching in Edina, Minnesota
Jason Brown - Central Carolina Technical College in Sumter, South Carolina
Leslie Browning in Alamo, Georgia
Carolyn Christianer in Flagstaff, Arizona
Kenna Crawford in Sandwich, Illinois
Marisa Flowers in Atlanta, Georgia
Laura Fusco - Elevate Resume Services LLC in Pittsburgh, Pennsylvania
Kirstin Lincoln - Gather Momentum in East Amherst, New York
Mark Millward - M Squared Career Services in Massena, New York
Vick Sanchez - WEmpower Coaching in Patillas, Puerto Rico
Kyle Smith - Write Way Resumes LLC in Stevens Point, Wisconsin
Jennifer Wegman in Fleetwood, Pennsylvania
Christine Yamamoto in Germantown, Maryland

Renewing Members

Jennifer Amy - ACS Human Development in Argyle, Texas
Joanne Aughey - Joanne's Resumes in Hamburg, New Jersey
Brittney Beck-Ripley - Vocamotive in Lombard, Illinois
Jurmelle Bynoe in Miami Florida
Michele Calderigi - Next Career, LLC in Santa Monica, California
Eustacia Campbell in Cherry Hill, New Jersey
Samantha Carroll - Once Upon A Brand in Gaithersburg, Maryland
Graham Caulfield - ExpertResumeMan in Dallas, Texas
Tami Christian - Resume Creations in East Peoria, Illinois
Brenda Collard-Mills - Robust Resumes in Wasaga Beach, Ontario, Canada
Cheryl Cooper - Professional Best Resumes in McDonough, Georgia
Grant Cooper - Strategic Resumes & Business Plans in New Orleans, Louisiana
Jenny Czerniak in Cedarville, Ohio
Eileen Davis - University of Louisville in Louisville, Kentucky
Nadine Franz - APEX Career Services, LLC in Overland Park, Kansas
Cathleen Garner in Pearland, Texas
Terri Heggemeyer - Northeast Community College in Norfolk, Nebraska
La-Shanna Henry - The Elevated Professional in Short Hills, New Jersey
Rachel Horan - Career Cultivation LLC Saint Louis, Missouri
Jean Juchnowicz - Career Advice Simplified Sarasota, Florida
Laurel Kashinn - Write Stuff Resources, LLC Cedarburg, Wisconsin
Fran Kelley - The Resume Works, LLC Waldwick, New Jersey
Travis Koehler - Travis Koehler Writing LLC. Hermitage, Tennessee
Cheryl Minnick - University of Montana - Career Counselor/Academic Advisor in Missoula, Montana
Mill Montejo - The Talent Mill in Manahawkin, New Jersey
Sue Montgomery - Resume Plus in Dayton, Ohio
Stacy Moore - Delaware Valley University in Doylestown, Pennsylvania
Sarah Moore in Augusta, Maine
Suzanne Rey - Rey Edwards Inc. in El Cajon, California
Rhonda Roehrig - Career Balance, LLC in Mayville, Wisconsin
Irma Rojas in Wellington, Florida
Nina Scott in Pleasanton, California
Laura Spawn - Virtual Vocations, Inc. in Eugene, Oregon
Ellen Steverson - StartingBlock Career Services LLC in Orlando, Florida
Vitaliia Vasylenko - Resume Lust in San Francisco, California
Adam Zajac in Lombard, Illinois

NCRW Corner: The New & Improved NCRW Study Guide

Administrative Manager — Tue, 06 Jul 2021 10:00:00 GMT

By Kathy Keshemberg, NCRW, NCOPE & NCRW Certification Chair

Have you read the NCRW Study Guide recently? I’ve been involved in revising this important document for the past two years, which means I carefully read each section multiple times! I was pleasantly surprised by how many tips I picked up that I could apply to strengthen and polish my clients’ resumes.

Based on my experience, I encourage all NRWA members to download this new version (updated in June 2021) and take the time to read it. I know, it’s long! But choose a section a week, and you’ll be through it by the end of summer!

If you are wondering what changed and why, let me share.

Because the graders use this document when reviewing sample submissions and exams, they regularly identify sentences that could be clearer, ideas that are no longer current, or best practices that should be added. We maintain a list which we review and discuss.

Some items on the list result in changes to the Study Guide; others we decide are fine as written. The process is ongoing; in fact, even though this version has been posted for just two weeks, we have several items on the “next time” list already.

For this round of changes, here is the list of primary edits:

Summary and job description lengths: Because we noticed lengthy paragraphs in summaries, we added the recommendation that these paragraphs be limited to 5-6 lines or broken into two paragraphs (page 9). And while we were discussing lengthy paragraphs, we added the suggestion on page 17 to keep job description paragraphs to five lines of text or less.
Font style and point size: On page 17, we provide a list of recommended fonts in various point sizes. As I’m sure you are aware, fonts take up a varied amount of space. Thus, there is no way we can state a specific point size for headlines or body text in a resume. We hope this visual will help you choose the best font for your project.
Line spacing: Are you aware that Office 365 changed the default line spacing of a blank Word document to 1.15 point? If you don’t change this setting back to single space, your resume or cover letter will have large gaps any time you insert two hard returns. For this reason, we mention that cover letters should be single-spaced and recommend that everyone change the default settings for blank documents in their version of Word. Here’s a tutorial on how to do that.
Cover letter closings: On page 25, we outlined additional information that can be included in the closing paragraph of a cover letter.
To hyperlink or not? We standardized our advice on pages 20 and 27 regarding including live hyperlinks on resumes. At this time, we are aware of conflicting opinions – some experts say that live links won’t interfere with the electronic reading of documents, while others say some systems may reject those with live links. We suggest erring on the side of caution and avoiding live hyperlinks in resumes.
Area codes in phone numbers: The Gregg Reference Manual has changed their advice about presenting telephone numbers. Because area codes are now part of a phone number (not optional), placing those first three numbers in parentheses is no longer correct. Instead, it is suggested dashes or periods be used between the numbers. I found the idea of periods interesting – GRM says this is an “up-and-coming style” because periods “resemble the dots used in email addresses.”
New NCRW certification requirements: We have made changes to the NCRW certification process in the past year. We now require candidates to earn 10 CEUs before beginning the process, replaced the proofreading quiz with a Study Guide quiz, and ask that a strategy statement be included with your sample submission. Complete details can be found on page 29.

As you read this version of the Study Guide, I know for a fact you will find at least one piece of information that you didn’t know or had forgotten. And I challenge you to find mistakes! While many eyes have read this document, it seems every time we go through a review, we find something. Let me know what you spot!

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Kathy began volunteering with the NRWA as a member of the initial board of directors and continued contributing in various capacities, culminating with accepting the role of Certification Chair in January 2021. For three-plus decades, she has operated A Career Advantage in Appleton, WI. Find her online at LinkedIn.com/in/kathykeshemberg.

Member Spotlight: Your Membership Committee – We’re Here to Help You Feel Connected!

Administrative Manager — Tue, 06 Jul 2021 09:00:00 GMT

By Paul Raworth Bennett, NCOPE, CPRW & Director of Member Support (New Business Owners, Western Region)

The breadth and depth of NRWA education and resources are vast and invaluable. In myriad ways, the NRWA can help you develop thorough, strategic, long-lasting skills in the craft of resumes and online profiles, and it can help you learn the skills normally required to run a career services business.

But since the beginning of the coronavirus pandemic, for most of us, our work life has been anything but "normal." The greatest cost we've borne has been interpersonal; as social creatures, all of us humans have become a little hungrier for connectedness.

Many professional organizations offer you access to online resources and education – but beyond that, there's not much in the way of networking or the interpersonal realm. However, the NRWA is different because of all we do for our valued members, and your Membership Committee helps make these things happen.

Who exactly is the Membership Committee?

We’re a group of seven NRWA board members that exist to ensure every NRWA member feels welcomed, valued, informed, and invited to participate in our great organization. Headed by Annette Richmond, our 2021 Membership Chair, the Committee also has six Directors of Members Support (DoMS):

Kiersten Troutman (DoMS for New Business Owners, Eastern Region)
Paul Bennett (DoMS for New Business Owners, Western Region)
Tom Powner (DoMS for Experienced Business Owners, Eastern Region)
Dawn Rasmussen (DoMS for Experienced Business Owners, Western Region)
Brandi Munoz (DoMS for College Career Centers)
Caitlin Outen (DoMS for Military & Workforce Career Centers)

You can read the Membership Committee member's profiles at this link.

What do the members of the Membership Committee do?

Each DoMS keeps in touch with their constituents, and approximately once a month, the Committee meets to discuss how to promote member engagement in ways that help us all get to know each other and have some creative fun.

One highly engaging, Committee-sponsored activity is the quarterly business owner virtual meeting. Much more than just opportunities to learn from your DoMS, our quarterly virtual meetings are where you can meet like-minded members, share your expertise, and speak up about what's important to you.

And we're always thinking of other, less formal engagement activities. For example, we've recently run three contests featuring prizes such as Amazon gift cards. At the end of 2020/beginning of 2021, we had an "update your member profile" event that encouraged all of us to maximize the quality of our NRWA profiles and thereby enhance our professional credibility. A couple of months ago, we had a "create your own video contest" that resulted in some outstanding short promotional videos. And most recently, we ran a "create a meme" contest that enabled us to poke fun at ourselves and the work we do.

The Membership Committee also promotes engagement in its monthly themed member mixers–nice little shots of connectedness–and we help with planning annual conference activities.

In summary, we have a lot of fun on the Committee! And we're always grateful for ideas, from the NRWA hive mind, on how to make our membership experience better and better–so if you're interested, be sure to contact your own DoMS.

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Paul Raworth Bennett is a regular contributor to the NRWA newsletter and the Director of Member Support for the Western Region. He ensures that NRWA members feel right at home within the organization and are well-informed about its resources and events. Paul owns NOVA Career Strategies in West Vancouver, British Columbia. Find him online at LinkedIn.com/in/paulraworthbennett.

Perspective: Should You Disclose a Disability on a Resume?

Administrative Manager — Tue, 06 Jul 2021 08:00:00 GMT

By Norine Dagliano, NCRW, NCOPE

The Americans with Disabilities Act was signed into law on July 26, 1990—finally affording similar protections to Americans with disabilities as the Civil Rights Act did in outlawing discrimination based on race, religion, sex, national origin, and other characteristics 26 years earlier. Simply put, with the passage of ADA, employers are prohibited from discriminating against a qualified applicant because of their disability.

The June issue of The Watercooler featured an insightful article on avoiding bias in resumes and job search communications written by Eustacia Campbell. In that article, Eustacia advised against “hiding things in one’s resume/wearing a mask to get the job.” But what does one do when it comes to revealing a disability?

A quick Google search turned up numerous articles that address the question, “Should you disclose a disability on your resume/during your job search?” Depending on when the article was written, you’ll get different advice, with articles from 10+ years ago strongly advising against disclosing this information and more recent articles, such as this one from 2019, that offers several considerations. As is often the case when writing resumes, the answer to what one should and shouldn’t do is “it depends.”

On the flip side, many employers express a desire to hire people with disabilities, including veterans with disabilities, yet report that they have trouble finding qualified candidates. If you are a resume writer or coach who assists individuals with disabilities, there are several job posting websites for job seekers with disabilities and employers who are interested in hiring them. Check out this list posted on the Employer Assistance and Resource Network on Disability Inclusion (EARN) website.

If you’d like to weigh in on this topic and/or have resources and information that you feel would benefit your NRWA colleagues, please make your voice heard on the NRWA Facebook page or Member Forum. Together, we learn and grow and are better able to serve our clients!

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Norine Dagliano serves on the NRWA Board of Directors as the Written Communications Chair. She is the creator and sole instructor of the “Writing Excellence Certification Preparation Program” and the newly launched “Writing Excellence: Student/New Grad Resumes & More!” program and is a grader on the NCRW Commission. Find her online at www.ekminspirations.com or LinkedIn.com/in/norinedagliano.

Feature Article: Resources for Career Center Professionals

Administrative Manager — Tue, 06 Jul 2021 07:00:00 GMT

By Brandi Muñoz, PHR, SHRM-CP, CPRW, NCOPE, CMCS and Gabrielle Thomas, CPRW

Editor’s Note: The following is a brief snapshot of Brandi and Gabrielle’s upcoming presentation at the NRWA 2021 Conference— "Resources for Career Center Professionals.”

We are finally beginning to see hints of the post-pandemic hiring boom everyone had hoped for. But the recruiting process is likely to keep several rituals gained during the past year: virtual interviews, continued emphasis on diversity, equity, and inclusion, and (from the job seeker’s perspective) exploitation of their personal network for referrals. Here is what we know:

Many employers will likely keep virtual recruiting as a cost-effective method for selecting candidates.
Virtual recruiting and remote work can enable greater opportunities for diversity.
Referrals are the leading source of superior candidates for 88% of employers.

Career center professionals are expected to help job seekers navigate these hiring trends and position them for success. But resources available to career coaches often vary, which is why we seek to provide universal strategies and affordable resources that empower job seekers to take ownership of their search.

The Role of Career Coaching Professionals: The public is putting more pressure on universities to increase the job placement rate of its graduates. As tuition rates continue to rise, career centers are quickly becoming a necessity. But only as recently as the early 2000s have advising practitioners attempted to intentionally clarify and convey the role of advising as a profession. As it stands, there is no standard set of resources, tools, or platforms available to advisors.

During our conference presentation, we will be leveraging techniques learned from their time working at several top-tier universities to share best practices related to in-house/external job boards, virtual recruiting, student/alumni engagement program ideas, alumni network cultivation, and research-informed advising approaches.

Resources for Job Seekers: Often, we see a greater need than career advisors can accommodate. We believe this is why empowering job seekers to proactively and independently own their job search is so critical. To accomplish this, we will review several strategies that enable job seekers’ application materials (resume, cover letters, LinkedIn) to be seen and pass the applicant tracking system filters. We will also discuss how to equip job seekers with a concise pitch that jumpstarts networking and secures interviews.

DEI Strategy: Finally, we will dig into DEI strategy and what this looks like from a career advising perspective:

Which industries are “walking the walk” as it relates to DEI?
What advice can you give to job seekers who don’t believe they bring diversity to a new role?
How can we support students who have been marginalized or are the victims of racism? How can we cultivate a diverse network for students while they are still on campus?
What questions should we be asking employers to deduce whether they are truly accountable to increasing diversity and promoting equity and inclusion?

To learn more about the role of career centers in the recruiting process, attend the NRWA 2021 Conference!

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Brandi Muñoz serves on the NRWA Board as the Director of Member Support for College Career Centers and is an advisor for the Diversity, Equity, & Inclusion, Membership, and Public Image Committees. Additionally, Brandi is the Diversity Officer for the Education, Research, and Training section of the Association for Conflict Resolution. She also consults with People Culture Consulting in Houston, TX. Find her online at or LinkedIn.com/in/brandimunozpcc.

Gabrielle Thomas is a Certified Professional Resume Writer and career coach. She currently offers career advising for graduate students and alumni at The Wharton School of Business and Villanova University. She is also a resume writer with People Culture Consulting in Philadelphia, PA. Gabrielle also holds two masters’ degrees from The University of Pennsylvania in Education Policy and Public Administration. Find her online at LinkedIn.com/in/gabriellethomas.

What’s Saving My Life This Month?

Administrative Manager — Tue, 06 Jul 2021 06:00:00 GMT

By Amanda Brandon, NRWA Newsletter Editor

I had to go out of town unexpectedly this month for a family funeral. However, I could’ve used a message template like the tip I found from Deidre Rock on our awesome Facebook forum. This would’ve saved me so much time!

She wrote, “Please use my online scheduling option to book a complimentary consultation. This can be accessed on my website or directly on my scheduling app. If you are in urgent need of a professional resume writer, I highly recommend you check out the National Resume Writers’ Association member database to consult with a writer who may be able to assist you.”

She then linked to https://thenrwa.com/findaresumewriter. Kudos, Deidre! What a great way to share the load and to promote our organization.

I’d love to feature more “What’s Saving My Life This Month?” contributions. Here’s what to do:

Share a tip related to your business or profession that others can adopt.
Keep it to 100 words or less (we’re writers; I know you can do it!)
Share a headshot and a 2–3-line bio with your location and business or job.
Email your contribution by the 10th of the month. I’ll contact you when I run your submission.

What Happened on Social Media for NRWA Pros in June

Administrative Manager — Tue, 06 Jul 2021 05:00:00 GMT

By Amanda Brandon, NRWA Newsletter Editor

We had a great month of collaboration on Facebook. It was kind of hard to choose featured conversations because they were all so good. Here’s a recap of what you may have missed:

What do you do when you may not make a deadline? This conversation gives some strategies for responding to this potential business threat and some mitigation techniques to use in the future.
How do you get tire kickers to stop wasting your precious writing time? We’ve all been there. We get a client who is unclear on their need for a resume writer. They have a million questions. While that’s great, we have a business to run. This post has some terrific strategies for getting your potential clients off the fence and on the books.
What do you do when a company is using your company name for Search Engine Optimization purposes? In this post, our members discuss the why of this practice and how to rectify the situation.

New & Renewing Members - May 2021

Administrative Manager — Tue, 01 Jun 2021 11:00:00 GMT

Welcome to our new and renewing members for the month of May 2021!

Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

New Members

Paulette Ayoung in Chestnut Hill, Massachusetts
Matt Benning - Northern Illinois University Chicago, Illinois
Sharon Fullerton in Apple Valley, California
Dominic Gaggini in Murrels Inlet, South Carolina
Allana Goodwin in Pembroke Pines, Florida
Isabel Kenner - STRATEGY Career Solutions, LLC in Denton, Texas
Kate Knaul - Thrive Coaching Group in Greencastle, Indian
Sandra Leshaw - Jewish Family & Children's Services of Northern New Jersey in Teaneck, New Jersey
Jennifer Snelling - EnquisitV Administrative and Consulting Services in Albany, Georgia
Chris Sotomayor in Hutchinson, Kansas
Timothy Tart - Greyscale Global LLC in Midwest City, Oklahoma
Judy Vince - DeAnjo Coaching, LLC in Wayne, New Jersey
Dawid Wiacek - Career Fixer LLC in White Plains, New York
Terri Wiksten - Executive Career Partners in Greenwood Village, Colorado
Roman Williams - Dr Andrea Employment in Covington, Louisiana

Renewing Members

Jessica Gramc - Healthy Resumes LLC in Cleveland, Ohio
Cheryl Harland - Resumes By Design in The Woodlands, Texas
Nick P. - ProfessorP Media in Plymouth, Massachusetts
Saresa Pleasant in Baltimore, Maryland
Michelle Robin - Brand Your Career in Buffalo Grove, Illinois
Deirdre Rock - Composed Career LLC in Rockaway, New Jersey
Marie Sales in Chicago, Illinois
Nikki Townsend in Elk Grove, California

NCRW Corner: NCRW Attainability—Myth vs. Reality

Administrative Manager — Tue, 01 Jun 2021 10:00:00 GMT

By Mary Jo King, NCRW, NCOPE

Do a gut check right now and ask yourself, “What’s stopping me from trying for my NCRW?”

After all, you’ve heard about the advantages. The Nationally Certified Resume Writer (NCRW) credential means instant prestige for resume writers, branding you as the best of the best. It’s a smart business decision that will ramp up your visibility and your earnings.

Yet you’ve heard from the skeptics, too; those told by someone, somewhere, sometime that the NCRW process is too difficult and the graders too strict for all but an elite few to earn the certification. The real statistics may surprise you. In the last two years:

74% of those who took the exam passed it
90% of candidates passed the exam on their first attempt

Excellent grammar and punctuation skills are essential, of course, but everything else you need to know is in the NCRW Study Guide. So, how do you begin?

Download the free NCRW Study Guide, available on demand to all NRWA members. Learn it well. Its 43 pages will make you a better writer even if you never sit for your exam.
Buy a copy of The Gregg Reference Manual by William A. Sabin. As a meticulous writer, you need this tome regardless of your certification intent.
Assess your current skill set. The certification process begins with a sample submission, where you will find yourself among the 27% deemed ready to proceed to the exam—or not.
If you’re not ready, the NRWA offers many resources to help you get there, including the much lauded Writing Excellence Certification Preparation Program.

Expect to practice and study hard. Expect a rigorous process. Expect to succeed. And when you do, you’ll have more confidence in your advice and your product. Your clients will find success sooner. You’ll close more sales, command higher rates, enjoy better client relations, and receive more referrals.

You can do it—and you’ll love what the NCRW does for you!

Mary Jo has volunteered for the NRWA since 2012 and served as president in 2018. She currently chairs the Advisory Board, serves on the Certification Commission and Public Image Committees, and operates Alliance Resume and Writing Service as a solopreneur. You can find her on LinkedIn and at Alliance Resume and Writing Service.

Member Spotlight: Laura Bashore

Administrative Manager — Tue, 01 Jun 2021 09:00:00 GMT

By Amanda Brandon, NRWA Newsletter Editor

When I came across Laura’s comment on a Facebook post, I did what any curious writer does—I checked out her social profiles and website. I started browsing her website, and something resonated with me—her authenticity of being a mother. Her “why” for this business is her children. I hope you enjoy getting to know Laura as much as I did.

Laura ran a local career center in the San Diego area beginning in 2012. She was helping professionals recovering from the Great Recession adjust to the new job market. Through her work in the career center, she handled the “tough cases.” She helped professionals transition to new industries and careers, shift back into the workplace after long-term unemployment, and secure federally funded training.

Then her own world shifted – she had her first child. And as she says, “He had different plans for me.” So, she stepped down from her career center leadership role. However, play dates and playdough would not be her new normal. She has a specialized skill set (like all of you!) that former colleagues, friends, and family needed.

One particular former colleague sparked her new business. He had been No. 3 out of 2,000 sales reps; yet, he had been job searching for an entire year without any results. So, she reworked his resume, and within two weeks, he got an interview and a job offer for more than he was making before. Soon, she launched Anew Resume & Career Services.

“My specialty is recognizing transferrable skills,” Laura says. “I pull those out and help my clients transition to industries and careers they may not have considered.”

Laura says she got started on Thumbtack (a professional referral network) her first year and “never needed it again.” The referrals from former clients and LinkedIn networking now drive her business. She’s presenting a workshop at the 2021 NRWA conference in September on how to leverage virtual networking (If you’re interested in learning more about how to grow referrals, check out her on-demand workshop from last year’s conference, “How to Grow Your Business with Quality Referrals.”)

Working with children is a constant obstacle for any parent, but Laura makes it look easy. She says, “Be flexible. Have your process down. Schedule consultations. And give realistic timelines.”

With her background in helping clients build new careers, Laura also offers career coaching and interview preparation. She helps her clients understand how to execute their search, develop their referral networks, and gain confidence in interviewing. She also assists clients with performance evaluations, LinkedIn profiles, and salary negotiations.

As for her participation in the NRWA, she says this organization meets you where you are. “If you’re just starting, the training can build your confidence,” Laura says. “If you’ve never worked with LinkedIn before, Thomas Powner’s training is excellent.”

“The other side of the NRWA is the networking,” Laura says. “It’s nice to have people you can trust when you’re overbooked or overwhelmed.”

Laura’s blog has a fun story. She loves music (particularly live music) and posts her concert list on her LinkedIn “About” section. (She says this has helped her connect with clients.) She named her blog the “Ruby Tuesday Career Blog,” after the Rolling Stones song. She posts on Tuesdays, and she says the song is a great reminder to do that.

Be sure to check out Laura’s blog and website at www.arcresume.com and connect with her on LinkedIn.

Feature Article: Interview with the NCRW Chair Kathy Keshemberg

Administrative Manager — Tue, 01 Jun 2021 08:00:00 GMT

By Donella Tilery, NRWA Staff Writer

Once you join the NRWA and log into the Member Resources, relief comes to you. After many years of writing cover letters and resumes, it is nice to know you are not alone in the quest to craft exceptional documents for your clients. When you join the NRWA, you have access to your tribe—people who enjoy the highs and lows of working as a freelancer or as college career center or workforce development center staff member.

Even more satisfying is knowing there are classes, programs, and materials provided by a plethora of industry professionals who want to see you do well. However, as you progress, you decide to pursue the NCRW certification, but may feel slightly intimidated by the process.

Well, to help soothe your worries, we've talked with the NCRW Certification Chair, Kathy Keshemberg. Kathy has been a member of the NRWA for more than 20 years and is equipped to provide incredible behind-the-scenes insight into the inner workings of the Certification Commission.

Tell us about the role of the NCRW Certification Chair.
The NCRW Certification Chair leads the Certification Commission and is an appointed member of the NRWA board of directors. As Chair, I train NCRW graders, review sample and test grading sheets, compile results for candidates, and oversee the NCRW renewal process. I also handle administrative activities related to certification, including coordinating updates to the NCRW Study Guide and website content, compiling and managing the Commission’s annual budget, and assisting with selecting presentations for the annual conference to fulfill CEUs awarded for attendance.

Who comprises the NCRW Certification Commission?
The Commission is composed of the chair, incoming chair, past chair, graders, and advisors. All these positions are filled by volunteers who must be NRWA members in good standing and hold the NCRW credential.

Incoming and past chairs help me with administrative tasks and they, as well as the advisors, provide input on decisions related to the certification process.

The graders are the heart of the Certification Commission. They review samples that are submitted as the first step in the certification process, provide detailed written comments, and decide if the candidate who submitted a sample package is ready to take the exam. They also grade exams, scoring over 30 criteria to determine if it is a pass or fail. As with sample grading, they provide feedback to educate the writer.

The entire certification process is based on education – we aren’t out to find mistakes, but rather to point out discrepancies with the NCRW Study Guide and Gregg Reference Manual. Our goal is to help writers reach high standards of excellence in resume writing.

Why do you feel that pursuing and attaining the NCRW is important in the development of a resume writing professional?
Earning the NCRW certification demonstrates to peers and the public that the resume writer is knowledgeable of the strategy for writing a strong resume, has a good grasp of grammar and punctuation, and is aware of current industry trends and best practices.

How does this certification distinguish a professional from other certifications?
Those who hold the NCRW are required to earn annual CEUs to prove they are remaining current on industry trends. This is important, as standards continue to evolve and an NCRW needs to be aware of changes so they can best serve their clients.

We have a rigorous testing process that focuses on education. While the NCRW has earned the reputation of being “difficult to attain,” this isn’t the case. In addition to the NCRW Study Guide, a free resource for members, we offer many learning opportunities including the Writing Excellence program, Resume Writing 101 self-directed training, and numerous writing-focused webinars (live and on-demand). If writers take advantage of training and carefully learn each section of the Study Guide, they will be better prepared to pass the exam.

Additionally, the sample submission and review process is a great investment. For a $75 fee, writers receive 2-4 pages of comments and recommendations about their work. One bit of advice in selecting which sample to submit: your goal should not be to show us how clever you are by submitting an extremely complex resume that represents a job seeker with a challenging career. Pick a sample that most closely aligns with the standards and best practices, without a lot of complicated hurdles to address. And feel free to embellish your sample to demonstrate you understand the components of a strong resume.

And yes, many times first-submission samples aren’t deemed ready, but if the writer carefully reviews and implements the grader’s recommendations they will improve. We’ve had writers who submit multiple samples, and those who persevere and follow our advice have an exceptionally good chance of becoming an NCRW.

What are your final recommendations for members who may still be apprehensive about pursuing certification?
If anything, I’d like to encourage writers to learn our craft by taking part in the educational opportunities offered by the NRWA, asking questions on the Facebook group and the NRWA Member Forum, submitting a sample to gauge their writing skills, and continuing to learn and grow.

About Kathy:
Kathy Keshemberg is a Nationally Certified Resume Writer (NCRW) and Nationally Certified Online Profile Expert (NCOPE). For more than three decades she has developed resumes and LinkedIn profile content and provided job search coaching. Her company, A Career Advantage, serves job seekers in all industries and at all levels, primarily focusing on mid-management, blue collar, and entry level candidates.

Kathy served on the original board of directors of the NRWA when it became a national association, was one of the first NCRWs, and planned six NRWA conferences. She has been a grader on the Certification Commission for years and has recently tackled several special projects, including co-writing new test profiles and collaborating with a team to revamp the NCRW Study Guide. Find her on LinkedIn or online at www.acareeradvantage.com.

Perspective: Avoiding Bias in Resumes & Job Search Communications

Administrative Manager — Tue, 01 Jun 2021 07:00:00 GMT

By Eustacia A. Campbell, NRWA Staff Writer

We all have unconscious bias. If you think you don’t, you’re lying to yourself.

When presenting your resume to a potential employer, the focus should be on representing your work experience and accomplishments in the best light. You should be preparing a targeted resume and a cover letter discussing your qualifications and what problems you can solve for the employer. However, there’s often more to the story.

Early in my career, as a Black female, I have felt compelled to remove certain criteria from my resume for fear of unconscious bias. I believed that the recruiter or hiring manager’s perception of my resume might inadvertently harm my candidacy. To counteract this, I simply omitted things like my address, used my middle name, and removed any professional organization deemed too ethnic.

Names can give an indication of someone’s race or cultural background. At first, I thought it was pointless for me to use my middle name (Audrey) on my resume instead of my first name. However, I began to notice a shift when I did, and I immediately started to receive more calls for interviews. According to Harvard Business School’s Working Knowledge research, “Minority job applicants are ‘whitening’ their resumes by deleting references to their race with the hope of boosting their shot at jobs, and research shows the strategy is paying off.” It certainly paid off for me.

Second, I removed all professional organizations that had anything to do with being Black. This was hard for me because I was an active member of the organizations, so removing them from my resume did not allow me to show my leadership skills gained outside of the workplace.

Lastly, I removed my address, including only city and state. I only provided a link to my LinkedIn profile. It’s easy to insinuate an individual’s success (or lack thereof) or ethnicity based on where they live. Unfortunately, depending on where you live, an address can imply socioeconomic status as well as ethnicity. I decided it was best to remove it.

Being aware that there are conscious biases against men and women of color who are applying for jobs is the first step. Awareness is the first step. However, what we do about it is the second step. As long as a candidate has the qualifying skills and ability for the job, their name, the city they live in, and the school they went to shouldn’t matter.

Over the years, I’ve learned that removing criteria takes away from who you are and leads to “code-switching” in the workplace. Code-switching is the act of changing behaviors to conform to different cultural norms. Present yourself and all of your accolades on your resume. If one has to wear a mask to get a job, then chances are that job and/or culture is not for you. Take the mask off and be yourself.

Eustacia has over 20 years of experience as a human resources and talent acquisition leader. She has a passion for education, coaching, and writing. She holds an MBA from the University of Phoenix. Eustacia is also a Certified Contingent Workforce Professional (CCWP) and most recently earned a DEI in the workplace certificate from the University of South Florida. Eustacia has proven success in advising clients of various backgrounds, professional levels and industries. She helps them identify their professional goals, evaluate their skillsets, and provides career guidance and placement support to help them achieve their career goals. Find her on LinkedIn or at Resumeson-Demand.com.

What’s Saving My Life This Month?

Administrative Manager — Tue, 01 Jun 2021 06:00:00 GMT

By Amanda Brandon, NRWA Newsletter Editor

In my interview with Laura Bashore (our member spotlight this month), I discovered three gems that are saving my life. Maybe they’ll save yours too!

Use “Project Draft” in your subject line. Laura says that this eliminated many of her clients’ frustrations, and she hasn’t had a refund request since making this transition in positioning.
Don’t react immediately to frustration. Give it 24-48 hours. Laura recommends scheduling a call to “address concerns” but push it out 24-48 hours. “It gives the client and me a chance to calm down.”
Maintain your expert status. When clients want to make significant changes, Laura says it’s fine to push back and give easy-to-edit files. “Your clients hire you for your expertise; don’t put your name on a document that won’t serve your client well.”

I’d love to feature more “What’s Saving My Life This Month?” contributions. Here’s what to do:

Share a tip related to your business or profession that others can adopt.
Keep it to 100 words or less (we’re writers; I know you can do it!)
Share a headshot and a 2–3-line bio with your location and business or job.
Email your contribution by the 10th of the month. I’ll contact you when I run your submission.

What Happened on Social Media for NRWA Pros in May

Administrative Manager — Tue, 01 Jun 2021 05:00:00 GMT

By Amanda Brandon, NRWA Newsletter Editor

The networking on our Facebook group was hopping this month! Here’s a recap of what you may have missed:

What do you do when a client did ghostwriting for an employer and claims the published work as their own? This conversation is an excellent primer on what to do when you face this unique challenge.
How do you help clients tailor their resumes? Some writers give their clients comments in the file. Others schedule a post-document review. Check out the discussion here to get some new ideas.
Forum Update: We need more engagement in the Member Forum! I got a great referral project from checking it out in May. Maybe you could be next? Let’s all aim to connect in the forum as much as we do on Facebook in June. We have many members who don’t follow Facebook.

New & Renewing Members - April 2021

Administrative Manager — Tue, 04 May 2021 10:00:00 GMT

Welcome to our new and renewing members for the month of April 2021! Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

New Members

Ashley Ayvar in Canyon Country, California
Jenny Logullo in North Hollywood, California
Tracy Steele in Carlsbad, California
Susan Hickman - UCHealth in Conifer, Colorado
Denise Bitler - Resume-Interview Success, LLC in Tampa, Florida
June Halstead-Cox in Palm Beach Gardens, Florida
Jessica Rosado - coachcontec in Miami, Florida
Jenny Sage in Meridian, Idaho
Jawaria Suhail - ThenonclinicalMD in New Lenox, Illinois
Ama Inyang - Yobachi Strategies in Baltimore, Maryland
Noah Owens in Clarksville, Maryland
Amy Sindicic in Lanham, Maryland
Stacie Fehrm - Stacie Writes Resumes in Kingston, Massachusetts
Allyn Gardner - Brookside Consulting Partners in Brockton, Massachusetts
Ryan Miller - Employment BOOST in Troy, Michigan
Hafiz Abdul Majeed in Lahore, Pakhistan
Erin Howard - Chirp Clarity in Pittsburgh, Pennsylvania
Gabrielle Thomas - The Wharton School, University of Pennsylvania in Philadelphia, Pennsylvania
Marvin Arts Jr.- Get Noticed Resume Writing and More in Mesquite, Texas
Annai Escobedo in Clint, Texas
Shaina Singleton - Recruity Consulting in Arlington, Texas

Renewing Members

Jean Abreght - The Document House York, Pennsylvania
Georgia Adamson - A Successful Career Marlborough, Massachusetts
Michelle Aikman in Woodbridge, Virginia
Victoria Andrew - Intellectual Point Sterling, Virginia
Peter Anthony - EDSI Livonia, Michigan
Laci Baker - University of Montana Missoula, Montana
Hollie Baker - Custom Resume Writer Tyler, Texas
David Barnes - Dbarnes431 Communications LLC Fairfax, Virginia
Anne Barnwell in Keller, Texas
Candace Barr - Strategic Resume Specialists in Vestavia, Alabama
Christie Bertch - BERTCHBRAND LLC in San Marino, California
Krista Bogertman in Revere, Massachusetts
Marleen Cabral - Morongo Tribal TANF Program in San Bernardino, California
Daniel Chahbazian - Your Resume Services in East Norwich, New York
Norine Dagliano - ekm Inspirations in Winchester, Virginia
Louise Duffield - RedDeer & Partners in Colchester, United Kingdom
Deborah Eison in Chicago, Illinois
Paul Felshaw - Deseret Industries in Fairview, Utah
Mary Fisher - Resume Review Services in Douglasville, Georgia
Roshael Hanna - Resumes 4 Results USA in Woodbury, Minnesota
Pat Kendall - Advanced Resume Concepts in Beaverton, Oregon
Kathy Keshemberg - A Career Advantage in Appleton, Wisconsin
Kristi Kigar - Professional Resume Services in Lapeer, Michigan
Douglas Kiracofe - Galen Michaels & Associates in Grand Blanc, Michigan
Angelia Knight in Mississippi State, Mississippi
Liisa Maloney - Landed Design Solutions in Middletown, Rhode Island
Irene Marshall - Tools for Transition in Fremont, California
Kevonna McAnuff in Stone Mountain, Georgia
Stephanie Meehan - Cameron Smith & Associates, Inc. in Rogers, Arkansas
Brandi Munoz - People Culture Consulting in Houston, Texas
Dorothy Richardson - DKR Global Consulting Inc. in Deerfield Beach, Florida
Barbara Safani - Career Solvers in New York, New York
Deborah Schuster - The Lettersmith in Troy, Michigan
Micall Searles - University of Montana in Missoula, Montana
Gordon Walter - ReliableResumes.com in Saint Charles, Missouri
Selena Webb-Ebo - MATC in Milwaukee, Wisconsin
Sheila Wener - BYU-Idaho in Rexburg, Idaho

NCRW Corner: I Know What a Cover Letter is, but What’s an E-note?

Administrative Manager — Tue, 04 May 2021 09:00:00 GMT

By Dr. Cheryl Minnick, NCRW, NCOPE, MRW, CCMC, CHJMC

An e-note is the third note of the C major scale and the “mi” in fixed-do solfège… it is also a brief cover letter in an email body that captures the core of an applicants’ success. Unlike a traditional cover letter, an e-note is used for 1) internal promotion, 2) inside network connection, 3) job referral, 4) accompanying a resume when it alone is requested, and 5) uploaded into an online application field when a cover letter is not requested, or character space/word count are prohibitive. It’s also an add-on service a professional resume writer can offer.

A cover letter and e-note are both preambles to a resume. Due to the e-note’s brevity, it is laser-focused, fluff-less, and absent a formal letterhead. It does, however, include a warm, formal greeting. To write a concise e-note, analyze the job posting and research the company to discern one top value job requirement, a key ROI, that your client offers. Write the e-note focused on that one key ROI sharing your client’s top two to three achievements that validate their expertise or tell a success story. Remember, brevity highlights weak word choice and spelling and grammar errors, so proofread this first impression document. To start an e-note:

1. Write the subject line strategically inserting the job title and 1-2 qualifiers.

HR Director, SHRM-CP - 10 years’ experience
Senior HR Director, SHRM-SCP – referred by John Smith

2. Write a brief opener distinguishing your client as a top candidate.

Under my leadership, ABC Company decreased staff turnover, increased our annual satisfaction survey score, and won a “Best Places to Work” award for the county. I developed policies and strategies that:

3. Insert a brief paragraph (or 2-3 bullets) detailing the key ROI in story form or quantifiable achievement.

Slashed voluntary turnover from 15% to 4% by building a competency model to retain top performers.
Boosted staffing 71% to fill 180 roles organization-wide, driving 54% in business growth.
Guided executive team through a corporate restructure, cutting personnel cost 25%.

4. Close in an engaging tone with one last “pitch,” a one-line statement, reinforcing your client’s candidacy.

The strength of my success lies in my people leadership and ability to champion change while improving employee morale. A phone call would give us an opportunity to discuss your needs and my fit. If I do not hear from you by Friday, I will follow up next week.

5. Wrap it up by including a signature block with name and credentials, the contact phone, and LinkedIn hyperlinked address.

Interested in becoming a Nationally Certified Resume Writer (NCRW)? Start with the free NCRW Study Guide (NRWA members only) available via download here.

NRWA Member Spotlight: The Stringfellow Management Group: Meet the People Who Keep the NRWA Engine Purring!

Administrative Manager — Tue, 04 May 2021 08:00:00 GMT

By Anne Anderson, NRWA Newsletter Staff Writer

In 2018, the NRWA selected the Stringfellow Management Group (SMG) as its association management company. Established in 2012 and based in Maryland, SMG is an AMCI-Accredited Association Management Company with 45 employees (35 of whom are in Maryland) serving 25 associations and foundations for association management, financial/grant management, and meetings management.

Their clients span an impressively broad range of industries and interests such as floral design, sports construction, human resources, commercial real estate, clinical research nursing, animal health, historic American theaters, chiropractic care, grounds management, and manufacturing for wood machinery and asphalt roofing. SMG’s accreditation underscores its commitment to best practices in core functions, including financial management, evaluation of services, employee training, insurance coverage, and more. SMG takes a long-term view with its clients and is invested in their success.

We are fortunate to have a highly-skilled, experienced team serving the NRWA. Many of you have worked with the core team of Jen Thornton, Robbie Heacock, and Addie Blevins. Three people from SMG’s accounting staff work behind the scenes: Amy Chetelat (CFO), Mary Skudzinskas (financial manager), and Susan Posluszny (bookkeeper).
Jen Thornton serves as the NRWA’s executive director. Working in association management for 28 years, Jen earned her bachelor’s degree from Towson University and is a graduate of the Institute for Organization Management at the University of Delaware. She lives in Ellicott City, MD, with her husband, Matt. Her hobbies include travel, cooking, and baking.
Robbie Heacock is NRWA’s associate director. He has worked in nonprofit management and event planning for more than 15 years. He is a graduate of the University of Maryland University College. Robbie lives in Bel Air, MD, with his husband and two dogs, and they are currently awaiting the arrival of their first child through adoption. In his free time, Robbie enjoys live entertainment, cooking, and travel.
Addie Blevins, NRWA’s association coordinator, has been with SMG for just over a year, bringing prior experience with another association management company and managing social media. She loves working with and getting to know members and helping leadership develop great ideas into new programs. Addie earned a bachelor’s degree from Towson University. In her free time, she enjoys crafting and singing in her community chorus.
Jen comments that she has rarely seen a more dedicated and hard-working group of board members and volunteers than she has with the NRWA. The SMG staff provides administrative support for NRWA’s membership, courses, education, certification, finances, technology platforms, and website. She says the SMG team loves interacting with members or prospective members who contact the NRWA looking to improve their writing, take a course, get certified, or gain advice from our member community.
“Mary Jo King was President when we started with the NRWA, and she set a wonderful tone for the collaborative working relationship with NRWA’s leadership that has carried through since day one,” Jen said. “I feel we have built and continue to foster a nice partnership. I see us continuing to build on what we are already doing, caring about what’s important to our members, and striving to provide them with valuable information and resources to set them up for success.”
She went on to say, “Over the last couple of years, NRWA’s level of activity has greatly increased to provide more ways for members to connect and learn. NRWA board members are always thinking strategically about programs or benefits that are needed by our stakeholders and the resume writing profession in general, and they work to create these programs. That means there is always a lot happening! With so much change occurring, I think the key to success is flexibility and understanding. We look for ways to streamline operations, but we recognize the needs are constantly evolving for a dynamic and growing organization like the NRWA. We like it that way and look forward to many great years of supporting resume writers.
Jen closed with the following: “The best thing the NRWA can do is to continue providing strong leaders. NRWA members can continue stepping up to volunteer, sharing information, supporting one another, and communicating any new ideas or resources that would be beneficial.”

Feature Article: All About the NRWA Board

Administrative Manager — Tue, 04 May 2021 07:00:00 GMT

By Amanda Brandon, NRWA Newsletter Editor

I recently sat down (on Zoom) with our NRWA board president Kathi Fuller and president-elect Sara Timm to discuss the upcoming elections and how our board serves the NRWA membership.

What does the NRWA board do?

First of all, every member of our board is a volunteer because the NRWA is the only nonprofit resume writers’ association in the world! And they work hard to make this organization a productive investment of your time and money through education, certification, and representation. Secondly, our board positions its resume writers and career professionals as experts in our field. For example, the NCRW is the most stringent accreditation in the industry (we’re featuring an in-depth look at this certification in the June issue).

Who serves on the board?

The board is divided into two parts – elected and appointed governance. The three executive positions are President, Treasurer, and Secretary. The six Directors of Member Support are also elected, and we have four membership segments: college career centers, military/workforce development centers, experienced business owners, and new business owners.

Appointed positions include program chairs covering certification, education, marketing, sponsor relations, membership, written communication, and conference planning. These set program chairs are supported by committees and/or specific program direct reports working alongside them to meet different NRWA missions.

Click the above thumbnail to see the full Organizational Chart.

How long do elected board members serve?

Each elected board member serves for one full year beginning in August after elections are certified by the current board. The Treasurer serves a two-year term because the role requires specialized training.

The President has the support of the Immediate Past President throughout their term. They also serve for a full year as President-Elect and Ethics Chair to learn the ropes before stepping into their leadership position. The Secretary and Directors of Member Support each serve for one year.

What does each of the elected leaders do?

The President and President-Elect split duties related to the operations of the organization. The President handles communications and operations with the Advisory Board, Association Management, and Diversity, Equity, and Inclusion committees. The President-Elect directs the Public Image and Ethics committees.

The Treasurer handles the financials of the organization. The Secretary serves in a support role to the entire board – taking minutes, examining communications, and facilitating administrative functions. The Membership Chair leads a team of elected program managers in supporting different representations of our membership, including new business owners, experienced business owners, college career centers, and military/workforce centers.

What do the appointed board members do?

Each of the appointed board members is responsible for a tactical mission – marketing the organization, establishing world-class education programs, facilitating the industry’s best certification process, organizing our annual conference, and overseeing the content and quality of all print and electronic communications.

How can I serve on the NRWA board?

Great question! You can run for an elected seat! Elections are coming up in July. We’ll have more communications coming out in May and June Midweek Memos on how to run for an elected seat. One thing to note – you have to serve on the board for a year to run for President-Elect, Treasurer, or Secretary.

You can also volunteer on a committee if you don’t want to serve in a leadership role. See the board’s Help Wanted page here.

(P.S. I’m always in search of contributors for the newsletter! Email me to discuss what we’re looking for.)

What makes a good NRWA board member?

Kathi and Sara both offered the following board member profile:

Know that this is a working board. Expect to be hands-on in your contributions to the board. The NRWA expects you to show up as an active volunteer.
We are looking for diversity in our board. Diversity and inclusion are major focuses for the future of the NRWA. We need broader representation in experience and background.
We need a great Secretary! Kathi and Sara both suggested that our two greatest needs for the upcoming election are a Secretary who can roll up their sleeves and get stuff done. Our beloved Donna Tucker has served in this role for many years and is looking to retire.
Are you a sales or sponsorship pro? We need a rock-star salesperson and negotiator to handle affiliate partnerships and sponsorships. We need someone who can form partnerships with compatible companies and organizations and obtain sponsors to support our conference and other programs.

What’s in it for you to serve?

This was the best part of our conversation. The bottom line is that serving on the board solidifies your investment in your professional affiliation with the NRWA. It opens doors for you to excel in your field. Here are just a few of the benefits we discussed:

Networking. The networking that happens via the NRWA board is career-boosting. I can tell you from personal experience that I found mentorship in pursuing my NCRW. I’ve been talking about it for a while. But now, I’m taking steps toward making it happen this year.
Free webinars and half-price conference tuition. We don’t pay for service, but we reward our leaders and volunteers with reduced pricing on NRWA events.
Community. I’m not on the board, but I do get to interact with the board. Since I decided to volunteer, I can tell you that I feel like a part of a bigger community. Kathi and Sara reflected the same sentiment in our discussion.
It looks great on your resume! We encourage our clients to diversify their experience to build a solid personal brand. Serving with the NRWA builds trust and credibility. And it elevates your business.

What’s Saving My Life This Month?

Administrative Manager — Tue, 04 May 2021 06:00:00 GMT

By Amanda Brandon, NRWA Newsletter Editor

I was struggling with my email this month and found a tool called Mailbutler. This tool acts like a CRM or personal assistant right there in your email program (MacMail, Outlook, Gmail, and GSuite).

It’s truly saving my life right now. I love Mac Mail, but it lacks one awesome feature—templates. I don’t like going onto Gmail (which does include templates) because I’m easily distracted by browsers. So, I found this tool and thought I’d share it with my colleagues. Some of the key features include:

Schedule “sends” and attachment reminders. Sometimes I work at night, and I schedule the send for the next morning. I also often forget attachments, and the delayed send (20 seconds) and reminders help me avoid the “oops” emails.
Make notes, assign tasks, and schedule follow-ups. It’s like having a CRM in your inbox.
Manage signatures with ease. The MacMail signature feature is fairly robust, but you can’t add images to it. I like that I can add photos and logos to my signatures.
Integrate with productivity tools. I use Slack and Trello for project management, and Mailbutler integrates with several project management tools.
Message templates. I send many of the same emails—scheduling phone calls, initial drafts, revisions. It’s nice to have a starting point saved in one place.

I’d love to feature more “What’s Saving My Life This Month?” contributions. Here’s what to do:

Share a tip related to your business or profession that others can adopt.
Keep it to 100 words or less (we’re writers; I know you can do it!)
Share a headshot and a 2–3-line bio with your location and business or job.
Email your contribution by the 10th of the month. I’ll contact you when I run your submission.

What Happened on Social Media for NRWA Pros in April

Administrative Manager — Tue, 04 May 2021 05:00:00 GMT

By Amanda Brandon, NRWA Newsletter Editor

The networking on our Facebook group was hopping this month! Here’s a recap of what you may have missed:

What do you do when a client makes you doubt your abilities? Dawn asked this question, and the encouragement was fantastic. If you need a boost, be sure to read it here.
How do you structure your consultation sessions with clients? I found this conversation so engaging and thought-provoking. Several members shared how they keep calls to a set time and structure their intake to minimize phone time. Others shared that phone time is what sets them apart. If you’re looking for some ideas on client communication, see that conversation here.
Does the ATS have you stumped? Check out some of the myth-busting on ATS requirements in this post and in this post.

Did you know we have a membership forum? So, if you’re not on social media, this is a place to network with your colleagues. I’m planning on posting the same topics I post to other social media here this month, so we don’t miss anyone. Access the NRWA Forum here. (Hint: You must be logged in to see it!)

New & Renewing Members - March 2021

Administrative Manager — Tue, 06 Apr 2021 11:00:00 GMT

Welcome to our new and renewing members for the month of March 2021! Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

New Members

Chelsea Behrens - Rise to the Occasion in Seattle, Washington
Elizabeth Bersche in Alexandria, Virginia
Grace Chen in Campbell, California
Marissa Curry in Camarillo, California
Aprilis Diaz - Eastern Nazarene College in Quincy, Massachusetts
Trisha DuCote - University of Arkansas in Springdale, Arkansas
Sydney Frodsham in Plano, Texas
Alexis Guidry in Houston, Texas
Emily Hall in Pasadena, Tennessee
Brittany Hollis in Fredericksburg, Virginia
John House in Seattle, Washington
JoAnn Kirkland - A Word Owl in Shelter Island Hts., New York
Felicia Landry in Broussard, Louisville
Jade Lee - The Resume Parlor in Wappingers Falls, New York
Katy McGuinnis - Triton College in River Grove, Illinois
Cyntoni Miller - Black On The Job in Tolleson, Arizona
Jan Moppert - Auburn University in Auburn, Alabama
Chioma Ogbonna in Chicago, Illinois
Brittany Ohnsman - CodeWorks in Boise, Idaho
Tamlyn Parks in Spearfish, South Dakota
Nikki Pearson in Pontiac, Michigan
Luke Powell in Littleton, Colorado
Tami Pursley in Carlsbad, California
Monica Reyes in San Antonio, Texas
Jessica Rodriguez - The New York Public Library in Bronx, New York
Linda Siniard - Avalon Advisers in Redding, California
Lloyd Smith - Abstractlloyd in Rochester, New York
Kari Solomon - Aspire Resumes in Montvale, New Jersey
Tyeriah Todd - TST Career Services LLC Philadelphia, Pennsylvania
Karen Tweedt-Ordaz - Northern Valley Catholic Social Service in Corning, California
Chelsea Walker-Richards - Walker Richards Career Strategists in Land O Lakes, Florida
Leigh Waring in Villanova, Pennsylvania

Renewing Members

Sandra Allison in Mechanicsburg, Pennsylvania
Jean Austin - Talents Presented Resume Writing & Job Search Strategies in Melbourne, Florida
Tessa Barlow - DFW Resume in Sacramento, California
Jeannine Bennett - Vision to Purpose in Virginia Beach, Virginia
Ananya Bhattacharya - DuxVitae in Sugarland, Texas
Jacqueline Brown - Projections Resume Writing Service in Hephzibah, Georgia
Rhonda Douglas Charles in Brooklyn, New York
Gail Frank - Frankly Speaking - Resumes That Work! in Tampa, Florida
Tracey Gutierrez - Tracey Gutierrez Coaching in Maplewood, New Jersey
Lisa Hebert - LMH Advisors, Inc. in Bay Village, Ohio
Denise R. Hemphill - Confident Career Moves, LLC in Houston, Texas
Sarah Jewell - A Remarkable Resume in St Augustine, Florida
Billie Jordan - Advantage Resumes and Career Services in Maysville, North Carolina
Bernice Maldonado - Catalyst Era, Inc. in San Dimas, California
Julia Mattern - Julia Mattern Career Services, LLC in Westfield, Indiana
Michelle McClellan - MLM Communications in Portland, Oregon
Laureen McHugh in West Simsbury, Connecticut
Keith Miller - Ivy League Resumes in Staten Island, New York
Elizabeth Mills in Rockville, Maryland
Cheryl Milmoe - Cardinal Expert Résumés in Sayville, New York
Andrea Mitchell-Khan - Blackmere Consulting in Redmond, Washington
Deborah Nakashima in Kaneohe, Hawaii
Kelli Page - Professional Resume Services in Columbiaville, Michigan
Bea Ramos - USN FFSC in Washington, D.C.
Colleen Reyerson - Executive Resumes Atlanta in Atlanta, Georgia
Patty Rusin - Getting There Today in Crown Point, Indiana
Amy Schofield - Schofield Strategies, LLC in Hollywood, Maryland
Anne Marie Segal - Segal Coaching LLC in Stamford, Connecticut
Scott Singer - Insider Career Strategies in Hallandale, Florida
Laurie Smith - Creative Keystrokes Executive Resume Service in Gastonia, North Carolina
Nancy Spivey - Ready Set Resumes in Atlanta, Georgia
Stephanie Staff - Resumes With Results in Glenmont, New York
Liz Strom - Creative Calm Solutions LLC in Oakton, Virginia
Dodie Thompson - Peak Resumes LLC in Colorado Springs, Colorado
Kiersten Troutman - Second Glance Résumés in Canton, Ohio
Jason Vallozzi - Campus to Career Crossroads in Pittsburgh, Pennsylvania
Will White in River Grove, Illinois
Tawana Wood - CountrysBestResumes.com in Elmont, New York
Linda Woodard - LDW Group LLC in Jacksonville, Florida

NRWA Member Spotlight: Meg McCormick aka “HRMeg”

Administrative Manager — Tue, 06 Apr 2021 10:00:00 GMT

By Amanda Brandon – NRWA Newsletter Editor

I had the pleasure of meeting Meg in a Facebook discussion about my new favorite tool—Trello. She uses it to project manage her resume business. She said “it was saving her life” because it helped her focus her energy on delivering service to her clients while not getting lost in the details.

Better known as “HRMeg,” Meg has recently expanded her HR consulting services into writing resumes. It began with her helping friends’ college-age children get started in the middle of the worst economic climate ever for college grads—the COVID-19 pandemic.

“My labor of love is helping recent grads in the 20-25 age range gain confidence and look good in their first major job search. I help people at all levels of experience, from recent graduates to experienced professionals, but I take a particular interest in assisting recent grads embark on their first real job search," Meg says.

She’s been HRMeg for almost 30 years in the Washington, D.C. market and has read hundreds of resumes throughout her career. She’s recently dived into the NRWA as a way to network and connect with other “people who do this for a living.”

In her day job, Meg manages HR for a small private investment firm, but her passion is writing. She told me that her love for writing began with a liberal arts degree in sociology. Throughout her professional career, she’s been writing reports, policies, job descriptions, handbooks, and more.

“I know what makes a resume good or bad, so I started a side business,” Meg says. “I love writing, and I love being able to take a list of responsibilities or a job description and define the impact and accomplishments for a client.”

Back to Trello for a moment…since we are focusing on ways to boost business and skills this month…here’s a screenshot of Meg’s Trello board:

In case you’re not familiar with the tool, Trello is a project management system with lots of integrations such as time tracking, calendar connections, and connections to tools like Google Drive and Slack. The professional version (which is currently $10/month) allows you all these “connections” called Power-Ups.

I loved Meg’s “process” for defining a client order—she starts with “expressed interest” and moves them through a series of cards based on what they need. She can see exactly what’s required in one glance of the Trello dashboard.

Another HRMeg feature I loved is her website. It’s very well designed and clear that she offers her clients value and is invested in their success. The best feature of her website is her professional, educational content. She writes a blog post each week related to job search, resume writing, and other professional branding topics. She posts these to her social media channels and sends out a newsletter.

Additionally, Meg’s ordering process is seamless—she spells out every package based on experience and encourages clients to “add-on” cover letters and LinkedIn services.

If you’re looking for a tech-savvy writer friend, Meg is my recommendation. She’s collaborative and has a wealth of knowledge on HR topics and marketing strategies. When she’s not writing or onboarding new employees, you can find her plotting her retirement dream of traveling extensively. She lives in Gaithersburg, MD with her family. Find her online at HRMeg.com or LinkedIn.com/in/megmccormick. She’s also very active in the NRWA Facebook group.

NCRW Corner: Front-loading Doesn’t Just Apply to Washing Machines

Administrative Manager — Tue, 06 Apr 2021 09:00:00 GMT

By Norine Dagliano, NCRW – Grader and Writing Excellence Instructor

Depending on how long you have been writing resumes and/or a member of the NRWA, you may have heard the advice to “front-load your accomplishments.” During a recent meeting of the NCRW graders, there was a brief discussion about whether this was correctly stated in the NCRW Study Guide and if the meaning was clear.

A quick search on Google turned up the following definition:

Front-load: To organize work on a project or information in a document so that the more important work or information is done or placed first.

Bingo!

Unless you stepped into the career services field 24 hours ago, you are familiar with either the CAR, PAR, or STAR formula for helping a job seeker describe something they accomplished on the job. We start by asking them to describe a challenge, problem, or situation/task; then have them tell us what actions they took to address the challenge, problem, or situation/task; and we wrap it up by asking them to tell us the result of their actions.

Now turn it around, aka front-load the example by beginning the story with the outcome or result.

Here’s an example:

Consolidated phone systems and upgraded hardware/software, which reduced operational costs approximately $150,000.

Now turn it around.

Reduced operational costs approximately $150,000 by consolidating phone systems and upgrading hardware/software. (The result/most important information is stated first – front-loaded).

For added impact, you can even bold what you front-load—and don’t forget to include the bullet!

Reduced operational costs approximately $150,000 by consolidating phone systems and upgrading hardware/software.

For additional rules and best practices for including accomplishments on resumes, refer to Section III, e. in the NCRW Study Guide. Available to NRWA members only, download the latest edition here.

Jewels & Tools: Thoughts on Visibility and Growth

Administrative Manager — Tue, 06 Apr 2021 08:00:00 GMT

By Paul Bennett – NRWA Director of Member Support, New Business Owners

If you work for yourself, being visible in order to build your business is critical. But how can you achieve this?

You could buy visibility by spending buckets of cash on advertising—but ads, on their own, don’t enhance the business relationships that you’ll need to survive. Therefore, a far more effective strategy for creating visibility is to cultivate mutually beneficial connections through networking.

Building visibility is a mashup of “why, who, where, what, and when.” Addressing these Ws will greatly help you plan, focus, execute, and monitor your marketing activities. In this article, I’ll talk about the first four of them, and although the context is online, the broad principles apply to offline activities as well.

Why do you want to become visible?

In his bestseller “Start with Why,” Simon Sinek writes extensively about how the reason we do anything is so important. Addressing the why helps you set your “business compass” and should be done in the earliest stages of business planning. So, ask yourself why you want to become visible.

“To become successful” is often the first reason that comes to mind, but it’s pretty vague. What do you mean by “successful”? Is it making lots of money? Could it be working whenever, wherever, however, and with whomever you please? Are you inclined to work with specific types of clients? Or do you want to focus on one or two areas from the broad range of services (resume writing, coaching, LinkedIn consulting, interview prep, salary negotiation, full-cycle career management, etc.) that our clients need?

Who are the people to whom you want to be visible?

Do you want to work with accountants or architects? Grant writers or geographers? Zookeepers or Zamboni drivers? (Yes, that’s actually an official occupational category.)

Once you’ve figured this out, sustained focus on your target market can eventually pay huge dividends. When you’re just getting started, your priority will likely be financial survival (i.e., keeping food in the house by taking on as many new clients as possible). But over the longer term, hustling will enable you to start picking and choosing your clients, commanding higher rates, and hopefully, enjoying client interactions more than when you had to endure all of those obnoxious personalities to keep the lights on.

The general idea here is to, eventually, niche yourself. You could become the go-to resume expert for STEM (Science, Technology, Engineering, and Mathematics) professionals, or you could develop a reputation as the salary-negotiation consultant who understands the curve balls law firms enjoy pitching to nervous prospective associates.

Alternatively, you could cast a huge net and serve an extensive range of clients (and some of us have done this quite successfully). However, if your ultimate goal is to maximize your personal visibility, then having very few competitors in a smaller, well-defined niche (like “retail commercial real estate marketers”) can prove much more lucrative than competing against the thundering herds that pursue huge, amorphous markets (such as “senior executives").

Where are the people to whom you want to be visible?

Speaking of herds, do statisticians have an online watering hole where they gather to geek out about primes and parallelograms? Or do teachers have a place where they meet to mull over curriculum development or classroom management?

If you want to catch fish, you’ve got to go to where they’re swimming, and one of the great things about the internet is how it has thrown open the doors to what once were exclusive, “gated” professional communities. Twenty years ago, if you wanted to discuss career management with physicians, you would have found them far less accessible than they are now, thanks to the advent of social media. Today, all of us can participate in many specialized professional groups (bankers, hoteliers, therapists, and so on) on Facebook and, preferably, LinkedIn.

The bottom line is, determine where your ideal clients hang out and then join in! Just remember that when participating in specialized groups, prioritize listening carefully over speaking frequently and limit your contributions to ones that draw upon your authentic expertise. Offering unqualified advice on topics outside your wheelhouse can make you stick out like a sore thumb or even get you banished by the admins.

LinkedIn is by far the best place for professional networking, although Facebook and Twitter are also good venues. Furthermore, you can comment on blogs, but this won’t necessarily enhance your visibility as well as pleasing the LinkedIn algorithms will.

What can you do to become visible?

Once you’ve figured out why you want greater visibility, with whom you want to become more visible, and where you should go to start expanding your network, you’ve got to nail down and execute your strategy for making those all-important connections.

A fast and reliable way to become well known is to solve other people’s problems, which can generate recommendations and referrals to the point that you’ve got to turn away business. And wouldn’t that be a nice “problem” to have?

Wherever your ideal clients are online, you’ll find lots of people liking, loving, commenting, and sharing. Unfortunately, many of those interactions are of little value. Your top priority should be engaging with your network, such that your network engages with you in return.

For example, Facebook is stuffed with billions of inconsequential post reactions (like, love, laugh, cry, shock, anger), quick-draw comments (“Congratulations!”… “Sorry to hear about that!”… “Agreed!”) and photo fails. If you’re Facebooking as “Suzy Smith,” then these kinds of lightweight interactions are fun and fine–but if you’re engaging on behalf of your business, you’ll want to focus on adding value to meaningful discussions.

For LinkedIn, it’s important to understand the relative value the algorithm places on different activities. In general, the more effort you make participating on LinkedIn, the more you’ll get out of it. In other words, reacting (like, love, celebrate, insightful, and curious) is fine, but you’re going to get more mileage out of comments and shares (ideally, shares that you’ve chimed in on).

In TSL Marketing’s blog post –“LinkedIn Content Tips: Which Is Better, a Like, Share, or Comment?" – Ryan Nicholson opines, “Hands down, comments really do dominate the algorithm, and there is really no question that comments alone are superior to even likes and shares combined.” (Andy Foote, an authority on the LinkedIn algorithm, agrees.)

In conclusion, the best way to boost your business's visibility and foster its growth is to join communities best aligned with your “why" and then become an astute observer who frequently and regularly contributes helpful, engaging, and relevant content. This will enable you to spend less time shaking the bushes in search of new business and more time cultivating warm leads that have come your way. And that’s not just because you’ve been feeding those algorithms well; it’s also due to the magic of good old-fashioned word-of-mouth.

Feature Article: How Doing Resume Reviews for Indeed.com Helped Me, My Business, and Job Seekers

Administrative Manager — Tue, 06 Apr 2021 07:00:00 GMT

Feature Article: How Doing Resume Reviews for Indeed.com Helped Me, My Business, and Job Seekers

By Alison Smith – Radical Resumes, LLC

Providing 10-minute video reviews of resumes for Indeed.com was an unexpected gift, resulting in three wins!

My business has soared since the start of my Indeed.com assignment; coupled with Norine Dagliano’s 5-star Writing Excellence course, my confidence to develop robust resume strategies has resulted in nonstop, consistent referrals and projects.
My knowledge of different industries has expanded exponentially; some resumes that previously caused anxiety do not phase me.
In addition to the NRWA professionals, I can collaborate with over 50 Indeed.com writing professionals who share the same passion and mission of helping people find a path to employment satisfaction.

While 10-minute training videos will never compete with what we do as full-service professional resume writers, this service is perfect for helping interested job seekers learn resume basics and serve as a fundamentals boot camp for any daring resume writer!

Background

After completing the “Writing Excellence” course in September 2020, I wanted more opportunities to apply the breadth of what I learned during the summer-long class. Based on an article in the NRWA’s September 2020 newsletter, Indeed.com (an NRWA partner) was in search of experienced resume writers to perform video reviews of resumes. It sounded interesting, so I applied. My expectations were neutral.

The Adjustment

After applying, interviewing, and onboarding with Indeed.com, I completed Indeed’s detailed internal resume writer’s training and began video-recording my initial resume reviews. My initial reviews were much too complex, and my video recordings exceeded the allotted 10-minute timeframe. Was this for me? I wasn’t sure. I needed to find a way to become more efficient; I received supervisor feedback, studied best practices, learned from other reviewers, and developed a successful plan of attack. Working for Indeed.com was out of my comfort zone, but this experience keeps benefitting me by stretching, challenging, and honing my resume-strategy skills like no other exercise could—with pay!

The Process

I review approximately 100 technical resumes per month. I receive the submitted resume, a parsed resume, a questionnaire, client notes, and a link to three jobs for each client. I respond to the client’s submitted questions and concerns, develop a tailored resume strategy, and guide the client through the process of writing front-loaded, results-based bullets and keyword-rich resumes. Via screen-only videos, I demonstrate methods to identify keywords and ways to tailor the resume to the specific job.

Pay

Reviewers earn $30-$40/hr. by completing 3-4 resume reviews/hour, providing a 10-minute resume review-training session.

Some resume writers are classified as 1099 independent contractors, while others are W-2 employees of iWorkGlobal, with access to a full range of benefits. As part of the agreement, you have full access to Upwork’s freelance Platform, which includes your own public profile page, free connect points, and a daily deluge of potential clients outside of Indeed.com; fees apply.

Interesting Indeed.com FAQs:

Indeed.com has 52 active resume writers.
700+ orders for resume reviews are received each week.
Average rating for resume services is ~4.5 out of 5 stars.
Indeed.com’s goal: "Our intention/goal is to grow our capacity for and volume of orders for resume services by 10x or more, and we're looking for more writing professionals!"

Indeed, New Services & Pilots

Indeed’s Resume Help service line offers additional resume services and is currently piloting and beta-testing two new service offerings:

FREE automated instant online resume scan tool. (Active)
Rewritten client resume and 5-minute video review. (Active)

Alison Smith is a retired engineering manager who is passionate about helping job seekers achieve more than they thought possible. She specializes in optimizing technical resumes and encouraging others. She owns Radical Resumes and is based in Birmingham, AL. Find her on LinkedIn or at RadicalResumes.org.

What’s Saving My Life This Month?

Administrative Manager — Tue, 06 Apr 2021 06:00:00 GMT

What’s Saving My Life This Month?
By Amanda Brandon – NRWA Newsletter Editor

The professional development hour. I had a Zoom call with a friend in Florida last week. We just got together to discuss our businesses, pricing, strategies, and how to use some common tools. It was the best hour of my week—kind of like going to a real watercooler. We went almost an hour over our scheduled time because the collaboration was just perfect. If you need a boost, I recommend you add a professional development hour to your week. Read a book, Zoom with a colleague, or work on your own resume!

I’d love to feature more “What’s Saving My Life This Month?” contributions. Here’s what to do:

Share a tip that’s related to your business or profession that others can adopt.
Keep it to 100 words or less (we’re writers; I know you can do it!)
Share a headshot and 2-3 line bio with your location and business or job.
Send it to me via email by the 10th of the month. I’ll contact you when I run your submission.

What Happened on Social Media for NRWA Pros in March

Administrative Manager — Tue, 06 Apr 2021 05:00:00 GMT

What Happened on Social Media for NRWA Pros in March
By Amanda Brandon – NRWA Newsletter Editor

The networking on our Facebook group was stellar this month! I posted about an unexpected photo from a client and heard some other off-color stories from our “colleagues.” It was a hoot! Want to see the full post, visit it here.

Valuable Conversations: Here are three conversations you may have missed on Facebook this month. Lots of value for growing your business!

Should you edit a client’s LinkedIn profile? Larisa asked this question, and many pros shared how they handle this pervasive question. It’s worth a read, ICYMI.
What do you do when you make a mistake on a resume, and the client calls you on it? I found this conversation so helpful and am so proud of our members for sharing “what to do” instead of “How could you?” It really showcases the spirit of our organization. I ended up adding some “in case of errors” language to my contract. See that conversation here.
Have you updated your member profile? Norine posted about this on Facebook. She was the first resume writer to respond to a client who had contacted 15 resume firms. He found her through the NRWA member directory! I landed my first client through this directory in February. (Similar story, I followed up with the client.) See more details here, and update your profile today!

Pet Colleague of the Month:

Marian Barnard’s “Rodney” is a former colleague who won our pet superpower contest this month. He crossed the Rainbow Bridge in 2015, but his hidden talent didn’t require words. According to his owner, “he could melt your heart with his huge brown eyes.”

Want your furry, fluffy, or scaly friend featured next month? Check for my post on Facebook the first Friday of the month OR email your photo and caption to me.

New & Renewing Members - February 2021

Administrative Manager — Tue, 02 Mar 2021 13:05:00 GMT

Welcome to our new and renewing members for the month of February 2021! Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

You can find colleagues in your area by searching here.

New Members

Uche Achinanya in Fulshear, Texas
Jamie Anderson in Palm Beach Gardens, Florida
Benjamin Cooper - Baylor University in Waco, Texas
Jennifer Ferraro in Santa Fe, New Mexico
Scott Gardner - Vitae Express in Tampa, Florida
Candy Graupera in Lancaster, Pennsylvania
Kanavwa Hayes in Memphis, Tennessee
Tonya Hergenrader - Western Nebraska Community College in Scottsbluff, Nebraska
Gary Hrosik - KH Controls, Inc. in Greensburg, Pennsylvania
Maureen Jenks - Sea Glass Life & Career Coaching, LLC in Unionville, Connecticut
Muhammad Umair Khanzada in Brampton, Ontario, Canada
Alison King - Copyedit Queen in Drexel Hill, Pennsylvania
Emily Lane in Anderson, South Carolina
Kentia McLemore in Sanford, North Carolina
Jennifer Messner in Altoona, Pennsylvania
Denene Mozzachio in Winterville, North Carolina
Russell Podgorski in Beaverton, Oregon
Mary Schmidt in Amelia, Ohio
Kristen Schmidt - Wordschmidt Consulting LLC in Worthington, Ohio
Justin Shepherd in Port St. Lucie, Florida
Erica Teasley in Nashville, Tennessee
Angelo Westfield in Laurel, Maryland
Amy Zitterkopf - Western Nebraska Community College in Scottsbluff, Nebraska

Renewing Members

Angelina Arlia in New York, New York
Rashauna Arnold - BrandYou Career Coaching, LLC in Hamden, Connecticut
Alicia Buzan - RiseSmart in Carmel Valley, California
Samantha D'Angelo in Ramsey, New Jersey
Cynthia Estalilla in Daly City, California
Brooke Fisch - Four Corners Career Consulting, LLC in Darien, Connecticut
Dayna Feist - Gatehouse Business Services in Asheville, North Carolina
Rebecca Francoline - Go Write2Hire in Charles Town, West Virginia
Audie Fridstein - Your Call To Action in Highland Park, Illinois
Heidi Giusto - Career Path Writing Solutions LLC in Apex, North Carolina
Kerry Gustafson - Simply Great Resumes in Minneapolis, Minnesota
Alana Henry - The Writique, LLC in Indianapolis, Indiana
Jerard Holton in Edmond, Oklahoma
Scot Hulshizer - The Career Expert in Alpharetta, Georgia
Diane Irwin - Dynamic Resumes in Cherry Hill, New Jersey
Jeanne Knight - Career and Job Search Coach in Tyngsboro, Massachusetts
Orinthia Marks in Oakville, Ontario, Canada
Debra Ann Matthews - Let Me Write It For You: Job-Winning Resumes in Clarksville, Tennessee
Rebecca McCarthy - Bright Career Branding in Vista, California
Amy McDaniel in Channahon, Illinois
Jan Melnik - Absolute Advantage in Sarasota, Florida
Kevin Morris in Naples, Florida
Jonathan Nugent - All★Star Career Services in Cincinnati, Ohio
Patti Rock - Hoff Resumes & Career Counseling Services in Clinton, Iowa
Robin Schlinger - Robin's Resumes in Atlanta, Georgia
Barbara Schultz - The Career Stager in Homer Glen, Illinois
Rachel Shelton in Darien, Connecticut
Tammy Shoup - Breakthrough Resume Writing Service in Decatur, Indiana
Elizabeth Southers - The Fine Print Writing Services in Stuart, Florida
Sara Timm - DFW Resume in Garland, Texas

Member Spotlight: Donnella Tilery

Administrative Manager — Tue, 02 Mar 2021 13:04:00 GMT

Member Spotlight: Donnella Tilery
By Anne Anderson – NRWA Written Communications

As the NRWA membership grows, so does the diverse range of skills we can offer. Please welcome new member Donnella Tilery! Donnella’s vibrancy and warmth come through immediately. It’s easy to see how clients are comfortable sharing their stories with her.

Donnella’s career began in New York’s digital publishing industry. She worked for several publishing houses, including John Wiley & Sons, working in scientific and medical divisions. She focused on training large corporate clients, such as Bristol Myers Squibb, on how to maximize the use of technical databases, products, and services. Her sales training and presentations skill took her across the country and overseas to the U.K., Asia, and Amsterdam.

Donnella switched gears to focus on the fashion industry as more friends and colleagues asked to purchase items from her wardrobe. As she strengthened her sales skills and learned the industry’s back-office operations, she began building a business as an event producer. With her keen negotiation skills, she obtained corporate sponsorships from Coca-Cola and Lord & Taylor to found New Jersey Fashion Week, which is now more than 10 years old. She also manages and moderates career webinars for Fashion Group International.

Donnella put her skills together to focus on career development and resume writing. With her combination of strategy, presentation skills, and corporate background, she knew she had a knack for career storytelling. She even wrote resumes as a high school hobby. However, it didn’t occur to her then that it would eventually be her career choice.

Now that she’s focused on resume writing, Donnella has been building her business through LinkedIn referrals. She finds she’s filled a niche in helping ethnically diverse clients present their career accomplishments. Donnella takes pride in teasing out her clients’ personalities and reflects their individuality in the documents she prepares for them

Donnella joined the NRWA this year, after spending two years observing the organization and attending webinars as a nonmember. She was impressed with the quality of the education and the instructors’ passion. She plans to complete the Writing Excellence program and proceed with certification.

She especially appreciates the NRWA’s collaborative nature—a significant change from the fashion industry’s competitive culture. Donnella is currently serving in a volunteer role, writing articles for the NRWA Watercooler.

Donnella is based in New Jersey, and you can reach her at LinkedIn.com/in/donnellatilery or donnella.tilery@gmail.com.

The NCRW Corner: Why Having a Resume Objective is Essential

Administrative Manager — Tue, 02 Mar 2021 13:03:00 GMT

The NCRW Corner: Why Having a Resume Objective is Essential
By Norine Dagliano, NCRW, Grader and Writing Excellence Instructor

Picture this: You grab your car keys, start the engine, open your GPS, and tap “Go.” After driving around aimlessly with no exact destination in mind, you run out of gas, and end the day certain that your GPS and car failed you.

That’s analogous to what happens every time you launch MS Word and begin composing a client’s resume without an objective.

“But wait,” you exclaim, “I thought it was obsolete to put an objective on a resume.”

Let’s look at the evolution of the resume objective.

In the beginning, it was a simple statement at the top of the resume that clearly stated the job seeker’s goal—Career Objective: Senior Widget Maker

Then it evolved to be a little more descript—Career Objective: Senior Widget Maker for a Maryland Manufacturer

But then job seekers started to get nervous, wondering if they were limiting their opportunities, and decided it was best to be “open.” So, objectives evolved into something like this—Career Objective: A challenging position with a successful company where I can learn new skills and advance in my career.

At this point, the professional resume-writing community pulled the plug, and the objective met its demise.

The NCRW Commission is not endorsing the return of the objective statement. We ARE endorsing the concept of having a clear goal in mind before we write a single word. This will ensure we properly position the client by knowing what to include in the resume, what to leave out, and how to spin the content.

It begins with the client’s answer to a simple question:

What types of positions are you targeting? (job titles or occupational clusters and industries)

It is essential that the client – and you – both have a clear answer to this question. In your eagerness to book a client and earn an income, don’t make the mistake of attempting to write a resume for a client who is “open,” unsure, or believes that “something generic” will do. You need a clear destination – an objective – or you and your client are destined to run out of gas and the resume to fail.

Jewels & Tools: 6 Ways Networking Cards Can Boost Your Clients’ Professional Poise

Administrative Manager — Tue, 02 Mar 2021 13:02:00 GMT

Jewels & Tools: Handy Resources for Marketing Your Business
6 Ways Networking Cards Can Boost Your Clients’ Professional Poise
By Paul Bennett – NRWA Director of Member Support, New Business Owners

We create many tools for our clients: resumes… LinkedIn profiles… and of course, all the various letters – cover letters, thank you letters, inquiry letters, proposal letters; the list is long. And we provide many kinds of coaching: career planning, job search strategies, networking tactics, interview prep, salary negotiation, and the like.

But how many of us create networking cards? After surveying quite a few of our members’ websites, I’ve concluded that hardly any of our members do. But we shouldn’t overlook networking cards because although they’re small, they can be very useful.

Networking cards are not the same as business cards. Business cards market organizations, products, or services; networking cards market people – and smart people will circulate their cards both when they’re unemployed and when they’ve got a job. Doors to success can open unexpectedly!

So, what makes for a great networking card? Besides the obvious (being visually attractive and error-free), here are a few other considerations:

They’re created after the resume. If you create the card before the resume, while writing the resume you may discover errors on the card (and reprinting cards can be costly). If a client insists that you create their card first, you’ll need to explain why that’s a bad idea.
They’re well-branded, with words and graphics that accurately and persuasively convey your client’s value proposition (this is why the personal branding process, which determines and articulates the value proposition, should precede resume development).
They incorporate content from the resume. The best part of the resume from which to derive content would be the summary at the top of the first page; you can also draw upon the client’s elevator pitch or include information from other sources.
They make it as easy as possible for someone to get in touch. Besides just the email address and phone number, include social media handles (LinkedIn, Facebook, Instagram, etc.) and website, blog, or portfolio addresses (URL shorteners such as Bit.ly or TinyUrl.com are handy for this). For the ultimate convenience, a scannable QR code can link directly to wherever your client has pitched their tent on the web.
They’re (optionally) printed on both sides. This gives you more room to convey the value proposition; for example, rather than just having a tagline on the front (typically underneath the name or along the bottom edge), why not elaborate using bullets on the back? Make sure the front contains all essential contact information in case the reader doesn’t read the back. If you don’t overcrowd the back side, this will leave room for handwritten notes (and of course, you could just leave the back blank).
They don’t include a postal address, unless one is essential (otherwise, it’s a waste of precious real estate).

Creating memorable networking cards hones your writing skills. Because they have far less room than a resume, they require you to distill your messaging, strip away the fluff, and leave just the bare essentials. Just as with elevator pitches, you’ve got to make the most important points using the fewest words.

In a nutshell, networking cards are a great way for your clients to market themselves quickly and easily. Sharing one doesn’t require a computer, a phone, an internet connection, or even a ballpoint pen (and it’s far more convenient to just whip out a card from one’s pocket than fumble through a bag or briefcase). And recruiters can read a networking card much more quickly than they can scan a resume.

But what about just using our phones? The networking card keeps the networking going. It means that your clients’ potential leads don’t have to shift focus to reaching for their phones so they can enter details in a contact list.

Who knows how small marketing tools will get? Maybe one day we’ll be writing “tweesumes” for the Twitter-addicted!

Feature Article: Promoting the Value of Hiring a Resume Writer in Your Initial Consultation

Administrative Manager — Tue, 02 Mar 2021 13:01:00 GMT

Feature Article: Promoting the Value of Hiring a Resume Writer in Your Initial Consultation
By Donnella Tillery, NRWA Newsletter Assistant Editor

We've all been there—an initial discussion with a potential client about their resume, bio, or cover letter. You took the time to conduct an intake call, researched the new role or position they want to secure. You’ve created the contract and sent them an invoice for the deposit.

Then, a day or even a few hours later, you get a call or email, “I’ve decided to use a free resume service. Thank you for your insight.” For a professional resume writer, this is both disappointing and frustrating, not just because you lost the business but because you know your expertise could truly capture the person's talent and help them get to interviews faster.

So, what can we do about this problem? We need to spend more time selling the value we offer our clients. It’s overwhelming for a client to understand all the details—time, costs, process. But it’s essential to differentiate yourself from free services and other writers.

Here are five ways you can use your free consultation to sell your value to your clients:

Explain how you capture their unique story and personality to get more response. A free service can’t do this for your client. They may receive a cover letter, but it’s not going to make a memorable impression. Technology doesn’t replace craft. You can also help them strategize how to leverage accomplishments and skills.
Describe how you can capture the human element alongside the ATS optimization. Job seekers must work with the technology tools companies use to screen candidates. That’s a given. However, a professional helps them balance the keywords with a real story, and you help your clients check all the boxes required by HR.
Upsell your value as a coach who helps them stand out during the interview process. Many resume writers also provide coaching or interview services. Don’t shy away from discussing your extended services such as interview coaching, strategy sessions, and application assistance. You can do this in a nonaggressive way that sparks interest. You’re a partner in their job search, not just a writer. Sell that value and boost your income!
Share skills and talents your clients can leverage that they may be too close to see. This is probably the best tool a resume writer has in an initial discussion. Use probing questions to help them see the value of hiring you. “Have you considered?” “I see transferrable skills to supply chain…did you know that area is struggling to fill roles?” I've worked with quite a few clients that can humbly admit their weaknesses, but they don’t realize their real strengths and what they should highlight in their experience.
Be frank and clear that you know your stuff. If you specialize in military, healthcare, or any type of resume service, share that with the potential client. Clients are probably unaware that many types of resumes require understanding the nuances of formatting and style. You can be a resource on how to leverage these tools!

Overall, the consultation should be about your clients’ needs, but you are a KEY to their results. We all want to help and make our clients shine and excel. Use that consultation to spell out the value you offer as a resume consultant. That beats free every time.

What Happened on Social Media for NRWA Pros in February

Administrative Manager — Tue, 02 Mar 2021 13:00:01 GMT

What Happened on Social Media for NRWA Pros in February
By Amanda Brandon, NRWA Newsletter Editor

The networking on our Facebook group blew up this month! I hope everyone is enjoying all the collaboration and getting value out of these interactions. I sure am!

Valuable Conversations: Here are three conversations you may have missed on Facebook this month. Lots of value for growing your business!

There’s a great thread on the impending changes to LinkedIn ProFinder—Go check it out here. One marketing alternative was to be the resume writer for LinkedIn Groups. I’m adding this to my weekly professional development hour. (More on this next month!)
The tools conversations have been excellent, particularly the discussion on what to use for calls when you’re traveling. I personally learned so much about ways to leverage calls with a Zoom account. I struggle with this on occasion—getting blocked by client phone spam filters, my number showing up as my husband’s name, and out-of-area calls that people don’t want to answer. I can see a Zoom invite for a call only being good for all involved! See that conversation here.
Full voicemail boxes and other client hang-ups that may be hampering their job search: This was a lively discussion on how to overcome the “full voicemail box” with texts or emails. I like pointing out to clients these small things that add up to big changes for their job search. Big kudos to Kiersten’s hubby for bringing her a latte to help her frustrating situation! See that conversation here.

Pet Colleague of the Month:

Julia Mattern’s Kalani and Makana like to help her cook up new resume strategies! They have a regular strategy session before she makes soup for the week. Sometimes they fall asleep on the job. I guess it’s an occupational hazard of being in such a warm place!

Want your furry, fluffy, or scaly friend featured next month? Check for my post on Facebook the first Friday of the month OR email your photo and caption to me.

What’s Saving My Life This Month?
This is a new feature for the newsletter! I started a conversation in our Facebook group to get some feedback, and it led me to a tool that’s saving my life – I finally invested in a real project management tool.

Many pros chimed in on how to leverage productivity management tools, and Dawn gave a great sanity-saving tip: “Walk away from your phone!”

Want to chime in? See the conversation here.