October 2026

Editor's Message
by Ruth Sternberg, NCOPE, NCCSC – NRWA Newsletter Editor

Colleagues,

This issue is about staying current in a profession that refuses to stand still. That’s why the NRWA exists and why joining our nonprofit organization is a great decision.

Job seekers are navigating a more complicated hiring market.

    Career professionals are dealing with AI, changing recruiter practices, shifting expectations, and new risks, including scams that can target not only clients but also our own names and reputations.

    That’s why this issue highlights two things NRWA membership does especially well: helping us keep up with what is changing and giving us practical tools we can use right now.

    You’ll find information on our new Fraud & Scam Prevention Toolkit, upcoming professional-development opportunities, NCOPE certification, and other resources to help you better serve clients and grow your business.

    We’ve also included another Grammar Matters tip from Donna Tucker.

    The market may be changing quickly, but none of us has to figure it all out alone.

    Collegially yours,

    What If a Scammer Used Your Name?

    New - Introducing New Career Services Resources - NRWA Job Seeker Safety Center (Free - Available to the public_ NRWA Fraud & Scam Prevention Toolkit (NRWA Member-Exclusive)

    A job seeker receives a message from a “recruiter” about a promising opening. There’s just one hurdle: Their resume needs an urgent, paid rewrite before it can be submitted.

    The recruiter sends them to a career professional whose name, photo, and credentials look credible because they belong to a real person. The person taking the payment does not.

    Scams like this can harm job seekers and put a career professional’s reputation at risk. That’s why the NRWA has created two resources to address both sides of that problem. When you join, you get access to all of these valuable tools.

    The free, public Job Seeker Safety Center helps people spot suspicious recruiting approaches, verify a resume writer or career coach before paying, and take action if they’ve already shared money or personal information. NRWA membership also lets you share this resource with clients and anyone who asks how to check an opportunity or provider.

    But what should you do if someone copies your profile, misuses your credentials, or steers job seekers toward a fraudulent service in your name? How can you talk with clients about scams without making every legitimate referral sound suspect?

    NRWA members can turn to the new Fraud & Scam Prevention Toolkit for guidance on protecting their professional identity and work, communicating with job seekers, and responding if impersonation happens.

    The toolkit is an important resource available only to NRWA members.

    This practical collection of resources helps career services professionals protect their own identities, respond confidently when clients encounter suspicious situations, and give clients tools they can use themselves.

    The toolkit covers three main areas:

    • Protecting your own business and professional identity. Members will find in the kit instructions for creating a client-facing verification system and implementing monitoring alerts.
    • Handling the scam-related situations clients bring to you. You will find a downloadable response log and five customizable templates to use if someone impersonates you or your business.
    • Helping clients evaluate advice, vendors, and opportunities themselves. The resources provide a seven-step framework, advice for triaging criticism, and guidance for handling situations when the client wants changes you do not recommend.

    Members also receive two resources they can brand with their own logo and give directly to clients: a Client FAQ About Resume Scams and a Red Flag Checklist for evaluating resume writers, recruiters, and job offers.

    Explore NRWA membership to access the toolkit and other resources for career services professionals.  

    The Job Search Has Changed
    The NRWA Helps You Keep Up

    NRWA - Looking for resources and community? Click here to become a member!

    The job market is harder to interpret, which makes career services more demanding. That is one of the clearest reasons to belong to the NRWA right now.

    Membership gives you access to training, resources, and colleagues who can help you make sense of what is changing in hiring, decide what matters for your clients, and keep your own services current.

    And there is a lot to make sense of.

    One of the biggest shifts is that job seekers can no longer rely on postings alone. They need to understand what is happening inside industries and companies: Who is growing? Where is headcount increasing? Which functions are getting investment? What is contracting?

    Broad labor-market data can be useful, but it rarely answers the question an individual client really cares about: Where are the opportunities for someone like me?

    It is also becoming harder to break into some companies and industries from the outside. Incumbent employees may have an advantage, and some workers are staying put because moving feels riskier. That creates more complicated decisions around lateral moves, contract work, title changes, geography, compensation, meaningful work, and even retirement timing.

    AI adds another layer.

    It is not enough to tell clients that AI is changing work. We need to understand how it is changing a particular role or industry. What can AI accelerate? What still requires human judgment? Which capabilities become more valuable when routine work can be automated?

    Job titles are becoming less useful, too. We increasingly need to help clients identify the problems they solve, the capabilities they use, the evidence that proves those capabilities, and the employers who need that combination.

    The resume has changed as the market has. It now has to work for people, applicant tracking systems, recruiter searches, and AI-assisted sourcing tools. At the same time, AI has made generic candidate language easy to produce. Specificity and proof matter more than ever.

    The NRWA is building programming around exactly these kinds of questions.

    Our professional development programming focuses on a range of topics relevant to career services professionals, including writing, coaching, personal branding for business, digital security, and future needs. These topics are covered through monthly webinars as well as quarterly Master Class deep dives. A webinar introduces the idea. A master class builds the capability.

    Both options are available for registration regardless of membership, but NRWA members receive a discount on Master Classes and webinars are a free member benefit.

    The NRWA also offers a gold-standard certification in LinkedIn management and optimization, the NCOPE certification, which you can register for today. It will help you stay current on LinkedIn, recruiter search practices, and candidate visibility.

    Ask the Experts—an NRWA exclusive opportunity—gives members another way to engage with the questions job seekers are asking right now. Your answer to a posted question might make it into the annual e-book of career tips that the NRWA makes available to members each year to share with their audiences.

    Join the NRWA today to stay up to date!  

    Here is a grammar tip from Donna Tucker:

    Brackets: A Short, Simple Guide

    What Brackets Do
    Square brackets [ ] let you add or clarify information inside quoted material. They signal that the added words are yours—not the original speaker’s.

    When to Use Brackets

    • To clarify a noun or pronoun inside a quote.
    • To add missing context to quoted text.
    • To show small editorial changes.
    • To mark errors with [sic].
    • To add translations or definitions.

    When Not to Use Brackets—and a Quick Rule of Thumb

    Don’t use brackets for your own thoughts, emphasis, decoration, or as a substitute for parentheses. If the text isn’t a quotation, you rarely need brackets.   

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    Share Your Milestone

    • Have you written a book?
    • Delivered a talk?
    • Achieved something significant in our profession?

    We want to hear from you!

    Click here to fill out the form and get a mention in an upcoming issue of our monthly newsletter, The Watercooler.

    Professional Development 

    electronic learning

    The NRWA offers live and on-demand webinars, a self-paced Resume Writing 101 course, and more opportunities for learning throughout the year.

    LEARN MORE

    Certification Programs 

    NCRW - Nationally Certified Resume Writer
    LEARN MORE
    NCOPE - Nationally Certified Online Profile Expert
    LEARN MORE

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