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The Watercooler
Articles from the NRWA Newsletter

  • December 09, 2022 4:53 PM | Administrative Manager

    Tips from the NCRW Certification Commission

    Editor’s Note: Our Certification Commission team is transitioning this column to a “tips” column. We will review essential sections from the NCRW Study Guide for the next several months. Members can access this guide for free at this link.

    If you have a question that you want answered by the graders, please email

    The Professional Summary section is a crucial part of the resume. A well-written summary captures the reader’s attention and positions the client as a strong candidate while distinguishing the client from others in the job market.

    Section II of the NCRW Study Guide focuses on structuring and writing a good summary. 

    What are the key parts of a summary?

    • A headline that identifies your client’s current job or target job.
    • An optional sub-headline or skills line that showcases how the client excels or key areas of expertise.
    • A branding statement or tagline that tells the employer the value a client offers their company.
    • A paragraph summary with relevant job-specific skills, specialized experience, relevant training and degrees, willingness to travel/relocate, and industry-specific software.

    What makes a good resume summary?

    A good summary turns into an excellent summary when the writer includes relevant facts and metrics to showcase the client’s expertise.

    What will you learn from Section II of the NCRW Study Guide

    • How long a summary should be.
    • What types of metrics to use for positioning the client.
    • How to effectively add keywords to the summary section.
    • Common summary weaknesses and how to avoid them.

    We encourage you to review Section II closely for specific writing strategies and clear examples of writing a good summary.

  • December 09, 2022 4:52 PM | Administrative Manager

    By Eustacia A. English, NRWA DEI Columnist

    Human Rights Day is observed each year on December 10th. This is the day in 1948 that the United Nations General Assembly adopted the Universal Declaration of Human Rights (UDHR). The UDHR is one of the United Nation’s major achievements and proclaims the inherent rights of every human, regardless of race, color, religion, sex, language, political or other opinions, national or social origin, property, birth, or status.

    What’s in the Universal Declaration of Human Rights?

    Interest in and awareness of human rights has grown in recent decades. The UHDR stipulates universal values and a shared standard of achievement for everyone in every country. It has become the most important document of what should be considered the standard for basic equality and human rights.

    Human rights include the right to life and liberty, freedom from slavery and torture, freedom of opinion and expression, the right to work and education, and many more.  Everyone is entitled to these rights without discrimination.

    Why Human Rights Day?

    Despite the efforts to protect human rights, the hostility toward human rights and those who defend them continues to rise. Human Rights Day advocates for everyone to stand up for their rights and those of others' civil, economic, political, and cultural rights. Additionally, the day aims to enlighten us about how our rights are a foundation of sustainable development and peaceful societies. The day also acknowledges the advocates and defenders of human rights worldwide. While the UN holds the Guinness World Record for the world’s most translated document (the UHDR), far too many people are still unaware of their basic rights as human beings.

    Why Human Rights Matter

     Let’s discuss 10 specific reasons human rights matter.

    1.       Human rights guarantee that people's basic needs are met.

    Everyone must have access to food, water, clothing, and shelter. Each individual has a foundational level of dignity thanks to the inclusion of these in basic human rights. Although millions of people still lack these basic needs, claiming that it is a matter of human rights enables activists and others to work toward ensuring that everyone has access to them.

    2.       Vulnerable groups are shielded from abuse by human rights.

    The tragedies of the Holocaust and World War II greatly influenced the creation of the Declaration of Human Rights. At that time in history, the most defenseless members of society, such as the LGBTQ+ community, people with disabilities, and the Jewish community, were targeted. Instead of overlooking those in society most susceptible to abuse from those in positions of authority, human rights organizations focus on them.

    3.       Human rights empower individuals to confront societal corruption.

    The idea of human rights empowers individuals to speak out when they encounter abuse and corruption. No society is flawless, which is why certain rights, like the freedom to assemble, are so important. The idea of human rights gives people authority and conveys to them that society, including the government and the workplace, owes them a certain amount of decency. They can stand up if they don't get this respect.

    4.       Human rights promote the right to freedom of speech and expression.

    This is related to what you just read, but it goes beyond to say that you should be able to express yourself without worrying about being brutally punished. Additionally, it protects those who desire to argue against particular views represented in their culture and goes both ways. No one should ever feel threatened by their government because of their opinions, even if they hold ideas and ways of speaking that not everyone will enjoy or agree with.

    5.       People have the freedom to practice their religion or none at all.

    Throughout history, there have been numerous instances of religiously motivated violence and tyranny, including the Crusades, the Holocaust, and current acts of terrorism. Human rights allow people to practice their religions and spiritual beliefs in peace and recognize the importance of those beliefs. A human right also includes the freedom not to practice a particular religion or any religion at all.

    6.       People can love whomever they want.

    The significance of this right cannot be underestimated. A fundamental human right is the freedom to decide how one wants to live their romantic life. When you consider nations where women are pushed into marriages they don't want or where LGBTQ+ individuals are repressed and abused, the effects of not guaranteeing this right are obvious.

    7.       Equal employment possibilities are encouraged by human rights.

    People can thrive in their society when they have the freedom to work and earn a living. People experience mistreatment or limited chances if they don't acknowledge that the workplace might be biased or even oppressive. The idea of human rights promotes equality and serves as a guide for how employers should handle employees.

    8.       Access to education is made possible by human rights.

    Societies where poverty is pervasive need education to help break the cycle of poverty. Organizations and governments concerned with human rights provide access to education and supplies. Everyone can obtain education if it is viewed as a right, not only the wealthy few.

    9.       Human rights protect the environment.

    As a result of climate change and its effects on people, there is a growing marriage between human rights and environmentalism. Since humans are a part of the earth and require land, it makes sense that environmental changes impact human beings. As important as the other rights on this list, the rights to clean water, clean air, and clean soil are equally important.

    10.   Governments can be held liable for their conduct if they violate human rights.

    When the UHDR was published, it had two purposes: to set a standard for the future and to make the world recognize that human rights had been seriously violated during World War II. This important document set a definition for human rights. It and other documents are crucial because they call attention to injustice and establish a precedent. With the standards set for what constitutes a human right, governments can be held accountable for their conduct in the case of a human rights violation.

    Where to Learn More About Human Rights

    If you want to learn more about human rights, you can access free courses on children’s human rights, international human rights laws, international women’s health and human rights, international humanitarian law, defending dignity, and human rights for open societies from Harvard University, UNICEF, or Amnesty International among others. Many of these education providers also offer a completion certificate.

    As 2022 comes to a close, let’s do our part to stand up for the rights and dignity of all individuals. Let’s go into 2023 with a mindset of peace, love, happiness, and blessings.

    Eustacia English writes the Perspectivecolumn, which examines Diversity, Equity, and Inclusion (DEI) in resume writing and career strategy. She is a 20-year HR and talent acquisition veteran and started Resumes on Demand last year. She also writes on DEI for The Black in HR e-zine. She lives with her husband and two children in Cherry Hill, NJ. Find her online at

  • December 09, 2022 4:48 PM | Administrative Manager

    By Amanda Brandon, NCOPE – NRWA Newsletter Editor

    I put out a call for member spotlights on Facebook a few weeks ago. Thank you all for your responses! I have 5-6 lined up for the upcoming year.

    One of those replies started a fun conversation and a feature for “What’s Saving My Life This Month?”

    Claire Davis of Traction Resume shared a video I want to post all over social media and anonymously send to a few clients. Check out a unique way to answer the question, “Why wouldn’t I include 25 years of experience on my resume?” 

    Watch it here:

    Screenshot of linked video - woman in sunglasses discussing how to present experience on a resume

  • November 04, 2022 10:40 AM | Administrative Manager

    Welcome to our new and renewing members for the month of October 2022!

    Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

    You can find colleagues in your area by searching here.

    New Members

    • Kelly Butler - Start Date Career Services in Beverly Hills, California.
    • Kimberly Caisse in Westminster, Massachusetts.
    • Kenneth Lang - My Networking Central in Wayne, New Jersey.
    • Susan McClanahan in Chapel Hill, North Carolina.
    • Jeannette McClellan in Norfolk, Virginia.
    • Zachariah Olsen - CodeWorks, LLC in Boise, Idaho.
    • Melissa Orpen-Tuz - Vivid Career Services in Cranston, Rhode Island.
    • Aleksandra Paszkiewicz - Gated Talent in Edinburgh, Other.
    • Joseph Perez - Seattle Resume (Writing Wolf) in Seattle, Washington.
    • Sandra Riddles - CareerSource Broward in Fort Lauderdale, Florida.
    • Lindsay Runion - Ion Career Consulting in Silver Spring, Maryland.
    • Benjamin Southwell in Singapore.
    • Jennifer Walker in Pottstown, Pennsylvania.

    Renewing Members

    • Lori Barnes - Applied Technology Group, Inc. in Bakersfield, California.
    • Bridget Batson - Houston Outplacement in Houston, Texas.
    • Jeremy Bernstein - West to East Consulting in Lithia, Florida.
    • Pat Criscito - ProType/ProWrite, Ltd. in Hurdle Mills, North Carolina.
    • Leonida Andrea Fernandez in Arnold, Maryland.
    • Laura Fontenot - Masterwork Resumes in Frisco, Texas.
    • Marlena Gibson - Independent Rehabilitation Services, Inc. in Youngsville, North Carolina.
    • Nelly Grinfeld - Top of the Stack Resume in Mason, Ohio.
    • Beate Hait - Resumes Plus in Holliston, Massachusetts.
    • Erin Kennedy - Professional Resume Services, Inc. in Lapeer, Michigan.
    • Edward Lawrence - Getstarted LLC in Natick, Massachusetts.
    • Madelyn Mackie - Activate Your Career Dreams in Oakland.
    • Dawn Rasmussen- Pathfinder Writing and Career Services LLC in The Dalles, Oregon.
    • Kim Ribich - Kim Ribich Consulting in Crested Butte, Colorado.
    • Celine Robichaud - Randstad RiseSmart in Moncton, New Brunswick.
    • Lisa Tascione in Kennett Square, Pennsylvania.
  • November 04, 2022 9:39 AM | Administrative Manager

    The third quarter of 2022 brought new educational opportunities to the NRWA. The board voted to offer Resume Writing 101 course as a member benefit to elevate membership value and the quality of work provided by resume writers. RW 101 is a self-paced learning program that delivers practical, ready-to-use resume writing tips to improve your skills, whether you’re a seasoned professional or just starting out in the field. NRWA members can access the course after January 1, 2023. 

    And then there’s a new class. Kathy Keshemberg, Certification Chair introduced Writing Excellence Foundations, six hours of instructor-led training that begins with how to execute the discovery process and plan the document strategy and culminates with best practices for developing and formatting modern resumes and cover letters. Find out more about this class at 

    The NRWA is excited to announce a partnership with Elizabethtown College which is now setting up a landing page with NRWA information. The NRWA will provide all Elizabethtown students with discounted (membership) pricing for its’ online webinars. (Amount TBD.) Elizabethtown College will provide a 10% tuition discount off the per-credit rate for all School of Graduate and Professional Studies undergraduate and graduate degree program offerings. Courses at the discounted rate are offered through the accelerated adult degree program and do not apply to programs outside of the SGPS. Classes are offered 100% online as well as blended course options at Elizabethtown College. 

    This fall, Immediate Past President Kathi Fuller and Past President Lorraine Beaman set up a partnership with Council of Supply Chain Management Professionals, offering virtual review resumes through December. Many RWA members volunteered for these reviews.

    Strategic planning for the next 3 years has also been a matter of focus for the board in the third quarter. Rob Rosales, President-Elect has been spearheading this initiative and when asked about the future, he sees distinct pillars of focus:

    1st Pillar (focus area): Membership – We are a member-driven organization, our members are the foundation. We must address the needs of our diverse membership.

    2nd Pillar: Identity – As the industry continues to evolve, so must the NRWA. To keep pace with the ever-changing needs of our members and their clients, we must consider the best option to position the organization within the greater career community. We must strategically meet the needs of our diverse membership so they can meet the needs of their equally diverse clients.

    3rd Pillar: Infrastructure – To continue to stay relevant, we must reinvest in infrastructure. In doing so, we will strengthen our ability to deliver value and a quality experience to our membership.

    Rob went on to say that since we have 3 member segments that have unique needs: entry-level members, experienced members, and older members who are winding down in their careers / businesses, we have to understand and meet their unique needs. We need more help to do it. As an example, Jean Austin, Education Chair, has revamped the educational programming for 2023 designed specifically to meet the needs of all our constituencies. 

    The board also welcomed Tanya King Floyd to fill the open position of Partnership Chair. The Partnership Chair promotes strong relationships with existing affiliate members and sponsors to ensure that each receives the benefits and value of their support of the NRWA. The role also identifies and solicits new affiliate members and sponsors and advocates for affiliate members and sponsors to resolve issues and enhance value, in collaboration with other board members and the administrative team.

  • November 04, 2022 9:35 AM | Administrative Manager

    By Amanda Brandon, NCOPE, NRWA Newsletter Editor

    Editor’s Note: I met Kelli Thomason through a networking conversation on the NRWA Facebook group. She asked about a career coaching certification, and I chimed in with the one I’m working on. We connected via phone, and I got a chance to mentor an HR industry veteran on breaking back into resume writing.

    Kelli currently works as the senior director of operations for HireBetter. As the right hand to the CEO, she is in charge of five functional areas of the executive search services provider. She says, “My main objectives are to create order from chaos, keep the train running on time, and put ducks in a row.”

    Prior to her recent promotion to senior director, Kelli led recruiting operations for HireBetter. In this role, she championed many technical, professional development, and operational improvements related to sourcing candidates for her company. Before this, she directed her organization's recruitment team and the ATS.

    Kelli has run a side gig resume and LinkedIn writing business since 2004, when she left recruiting for the Federal Reserve Bank. At Kelli Thomason Consulting, she elevates career marketing documents to help candidates attract more social views and interviews. She says this element of her career “fills my cup to overflowing.”

    At HireBetter, Kelli has made personal branding part of the company culture. “I felt like my organization was not capitalizing on the opportunity to use our team as the face of our brand,” she says. “So, I explored how I could educate myself and my team about personal branding.”

    After vetting a couple of competing certification programs and interviewing others about their experiences, Kelli earned her Nationally Recognized Online Profile Expert (NCOPE) certification course this past July.

    “My first thoughts were to focus my energies on strictly helping our folks optimize their LinkedIn profiles,” she says. “As I got more into it, I realized how closely connected the resume and online profile are. I decided at this point to jump back into resume writing and joined the NRWA to brush up my skills.”

    Kelli has found an “abundance mentality” inside the NRWA as a whole. She finds the webinars, communications, and conversations valuable to her growing practice.

    “I was pleasantly surprised to see that the members are very giving in sharing information,” she says. “They are willing to share, and when it’s not something they want to share, they have no problem saying, ‘That’s my secret sauce.’”

    Kelli wants her clients to know that the resume and LinkedIn profile are just “tiny pieces” of the career search puzzle. She advises them to make sure they are findable and approachable on LinkedIn.

    “People are going to Google your name when they meet you,” she says. “And wouldn’t you want to have your best foot forward with a nicely written, comprehensive narrative that you are driving?” 

    Kelli is an avid volunteer with work as a Precinct Delegate and Secretary in West Union, SC, and many years as a Band Booster. She has also worked with Onward to Opportunity (O2O) as a Panel Member to field questions for military spouses and service members transitioning to civilian careers.

    Kelli graduated with a Bachelor’s Degree in Psychology and Human Resources from Jacksonville University in Jacksonville, FL. Find her online at

  • November 04, 2022 9:33 AM | Administrative Manager

    The NCRW Corner: Why Strategy Matters in Resume Writing

    Tips from the NCRW Certification Commission

    Editor’s Note: Our Certification Commission team is transitioning this column to a “tips” column. We will feature a preview of essential sections from the NCRW Study Guide for the next several months. Members can access this guide for free at this link.

    If you have a question that you want answered by the graders, please email


    A Solid Strategy Makes the Resume!

    The foundation of a good resume is a solid strategy, which is why it is the topic of the first chapter of the NCRW Study Guide.

    In Section I, we learn the key elements that are important when developing a strategy for presenting your client, including positioning them for their target job, the relevant information to include (or exclude), and keywords.

    We want the tone/writing to be appropriate for the client’s communication style, and the design should reflect the industry, occupation, and client.

    Finally, think of the resume structure as an “inverted pyramid” – the most compelling qualifications, based on the match between their background and experience and the target position, should be on the top. 

    We encourage you to open the Study Guide and review Section I – it’s just three pages long but will be a good reminder of why strategy is so important. 

    And, speaking of foundations, the first module of the new Writing Excellence: Foundations class is all about strategy – learn why this step is vital, the critical information you need, and, most importantly, how to get that from your clients. Included with class instruction are valuable resources/handouts to aid you in info gathering. Click here for details and registration link.

  • November 03, 2022 2:30 PM | Administrative Manager

    Editor’s Note: Due to some unforeseen health circumstances, Eustacia could not complete her Perspective column this month. She’s on the mend, and we’re thankful she’ll return to us next month with a fresh column on how to bring diversity, equity, and inclusion into our career services practices. 

    Since Eustacia has been a loyal writer for The Watercooler for over a year, I thought it would be fun to showcase a passion project of her 5-year-old protégé – Kennedi! Eustacia and Kennedi are working on their second children’s book!

    Kennedi already published Kennedi Meets the Vice President (a kids’ book about Career Day at school) in 2021. Her newest book, Kennedy Goes to Kindergarten, helps boost self-confidence in children experiencing school for the first time. The launch date is December 1, 2022.

    Learn more about the dynamic duo’s publishing project at their Amazon Author Page.

  • October 07, 2022 6:00 AM | Administrative Manager

    Welcome to our new and renewing members for the month of August 2022!

    Feel free to introduce (or reintroduce) yourself via our members-only networking forums: the Member Forum on our website, Facebook group, and LinkedIn group.

    You can find colleagues in your area by searching here.

    New Members

    • Andrew Arkley - PurpleCV in Kingston, United Kingdom
    • Huu Arnold in Houston, Texas
    • Joan Blumenthal in Chicago, Illinois
    • Dohnia Dorman in Brandon, Florida
    • Rason Grant in Waukegan, Illinois
    • Valerie Green in Apex, North Carolina
    • Nancy Griesemer - College Explorations LLC in Oakton, Virginia
    • Linda Gurley - McHenry County College in Crystal Lake, Illinois
    • Kyla Hensley in Temple, Texas
    • Karen Jackson in Cypress, Texas
    • Rachel Reeves - Resumes by Rae Queens Village, New York
    • Doreen Rodo in Sarasota, Florida
    • Maria Santiago - M. Santiago Group in Indianapolis, Indiana
    • Debbie Slaughter in Fort Lee, Virginia
    • La'Ashley Tinsley - RésumAides in Savannah, Georgia
    • Robin Tucker - Wilson Consulting, LLC in Memphis, Tennessee

    Renewing Members

    • Andrea Adamski - Write for You Resumes in Lee's Summit, Missouri
    • Amber Barney - Lumen Agents, LLC in East Patchogue, New York
    • Elaine Basham - The Resume Group in Kansas City, Missouri
    • Eugena Bellamy-Green in Livermore, Colorado
    • Rebecca Bosl in Sagamore Hills, Ohio
    • Carol Camerino - Job Seekers - Looking For The On Ramp in Chester, New Jersey
    • Christine Chelstrom - MN Job Partners in Minneapolis, Minnesota
    • Emily Christakis in Long Island City, New York
    • Paula Christensen - Strategic Career Coaches in Green Bay, Wisconsin
    • Matilda Cole - CareerBIO, LLC in Littleton, Colorado
    • Michele Coneys in Whitehouse Station, New Jersey
    • Fred Coon - Stewart, Cooper & Coon, Inc. in Phoenix, Arizona
    • Kristen Coria - Resume Innovators in Branford, Connecticut
    • Kelly Donovan - Kelly Donovan & Associates in Lake Isabella, California
    • Tara Goodfellow - Athena Consultants in Matthews, North Carolina
    • Frank Grossman - Resumes that Shine in Philadelphia, Pennsylvania
    • Jennifer Grunwald - University of Connecticut in Hartford, Connecticut
    • Tiffany Hardy in Prescott, Arizona
    • Jeremy Johnson - Opened Door Career Services LLC in Charlotte, North Carolina
    • Michele (McCann) Kelley - CareerPro, Inc. in Newark, Delaware
    • Kam Khare - CStarter LLC in Charlottesville, Virginia
    • Cindy King - King Wordsmith in Berlin, Massachusetts
    • Peter Lavelle - Rez Builder in Hugo, Minnesota
    • Darleen McAllan in Arundel, Queensland, Australia
    • Monica O'Neill - Best Image Career Services, LLC in Algonquin, Illinois
    • Andres Ricardo in Miami Lakes, Florida
    • Robert Rosales - EZ Resume Services in Kingsburg, California
    • Rachel Sirca - Fleet Resumes in Marysville, Ohio
    • Alison Smith - Radical Resumes, LLC in Birmingham, Alabama
    • Mindy Thomas - Thomas Career Consulting in Media, Pennsylvania
    • Paloma Valverde - Paloma Valverde Consulting LLC in Jamaica Plain, Massachusetts
    • Chelsea Wiltse - Seasoned and Growing LLC in Charlotte, Michigan
    • Christine Wunderlin - Wunderlin Consulting in Las Vegas, Nevada
    • Lucie Yeomans - Your Career Ally in Scottsdale, Arizona

  • October 07, 2022 5:00 AM | Administrative Manager

    By NRWA Certification Commission Member

    There clearly are some differing opinions among resume writers as to the “correct” way to include mention of a college degree on a resume or cover letter. On the one hand, what is the “correct” way to write the type of degree on a resume under the heading “Education”? On the other hand, what is the “correct” way to include mention of the degree in a sentence?

    When do we include periods, capitalize the degree, insert a comma, or include the word “in?” Finding consistency in the answers to these questions is a challenge!

    Education section on a resume:

    After scouring the dictionary, Gregg Reference Manual, AP Style Guide, NCRW Study Guide, and various resume-writing books, we are forced to admit that we don’t know if there is a “correct” answer.

    If we adhere to the teaching that the degree is a title bestowed upon the recipient, when one graduates from a four-year college, he/she is now a Bachelor¾“of arts” or “of sciences.” If one completes two more years, he/she is a Master. Go a little further and one is a Doctor or Ph.D. So, if following this teaching, when writing the degree on a resume under the Education section, one would write: Bachelor of Arts, Sociology (check how it is written on your college diploma.)

    We have seen other variations in format, including inserting the word “in”: Bachelor of Science in Biology; Master of Arts in Psychology. Then, there are those who insist that the word “Degree” should be included: Bachelor of Science Degree in Biology.

    In her book Resume Magic, Susan Britton Whitcomb includes the following example: “B.S.; Meaning: Bachelor of Science (or bachelor’s degree); Common Mistakes: Bachelor in Science or Bachelor’s of Science.”

    And what about those pesky periods? Is it correct to write BA, BS, MBA or B.A., B.S. or M.B.A.?

    Without a definitive answer on what is correct or what is not, we yield to the following recommendation:

    Whatever you choose to do, be consistent.

    But, when should one capitalize the degree in a sentence? When examining the correct way to handle this in job search correspondence, the answer is definitive and is explained in the Gregg Reference Manual, Section 353:

    Do not capitalize degrees used as general terms of classification: a bachelor of arts degree/received his bachelor’s. A master of science degree/working towards a master’s.” However, this same section goes on to say “…do capitalize a degree used after a person’s name: Claire Hurwitz, Doctor of Philosophy.”

    Section 644 provides an additional example: “Fred is getting a master’s in international economics.”

    Continuing our focus on education, let’s examine how to write honors on a resume.

    summa cum laude is “with highest honor.”
    magna cum laude is “with great honor.”
    cum laude is “with honor.”

    Each of these are phrases, not proper nouns. Whether writing the phrase in Latin or English, the same rule applies – write all the words in lowercase. Not sure this is correct? Check a dictionary.

    We have often seen them italicized on a resume, in fact, some university style guides suggest italics, but we can’t see any reason for this. Section 287 of the Gregg Reference Manual (GRM) notes the following:

    “Once a foreign expression has become established as part of the English language, italics or underlining, is no longer necessary.” The GRM goes on to list 72 common phrases that adhere to this practice.

    If you are concerned that the word “cum” shows up on a resume or in job search correspondence, you have two options:

    1)     Get your mind out of the gutter and present the information correctly;
    2)     Stick with the English phrase and write “B.S., Geology with highest honor.”

    The reality is that many people don’t know the difference between summa cum laude, magna cum laude, and cum laude anyway.

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